The entire infotainment system goes into restart for no apparent reason. The problem progresses until the system shuts down completely, making it impossible to use the backup camera and creating a safety risk. Restarting the car does not clear the problem. However, thus far, ietting the car sit a few hours seems to clear it. The system has been factory reset multiple times, but the problem recurs. I have asked for a fix from both Honda Dealers and Honda Customer Care. Honda does not acknowledge the issue, even though the problem is widely known and reported on internet forums.
Honda CR-V backup camera problems
65 of the 16,122 owner complaints about the Honda CR-V describe backup camera failure, most of them for the 2024 model year.
- owner complaints
- 65
- worst model year
- 2024
- typical repair cost reported
- $605
- typical mileage
- 16,000
Is there a fix? There are 6 recalls for this area of the car. See below
By model year
Often reported together
Screen failure 13Loss of power 2Wipers 1Sunroof shattered 1Pulling 1Power steering loss 1Overheating 1Lane assist 1
What owners say
The infotainment system keeps rebooting while driving. This causes AppleMaps to disappear and leave the monitor blank. This causes safety issues for drivers who depend on the system for directions and guidance. Siri also disconnects and is unable to communicate properly. The backup camera also has a 3-7 sec delay in displaying the surroundings.
the infotainment screen which has rear view camera systems, collision alerts when backing up, all hands free options- hands‑free phone use, navigation, audio streaming, and vehicle settings control for hybrid and general functioning are not accessible
The contact owns a 2026 Honda CR-V. The contact stated that while driving 65 MPH, the infotainment screen went completely blank, and the contact was unable to see important vehicle information or the rearview camera while shifted in reverse. Additionally, the sound coming from the speakers operated intermittently. The dealer was contacted in person. The manufacturer was contacted by phone and was made aware of the failure. The failure mileage was approximately 7.
Component Affected: BACK OVER PREVENTION: REARVIEW CAMERA / INFOTAINMENT SYSTEMDescription of Safety Defect:The factory infotainment/Display Audio screen intermittently freezes, loses power, and goes completely black while driving or transitioning into reverse. When this manufacturing hardware defect occurs, the backup safety camera completely fails to activate and display any video feed. This introduces a severe, immediate backover safety hazard, leaving a massive blind spot that prevents the detection of pedestrians, small children, or objects behind the vehicle.This vehicle is a one-owner vehicle purchased brand new in May 2018. The defect matches the exact symptoms, hardware failures, and software glitches documented in Honda Service Bulletin 19-066. A certified dealer (Honda of Columbia in Lexington, SC) diagnosed the vehicle on 7/27/2026, confirming the internal radio head unit is defective and requires a complete replacement at an estimated consumer cost of $800.Because this hardware failure directly compromises a critical safety feature mandated by Federal Motor Vehicle Safety Standard (FMVSS) No. 111, it poses an unreasonable risk to public safety. American Honda has refused to cover the repair under the existing TSB campaign, claiming the issue is VIN-specific. I am filing this complaint to urge the federal safety agency to investigate this systemic failure and expand the scope of the campaign into a mandatory safety recall.
The backup camera is in black and white and very washed out. It is very difficult to make out details and has caused several near misses. The issue is especially bad at night. The camera is essentially non-functional and represents a safety issue. This has been the case since purchasing the vehicle in 2024. The Honda CRV 2024 was not included in the recent recall for backup camera issues on other Honda models. The dealership knows it is an issue yet continues to tell me they have no solution.
Gear: When going through an sutomated car wash on a conveyor belt car was put in neutral and hands were off the steering wheel as instructed. about 3/4 wasy through the car wash, even though the car was still in Neutral the car started to reverse : the rear camera did not go on and there was no warning beep about a vehicle behind us and it was bumping into the front of that higher vehicle that stopped the reverse. They had no damage but our rear tailgate to the right of the license plate had peeling paint and an outward bump. We talked to the car wash owner about a possibility of a faulty conveyor belt but he denied this and showed video evidence (due to our wheels moving) that the car was in reverse, blaming us for shifting gears, which we did not do. The estimated repair for the damage we received from a trusted auto body shop is 1089.00 due to the painting and what they say is a misalignment of the tailgate. Our dealer , McGrath Honda, stated there had been no recalls of car going in different direction of the gear it is in. Had this happened on a highway ours and others safety coulf have been at risk. Upon request vehicle component and system is available for inspection.
Software problems causing the backup camera to become disabled and the driver to lose their rear visibility. The screen is completely blackened. This occurred without warning. One day it just went dark. On other note - I do not have access to any information appearing on the screen at all. Very inconvenient and frustrating.
The infotainment/navigation head unit in my 2018 Honda CR-V has completely failed. The system is stuck in a continuous boot loop, displaying a ‘Software Update’ recovery menu screen on every startup and returning to the same screen regardless of which option is selected (reboot, wipe cache, etc.). The unit is non-functional — no navigation, no backup camera, no audio controls, no phone connectivity. The failure occurred spontaneously with no prior warning, no accidents, and no physical damage to the unit. The vehicle has been inspected by a Honda dealership, which confirmed the head unit requires full replacement at a cost of $1,500. This is a known widespread defect affecting thousands of Honda vehicles across multiple model years. Honda has faced legal action over this exact issue. The infotainment system controls the backup camera display, which is a federally mandated safety feature — its failure puts drivers and pedestrians at risk. The component is available for inspection upon request
The infotainment screen failed to display the image from the rear view camera reducing a safety feature of the car. The vehicle was turned off then back on yet the screen remained black and unresponsive. A full video was taken of the different efforts to fix the issue such as momentarily pressing the screen's power button, holding the screen's power button, shifting to reverse-park-drive, etc. The vehicle is scheduled for an appointment with the dealership on 3/16/25. Randomly, the screen will resume working and the issue is not repeatable on command. However, this is the third time it's happened. The first incident wasn't documented, but the second time occurred on 7/11/2025. I have a video demonstrating the behavior and steps taken to resolve the issue. There were/are no warning lamps or messages. Today the issue occurred upon starting the car. Previously the screen has malfunctioned while on the highway going a steady speed. There was no accident and as such no police reports have been filed.
Related recalls
Electrical system
- What is wrong
- Honda (American Honda Motor Co.) is recalling certain 2002-2006 CR-V vehicles. Moisture may enter the driver side power window master switch, causing the switch to fail or melt.
- Risk
- If the switch fails, it could overheat and smoke, increasing the risk of a fire.
- Remedy
- Honda will notify owners, and dealers will replace the power window master switch and inspect the wiring harness for damage, replacing it if necessary, free of charge. The recall began January 29, 2021. Owners may contact Honda customer service at 1‑888‑234‑2138. Honda's number for this recall is P9D.
Recall number 20V768000 · Recall details
Electrical system
- What is wrong
- Honda is recalling certain model year 2006 cr-v passenger cars manufactured from october 3, 2005, through july 21, 2006. The driver-side power window switch may fail or melt.
- Risk
- If the switch fails, the power windows may become inoperative preventing them from being rolled up or down. If the switch melts, it will produce smoke and a fire could occur.
- Remedy
- Honda will notify owners, and dealers will replace the driver side power window switch assembly free of charge. The safety recall is expected to begin on or about october 5, 2011. Owners may contact honda automobile customer service at 1‑800‑999‑1009.
Recall number 11V456000 · Recall details
Electrical system
- What is wrong
- Honda is recalling certain model year 2010 honda accord and cr-v vehicles. There is a potential failure with the engine wiring harness connector which may cause intermittent spark firing or the engine to stall.
- Risk
- An engine stall will increase the risk of a crash.
- Remedy
- Dealer will inspect and replace the ignition wiring harness connector free of charge. The safety recall is expected to begin on or before january 24, 2011. Owners may contact honda at 1‑800‑999‑1009.
Recall number 11V004000 · Recall details
Electrical system: ignition: switch
- What is wrong
- On certain sport utility vehicles, metal particles in the key cylinder body could interfere with the interlock lever operation, making it possible to remove the ignition key without shifting the transmission to "park."
- Risk
- If the vehicle operator does not shift to "park" before removing the key and fails to engage the parking brake, the vehicle could roll and a crash could occur.
- Remedy
- Dealers will inspect and test ignition switches for contamination interference. Any switches that fail the test will be repaired. Owner notification began on novenber 3, 2003. Owners should contact honda at 1‑800‑999‑1009.
Recall number 03V422000 · Recall details
Electrical system: ignition: switch
- What is wrong
- On certain sedans, coupes, hatchbacks, and sport utility vehicles, electrical contacts in the ignition switch can degrade due to the high electrical current passing through the switch when the vehicle is started.
- Risk
- Worn contacts could cause the engine to stall without warning, increasing the risk of a crash.
- Remedy
- Dealers will replace the ignition switch. Owner notification began june 14, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact honda at 1‑800‑999‑1009 or acura at 1‑800‑382‑2238.
Recall number 02V120000 · Recall details
Electrical system: wiring: interior/under dash
- What is wrong
- Vehicle description: passenger vehicles. An improperly routed under dash wire harness could be damaged by contact with the brake light switch, possibly resulting in a blown fuse. If this occurs, operation of a critical component can be lost, including windshield wipers, headlights, turn signal and hazard lamps, tail lamps, the anti-locking function of the brakes, and battery charging system.
- Risk
- A sudden, unexpected loss of lighting or a failure of the windshield wipers in bad weather, could be hazardous increasing the risk of a crash.
- Remedy
- Dealers will install a 70mm protective, corrugated plastic tube over the wire harness, in the area of the brake stop switch. If any wire or wires are damaged, they will be repaired.
Recall number 99V282000 · Recall details
Questions about the Honda CR-V backup camera
Which Honda CR-V years have backup camera failure problems?
The model years with the most reports are 2024 (23 complaints), 2019 (7 complaints) and 2026 (7 complaints).
How much does it cost to fix backup camera failure on the Honda CR-V?
Owners who mentioned a price put the repair at about $605 (median of 6 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
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