I am the lessee of a 2026 Honda CR-V with approx. 7310 miles. Since early in the lease, the infotainment display has repeatedly frozen, glitched, and gone completely black, mostly on longer drives. When this happens while driving, I lose access to navigation. I have a video recording of one of the failures. I have also noticed an oil leak, documented with photos, which the dealer has not found or repaired. I first reported the infotainment problem to Visalia Honda on 9.21.26; the dealer kept the car and could not duplicate it, then later told me the problem was known for this vehicle. On 9/30/2026 a case manager from American Honda left me a voice message citing that they are aware of the issue that engineers are currently working on this issue with no known fix at this time, so they recommended replacing the system so that a possible fix could be had. Honda’s technical line then denied the replacement and blamed my phones. The problem remains unresolved.
Honda CR-V screen failure problems
77 of the 16,122 owner complaints about the Honda CR-V describe screen or infotainment failure, most of them for the 2017 model year.
- owner complaints
- 77
- worst model year
- 2017
- typical mileage
- 11,760
By model year
Often reported together
Backup camera 13Phantom braking 3Loss of power 3Won't start 2Warning lights 2Key fob 2Fuel smell 2Collision warning 2
What owners say
The entire infotainment system goes into restart for no apparent reason. The problem progresses until the system shuts down completely, making it impossible to use the backup camera and creating a safety risk. Restarting the car does not clear the problem. However, thus far, ietting the car sit a few hours seems to clear it. The system has been factory reset multiple times, but the problem recurs. I have asked for a fix from both Honda Dealers and Honda Customer Care. Honda does not acknowledge the issue, even though the problem is widely known and reported on internet forums.
The infotainment system keeps rebooting while driving. This causes AppleMaps to disappear and leave the monitor blank. This causes safety issues for drivers who depend on the system for directions and guidance. Siri also disconnects and is unable to communicate properly. The backup camera also has a 3-7 sec delay in displaying the surroundings.
Vehicle: 2026 Honda CR-V FHEV VIN: [XXX] Manufacturer: American Honda Motor Co., Inc. Description of Safety Concern I am reporting a recurring center display/navigation malfunction in my 2026 Honda CR-V FHEV. While driving, the center display sometimes goes completely blank. When the display returns, it may remain frozen and unusable. This prevents me from reliably accessing the navigation system while driving and creates a potentially hazardous distraction when navigation is needed. The problem has not been resolved by the dealership. The dealer replaced the display under Repair Order No. XXX, but the replacement did not correct the issue. I also experienced the same problem in a Honda CR-V Hybrid loaner vehicle with a different trim. My Honda customer relations case number is XXX. On XXX, Honda contacted me and stated that this is a known issue and that Honda is working on a solution. However, Honda did not provide a completion date and stated that it did not plan to offer compensation while it was working on the problem. I am concerned that this malfunction may affect other vehicles of the same or related models. I request that the federal safety agency record this complaint and evaluate whether the recurring display failure presents a safety-related defect requiring further investigation. I can provide the repair order, Honda correspondence, and additional details about the incidents upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2026 Honda CR-V. The contact stated that while driving at an undisclosed speed on two occasions, the center display turned off and needed to be manually restarted. Additionally, the front passenger's side bumper had become loose. The vehicle was taken to the dealer, where an inspection was performed. The contact was informed that a bumper replacement or alignment was required, and the radio needed to be rebooted. The contact was informed that the dealer would reach out but never received a call. The manufacturer was notified of the failure by phone and a case was filed. The manufacturer denied assistance even though the vehicle was under warranty because the dealer had sent photos confirming that the front bumper was not defective. The manufacturer declined to send the contact the photos. The failure mileage was approximately 3,000.
The contact owns a 2026 Honda CR-V. The contact stated that while driving 65 MPH, the infotainment screen went completely blank, and the contact was unable to see important vehicle information or the rearview camera while shifted in reverse. Additionally, the sound coming from the speakers operated intermittently. The dealer was contacted in person. The manufacturer was contacted by phone and was made aware of the failure. The failure mileage was approximately 7.
I am experiencing recurring problems with the infotainment system, GPS navigation, and Apple CarPlay in my 2026 Honda CR-V Hybrid. Apple CarPlay connects to the vehicle, but the navigation/GPS does not consistently display or function correctly. I have experienced the problem using both wireless Apple CarPlay and a wired connection and also different phones but with same problem. The infotainment display has also experienced abnormal behavior, including the screen becoming black or failing to properly display the navigation information. I have restarted the system and tested different connection methods, but the problem continues to occur. More concerningly, on several occasions the GPS has provided incorrect navigation instructions, including directing me to make turns onto streets where I would have been traveling in the wrong direction. This has created dangerous situations while driving. On at least two occasions, I nearly had an accident as a result of following or reacting to these incorrect GPS directions. I am very concerned that this malfunction could create a serious safety hazard for me and other drivers if it continues. I am reporting this issue because I have found other owners of 2026 Honda CR-V vehicles reporting similar GPS, Apple CarPlay, infotainment, and black-screen problems. I believe this issue should be investigated to determine whether there is a software or hardware defect affecting the infotainment/GPS system in the 2026 Honda CR-V Hybrid. I am particularly concerned about the incorrect navigation directions because they have already resulted in potentially dangerous driving situations and the issue remains unresolved despite having the vehicle inspected by Honda service.
Component Affected: BACK OVER PREVENTION: REARVIEW CAMERA / INFOTAINMENT SYSTEMDescription of Safety Defect:The factory infotainment/Display Audio screen intermittently freezes, loses power, and goes completely black while driving or transitioning into reverse. When this manufacturing hardware defect occurs, the backup safety camera completely fails to activate and display any video feed. This introduces a severe, immediate backover safety hazard, leaving a massive blind spot that prevents the detection of pedestrians, small children, or objects behind the vehicle.This vehicle is a one-owner vehicle purchased brand new in May 2018. The defect matches the exact symptoms, hardware failures, and software glitches documented in Honda Service Bulletin 19-066. A certified dealer (Honda of Columbia in Lexington, SC) diagnosed the vehicle on 7/27/2026, confirming the internal radio head unit is defective and requires a complete replacement at an estimated consumer cost of $800.Because this hardware failure directly compromises a critical safety feature mandated by Federal Motor Vehicle Safety Standard (FMVSS) No. 111, it poses an unreasonable risk to public safety. American Honda has refused to cover the repair under the existing TSB campaign, claiming the issue is VIN-specific. I am filing this complaint to urge the federal safety agency to investigate this systemic failure and expand the scope of the campaign into a mandatory safety recall.
The infotainment center isn't working as expected: * Wireless CarPlay disconnecting. * Navigation freezing or showing incorrect locations. * Music and podcast interruptions. * Poor call quality. * Siri stopping mid-message.
While driving, car engine stutters and stops. The infotainment system went black while driving. The system is hard to steer often while turning. The trunk would not open when touching button for it to open. Took out the key fob and it also would not respond. Used the door release from dash and still would not open. Cancel the control unit then tried again and key fob worked that time. I went to dealer and it was reset, and this all happened after the reset. Car was inspected on May 6 at Ed Napleton Honda St. Peters. Miles 8766. Car purchased at 6500 miles. Recall SRS Software was performed.
Related recalls
Electrical system
- What is wrong
- Honda (American Honda Motor Co.) is recalling certain 2002-2006 CR-V vehicles. Moisture may enter the driver side power window master switch, causing the switch to fail or melt.
- Risk
- If the switch fails, it could overheat and smoke, increasing the risk of a fire.
- Remedy
- Honda will notify owners, and dealers will replace the power window master switch and inspect the wiring harness for damage, replacing it if necessary, free of charge. The recall began January 29, 2021. Owners may contact Honda customer service at 1‑888‑234‑2138. Honda's number for this recall is P9D.
Recall number 20V768000 · Recall details
Electrical system
- What is wrong
- Honda is recalling certain model year 2002-2006 CR-V passenger vehicles, manufactured from February 19, 2002, through July 28, 2006. The driver-side power window switch may fail or melt.
- Risk
- If the switch fails, it could overheat, smoke, and cause a fire. A switch failure, and a fire, could occur even if the vehicle is not in use. As a precaution, owners are advised to park outside until the recall repair has been performed.
- Remedy
- Honda will notify owners, and dealers will inspect and repair the switches, as necessary, free of charge. The safety recall began on November 2, 2012. Owners may contact Honda at 1‑800‑999‑1009.
Recall number 12V486000 · Recall details
Electrical system
- What is wrong
- Honda is recalling certain model year 2006 cr-v passenger cars manufactured from october 3, 2005, through july 21, 2006. The driver-side power window switch may fail or melt.
- Risk
- If the switch fails, the power windows may become inoperative preventing them from being rolled up or down. If the switch melts, it will produce smoke and a fire could occur.
- Remedy
- Honda will notify owners, and dealers will replace the driver side power window switch assembly free of charge. The safety recall is expected to begin on or about october 5, 2011. Owners may contact honda automobile customer service at 1‑800‑999‑1009.
Recall number 11V456000 · Recall details
Electrical system
- What is wrong
- Honda is recalling certain model year 2010 honda accord and cr-v vehicles. There is a potential failure with the engine wiring harness connector which may cause intermittent spark firing or the engine to stall.
- Risk
- An engine stall will increase the risk of a crash.
- Remedy
- Dealer will inspect and replace the ignition wiring harness connector free of charge. The safety recall is expected to begin on or before january 24, 2011. Owners may contact honda at 1‑800‑999‑1009.
Recall number 11V004000 · Recall details
Electrical system: ignition: switch
- What is wrong
- On certain sport utility vehicles, metal particles in the key cylinder body could interfere with the interlock lever operation, making it possible to remove the ignition key without shifting the transmission to "park."
- Risk
- If the vehicle operator does not shift to "park" before removing the key and fails to engage the parking brake, the vehicle could roll and a crash could occur.
- Remedy
- Dealers will inspect and test ignition switches for contamination interference. Any switches that fail the test will be repaired. Owner notification began on novenber 3, 2003. Owners should contact honda at 1‑800‑999‑1009.
Recall number 03V422000 · Recall details
Electrical system: ignition: switch
- What is wrong
- On certain sedans, coupes, hatchbacks, and sport utility vehicles, electrical contacts in the ignition switch can degrade due to the high electrical current passing through the switch when the vehicle is started.
- Risk
- Worn contacts could cause the engine to stall without warning, increasing the risk of a crash.
- Remedy
- Dealers will replace the ignition switch. Owner notification began june 14, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact honda at 1‑800‑999‑1009 or acura at 1‑800‑382‑2238.
Recall number 02V120000 · Recall details
Electrical system: wiring: interior/under dash
- What is wrong
- Vehicle description: passenger vehicles. An improperly routed under dash wire harness could be damaged by contact with the brake light switch, possibly resulting in a blown fuse. If this occurs, operation of a critical component can be lost, including windshield wipers, headlights, turn signal and hazard lamps, tail lamps, the anti-locking function of the brakes, and battery charging system.
- Risk
- A sudden, unexpected loss of lighting or a failure of the windshield wipers in bad weather, could be hazardous increasing the risk of a crash.
- Remedy
- Dealers will install a 70mm protective, corrugated plastic tube over the wire harness, in the area of the brake stop switch. If any wire or wires are damaged, they will be repaired.
Recall number 99V282000 · Recall details
Questions about the Honda CR-V screen failure
Which Honda CR-V years have screen or infotainment failure problems?
The model years with the most reports are 2017 (27 complaints), 2018 (15 complaints) and 2026 (12 complaints).
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