2026 Honda CR-V: screen or infotainment failure

Filed Nov 7, 2026 · Engine · CA

I am the lessee of a 2026 Honda CR-V with approx. 7310 miles. Since early in the lease, the infotainment display has repeatedly frozen, glitched, and gone completely black, mostly on longer drives. When this happens while driving, I lose access to navigation. I have a video recording of one of the failures. I have also noticed an oil leak, documented with photos, which the dealer has not found or repaired. I first reported the infotainment problem to Visalia Honda on 9.21.26; the dealer kept the car and could not duplicate it, then later told me the problem was known for this vehicle. On 9/30/2026 a case manager from American Honda left me a voice message citing that they are aware of the issue that engineers are currently working on this issue with no known fix at this time, so they recommended replacing the system so that a possible fix could be had. Honda’s technical line then denied the replacement and blamed my phones. The problem remains unresolved.

Filed Nov 4, 2026 · TX

The entire infotainment system goes into restart for no apparent reason. The problem progresses until the system shuts down completely, making it impossible to use the backup camera and creating a safety risk. Restarting the car does not clear the problem. However, thus far, ietting the car sit a few hours seems to clear it. The system has been factory reset multiple times, but the problem recurs. I have asked for a fix from both Honda Dealers and Honda Customer Care. Honda does not acknowledge the issue, even though the problem is widely known and reported on internet forums.

Filed Oct 28, 2026 · Electrical · CA

The infotainment system keeps rebooting while driving. This causes AppleMaps to disappear and leave the monitor blank. This causes safety issues for drivers who depend on the system for directions and guidance. Siri also disconnects and is unable to communicate properly. The backup camera also has a 3-7 sec delay in displaying the surroundings.

Filed Oct 20, 2026 · TX

Vehicle: 2026 Honda CR-V FHEV VIN: [XXX] Manufacturer: American Honda Motor Co., Inc. Description of Safety Concern I am reporting a recurring center display/navigation malfunction in my 2026 Honda CR-V FHEV. While driving, the center display sometimes goes completely blank. When the display returns, it may remain frozen and unusable. This prevents me from reliably accessing the navigation system while driving and creates a potentially hazardous distraction when navigation is needed. The problem has not been resolved by the dealership. The dealer replaced the display under Repair Order No. XXX, but the replacement did not correct the issue. I also experienced the same problem in a Honda CR-V Hybrid loaner vehicle with a different trim. My Honda customer relations case number is XXX. On XXX, Honda contacted me and stated that this is a known issue and that Honda is working on a solution. However, Honda did not provide a completion date and stated that it did not plan to offer compensation while it was working on the problem. I am concerned that this malfunction may affect other vehicles of the same or related models. I request that the federal safety agency record this complaint and evaluate whether the recurring display failure presents a safety-related defect requiring further investigation. I can provide the repair order, Honda correspondence, and additional details about the incidents upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Oct 6, 2026 · Body, Electrical · 3,000 miles · GA

The contact owns a 2026 Honda CR-V. The contact stated that while driving at an undisclosed speed on two occasions, the center display turned off and needed to be manually restarted. Additionally, the front passenger's side bumper had become loose. The vehicle was taken to the dealer, where an inspection was performed. The contact was informed that a bumper replacement or alignment was required, and the radio needed to be rebooted. The contact was informed that the dealer would reach out but never received a call. The manufacturer was notified of the failure by phone and a case was filed. The manufacturer denied assistance even though the vehicle was under warranty because the dealer had sent photos confirming that the front bumper was not defective. The manufacturer declined to send the contact the photos. The failure mileage was approximately 3,000.

Filed Sep 21, 2026 · Electrical · 7 miles · GA

The contact owns a 2026 Honda CR-V. The contact stated that while driving 65 MPH, the infotainment screen went completely blank, and the contact was unable to see important vehicle information or the rearview camera while shifted in reverse. Additionally, the sound coming from the speakers operated intermittently. The dealer was contacted in person. The manufacturer was contacted by phone and was made aware of the failure. The failure mileage was approximately 7.

Filed Aug 26, 2026 · FL

I am experiencing recurring problems with the infotainment system, GPS navigation, and Apple CarPlay in my 2026 Honda CR-V Hybrid. Apple CarPlay connects to the vehicle, but the navigation/GPS does not consistently display or function correctly. I have experienced the problem using both wireless Apple CarPlay and a wired connection and also different phones but with same problem. The infotainment display has also experienced abnormal behavior, including the screen becoming black or failing to properly display the navigation information. I have restarted the system and tested different connection methods, but the problem continues to occur. More concerningly, on several occasions the GPS has provided incorrect navigation instructions, including directing me to make turns onto streets where I would have been traveling in the wrong direction. This has created dangerous situations while driving. On at least two occasions, I nearly had an accident as a result of following or reacting to these incorrect GPS directions. I am very concerned that this malfunction could create a serious safety hazard for me and other drivers if it continues. I am reporting this issue because I have found other owners of 2026 Honda CR-V vehicles reporting similar GPS, Apple CarPlay, infotainment, and black-screen problems. I believe this issue should be investigated to determine whether there is a software or hardware defect affecting the infotainment/GPS system in the 2026 Honda CR-V Hybrid. I am particularly concerned about the incorrect navigation directions because they have already resulted in potentially dangerous driving situations and the issue remains unresolved despite having the vehicle inspected by Honda service.

Filed Jul 25, 2026 · Electrical · TX

The infotainment center isn't working as expected: * Wireless CarPlay disconnecting. * Navigation freezing or showing incorrect locations. * Music and podcast interruptions. * Poor call quality. * Siri stopping mid-message.

Filed May 16, 2026 · Electrical, Steering · MO

While driving, car engine stutters and stops. The infotainment system went black while driving. The system is hard to steer often while turning. The trunk would not open when touching button for it to open. Took out the key fob and it also would not respond. Used the door release from dash and still would not open. Cancel the control unit then tried again and key fob worked that time. I went to dealer and it was reset, and this all happened after the reset. Car was inspected on May 6 at Ed Napleton Honda St. Peters. Miles 8766. Car purchased at 6500 miles. Recall SRS Software was performed.

Filed Apr 16, 2026 · Electrical · AR

The infotainment system reboots while driving, including on the highway. This has happened since day one, and Honda has said they do not have a fix. Whether connected by USB or Bluetooth, the system eventually crashes or reboots after some time on the road. After rebooting, it often still does not work properly. I then have to reconnect the device or even reset the infotainment system to get it working again. This creates a serious safety risk because it forces the driver to deal with the system while driving.

Filed Mar 24, 2026 · Electrical, Fuel system · NJ

The vehicle displays inaccurate fuel level and miles-to-empty information, creating a safety risk because the driver cannot reliably determine how much fuel is actually available or how far the vehicle can be driven. The infotainment system also freezes and CarPlay frequently becomes unusable. There was also a key recognition / “key not detected” malfunction. These issues have occurred in a new vehicle and remain unresolved after multiple dealer visits.

Filed Nov 24, 2025 · Driver assistance, Electrical · 28,000 miles · MA

The contact owns a 2026 Honda CR-V. The contact stated that the infotainment system screen occasionally turned black or would freeze, which prevented the driver from having access to systems or safety features that could only be engaged through the infotainment system. Additionally, the contact stated that the rearview camera image was black due to the failure. The contact stated that while driving approximately 60-65 MPH, the contact heard a male voice coming from the infotainment system. The contact realized that a voicemail message that a customer had left to the contact several weeks prior was playing. The contact stated that the failures occurred intermittently but had become more persistent. The vehicle was taken to the dealer, where it was diagnosed and determined that a software update for the infotainment system was needed. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 28,000.