The rear backup camera is failed along with the audio unit. There is a recall 24V‑384 for the year and make of this vehicle but not the exact model. I think the recall should be expanded. I took it to the dealer who says the unit needs to be replaced.
Honda HR-V backup camera problems
12 of the 1,890 owner complaints about the Honda HR-V describe backup camera failure, most of them for the 2019 model year.
- owner complaints
- 12
- worst model year
- 2019
By model year
- 20223
- 20201
- 20194
- 20183
- 20161
Often reported together
Loss of power 1Lane assist 1Screen failure 1Collision warning 1Adaptive cruise 1
What owners say
The forward camera mounted on the windshield failed which means all of the advanced safety features will not work that is a safety hazard when you rely on these systems. Looking on the internet, this seems to be a common problem and is very expensive to fix. There are multiple warning lamps that appear. They are Brake System, Auto High-Beam Problem, Collision Mitigation System Problem, Lane Keeping Assist Problem, Road Departure Mitigation System Problem, & Adaptive Cruise Control Problem. I don't understand how there are recalls when the rear camera does not work but not the front camera. They are both safety features.
I am writing to formally report a recurring safety defect regarding the infotainment system in my 2022 Honda HR-V. For over a month, the system has remained completely non-functional (blank screen). Prior to this total failure, the unit exhibited intermittent power cycles since the date of purchase around February 2024. Upon inspection by an authorized Honda dealership, technicians confirmed that this is a known computer hardware issue frequent in this model year. Despite their admission that they "see this a lot," there is currently no active recall to address the defect. Safety Implications This failure is not merely a convenience issue; it creates several significant safety hazards: • Loss of Driver Assistance: The rearview camera and LaneWatch™ camera are completely disabled, significantly increasing the risk of collisions during reversing or lane changes. • Distracted Driving: I am unable to use integrated navigation, forcing reliance on handheld devices for directions. • Emergency Communication: The internal USB ports have failed along with the unit, preventing phone charging. This leaves me at risk of having no communication during a roadside emergency or breakdown. Evidence I have documented video evidence of a certified Honda technician stating that this is a pervasive and "very common" issue with this vehicle's architecture. I urge the association to investigate these systemic failures. A safety-critical component like the rearview camera should not be subject to such widespread hardware instability without a manufacturer-led remedy.
The contact owns a 2019 Honda HR-V. The contact stated that the infotainment system display became inoperable while driving. Additionally, the rearview camera became inoperable while in reverse(R). The vehicle was taken to the dealer to be diagnosed. The contact was not provided with official diagnostic information; however, the dealer informed the contact that the Audio Display Unit had failed and needed to be replaced. The contact informed the dealer that the VIN was included in the federal safety agency Campaign Number: 24V384000 (Back Over Prevention), which the contact related to the failure. The dealer informed the contact that the vehicle would be repaired at the owner's expense. Additionally, the dealer advised the contact that the part needed to be ordered from the manufacturer; however, the manufacturer was unreachable. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 50,000.
My car was impacted by the exact issue impacting Honda HRV's manufactured in 2022, but my VIN does not show that I am eligible. This is a mistake and I would ask the federal safety agency to investigate other 2022 HRVs which may be impacted by this recall (information posted below). Summary American Honda Motor Co., Inc. (Honda) is recalling certain 2019-2022 model year HR-V vehicles. The power circuit in the display audio unit was improperly designed. When the engine is started with an ignition key, the cranking can cause the battery's state of charge to drop, which may prevent the display audio from booting up, resulting in the failure to display the rearview camera image. Additionally, vehicles previously repaired with the initial software update received a version that insufficiently corrected the display audio unit boot up procedure, resulting in the failure to display the rearview camera image. Safety Risk If the display audio unit does not boot up, the rearview camera image will not display, which may affect the driver's view and increase the risk of a crash or injury. Remedy Registered owners of all affected vehicles (including previously repaired vehicles) will be contacted by mail and asked to take their vehicle to an authorized Honda dealer. The dealer will reprogram the display audio unit with updated software containing the proper boot up procedure. Owners who have paid to have these repairs completed at their own expense may be eligible for reimbursement, in accord with the recall reimbursement plan on file with the federal safety agency. For additional questions, owners may contact American Honda's Customer Support & Campaign Center at [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The rear camera produces distorted images during and after rain, snow, dust or other road or atmospheric conditions. The defect in the camera's design creates significant safety risks because the driver cannot see obstacles, including people, behind the car when backing up. The vehicle has not been taken to a dealer, independent service center, manufacturer, police or insurance representative. There are no warning lamps, messages or other symptoms (other than the distorted images) of the problem. Also, there does not appear to be a way to change the brightness of the video screen, which makes it difficult to see images at night.
Dangerous image quality of backup camera: The red arrow in the attached picture (taken at night and in light rain) points to the wheel of a vehicle. Looking only the camera's image, you would never know that it was there. Making matters worse, the display emits a very bright, white, low contrast image that blinds you. This prevents you from seeing anything in the side-view mirrors. While in REVERSE the brightness setting of the display has no effect, its always full brightness. The display cannot be turned off while in REVERSE. When backing up in the rain, you are only guessing where you are headed. Camera image in dry, daylight conditions is poor as well . It's been this way since I purchased the car in 2022. Back then, dealer said that it looked normal to them. I've backed into a car on one occasion doing only minimal damage.
Received the following message on the infotainment screen upon starting my car: "system lost power and is acquiring its location from the GPS satellites. This usually takes less than 10 minutes. * Start the engine. * Park the vehicle in an open area away from trees, power lines, and tall buildings. * Remove loose articles, mobile phones, or electrical accessories located near the GPS antenna. * If this screen is displayed repeatedly when starting the vehicle, see your dealer" Took the car back to the dealership, they ran some basic tests and said they couldn't replicate the issue and to bring it back if it happened again. When it happened again, I returned to a Honda dealership that told me that I would have to pay a diagnostic fee to determine what was wrong and that since the error wasn't happening at the time more than likely they wouldn't be able to find anything. I even had a recording of it happening on my phone when it did happen. I have had this happen at least 20-25 times since I purchased the car in April 2022. It renders the infotainment completely useless for any sort of navigation, reverse camera, or radio.
The contact owns a 2020 Honda HR-V. The contact received notification of the federal safety agency Campaign Number: 23V046000 (Back Over Prevention). The contact took the vehicle to the local dealer and completed the recall remedy. The contact stated that a week later the radio would reset independently twice per day and the rear camera screen would be blank. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 46,800.
My car computer screen goes black from time to time and therefore the backup camera and radio, etc. won't work. This started the first year I bought it new. The dealer has done two software updates but it still does it from time to time. The last time I took it in for this problem and the warranty had expired, they wanted me to pay either $79 or $179 for a diagnostic so I told them I wasn't doing that. I saw on TV where there is a problem like this for Honda Pilot, Honda Odyssey and Honda Passport. I believe Honda HR-V should be added to this list.
Related recalls
No recalls on record for this model year.
Questions about the Honda HR-V backup camera
Which Honda HR-V years have backup camera failure problems?
The model years with the most reports are 2019 (4 complaints), 2018 (3 complaints) and 2022 (3 complaints).
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