Honda Passport screen failure problems

Filed Nov 6, 2026 · Driver assistance · CA

Sudden, unexpected failure/malfunction of the front multipurpose camera (Code U3000-49) and the rearview camera (no error code identified on the diagnostic test). According to the local Honda dealership, the front multipurpose camera has an internal failure, which I did not cause and could not have prevented. However, American Honda refused to cover the cost of repair/replacement, because there is no campaign or recall at this time, and they denied my request for goodwill assistance due to "not enough brand loyalty," because most of the oil changes and maintenance services for my car were performed at other mechanics and not at a Honda brand dealership. After starting the car, the dashboard permanently shows a yellow "Brake System" alert and cycles through displaying several more alerts, such as "ACC Adaptive Cruise Control Problem," "LKAS Lane Keeping Assist Problem," "Collision Mitigation System Problem," "Road Departure Mitigation System Problem," and "Auto High-Beam Problem." On a random, rare occasion, I will start the car and there are no alerts and the camera seems to function for that brief period the car is on. Driving with these safety features disabled and on constant display is very stressful and scary! Also, there would often be popping sounds from the radio, and, randomly, when shifting the car into reverse, the backup camera would fail intermittently and the display screen would not change at all or would be a blank black screen. The FAKRA recall was “repaired” over a year ago and these issues occurred more often after the recall work was done. They ultimately “repaired” the FAKRA recall again, supposedly correctly this time. How is Honda getting away with leaving customers vulnerable and at risk of accidents from these failures of critical safety systems??

Filed Sep 6, 2026 · Electrical, Lights · CO

Re: Case #[XXX] – Outstanding Concerns Case #[XXX] 2026 Honda PASSPORT, VIN: [XXX]. As we discussed, I am requesting that American Honda Motor Co. voluntarily repurchase my 2026 Honda Passport TrailSport Elite. March 9, 2026: During a scheduled oil change, I reported the phone echo and infotainment concerns. The dealership was unable to duplicate the issue at that time. May 27, 2026: Vehicle evaluated for recurring infotainment concerns. The issues were not resolved. June 1, 2026: Vehicle returned for continued infotainment concerns. The issues remained unresolved. June 19, 2026: The dealership replaced the entire infotainment/head unit. Unfortunately, the original defects persisted immediately following the repair. In addition, Honda released an over-the-air (OTA) software update in March 2026. That update also did not resolve the infotainment defects. Since purchasing the vehicle in late October 2025, I have experienced persistent infotainment defects, including a phone echo affecting the receiving party on every outgoing phone call. Since I began formally documenting the issues in March 2026, I have documented 21 infotainment freezes and screen blackout incidents. These issues began shortly after I purchased the vehicle in November 2025 but were not individually documented until March. The multiple issues with my infotainment system screen blacking out while driving is a significant safety concern and prohibits my ability To safely use my car for maps and GPS road conditions in the daily mountain areas I drive safely. Despite my attempt to bring this to Honda corporate on two separate occasions, they are dismissing the case. Honda engineers have admitted as of July 2, 2026 in writing that this is a known issue and they are admitted in writing, there is no fix. My Honda dealer has worked relentlessly to try to help me and Honda corporate customer service has dismissed me. I need help for my significant safety issue! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(

Filed Sep 3, 2026 · Electrical · TX

I own a 2020 Honda Passport Elite with approximately 63,000 miles. The infotainment display intermittently goes completely black while driving. When this occurs, the rearview camera also becomes unavailable. I have also experienced crackling or electrical-type noise through the speakers during the problem. The problem is intermittent. The system may operate normally for an extended period and then suddenly fail. On several occasions, the display went black, returned to normal, and then went black again several times while driving. After the vehicle was stopped and later restarted, the system returned to normal operation. This is a safety concern because the rearview camera can become unavailable, particularly when the vehicle is being operated normally and the driver cannot predict when the failure will occur. Honda Safety Recall 23-047 was previously performed on this vehicle. I contacted American Honda Customer Service, and Honda's records show that the recall repair was completed on June 30, 2023. Honda currently shows no open recall or warranty coverage for this problem. The symptoms I am now experiencing are similar to those associated with the MOST bus/FAKRA connector problem addressed by Honda, including display problems, audio problems and intermittent or blank rearview-camera operation. The vehicle has not yet been diagnosed or repaired for this current occurrence. I am requesting that the federal safety agency review this complaint to determine whether this may represent a recurring safety-related defect after the previous recall repair and whether further investigation or action by Honda is warranted.

Filed Feb 20, 2026 · Electrical, Visibility · NM

Radio/Screen/Back-up camera do not turn on or turn off randomly and unexpectedly when driving. Usually receive a crackling sound and a MOST off network message before black screen. Upon initial start up of vehicle, a driver sets car to reverse relying and expecting a functional view of rear camera on screen. This issue makes backing up safety features unreliable.

Filed Nov 12, 2025 · MI

Burnt Oil Smell Inside Cabin (When Heater Is on High) I frequently notice a burnt oil smell inside the cabin, especially during the first hour of driving in the morning with the heater set to high. My local Honda dealership inspected the vehicle but did not find a specific cause, attributing it instead to a “Honda smell.” They demonstrated a similar odor on a new Passport and suggested using a charcoal cabin filter. However, I remain concerned about a potential fire risk. Auto Idle Start-Stop Feature Unavailable The Auto Idle Start-Stop system rarely functions properly—it has worked approximately 10% of the time I’ve owned the vehicle. After each service visit, it temporarily resumes operation, then soon displays the message “Auto Idle Start-Stop Feature Not Available.” Blank Center Display / ‘MOST Net Off’ Message The center display intermittently goes blank or reboots repeatedly, showing a “MOST Net Off” message. This makes it difficult and distracting to navigate while driving. I understand a previous recall was intended to resolve this issue, but the problem persists.

Filed Jul 23, 2025 · Driver assistance, Electrical · FL

On multiple occasions Lost connection on screen display and scre goes black preventing me from using back up camera.

Filed Jul 8, 2025 · Driver assistance, Electrical · FL

Owned the 2021 Honda Passport for 4 years and have had multiple issues over that time. 1st. Electrical issues. Randomly while driving the center/head unit will continuously restart on a loop until vehicle is turned off and turned back on. 2nd. The speakers make crackling noises randomly while driving. Even when the audio/speakers are turned off the crackling continues. (Very loud and annoying) 3rd. The Passport sometimes shuts off completely when stopped at red lights and has difficultly turning back on / restarting. This showed an error that there was a battery issue, which the battery had just been replaced a month or two earlier. It said something about being in accessory mode. 4th. The sensor that tracks oncoming traffic goes off sporadically. There are times on single lane roads that the car forces the breaks on because it senses cars on the other side. 5th. There has been issues while accelerating that feel like the car is having trouble shifting. It continues to rev but not go, when letting off the gas it almost feels like its doing an engine break to get back down to a certain rpm or something. Had the whole car bouncing, had to pull over and turn off the car to get it to start working properly. *** All of that said, this car has been and continues to feel unsafe to drive for multiple reasons listed above. I'd be more than happy to go into more detail for them if needed. ***

Filed Sep 5, 2023 · Driver assistance, Transmission · 50,100 miles · VA

The contact owns a 2019 Honda Passport. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle inadvertently shifted from drive to neutral and the vehicle stalled. No warning light was illuminated. The contact stated that he was able to restart the vehicle. The vehicle was taken to the dealer where the failure could not be duplicated. The contact stated that he was advised by the dealer to replace the battery; however, the failure recurred. The vehicle was not repaired. Additionally, the contact stated that the rear-view camera screen intermittently illuminated and displayed a blank screen. The manufacturer was notified of the failure and the contact was provided a case number and advised to take the vehicle to the dealer. The failure mileage was approximately 50,100.

Filed Apr 25, 2023 · CO

My infotainment system cracks and blanks out often. It makes a very loud noise and seems to be even lounder than the radio is set at the time. It is very distracting. This is a new vehicle to me and when it happens, especially the first time, it scared me tremendously. It has also completely blanked the screen out from time to time as well. After researching online, this seems to be a common problem but no recall has been issued. I contacted my nearest dealer (Planet Honda, Golden CO) and they said that I could pay to have it checked out, but thats all they could do. the date listed is the first time it happened, a few days after purchased. It happens daily.

Filed Mar 3, 2022 · Electrical · MA

Frequent shutdown of center display panel to a black screen with "MOST Network Failure" message posted. System repeatedly tries to reboot. Sometimes requires a restart to recover.