2019 Honda Passport: screen or infotainment failure

Filed Nov 6, 2026 · Driver assistance · CA

Sudden, unexpected failure/malfunction of the front multipurpose camera (Code U3000-49) and the rearview camera (no error code identified on the diagnostic test). According to the local Honda dealership, the front multipurpose camera has an internal failure, which I did not cause and could not have prevented. However, American Honda refused to cover the cost of repair/replacement, because there is no campaign or recall at this time, and they denied my request for goodwill assistance due to "not enough brand loyalty," because most of the oil changes and maintenance services for my car were performed at other mechanics and not at a Honda brand dealership. After starting the car, the dashboard permanently shows a yellow "Brake System" alert and cycles through displaying several more alerts, such as "ACC Adaptive Cruise Control Problem," "LKAS Lane Keeping Assist Problem," "Collision Mitigation System Problem," "Road Departure Mitigation System Problem," and "Auto High-Beam Problem." On a random, rare occasion, I will start the car and there are no alerts and the camera seems to function for that brief period the car is on. Driving with these safety features disabled and on constant display is very stressful and scary! Also, there would often be popping sounds from the radio, and, randomly, when shifting the car into reverse, the backup camera would fail intermittently and the display screen would not change at all or would be a blank black screen. The FAKRA recall was “repaired” over a year ago and these issues occurred more often after the recall work was done. They ultimately “repaired” the FAKRA recall again, supposedly correctly this time. How is Honda getting away with leaving customers vulnerable and at risk of accidents from these failures of critical safety systems??

Filed Feb 20, 2026 · Electrical, Visibility · NM

Radio/Screen/Back-up camera do not turn on or turn off randomly and unexpectedly when driving. Usually receive a crackling sound and a MOST off network message before black screen. Upon initial start up of vehicle, a driver sets car to reverse relying and expecting a functional view of rear camera on screen. This issue makes backing up safety features unreliable.

Filed Jul 23, 2025 · Driver assistance, Electrical · FL

On multiple occasions Lost connection on screen display and scre goes black preventing me from using back up camera.

Filed Sep 5, 2023 · Driver assistance, Transmission · 50,100 miles · VA

The contact owns a 2019 Honda Passport. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle inadvertently shifted from drive to neutral and the vehicle stalled. No warning light was illuminated. The contact stated that he was able to restart the vehicle. The vehicle was taken to the dealer where the failure could not be duplicated. The contact stated that he was advised by the dealer to replace the battery; however, the failure recurred. The vehicle was not repaired. Additionally, the contact stated that the rear-view camera screen intermittently illuminated and displayed a blank screen. The manufacturer was notified of the failure and the contact was provided a case number and advised to take the vehicle to the dealer. The failure mileage was approximately 50,100.

Filed Mar 3, 2022 · Electrical · MA

Frequent shutdown of center display panel to a black screen with "MOST Network Failure" message posted. System repeatedly tries to reboot. Sometimes requires a restart to recover.

Filed Jul 16, 2021 · TX

Digital Speedometer display went blank when experiencing other symptoms of the MOST Bus Connector issue. I could not determine my actual speed as there is only the digital display. See uploaded pictures showing the mutimedia display and also the digital display where speedometer is displayed

Filed Aug 18, 2020 · Acceleration, Driver assistance · 2,600 miles · MD

While vehicle is in motion I've experienced issues with collision mitigation system braking the vehicle when a vehicle is coming toward me in the opposite lane (oncoming traffic). This occurs while I'm driving the vehicle. I've taken to the dealer and the issue was not replicated. It does occur intermittently. I've experienced issues with the infotainment system too. The entire system freezes and becomes inoperable. It does not correct until vehicle is parked, turned off, driver door opened, then vehicle restarted. Lastly, the auto idle features consistently does not engage. I have the system randomly engage when I'm parking my vehicle in the garage. Again, all of these issues have been reported to the dealer providing service and remain unresolved since they can not be duplicated at service appointment.

Filed Jul 26, 2020 · Electrical · NJ

Infotainment system fails, screen goes blank, backup camera and speedometer goes blank. This has happened numerous times, dealer supposedly repaired two weeks ago but problems persist.

Filed Jun 24, 2020 · Electrical · 6,000 miles · OH

Infotainment system fails, sometimes reboots. Cracking and popping precede it usually - sounds as if it's coming from speakers. Then complete infotainment lcd fails - goes black. This leaves the *backup camera* non-functional.

Filed Apr 2, 2020 · Electrical, Lights · 15,350 miles · VA

While driving on the highway my passport, I smelled what reminded me of electrical wires sizzling it was coming from the honda display audio unit .the apple play stop working and I had no audio sound from the radio or other app. The unit was unresponsive and remain on with the engine cut off. The display while not working remain on for three day before turning off. The unit randomly continue to go out after the smell of burning wire. And error code begin to display: 6382 appeared. This problem is still occur and I had to replace my I phone because the inside of the phone was burn. I do want to have the passport cause harm to someone before check this safe issue out.

Filed Oct 23, 2019 · 3,000 miles · NJ

Infotainment system and instrument panel both went black today and stopped working for no reason. Car has only 3000 miles on it. Vehicle was driven to work this morning with everything working. When I started it to go home at end of day neither the instrument panel or infotainment system would work; both were just black screens. Have since discovered there is a class action lawsuit filed against honda for infotainment system problems and want to report my issue. Extremely concerning situation as car unsafe to drive without instrument panel.

Filed Sep 18, 2019 · Electrical · 2,800 miles · WV

While driving in motion and running over slightly bumpy surface I will hear static in the speakers after hitting a few more bumps the audio will shut off. Then the infotainment screen with either say 'fm radio unavailable' or 'network communications lost' following this the infotainment screen will either reboot or stay off until the car is restarted. In some cases when the infotainment screen went off the driver screen that displays speed, RPM and other safety warning message shuts off and reboots while driving in motion which is very distracting and unsafe. I have had my 2019 passport at the dealer four times where they have checked connections, replaced wiring harness and even replaced the driver screen module. Weeks after this last fix the same issues happened again and now both screens are blank and will not come back on after restarting the car. It is heading to the dealer for yet another diagnostic. Note during most of these issues I was using car play but have also experienced it just using fm radio. The problems usually don't surface till after driving on a bumpy road.