2020 Honda Passport: screen or infotainment failure

Filed Sep 3, 2026 · Electrical · TX

I own a 2020 Honda Passport Elite with approximately 63,000 miles. The infotainment display intermittently goes completely black while driving. When this occurs, the rearview camera also becomes unavailable. I have also experienced crackling or electrical-type noise through the speakers during the problem. The problem is intermittent. The system may operate normally for an extended period and then suddenly fail. On several occasions, the display went black, returned to normal, and then went black again several times while driving. After the vehicle was stopped and later restarted, the system returned to normal operation. This is a safety concern because the rearview camera can become unavailable, particularly when the vehicle is being operated normally and the driver cannot predict when the failure will occur. Honda Safety Recall 23-047 was previously performed on this vehicle. I contacted American Honda Customer Service, and Honda's records show that the recall repair was completed on June 30, 2023. Honda currently shows no open recall or warranty coverage for this problem. The symptoms I am now experiencing are similar to those associated with the MOST bus/FAKRA connector problem addressed by Honda, including display problems, audio problems and intermittent or blank rearview-camera operation. The vehicle has not yet been diagnosed or repaired for this current occurrence. I am requesting that the federal safety agency review this complaint to determine whether this may represent a recurring safety-related defect after the previous recall repair and whether further investigation or action by Honda is warranted.

Filed Nov 12, 2025 · MI

Burnt Oil Smell Inside Cabin (When Heater Is on High) I frequently notice a burnt oil smell inside the cabin, especially during the first hour of driving in the morning with the heater set to high. My local Honda dealership inspected the vehicle but did not find a specific cause, attributing it instead to a “Honda smell.” They demonstrated a similar odor on a new Passport and suggested using a charcoal cabin filter. However, I remain concerned about a potential fire risk. Auto Idle Start-Stop Feature Unavailable The Auto Idle Start-Stop system rarely functions properly—it has worked approximately 10% of the time I’ve owned the vehicle. After each service visit, it temporarily resumes operation, then soon displays the message “Auto Idle Start-Stop Feature Not Available.” Blank Center Display / ‘MOST Net Off’ Message The center display intermittently goes blank or reboots repeatedly, showing a “MOST Net Off” message. This makes it difficult and distracting to navigate while driving. I understand a previous recall was intended to resolve this issue, but the problem persists.

Filed Apr 25, 2023 · CO

My infotainment system cracks and blanks out often. It makes a very loud noise and seems to be even lounder than the radio is set at the time. It is very distracting. This is a new vehicle to me and when it happens, especially the first time, it scared me tremendously. It has also completely blanked the screen out from time to time as well. After researching online, this seems to be a common problem but no recall has been issued. I contacted my nearest dealer (Planet Honda, Golden CO) and they said that I could pay to have it checked out, but thats all they could do. the date listed is the first time it happened, a few days after purchased. It happens daily.

Filed May 25, 2021 · NC

Not long after buying my car I noticed a popping sound from the speakers. I took it back to Honda in which they added a harness. This did nothing and the popping got louder to the point it became a distraction and even turning the radio panel off did nothing. The speakers would get hot along with a burning smell. I took it in for a 2nd time in which nothing was done and then the third time the speakers were re-wired. As of today the popping noise is back, I lose connection to all audio (Bluetooth, FM, AM, SirusXM, AndroidAuto, etc.) this makes it impossible to safely use the phone while driving down the road. Along with the popping the main screen continues to cycle through a black screen. Sometimes it comes up immediately sometimes it takes a few minutes. This is an issue when trying to back out of a driveway or parking space. Honda is well aware of the issue as they have sense released a bulletin stating that the problem will be fixed, but with the cavate that Honda be able to duplicate. Outside of hearing the popping sounds there is no warning of when the speakers and or screen with cease to work. These issues do not happen constantly but when they do are an issue at highway speeds. Outside of a harness, re-wiring and constantly re-setting the system there is nothing that Honda seems to be willing to do and drivers should just "deal" with it. The popping has been duplicated along with video evidence, they have also been able to duplicate the system losing connection as that is part of the bulletin and the back up camera issue has a recall but there has been no permanent fix on the speakers. None of the tried methods has seemed to fix many users issues and Honda continues to willfully ignore them.

Filed Mar 2, 2021 · Electrical, Tires · 500 miles · NJ

Tl* the contact leased a 2020 honda passport. The contact stated that the infotainment system would go blank and the contact could hear a sparking sound coming through the speakers while driving. The contact stated that the tire pressure on the vehicle would consistently deflate on all four tires without warning. The contact wrote a letter to the manufacturer documenting the failure but the contact received no assistance. The contact then took the vehicle to honda of princeton (987 state rd, princeton, nj 08540) where the vehicle remained in dealer possession. The vehicle had yet to be repaired. The failure mileage was 500.

Filed Aug 20, 2020 · Electrical · 2,600 miles · SC

Popping noise, radio/navigation screen going blank, rear view camera for backing up does not work & most importantly the instrument gages goes blank while driving

Filed Jul 20, 2020 · Electrical · 8,000 miles · PA

Complete infotainment failure occurring frequently, sometimes multiple times per trip. This includes backup cameras and all systems running through the main infotainment screen. (some are safety systems) the description is: complete infotainment shutdown and reboot. Starts with a "signal lost" or "radio unavailable" message (regardless of audio input) then displays a "service unavailable" message, then "network connection lost " message on the main screen, then the screen and all associated functions shut down. This complete event takes only 1-2 seconds. The system usually will reboot in 2 -20 minutes, but this is highly variable. This happens without and with a phone connected via a cable. No difference. Hence its is not "car play" related. Occurs only when driving but may happen on various types of roads. Including but not limited to, highways, city streets, unpaved roads and at various speeds and directions (straight, turning).

Filed Jul 1, 2020 · Electrical · 500 miles · TX

3 mo/500 mi driving and infotainment screens went black on highway... Couldn't see speed, etc