2020 Honda Passport: backup camera failure

Filed Sep 30, 2026 · Electrical · NC

The improperly designed or manufactured MOST coaxial cable can deform its terminals. This leads to intermittent connection losses between the audio display unit and the vehicle cable connector. If connection loss lasts for more than 20 seconds while the vehicle is in reverse, the rearview camera image fails to display. This increases the risk of a crash or injury. Honda issued a recall notice to replace with a new harness. The replacement did not fix the underlying problem. Our vehicle was “repaired” under the recall but the problem persisted. We were told by our local Honda dealership that we would need to replace the entire AV system to remediate the issue. We paid to have that work done, and the issue has started again. The dealership called Honda to consult with its technicians and they say that the issue is caused by the replacement harness. The work completed under the recall did not remediate the underlying safety issue, we paid thousands of dollars to try to fix it, and are now being told we would have to pay $5000 to repair a manufacturing defect

Filed Sep 3, 2026 · Electrical · TX

I own a 2020 Honda Passport Elite with approximately 63,000 miles. The infotainment display intermittently goes completely black while driving. When this occurs, the rearview camera also becomes unavailable. I have also experienced crackling or electrical-type noise through the speakers during the problem. The problem is intermittent. The system may operate normally for an extended period and then suddenly fail. On several occasions, the display went black, returned to normal, and then went black again several times while driving. After the vehicle was stopped and later restarted, the system returned to normal operation. This is a safety concern because the rearview camera can become unavailable, particularly when the vehicle is being operated normally and the driver cannot predict when the failure will occur. Honda Safety Recall 23-047 was previously performed on this vehicle. I contacted American Honda Customer Service, and Honda's records show that the recall repair was completed on June 30, 2023. Honda currently shows no open recall or warranty coverage for this problem. The symptoms I am now experiencing are similar to those associated with the MOST bus/FAKRA connector problem addressed by Honda, including display problems, audio problems and intermittent or blank rearview-camera operation. The vehicle has not yet been diagnosed or repaired for this current occurrence. I am requesting that the federal safety agency review this complaint to determine whether this may represent a recurring safety-related defect after the previous recall repair and whether further investigation or action by Honda is warranted.

Filed Aug 11, 2026 · Driver assistance · OR

The front multipurpose camera system failed, triggering multiple safety warning lights simultaneously, including ACC (Adaptive Cruise Control), LKAS (Lane Keeping Assist System), and related camera-dependent safety systems, along with a "Multipurpose Camera Unit" fault code U3000-49. The failure pattern has been intermittent and inconsistent: on some drives, warning lights are absent at startup and appear after several minutes of driving; on other occasions the warnings appear immediately at startup; duration before onset varies from trip to trip. This vehicle falls within the range covered by a prior Honda recall (Recall 19-020 / the federal safety agency Campaign for 2019-2020 Passport) addressing software programming errors in the front control module causing improper display of instrument panel and delayed or missing rearview camera images. The current failure presents similar camera-related safety system symptoms. A dealership inspection recommended replacement of the multipurpose camera unit at an estimated cost of approximately $2,000, without confirming the root cause of the failure. Safety concern: Loss of ACC, LKAS, and related driver-assist camera systems while driving, with warnings appearing unpredictably during operation, some minutes into a drive rather than at startup, suggesting a fault that may not always be evident during a pre-drive check.

Filed Sep 9, 2022 · Driver assistance · KY

Vehicle braking heavily and unexpectedly on highway and interstate due to defective honda sensing group input data (radar, camera, on-board software creating dangerous situation) at high speeds (60-70mph). Vehicles not always recognized ahead when using adaptive cruise control. Somtimes the issue will be corrected if the honda passport is powered off and restarted. Another issue is the backup camera and lighting is not sufficient in a dark envirnoment with little or no ambient light in order to backup safely.

Filed Sep 7, 2021 · Driver assistance · SC

Manufacturer Communication Number: A21-012 Summary Service Bulletin - A loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues. This is a known problem. On my vehicle it caused the rear camera to go out which is required safety equipment. Also the noise is so loud sometimes it startles me and I jerk the steering wheel. I have been to the dealer 2 times and they say it is a known problem but have no parts. This has been going on for over a year now and this problem need to be a safety recall.

Filed May 25, 2021 · NC

Not long after buying my car I noticed a popping sound from the speakers. I took it back to Honda in which they added a harness. This did nothing and the popping got louder to the point it became a distraction and even turning the radio panel off did nothing. The speakers would get hot along with a burning smell. I took it in for a 2nd time in which nothing was done and then the third time the speakers were re-wired. As of today the popping noise is back, I lose connection to all audio (Bluetooth, FM, AM, SirusXM, AndroidAuto, etc.) this makes it impossible to safely use the phone while driving down the road. Along with the popping the main screen continues to cycle through a black screen. Sometimes it comes up immediately sometimes it takes a few minutes. This is an issue when trying to back out of a driveway or parking space. Honda is well aware of the issue as they have sense released a bulletin stating that the problem will be fixed, but with the cavate that Honda be able to duplicate. Outside of hearing the popping sounds there is no warning of when the speakers and or screen with cease to work. These issues do not happen constantly but when they do are an issue at highway speeds. Outside of a harness, re-wiring and constantly re-setting the system there is nothing that Honda seems to be willing to do and drivers should just "deal" with it. The popping has been duplicated along with video evidence, they have also been able to duplicate the system losing connection as that is part of the bulletin and the back up camera issue has a recall but there has been no permanent fix on the speakers. None of the tried methods has seemed to fix many users issues and Honda continues to willfully ignore them.

Filed Aug 20, 2020 · Electrical · 2,600 miles · SC

Popping noise, radio/navigation screen going blank, rear view camera for backing up does not work & most importantly the instrument gages goes blank while driving

Filed Jul 20, 2020 · Electrical · 8,000 miles · PA

Complete infotainment failure occurring frequently, sometimes multiple times per trip. This includes backup cameras and all systems running through the main infotainment screen. (some are safety systems) the description is: complete infotainment shutdown and reboot. Starts with a "signal lost" or "radio unavailable" message (regardless of audio input) then displays a "service unavailable" message, then "network connection lost " message on the main screen, then the screen and all associated functions shut down. This complete event takes only 1-2 seconds. The system usually will reboot in 2 -20 minutes, but this is highly variable. This happens without and with a phone connected via a cable. No difference. Hence its is not "car play" related. Occurs only when driving but may happen on various types of roads. Including but not limited to, highways, city streets, unpaved roads and at various speeds and directions (straight, turning).