2024 Honda Prologue: screen or infotainment failure

Filed Oct 16, 2026 · Driver assistance · 16,000 miles · CA

The contact owns a 2024 Honda Prologue. The contact received notification of the federal safety agency Campaign Number: 26V306000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while the vehicle was in Reverse (R), the rearview camera displayed a blank screen. The dealer was contacted. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure by telephone. The failure mileage was approximately 16,000.

Filed Oct 9, 2026 · Acceleration, Electrical · NY

The center display and instrument cluster on my 2024 Honda Prologue fail intermittently while driving. When the instrument cluster drops out, I lose the speedometer and driver information display. When the center display fails, the backup camera image is unavailable, along with audio and climate information. On July 24th, while driving at approximately 45 mph near Keuka Park with my family in the vehicle, the center display went black. Minutes later, the instrument cluster cut out and recovered three separate times. I recorded video of the display failure and two of the cluster dropouts. The problem began at 868 miles, about three weeks after delivery in April 2025. Dealers replaced the touch screen audio unit in May 2025 and the radio control assembly and infotainment module in June 2025. The problem returned. Honda Recall 26-056 (Meter/Center Display software update) was performed on 5/5/2026, and the dealer technician documented on the repair order that the screen was still flickering and freezing immediately after the recall. A later dealer visit could not duplicate the problem. Failures continue, and I have ongoing video documentation. The recall remedy did not fix this defect. Losing the speedometer and rearview camera while driving is a safety risk. Losing the infotainment screen and rearview camera is almost a daily guarantee at this point.

Filed Oct 6, 2026 · Electrical, Fuel system · CA

On the morning of October 6, 2026, approximately 0500 PST, the vehicle displayed a "Service High Voltage System" warning on startup and the estimated range display went blank ("-- mi"). The high-voltage battery system was not delivering power. This appears to be the same defect reported by multiple other 2024 Prologue owners (sudden HV system fault, reduced or no propulsion, loss of charging). It also states battery is low, separate from the HV message. Honda Roadside Assistance will be contacted today and I will request the vehicle be towed to the (a) dealer as the vehicle is not able to move at all nor do I feel safe to operate the vehicle as I am and would be concerned about potential loss of propulsion while driving if this fault occurs at speed.

Filed Sep 3, 2026 · Electrical · WA

While driving, the center console and its corresponding section of the instrument cluster will freeze and then completely turn off and become black screens. Then a message stating “the system is restarting” comes on the screen and after a minute or two it will turn back on. This happens at random times in random intervals; I have not been able to detect a pattern in the time between incidents or the amount of driving. My car has already been repaired for the initial federal safety recall of both screens turning off while driving, removing all instrument panel function which I experienced several times before being able to get an appointment for repair. This secondary issue presented after the software repairing the safety recall was put into my car. This began March 2026 and the most recent incident date is listed below (September 2026).

Filed Aug 23, 2026 · Electrical · CA

The digital instrument cluster and infotainment/display system repeatedly FAILS WITHOUT WARNING WHILE I AM DRIVING. The screens suddenly glitch, shut down, or go completely black, causing me to lose access to critical vehicle information. The vehicle remains available for the federal safety agency or manufacturer inspection upon request. This is an ongoing and unresolved safety defect. I did NOT experience the blank-screen condition before Honda Recall 26-056. The recall specifically addressed a condition that could cause the instrument cluster/infotainment display to intermittently go blank while driving. The recall repair was performed April 13–14, 2026. Within approximately one week AFTER that repair, my screens began randomly shutting off while driving. When the failure occurs, the displays can remain blank for approximately 5–20 seconds. During that time, I unexpectedly lose visibility of critical information, including vehicle speed and warning indications. A driver should never suddenly lose access to essential operating and safety information while a vehicle is moving. The unpredictable failure also creates a serious distraction because I must continue driving without knowing when the displays will return. Honda dealers have made MULTIPLE unsuccessful repair attempts. On April 20–22, the dealer performed a factory-data reset. The failure continued. On May 4–7, the dealer contacted Honda Techline, identified an internal defect involving the A11/radio control module, replaced the module, and programmed/configured the system. The defect STILL was not corrected. I reported the continuing screen glitching/blanking on August 6, 2026. There is generally NO WARNING before the screens fail. They can suddenly go completely blank while the vehicle is being driven. Despite a recall repair, subsequent diagnosis, software/programming work, a factory reset, and replacement of an electronic control module, the same dangerous malfunction continues to occur.

Filed Jun 23, 2026 · IN

Infotainment and driver info screen go black randomly throughout the month. This has happened to me nine times in seven weeks. Takes about 30 seconds for the screens to reset.

Filed Jun 10, 2026 · Electrical · WA

The infotainment screen during driving goes black and resets. While not necessary to perform vehicle function, I am concerned it is tied to other parts of the car that could cause a safety incident.

Filed Jun 1, 2026 · Driver assistance, Electrical · 20,000 miles · AL

The contact owns a 2024 Honda Prologue. The contact stated while driving at 45 MPH with her wife in the vehicle, the vehicle instrument panel blacked out and displayed blank screen independently than minute and three seconds with instrument panel began to reset it self. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the instrument panel and front camera needed to replaced. The vehicle was repaired as they performed a software update and the front camera was replaced. The contact was relating the failure to the federal safety agency Campaign Number: Â 26V112000 (BACK OVER PREVENTION, ELECTRICAL SYSTEM). The manufacturer was notified of the failure and they informed her that they reviewing the case. The approximate failure mileage was 20,000 .

Filed May 13, 2026 · Electrical · MI

My infotainment screen randomly blacks out about once every two days, and my HuD fails to appear sometimes and then will be back the next day. This never happened before the recall with the software update, only since the recall was done

Filed May 13, 2026 · Driver assistance, Electrical · 12,100 miles · WA

The contact owns a 2024 Honda Prologue. The contact received notice of Manufacturer Recall Number : 26056 6mh00. The contact stated that while driving on several occasions at various speeds, infotainment screen and instrument panel went black and did not work as intended. The vehicle was turned off for approximately five minutes and then turned on the infotainment screen and instrument panel began working. The vehicle was taken to a dealer where it was diagnosed that a software update was needed. The vehicle was repaired but the failure reoccurred the next day. The manufacturer was not notified of the failure. The failure mileage was a 12,100.

Filed Apr 24, 2026 · OH

After the latest recall update for the screens going blank. My infotainment screen now reboots every time I get in the car about a minute after I drive away using Android Auto.

Filed Feb 12, 2026 · Electrical · NV

This vehicle is experiencing constant malfunctions with the infotainment system. It constantly flickers, freezes, and blacks out completely during normal driving conditions. This is prohibiting use of features controlled by the unit including charge settings and rear camera use. This has been a constant issue with this car and has been checked by Honda Henderson multiple times and all attempts have failed to resolve.