2nd replacement DCT transmission failed Loss of power while driving on the interstate , upon acceleration no increase in speed, went from 65mph to 38mph before able to pull off the highway. Intermittently it is not shifting, shuttering, hard reverse shift, hesitation from park into drive
2022 Hyundai Santa Cruz transmission complaints
Page 2 of 4: complaints 11 to 40 of 91, newest first, as owners wrote them.
I was driving on the freeway at 65mph and experienced a sudden loss of power. I depressed the gas pedal but the car would not accelerate past 45 mph. I had to drive all the way home with my hazard lights on. There were no lights on the dashboard to signify a problem. This happened several times. I took it into the Hyundai Service center and they could not replicate the problem. It happened again. and again. and again. finally got an error "possible condition with your engine control module". Took it into the dealer and after they drove it around for hundreds of miles they said they were able to recreate the problem, pulls some codes and relaced the fuel injection pump. It happened again. and again. and again. I took it back to the Hyundai Service center. They could not re-create the issue. They told me to use Chevron gas only and added an additive to the car. It worked for a while. Then it happened again. And again. I took it to a different Hyundai Service Center. They were not able to re-create the problem. Apparently, every time I drive the car, after 5-10 minutes on the street roads, the car fails to accelerate and I have to pull over, stop the car, and then re-start it. Re-starting it seems to clear the issue. I am driving in SMART mode and my car is at 39000 miles. Every time I take it to the service center, they can not re-create the issue. This is outrageous. Do I need to get into a car accident in order to bring legal action to Hyundai for not fixing this loss of power/failure to accelerate issue? Worst part is, the first Hyundai service center went out of business and I can not get any of the maintenance records for the fuel pump replacement.
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving approximately 30 MPH, the vehicle intermittently lost automotive power. No warning lights were illuminated. The failure had occurred on several occasions. The vehicle was taken to a dealer and the dealer informed the contact that the cause of the failure was not yet determined. The vehicle was not repaired. The vehicle was taken to a different dealer to be diagnosed. The contact was informed that there was a recall related to the failure, for which a software update was needed. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 40,000.
First shift issue, no warning lights present, was able to get to dealer they hooked up computer and reset/restart vehicle and told me I probably hit gas and brake at same time and it was probably in limp mode. Month later went to store just fine, got back in my vehicle and check engine light was on, shift issues, was told to keep driving for over 2 weeks till they had available appointment, during that time battery died and check engine light went off but shift issues were still there and they had to drive it I believe they said 60 miles to get light to come back on so hyundai would approve transmission replacement. After that finally got replaced and I put almost 4k miles on their rental (yeah... took a while). I was back in less than a week before service transmission immediately indicator comes on, again got to my destination fine, got back in vehicle and I'm on my way back in the dealer again. I was told I was the third transmission back in to get replaced again after a week of being on the road. but wait, battery dies again, warning lights gone and they give back the vehicle. They were nice enough to offer me 10k less than what I purchased it for 6 months ago.
Loss of power transmission failure Recall issues continue
On [XXX] my new 2023 Hyundai Santa Cruz’s transmission failed while driving. Vehicle down shifted with a noticeable loss in power and speed. This was a very dangerous condition as I was in traffic when this incident occurred. The vehicle’s odometer shows ONLY 4761 total miles since purchasing this car brand new at Sheehy Hyundai in Waldorf, Maryland INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
A check engine light illuminated and the transmission system malfunctioned. Vehicle lost acceleration and would not shift until RPM was over 3k. It also would not allow manual or paddle shifting. Reviewed recalls and saw there is one for possible need of transmission replacement. I contacted the dealership and they said all recall work was addressed (transmission has never been replaced). They may have changed a part and updated a computer related to this recall but they were ADAMANT my recall had already been addressed. They made noise like I needed to pay for diagnostics. I took the car to an independent shop and paid them to diagnose as I was hesitant the dealer was being 100% honest with me. As it turn out YES. The transmission has failed and needs to be replaced. They provided me with the documentation showing this issue is recall related. (38,000 miles). My concern is that dealerships may mislead customers about this recall and cause possible dangerous conditions.
On 6/22/24 I had issues with my car not picking up speed and shaking while driving a major freeway. The same day I had an issues starting the car. When it finally started the engine light came on with a notice on my screen. Dealership replaced fuel injector. Stating that was the problem. Again, on 7/27/24 the same issues happened. Another fuel injector replaced by dealship. The car is 2 and half years old, under 30,000 miles. 2 of my fuel injector have been replaced. I do not feel safe for other drivers and myself driving the freeway with the hyundai santa cruz. Due to the fuel injectors that randomly keeps giving out. They replace 1 at a time. I feel like hyundai is waiting for a big accident before they replaced all of them. There are multiple complaints that I have seen regarding this problem. They need to be investigated thoroughly, people's lives are in danger. I don't know much about vehicles, but if a car continues to stall, vibrate and stop at anytime it will cause an accident.
My vehicle was affected by the federal safety agency Recall Number 22V746000. The dealer Stew Hansen Hyundai in Clive, IA refused to fix this vehicle under the recall. They tried to claim that my less than one year old vehicle was damaged by me and that's why it had the exact same symptoms of the recall. The vehicle spent more time in their shop than I was able to drive it. Hyundai Corporate was no help at all. My options were to either buy a new transmission out of pocket to remedy the recall or to trade in the vehicle and buy something off their lot in order to have a working vehicle.
* On the date of 12/13/23 my 2023 Hyundai Santa Cruz had a loss of power to the drivetrain on two occasions , once in a parking lot , second when merging into traffic. * I felt to drive the vehicle was a risk to myself and safety of others. * 12/21/23 is the last report of DTC. 49,701 miles * The 2022 Hyundai Santa Cruz is at a Dealership in Maryland for powertrain inspection and problem diagnosis. * The 2022 Hyundai Santa Cruz did display a engine warning lamp, no symptoms notice before powertrain failure. Engine code ( P1C2E92 ) * First warning lamp on 12/13/23 ( no driving symptoms noticed ) 49,186 miles
Dec. 16 2023 / 2022 Hyundai Santa Cruz(Daily Driver) VEHICLE SAFETY CONCERNS / DANGEROUS DRIVING SAFETY ISSUES INCREASED RISK OF CRASH (HIGHWAY) Transmission: Problems started Dec. 11,2023 Monday Having trouble gaining any speed. The engine revving when getting on freeway when practicing normal function acceleration, slow having hard time gaining speed, car jerking. Transmission gauge will go beyond4-5 sometimes 6 on RPM just as regular pick up to accelerate problems noticed week of Dec. 11/2023. We were going to bring it up when taken for routine maintenance that would be due at 39,000 mile oil change. car currently standing at 37,000 miles. Radiator: Problems started Dec. 16, 2023 (Saturday) Pearland is 12 miles from home route on 288. Incident occurred while driving from Bushi Ban Martial Arts & Fitness after son's class. I was on freeway and car started to lose speed & over heat. The car beeped and said overheating. hood and oil light began to flash. Luckily was exiting freeway when it occurred speed was 60 mph slowed down to 8 mph and it cooled down enough to coast home. When in driveway hot pink liquid spewed every where, battery cover blown open, liquid all over tubes and engine. The liquid leaked all over driveway and was on drivers side quarter panel and paint was bubbled up. Damage to paint from heat of liquid. Lights on dash that are lit up are engine light, oil can light, battery light on staying on not turning off. Car is not able to be driven due to MFG. defective radiator, transmission, possible engine damage. Looked online noticed recall on thousands of vehicle including the 2022 Santa Cruz 4 recalls stated. Have not turned car back on due to needing it checked out by dealership ASAP need it towed to dealership. De Montrond Hyundai 3260 Gulf Fry Texas City, Tx 77591 Followed instructions on maintaining service at dealership as stated on warranty. REQUEST THAT THE CAR BE TESTED AND OPENED TO FIND ALL DEFECTS AND DAMAGE.
When driving home from work, the vehicle shuttered and almost lost power to the vehicle. Received error code DTC P1C2D03 Powertrain TCU through the MyHyundai application and is available for inspection. My safety is put at risk due to loosing power to the vehicle while driving which almost caused an accident on the highway. There is a similar recall in place for the 2022 Hyundai Santa Cruz for the same issue. However, the recall only applied to the Santa Cruz with a certain vin prefix. I haven't had the vehicle inspected by the manufacturer (Earliest appointment is 17 November 2023). I only received the check engine light once the shuttering started to happen.
1.Spring 2023 Received a Recall on tow hitch wiring package (may catch on fire)... No solution yet! I was experiencing transmission problems around same time. 2. My Hyundai App warns of transmission problem on 07/22/2023. Took my (19 month old) 2022 Santa Cruz to Preston Hyundai 07/24/2023. Earliest appointment available was scheduled for 08/09/2023 (16 days waiting period). 3. 08/09/2023, at Preston Hyundai, says they must order a new transmission and refuses to give me my truck back claiming it is UNSAFE to Drive (even though I drove it 16 days (over 400 miles) waiting for my service appointment!). Truck has remained at Preston Hyundai since 08/09/2023 and replacement transmission ETA is 10/24/2023, making total time in dealership 76 days to date (or 92 days since being notified on my Hyundai appof transmission problem! Truck has not moved or been started since 08/24/2023. 4. Back on 07/22/2023, I attempted to program Navigation system with "vacation address" but Nav System displayed prompt that Nav it needed a map update. I cleared the "OK" prompt off the display but I started getting "Check Engine" dummy light appearing and other dummy lights appearing! Also my tachometer gauge (also is the right turn signal mirror camera), quit working and started beeping every 10 seconds or so. 5. On 07/24/2023, at Preston Service Dept., I ask them to update Nav System. I was told that it takes too long and they won't do it! (lacking personnel and time and I should do it myself. I researched "How To" and discovered many warnings from owners that their vehicles computer system got messed up attempting the map update. I've been communicating with Hyundai headquarters who suggested I inquire about the "BuyBack" Program at my Dealership! I did inquire on 10/10/2023 and they've never heard of it, but evaluated my truck and offered me $27,000 for my 20 month old truck, leaving me a $15,000 expense for a new 2024 Santa Cruze. 6. I've now contacted a "Lemon Law" Law Firm!
2022 Santa Cruz issues periodically with RPM will reach 4,000-5,000 (Engine sounds to be reving..sp), mph is near zero, on acceleration from a stopped position. To me, sounds to be torque converter, transmission or electrical system. Have had to dealer on 2 occasions, of which, they cannot reproduce issue.(May 25, August29). This issue is rare but when it occurs (last happening this week Oct 4)concerns of vehicle stopping completely and resulting in accident. Contacted Hyundai customer complaint location, to no avail. It may not be of concern to others but it is to me. When occurs removing foot from accelerator, start process of pulling forward again, all is good. This happened in July, when necessary to have someone else drive vehicle. They were ready to park and call tow truck. Advised what to do to rectify issue, towing was not necessary. Case numbers [XXXXXXX], the federal safety agency numbers assigned 829558: 828559: 827470. May be others……but I thought my contacting the federal safety agency was reporting issue as well. Any additional information needed, will provide. Contacted local dealer Sept 29, as well as Hyundai Consumer Affair (hmausa) to advise my intentions. Have contacted Consumer Affairs several times, assigned case number, Sept 1. but no resolution of issue. Have previously, via email, forwarded documentation to the federal safety agency. First date taken for “look at” was May 25,2023. Actually unsure of first occurrence date. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Lose of power, twice, one was around July early August, driving from my home doing about 30 mph I lost power, and the word limit showed on my dash, thinking I may have done something wrong myself I didn't think much of it until last Wednesday 09/27/23 it happened again, after leaving my destination I was driving home went around a corner and was up to about 35 mph and my truck lost power, which was completely nerve wrecking I had to pull over quickly and the word limit showed up again, I restarted the vehicle and drove off, and called a hyandai dealership and made an appointment which is for today Monday 10/02/23
2022 Santa Cruz with 5850 miles ... lost power when accelerating on busy road (avoided accident) ... Transmission Control System malfunction warning ... notified by dealer transmission will need to be replaced
Twice, as I accelerated the transmission slipped out of gear as if it was shifted into Neutral. In both cases it finally shifted into gear and started to accelerate. In one case I was accelerating on to the Interstate. The Santa Cruz was taken to the dealer on Sept. 7th 2023 but they could not reproduce the problem and indicated there were no error codes. When the problem occurred I did not see a warning light on the dash.
August 16th, 2023 - Roughly 10:30 am Started car using Push-To-Start, car coughed a few times upon startup. Was about 74 degrees, not too hot or too cold. (This has happened before, not totally abnormal for it to cough on startup.) Loaded up the kid, our luggage, and left. Car was running about 4-5 minutes before putting it in drive. Drove out of the neighborhood street pretty normally, went to our stop sign, turned left. Car struggled up hill, appeared to be revving, but the RPMs and the speed did not reflect the amount of noise the car was making. Stopped at another stop sign, turned right, car WOULD NOT accelerate faster than 25ish mph. I put the pedal to the floor to try to bring up the speed, the SMART mode indicator was turning red (indicating bad gas mileage) but it was not accelerating or moving any further. Pulled into someone's driveway to get off the road. Stopped the car, put it in park, then put it in reverse, drove out of the driveway, put it back in drive. Car continued to not accelerate. Unable to get RPMs past 3k and speed past 25ish mph. Got it home without incident. Had dealership tow car as I was unwilling to drive it on an 70 mph road to get it to the dealer. Dealership and Hyundai corporate reject that anything occurred due to there being no computer indicator indicating there was an issue. They believe I had the car in manual mode. I discussed with them that 1) This was very unlikely, as I shifted back into drive more than once and 2) my RPMs would have been increasing if I was accelerating but simply not shifting. I went online and found out this is a widespread issue - I am not the only one reporting this problem.
In the middle of driving, the DCT transmission began having intermittent issues with shifting and wouldn't allow regular acceleration, as well as disengaged the transmission/clutch around 3,000rpm in every gear. At this point, it would either over-rev with no connection to the transmission, or required letting off the gas completely, and long enough, to force a gear shift. Max speed was limited to around 55mph during this time. Both TCU updates have already been performed on the vehicle prior to the incident. A warning message appeared during the incident stating the TCU needs repair, and the check engine light illuminated. A standard OBDII diagnostic tool was unable to read the specific code afterwards. This falls in line with multiple similar situations with these transmissions, and it will be going to a dealer for evaluation.
Vehicle begins to sputter and doesn’t want to accelerate. This usually occurs on the highway. Pulling over and turning the car off “resets it” sometimes. Vehicle is less than a year old with 26k mi on it. When the vehicle experiences these episodes I have to gradually use the accelerator, vehicle does not like fast acceleration when it’s going through one of these episodes. Check engine light comes on and a message stating a diagnostic of the engine control system needs to be conducted. Currently awaiting Hyundai dealership to get me into their service department.
For the past 2 months our vehicle would give us an error message that "transmission system error! Check transmission oil immediately". Then the transmission system would almost shut down and give us hardly any power to proceed. We would shut the car off, wait and turn it back on and it would work. This mainly seems to happen in stop and go traffic. If this were to happen on the highway it would be very dangerous. The car would be very sluggish until we are able to pull over and stop the car. We have taken the car to the dealership and on the second trip they were finally able to have it happen to them. It currently is in the shop for the third time. The first time they unplugged our security system and did not check the transmission fluid. The second time after it happened to them, they added 1 1/2 quarts of oil to the transmission fluid. It is a closed system and we are not seeing any leakage to the system. I am not sure what is causing the issue, but it has gotten to the point that we don't feel safe driving the vehicle anymore. I checked on line and other people have been receiving this error message. My car has about 20,500 miles on it and it is about 14 months old.
On 7-13-2023 I was getting in my santz cruz limited that I bought brand new with 19,000 miles, when I turned on my truck the engine light was on. I sat and ran a health check on my info screen, it came up with a transmission/engine issues. I then went to the santa cruz app and found the alert, which was dtc p1c2do3 which is a recall on the transmission engine. I had that serviced all ready in feb of 2023. Well, I guess it didn't work. I didn't want to leave it where it was so I slowly drove to my office which is gated. Left it there overnight and had it towed to the hyundia dealer from I bought it at. But as I drove it I continued to lose power, and it seemed to want to stale. You do not want to lose power where I live, the driving here is scary. I am now waiting for a response from the auto nation dealership on what is going on, but they are not in any hurry to get back to me. I have read where there have been many more of this kind of thing reported. This is really upsetting and scary to me. It's brand new!
Waiting to turn at a busy intersection then proceeded to press the accelerator the vehicle lossed power and had shut off. I Shifted gear to park to start engine and it would not go faster than 10mph. Vehicles behind nearly wrecked into me and were honking their horns. It had died again then started back up. I was able to drive home before it died again. Vehicle towed to dealership. Was told they are booked until next week and no available loaner cars.
The contact owns a 2022 Hyundai Santa Cruz. The contact stated that on two separate occasions while driving at an undisclosed speed, the vehicle inadvertently decelerated while the accelerator pedal was depressed. The contact stated that the vehicle was in smart drive mode and then inadvertently shifted to another mode, but the RPM failed to increase above 1,500 RPM. No warning lights were illuminated. The contact stated that he veered off the road and turned off and restarted the vehicle. The contact stated that on a separate occasion while driving at an undisclosed speed, the vehicle lost motive power and inadvertently decelerated while the accelerator pedal was depressed. The contact was able to navigate the vehicle safely to his residence. No warning lights were illuminated. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure 20,000.
Loss of power while driving. All error lights on the dashboard came on and the car lost all power. Car had to be put in park and restarted to restore power. After restart the check engine light stayed on with code PO65312. This has happened 4 times in the last 6 months with 3 trips to the dealer for repair.
Driving on interstate vehicle suddenly decelerated… pressing the gas pedal on rev’d the rpm’s up no acceleration…had to pull over and park..engine light did come on this time ( second time this has happened although the first time power train reengaged after some seconds passed..I did report that incident as well) First time took to dealership was told nothing wrong cannot duplicate… this time wife was with and was able to record ok phone what was happening Had it towed to dealership
Power train/transmission Driving on an interstate at speed , heavy traffic , vehicle suddenly decelerated no matter how much I pushed gas pedal. This lasted for 5-8 seconds before vehicle re-engaged. Lot of vehicles behind me nearly rear ended myself and each other Returning vehicle to dealership on Thursday , March 30th even though told dealership had no appointments available for weeks. No warning before during or afterwards
I was accelerating onto the interstate in a busy high speed area and suddenly there was no communication to my transmission. I went from 58 miles an hour to 20mph is a matter of seconds barely avoiding causing a several car pile up. I had vehicle towed to 2 different dealer service departments to no avail. I was told that there was no code and the problem could not be duplicated. However there is a recall for a similar issue. I was told my vin number didn't fall within that recall. The vehicle has been in the shop for several issues in the 6 short months I've owned it most appear to be related to electrical issues. I've made several attempts to resolve the issue through Hyundai with no resolution.
Vehicle suffered a loss of power while accelerating from a stop. Would not go faster than 30 MPH. Since I was entering a freeway I was lucky that the traffic was light. I was able to pull to the shoulder and after turning off the vehicle and restarting, it performed normally again. There were no warnings on the dash and I will be contacting the dealer ASAP.
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving 40 MPH, the vehicle independently started to decelerate. The contact stated that unknown warning lights were illuminated. The contact was able to enter a parking lot before the vehicle stalled. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with a seized engine. The vehicle was not repaired. Upon investigation, the contact associated the failure with the federal safety agency Campaign Number: 22V746000 (Power Train) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000.
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