the federal safety agency SAFETY & CAMPAIGN NON-COMPLIANCE COMPLAINT (VIN: [XXX] | HYUNDAI CASE #XXX): On XXX, my 2013 Hyundai Santa Fe Sport 2.4L Theta II GDI (covered by Hyundai Warranty Extension TXXI Limited Lifetime Warranty under TSB 22-EM-001H-1 / the federal safety agency MC-10211673-0001 and Service Campaign T3G / the federal safety agency [XXX]) entered Engine Protection Mode (Limp Mode) with flashing Check Engine Light / DTC P1326 and a severe metallic connecting-rod bearing knock under 2,000 RPM. At 8:00 AM on XXX, I brought the vehicle to Huffines Hyundai Plano ([XXX]). Despite the federal safety agency ID [XXX] mandating an immediate Service Rental Car (SRC) or 3rd-party rental upon reception ("reimbursed regardless of PA's decision") and prohibiting diagnostic fees after Campaign 953/KSDS, the dealership refused a loaner, told me diagnosis would take a full week while I rent a car out of pocket, forced me to drive the unsafe vehicle in Limp Mode to take my disabled father to a medical appointment, and stranded us in the lobby for 7 hours (causing my father to miss scheduled prescriptions and failing to restore his disability placard). At 2:00 PM, the dealership claimed the vehicle "PASSED" the Bearing Clearance Test (BCT) without giving me the mandatory BCT printout or multi-point inspection sheet, cleared the P1326 code, performed a KSDS software update instead of inspecting the knocking engine, refused to record the mandatory STUI Engine Noise Video or submit a Warranty Prior Approval (PA), and tried to coerce me into signing a falsified Repair Order stating "CUSTOMER IS DECLINING DIAGNOSTICS." At 5:33 PM, HMA Executive Case Manager [XXX] ([XXX]) falsely stated in writing that TXXI is capped at 10 years/120,000 miles (confusing TXXC with TXXI), that T3G does not apply, and that passing BCT means "your rod bearings are in working order." CRITICAL HIGHWAY SAFETY FAILURE (RECORDED ON VIDEO): On the night of Wednesday, XXX — just hour INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2013 Hyundai Santa Fe Sport: stuck in gear or won't shift
5 of the 204 complaints about the 2013 Hyundai Santa Fe Sport describe stuck in gear or won't shift.
- owner complaints
- 5
- of this car's complaints
- 2%
- recalls
- 0
Stuck in gear or won't shift by model year
What owners say
In October/November of 2023, while Hyundai was actively initiating Safety Recall 251 (the federal safety agency Campaign 23V‑651), my vehicle's ABS Control Unit suffered an internal fluid leak that resulted in an electrical short-circuit. The failure caused major electronic communication errors, illuminated dashboard warning lights, and placed the vehicle into Limp Mode, rendering it unsafe to drive. Because the failure occurred prior to receiving a formal owner notification in the mail and the vehicle was un-drivable, I paid $1,300.54 out-of-pocket on November 17th 2023 to replace the failed ABS module. Hyundai Corporate has twice denied reimbursement, arguing that Recall 251 only covers a multi-fuse replacement and claiming internal fluid leaks are not covered. This contradicts the federal safety agency 23V‑651 documentation, which explicitly identifies internal ABS module fluid leaks and electrical shorts as the core safety defect. Installing a fuse current-limiter cannot repair an already-ruined ABS circuit board or resolve a safety-mandated Limp Mode. I am reporting this to document on the official public record that Hyundai is actively denying reimbursement for the exact root-cause failure identified in the federal safety agency Campaign 23V‑651. PLEASE NOTE: This report is submitted solely to document Hyundai Motor America's non-compliance and improper reimbursement denial for official record-keeping under Campaign 23V‑651. I do not require follow-up contact from the federal safety agency regarding this submission.
Circuit board inside the fuse box stopped working and there was no speed indicator, no cruise control, no odometer registering while driving. Also the mechanical fuel pump started leaking fuel at 148,000 miles and now at 156,000 miles it is burning through oil and no oil light came on and the engine went into limp mode and is also now going through coolant too.
The engine shut down into Limp mode. I was on the interstate and this caused me to slow down and cause traffic problems. Yes, I have taken my car to McCarthy Olathe Hyundai and was told there was a recall for Knocking and would not be fixed because I needed a new engine. My engine light came on and the car slowed down. As soon as this happened I took the car to the dealership to be fixed. I did not drive the car anymore.
Check engine light came on at 100,400 mile while on the freeway and car went into limp mode. Mechanic found P1326 code and the engine knocking. Tried to drive it to the dealership and the engine seized up. Towed it to the dealership and waiting to hear if Hyundai will pay for a new engine under their extended warranty campaign.
Service bulletins that may apply
- This TSB provides a procedure to diagnose and replace, if necessary, an automatic transmission with...
- If you are servicing an applicable vehicle with the following symptoms and DTC, follow the Service...
- The automatic transmission warranty repair policy authorizes in-dealership repairs of the following...
- This TSB provides a procedure to diagnose and repair a transaxle for the following Incorrect Ratio DTC...
- If you are servicing a vehicle with a transmission slipping concern, follow the Service Procedure shown...
- This bulletin provides the procedure to write the Vehicle Identification Number (VIN) during the...
- Before installing an automatic transmission, check the depth of the torque converter in the case to...
Related recalls
No recalls on record for this model year.
Questions about the 2013 Hyundai Santa Fe Sport won't shift
Is stuck in gear or won't shift a common problem on the 2013 Hyundai Santa Fe Sport?
5 of 204 owner complaints about the 2013 Hyundai Santa Fe Sport (2%) mention stuck in gear or won't shift. The model year with the most reports is 2017.
Is there a recall or service bulletin for this on the 2013 Hyundai Santa Fe Sport?
There are 0 recalls and 8 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2013 Hyundai Santa Fe Sport
Engine failure 48Check engine light 35Stalling 31Knocking 24ABS 19Loss of power 18Fire or smoke 13Oil consumption 10Fuel pump 7Door locks 6Jerking 6Sunroof shattered 5
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