2022 Hyundai Tucson Hybrid: sunroof shattered

Filed Mar 3, 2025 · CO

- Component that Failed: The Panoramic Sunroof (glass side that opens) - Safety Risk: Glass shattering above your head while driving, tons of glass falling below to the driver & passengers in the car | Shock of a loud gunshot while driving - causes wrecks - Vehicle Inspected: Currently at Hyundai, figuring out what to do - Warning signs: ABOLSUTLEY NONE - spontaneous explosion My husband, two friends, and I were traveling down the interstate at 55 mph, we heard a loud bang (like the sound of a gunshot)! Our panoramic sunroof sunshade was pulled back with the sunroof closed. Instantly, the sunroof exploded into a million tiny pieces of glass that partially rained down on our heads and shoulders and all over the rest of our car. It was quite a startling sound. There was a hole about 10 inches across in the sunroof and more pieces were continuing to fall out. To protect our heads, I closed the sunshade. Then, we could hear pieces hitting the shade and glass falling behind us on the road. Once we got home, the hole became much larger.

Filed Feb 7, 2024 · Body · MO

I was driving at highway speed on the interstate and first heard a loud pop that sounded like something striking the windshield. Just a few minutes later, the sunroof shattered and sent glass fragments raining down on both me and my passenger.

Filed Nov 4, 2022 · Visibility · 24,989 miles · MO

The contact owns a 2022 Hyundai Tucson. The contact stated that while driving at approximately 65 MPH with the sunroof sunshade closed, he heard a loud popping noise coming from the sunroof and then heard glass shattering. No warning lights were illuminated. The contact stated that none of the glass got into the vehicle and there was no injury. The vehicle was not yet taken to a local dealer for diagnosis and repair and was awaiting an appointment. The manufacturer was made aware of the failure. The failure mileage was 24,989.

Filed Sep 22, 2022 · Visibility · AL

The panoramic sunroof failed, shattering without any apparent impact while I was going 70mph on the interstate. Glass went everywhere. I was not near any other vehicles and the glass shattered outwards (this, according to Hyundai, is a hallmark trait of the sunroof failing without external cause -- note that they've previously had a recall for the same panoramic sunroof issue in another model car). My safety, and the safety of others, was put at risk due to the "exploding" glass, the speed at which the incident occurred, and the shock it caused me (the driver) while driving on the interstate. The problem has been confirmed by the Hyundai dealership that I bought the car from. They said they've had to repair multiple Hyundai vehicles with failing panoramic sunroofs at that dealership alone (apparently, this issue is most common in the Santa Fe model). Hyundai is covering the replacement and repair of the sunroof under the car's warranty. They stated that panoramic roofs "explode" due to pressure issues. After they told all this to me, they stated that they "think" something hit my roof, and sent me a picture of chipped glass behind the giant hole on my car's roof. Even if the sunroof failed because something hit it, it should not shatter in the way that it did (as the person driving the car at the time of the incident, there was nothing that hit the car).

Filed Aug 7, 2022 · Visibility · FL

I am writing this letter to formally file a complaint regarding the defective sunroof on my brand-new 2022 Hyundai Tucson Limited Edition. I am a medical frontliner and I purchased my car on July 20, 2022. Eleven (11) days after I brought the car home, the sunroof spontaneously exploded, creating a huge crack that spanned the entire width of the car. In addition to that crack, I could see small fissures in the entire back panel of the sunroof. I am grateful that I was not in the car when this happened. It was only upon stopping at a restaurant that one of my passengers, who is tall enough to see the roof of the car, noticed the damage. Upon noticing the crack, I drove the car immediately to the dealership, where I was told that they found a small dent in the roof, which indicated a point of impact. The dealership manager then told me in no uncertain terms that because of this technicality, it was my fault and that there was nothing they could do to help me. In the 11 days that I have had the car, I have not parked under any trees, nor heard any noise that would have indicated an impact of any kind. Furthermore, the supposed point of impact was hairline and we don't understand how that could result in the entire back frame had a two-inch gap crack which runs the entire width of the back roof. I was really looking forward to driving my new Hyundai hybrid. I paid the deposit and waited approximately two months to get my vehicle, and after just 11 days, this happened. I thought that Hyundai would be able to help me, but I feel that they really did not investigate or try to help beyond the initial assessment which took them less than five minutes to conclude. The bottom line is that no car that is sold to the public should have these issues, and if there are multiple complaints of the same issue, the car manufacturer should recall all units and resolve any design or manufacturing issues before releasing them from the factory for sale.