Unknown - I'm not sure if im even in the right place to even complain about this , but I have a 2008 infinity fx35 and 3 out of the 4 outside door handles have just literally fell off in my hand and they all fell off like with in 3 weeks of each other .so now I have 1 remaining outside door handle that works. And I can't afford to fix them . And I'm just worried that if I get into a car accident that the rescue personnel will not be able to open any of my doors to help whoever is in my car. Well soon I will have to get in and out of my car thru the trunk . Anyways here is my phone number and email address so if this is not who im supposed to be telling my car situation to can you please maybe point me in the right direction? Phone number: [xxx] and my email: [xxx] thank you for your help. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)
Infiniti FX35 door locks problems
49 of the 448 owner complaints about the Infiniti FX35 describe doors won't lock, open or latch, most of them for the 2004 model year.
- owner complaints
- 49
- worst model year
- 2004
- typical repair cost reported
- $1,600
- typical mileage
- 64,450
By model year
Often reported together
What owners say
Something is wrong with their bcm and door lock actuators. They constantly go out, or do not function all the time.
In november of 2019, while driving my son to school. The passenger door locks wouldn't allow the door to open. He had to climb over my seat in order to exit the vehicle. The door has not opened since. I've called several infiniti dealers since last nov and they all have referred me to a body shop to fix the problem. All 3 body shops I've contacted had no idea how to fix the problem or how to get the door open without doing major damage to the vehicle. I ha e filed a complaint with infiniti customer relations, they told me that since the car is out of warranty they will not help w any repair cost. I have also spoken with a design engineer from nissan about this issue. He confirmed that this is a major safety hazard that needs addressed immediately. Upon research in the infiniti forums and other websites I notice that I am not the only one with this issue. Several people have experienced the same issue. Today I was finally able to contact a head tech at louisville infiniti. He said the only way to open this door is to take a let bar and destroy the inside of the door in order to break the latch. This will break the window as possibly damage the internal frame structure. There is also no guarantee of the fix nor could he estimate the cost of getting the door to even open.
Tl* the contact owns a 2005 infiniti fx35. The contact stated that the door latch on the rear driver's side door ceased and was unable to be opened from inside or outside the vehicle. The contact took the vehicle to an independent mechanic and was informed that there was a design flaw on the door which caused the defect. The contact had taken the vehicle infiniti of memphis (3060 n germantown pkwy, bartlett, tn 38133) where he was informed that there were no recalls on the vehicle regarding the failure. The contact also mentioned that the fuel gauge was inoperable. The manufacturer had not been notified of the failure. The vehicle had not been repaired. The failure mileage was approximately 200,000.
Rear passenger door lock actuator problem. We had been having issues with the door not being able to open. There were times that we had our 7 months old daughter on that side and we couldn't open the door. We can hear it clicks but not opening. This is a safety hazard especially if all doors can't be open because of the faulty actuators!
Tl* the contact owns a 2009 infiniti fx35. After parking the vehicle, the contact was unable to open the front driver's side door. Infiniti of naperville (1550 west ogden avenue, naperville, il 60540, (630) 241-3000) was contacted and stated that the failure may be due to the door lock actuator. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.
1. Having a secure environment is paramount in certain neighborhoods. When locking the doors it's imperative nobody can gain access at will by walking up to the car. If anyone can simply open the door to gain access, carjacking, injury, or even murder is easier. If the doors locked properly this provides a more secure environment for this type of scenario. 2. Nissan knowing there is a security problem with their locking mechanism and not recalling them for safety concern is negligent. It's an open door to a lawsuit if someone were to be murdered due to a door that didn't lock, although the driver pushed the lock button and heard the locking noise. Remember, in this case there's no obvious indication the door isn't locked unless someone walks up and opens it from the outside. The drive "thinks" the door is locked, when in reality it's an "open door" for carjacking or robbery. This failure is an intermitance of operation. Sometimes the doors lock ok, other times they don't. In addition, sometimes the doors unlock ok, other times they don't. 3. In emergencies it's important to be able to unlock doors quickly. Since 99% of the time we all use the button to lock and unlock doors, using the manual locking lever is unfamiliar. In emergencies every second counts. The locking/unlocking solenoid malfunctioning is clearly a high risk in emergency scenarios. Some people who cannot afford the $1600 to have all the solenoids replaced (as quoted by dealers) will forgo getting them fixed, putting their family members at risk with the above mishap examples. This shouldn't be, nissan should recall them. It's only a matter of time till someone gets robbed, hurt or killed from a malfunctioning door lock.
Door locks do not open or close by using the remote controls.
Went to open driver door and door handle broke off. Vehicle was stationary.
The exterior door handles of my fx35 all came off..when trying to open door. Initially occurred with one of the rear doors. Thought maybe I was too rough with it..so didnt make much of it. When second rear door broke off..I knew something wasnt right. I call infiniti..they replied stating that there wasno recall. The driver side handle then broke off 2 years ago..then finally front passenger last month. I cant believe it. When you spend money on an "luxury" vehicle, all four of the door ahndles should not be coming off.
Related recalls
No recalls on record for this model year.
Questions about the Infiniti FX35 door locks
Which Infiniti FX35 years have doors won't lock, open or latch problems?
The model years with the most reports are 2004 (19 complaints), 2005 (17 complaints) and 2003 (9 complaints).
How much does it cost to fix doors won't lock, open or latch on the Infiniti FX35?
Owners who mentioned a price put the repair at about $1,600 (median of 16 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
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