2004 Infiniti FX35: doors won't lock, open or latch

Filed May 5, 2016 · Body · 47,500 miles · CO

Went to open driver door and door handle broke off. Vehicle was stationary.

Filed Jun 16, 2015 · Body · 50,000 miles · FL

The exterior door handles of my fx35 all came off..when trying to open door. Initially occurred with one of the rear doors. Thought maybe I was too rough with it..so didnt make much of it. When second rear door broke off..I knew something wasnt right. I call infiniti..they replied stating that there wasno recall. The driver side handle then broke off 2 years ago..then finally front passenger last month. I cant believe it. When you spend money on an "luxury" vehicle, all four of the door ahndles should not be coming off.

Filed Nov 3, 2014 · NY

Since two years my dashboard started foaming with air bubbles,at the beginning it was small few air bubbles but now it is spreading all over the dashboard. I have never seen this kind of defect. I don't even know whether it is healthy to drive this kind of car. Contacted infinity and bbb with negative response. The response was since it is over 8 years they will not replace it. If it is acknowledged that it is a defect why the company gets away with such an answer. In addition to this defect my four door locks are not working especially in hot climate.complained about it to the dealer they wanted a $2000 charge. I am not complaining about wear and tear , it is about defect. All I was asking them was to stand by their product. I drove toyota camry for 13 years ,never saw this kind of defect.

Filed Feb 15, 2012 · Electrical, Locks · 87,000 miles · AZ

The door locks on my car quit working all of a sudden. This poses a serious problem when traveling with children as they could open their door. It is also a safety issue when all the doors cannot be locked when in a parking lot. This is an unacceptable problem caused by poor quality parts and/or workmanship and should be immediately recalled before someone is killed.

Filed Jun 21, 2011 · Locks · 85,000 miles · CA

The rear latch door lock on my 2004 infiniti fx35 has suddenly become inoperable. I discovered this after I placed shopping items in the rear compartment and drove. I noticed the rear door was not closed after driving about a mile and had to pull over to attempt to close it. When I tried it would not close and the rear door lock compartment appeared to be stuck and keeping the door from closing. Once I manually manipulated the lock on the bottom of the latch door to open it, I closed the door and the door now will not unlock. After research I discovered this was a nissan part called the rear door actuator that stopped working. According to my internet research this is a very common and costly problem for nissan owners and sometimes occurs with multiple passenger doors for some owners. I am grateful I did not have my dog in the rear part of my vehicle as he likely would have jumped out of the open door while in traffic. Also, nissan does not place key entry locks on these doors so now the only way to open it is to crawl into the back of the truck and unlock the emergency trunk lock. I have no other options than to get this repaired for what the dealer quoted at $560. It is concerning that nothing has been done with such a common problem. Please do something as I believe this to be an expensive and substantial safety issue.

Filed Feb 24, 2011 · Locks · 65,000 miles · CA

I own a 2004 infiniti fx35 and suffer from what seems to be a common safety problem among other owners: the lock on one of my doors does not lock or unlock with the remote or the driver's side lock button! I must manually push the lock forward to lock it and back to unlock it. This started happening several years ago but only every once and a while, especially on hot days. Now it is everyday no matter what the weather. Many times I have locked my car with the remote, only to have my husband open the back door to get something and tell me that I didn't lock the car again. Thank goodness it has been my husband, myself, or other family member, and not a thief entering my car! My most important concern is now the safety of my 18 month old daughter. I always lock the doors when I get in the car to ensure that no one can simply walk up and open the car doors. Because of the faulty lock, the back passenger door never locks, thus leaving my daughter (who is in the backseat in her car seat) vulnerable. To date, no one has entered my vehicle unlawfully, thank god! But I feel that this is an extremely serious issue that must be addressed by nissan and infiniti. I also have problems with my side view mirrors and the bubbling of the dash, especially around the vents. However, the problem with my door lock takes priority, and from what I have read online, it seems only a matter of time before it happens to all of my doors! I informed the dealership where I purchased my vehicle and they told me that they would first have to do a diagnostic test to find the problem which would cost me $140. I would think that after all of the complaints about the 2004 door locks, they would know the problem. A safety recall must be put into effect to end this. I urge anyone who has the ability to remedy this obvious safety issue to do so as soon as possible before someone is unnecessarily injured or tragically harmed!

Filed Dec 23, 2010 · Locks · 51,000 miles · CO

Door locks on my 2004 infinity fx35 will not open from the outside. I feel that this is a hugh safety issue and infinity does not want to fix this problem, unless I cough up hundreds of dollars! I have been dealing with this issue for over a year now.

Filed Sep 21, 2010 · Body, Locks · 46,000 miles · GA

3 doors on my 2004 fx35 will not open from inside or outside-this is a safety issue. First week in sept I tried to open back door to retrieve my books, etc and the door would not open. I leaned in from driver side and noticed door was unlocked so I tried to open from the inside-it would not open,. My auto has only 46,000 miles on it. I took to dealer and he said he had never seen this happen before. He kept the car for 3 days and said it took them all day to open the 2 back doors. He said all for on my acculatos(something like that) failed and they replaced them at charge or over $ 2000.00. This is a serious flaw in the auto if the doors can not be opened from the inside or outside. What if I had been in an accident and the doors could not be opened? I firmly believe this is a problem that should be addressed by the mfg and I should not have had to pay over $ 2000.00 for something that I did not cause. Rarely as anyone ever rode in my back seats as usually I am a lone rider or driver in the infiniti.

Filed Aug 25, 2010 · Locks · 40,752 miles · IN

I am a 2004 inifiniti fx35 owner. I had a right front passenger door lock actuator become inoperable, so had it replaced about 3 years ago. And recently, the driver's side door lock actuator failed, replaced it for a cost of over $500. $303 for the part alone and $216 for the labor. I know the same part costs about $35 at an infiniti service in other countries. I searched on the web to see if anyone else has a same problem as me and was surprised to find that there are a number of people, both nissan and infiniti owners, have had door lock actuators all around the car (including the rear hatch) fail on them. I feel that I have been unjustly charged for this part and labor as I have seen the same part get replaced at an overseas infiniti service myself recently for a cost of $50 with $35 of it being the part price. Why is it almost 10 times more expensive here? I am willing to go any distance to see nissan and infiniti fix this problem at their own cost without ripping their consumers off.

Filed Aug 16, 2010 · Locks · 81,000 miles · AZ

Door lock / unlock failure from key fob on all doors and rear hatch.

Filed Jul 7, 2010 · Locks · 52,000 miles · NC

2004 infiniti fx35 automatic door lock actuators failing to unlock or lock the doors. This started happening a few weeks ago with the rear cargo door failing to unlock. Now all of the doors fail to lock and unlock intermittently. This is a safety issue. I have not taken any action yet but if this keeps up I will be forced to spend nearly $2500 to have the actuators replaced.

Filed Jun 27, 2010 · Locks · FL

My 2004 infinity fx35 door locks do not work I have an 8 month old baby that if I wouldn't have walked out from the driver side he would have been stuck in the car the remote doesn't lock them or unlock them neither does the inside switch also the gas lid will not unlock to be able to pump gas this is dangerous and infinity does not want to cover under warranty this is a serious issue and no one is doing anything to fix it.