Infiniti did a recall on passenger side airbag. I had no problem with the airbag when I brought it in, but now it's not working properly. The airbag off light turns on while someone is sitting in the seat and turns off when someone less than one hundred pounds is in the seat. It has been inconsistent and unsafe. I've brought the car back with no result.
2013 Infiniti JX35 airbags complaints
Page 3 of 4: complaints 41 to 70 of 87, newest first, as owners wrote them.
Within the initial 12k miles of owning this jx35, we've experienced a serious problem with the jx35 passenger air bag indicator light. My wife is approx. 130 lbs. And the light comes on numerous times indicating that the airbag will not function during an accident. This is a serious and significant safety issue which nissan has been unable to fix. It's been recalled twice and has been to the dealership over five (5) times for this specific problem. It is currently at the dealership and we've told them to buy back the car. We have filed a formal compliant with nissan customer affairs, complaint # 15766361, and will await their comments. If that fails, we will enact the texas lemon law to have the car returned. Just today, the service director said they were able to replicate the issue when one of their female service technicians rode in the passenger front seat, sitting sideways on 1/2 of the seat. Then, they went on to say the light did in fact come on, came to a red light, waited seven seconds and the light went off. They said if this happens, you should come to a complete stop so that it recalibrates itself. I asked if they thought this was normal. They said, "yes". I then asked, if the light is on, and someone hits the front end of our car and my occupant suffers death or serious injury, do I then get my "seven seconds" back before the crash to reset the seat? Complete and utter nonsense. These dealers know exactly what is going on with this car. They are putting all of us at risk who use the front passenger seat. They had the audacity to accuse my wife of not sitting properly in the seat. How sexist! No other vehicle we've owned or rented has ever demonstrated this issue. This car is a lemon and nissan must be held accountable. The federal safety agency tests the car with airbags, our car doesn't have that works correctly and they refuse to fix it.
Passenger airbag light states off when a person is sitting in seat.. Suv had recall to fix the problem but every so often it still happens.. Very worried airbag wont deploy in accident.. Dealer does not know how to refix this problem.. Please help.
Tl* the contact owns a 2013 infiniti jx35. The contact stated that the passenger's side air bag light remained illuminated although the seat was occupied. The vehicle was taken to the dealer. The technician diagnosed that the weight sensor failed and needed to be replaced. The passenger side air bag sensor was repaired on numerous occasions. However, the failure persisted and the dealer was unable to diagnose the failure. The manufacturer was notified of the failure. The approximate failure mileage was 500. ## VIN passed ## infiniti jx35 2012 ##..updated 09/30/147 *bf updated 3/2/2015
Tl* the contact owns a 2013 infiniti jx35. The contact stated that the passenger side air bag indicator illuminated intermittently. The dealer repaired the vehicle according to the federal safety agency campaign number: 14v138000 (air bags, electrical system); however, the failure recurred. The manufacturer was notified. The approximate failure mileage was 10,000.
The warning light that indicates that the passenger airbag is deactivated illuminates while the passenger seat is occupied by an adult. I returned the vehicle to the dealer and was told that they could not duplicate the problem and nothing was wrong with the car. The light continued to illuminate, so I returned the car to the dealer in august of 2014 and was told after 5 days that they tested the system and cannot find anything wrong with it. I even presented the service manager a video that my wife took on a recent trip of the light clearly illuminated while she sat in the seat. The service manager told me that even though the light illuminates, the airbag is still activated in the computer system. This is ridiculous, how am I supposed to know if the vehicle is safe to carry passengers? I have never been notified by infiniti that there is a recall for this problem. I only found the recall after searching on the internet. I am the original owner of the vehicle. I plan to escalate this situation with infiniti. There is a clear problem with the design of this vehicle that is putting the owner's passengers at risk. Please force infiniti to address this ongoing defect.
Vehicle has had 2 air bag recalls, both recall repairs were completed at dealership. The passenger airbag light continues to intermittently turn on indicating the passenger air bag is off while an adult passenger of 140-180+ lbs is occupying the seat. The car was taken into the dealership to repair, after 4 days they advised me they were able to replicate the problem but they didn't know how to fix it and would contact the engineers to make repair. After 8 days in the shop I filed a complaint with infiniti consumer affairs, they opened a case and contacted me on day 9. The dealership finally called back on day 9 and stated the service manager dan would be taking care of the car and would provide better communication and get the car fixed. No call for 5 more days from the dealership regarding the status. Regional specialist from consumer affairs called back (day 14) and stated dealership is now saying they were unable to replicate the issue and the service tech previously "mis-spoke". I have escalated my complaint at infiniti corporate. The dealership still has not called (day 14) to tell me what is going on with my car. This vehicle is not safe as you cannot be sure if the passenger airbag will deploy upon collision. This vehicle should be removed from the market until these major safety issues are corrected.
Front passenger air bag indicator light goes on with passenger in the seat. Numerous visits and calls to dealer and manufacturer, mfg field engineer and problem still exists after recall. If passenger shifts weight in seat or from an accident avoidance air bag may not be deployed.
My jx 35 was recalled (14v‑138) to fix the occupant classification system. I had the recall "fix" performed on the vehicle. When passengers weighing between 105-125 pounds sit in the frong passenger seat, the light comes on indicating that air bag is turned off. The dealer (fields infiniti of glencoe, il) inspected the vehicle and said that it perormed the recall according to infiniti's/nissan's specifications and there's nothing further the dealership can do unless the vehicle undergoes another recall. There's clearly a design/engineering flaw in the airbag seat sensor system, as this problem doesn't exist with any of other vehicles I've driven (bmw, audi, gmc). This is unacceptable because it puts my wife (and other potential front passenger riders)in jeopardy in the event of a head-on collision. Please have nissan recall this vehicle again to fix the problem once and for all, as others are complaining of the same problem with their post-recalled infiniti jx35 and qx60 and nissan pathfinders.
Tl* the contact owns a 2013 infiniti jx35. The contact stated that the passenger air bag warning light was illuminated. The vehicle was taken to the dealer on numerous occasions for inspection but they were unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 3,000. Updated 05/12/14 ma the consumer stated the update was completed on monday april 21, but did not fix the problem.
Tl* the contact owns a 2013 infiniti jx35. The contact stated that the passenger's side air bag warning lamp illuminated intermittently. The vehicle was taken to the dealer where the technician advised that they needed to update the software. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was unknown and the current mileage was 11,000.
The passenger side airbag "off" light comes on intermittently when there is a front adult passenger in the seat. Both myself (145#) and my 13 year old son (115#) have had it occur on multiple occasions. I have taken it to the dealer twice (7/8/13 and 1/6/14) and was told the dealership could not duplicate the problem. Dealership stated the infiniti corporate office flew in a technician to look at the car. Since light did not come on for them, they refused to replace any parts. Light came back on while my son was seated in a proper position (infiniti was nice enough to provide me with a "how to" sit on the seat article) on 1/14/14 and I videotaped it on my cellphone for proof. I will be mailing a certified letter to infiniti for violation of the lemon law since this equipment failure could result in serious bodily injury or death.
Passenger side air bag light on with an adult seated. The dealer said no codes no problem found. The air bag light will go out after several miles. It has been in 3 or 4 times to the dealer and not repaired or any parts replaced. Unsafe.
The passenger side air bag light remains on even though the seat is occupied. That means that the air bag is not operational even though the seat is occupied. I noticed that there are a lot of complaints about this issue.
Tl* the contact owns a 2013 infiniti jx35. The contact stated that while driving 55 MPH, the passenger's side air bag warning light illuminated with the seat occupied. The vehicle was taken to the dealer for inspection but they stated that they could not diagnose the cause of the failure because the air bag warning light was not illuminated at the time of diagnosis. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 19,000.
We have taken our 2013 infiniti jx35, manufactured in 9/12, to the dealer three times in 7 months to have them inspect the passenger airbag sensor. When passengers (full-sized adults) sit in the seat, occasionally the dashboard light indicates the airbag is not operational. The dealer and infiniti refuse to acknowledge or correct the issue, despite an active recall on this very issue for over 80,000 nissan/infiniti vehicles. Infiniti insists our VIN is not among the recalled vehicles, yet refuses to provide the exact date of manufacture in order for us to independently check the federal safety agency records.
Normal sized adult sitting in the passenger seat, less than 200 lbs, air bag indicator is lit indicating air bag is off and not functioning. Took back for recall, they said nothing needed to be done. Dealer claims air bag is functioning normally. When I called customer care and told them I had no confidence that the airbag would deploy in the case of an accident, her response was "my first line of defense is a seat belt." really? What's the point of having an airbag then?
Tl* the contact owns a 2013 infiniti jx35. The contact stated that the vehicle was taken to the dealer several times because the front passenger's side air failed to recognize when the passenger's seat was occupied. The vehicle was taken to the dealer several times for the failure, however the failure was not corrected and the contact was not aware if the air bag sensor was replaced. The manufacturer advised that the vehicle was not included in the federal safety agency campaign number 13v069000 (air bags). The vehicle was not repaired. The approximate failure mileage was not available and the current mileage was 7,000. Updated 10/22/13
While a normal sized person was in passenger seat, air bag light turned on, thus rendering air bag off and non operational if needed in a crash. Additionally, if a person was seated in the car passenger seat, got out of car, and then returned to seat, the air bag light would turn on and render the air bag non operational when a normal sized person was seated in the passenger seat. Car was returned to infinity dealer. They were able to duplicate these situations. They brought their engineer into evaluate car. He states the car air bag is functioning properly, when it is clearly not. We were told if a person leaves the vehicle as I described above. That we need to turn car off for air bag to work properly in that situation. It does not state this anywhere in the owner manual. They completely ignored that the passenger seat air bag turns off for no apparent reason when a normal sized person is seat in the seat despite me taking pictures of that scenario and showing them video evidence that it does such. I have returned the vehicle to the dealer 4 times. They have replaced the sensor recall (the federal safety agency campaign number: 13v069000) in the passenger seat 3 times without fixing the defect on my car. They are now telling me that the air bag is working properly, but it is clearly not. This is a serious safety issue that nissan/infinity is ignoring. There are many documented case reports on internet of same situation.
The air bag sensor deactivation light in the infiniti jx35 comes on when my wife (who weights 130 pounds) or any female passenger of similar size sits in the front passenger seat. Sometimes the air bag deactivation light stays on for as long as 15 minutes. This has been a consistent issue ever since I purchased the vehicle in july 2012. No matter how my wife sits, this is a problem. However, when I sit in the passenger seat (I weigh 200 pounds), there are no problems. This is a widespread complaint regarding the jx 35 as evidenced by a web search. However, infiniti dangerously attempts to blame it on the way people sit in the seat. I have filed a complaint with infiniti's office of consumer affairs (case #12036945) and taken the vehicle twice to the passenger infiniti in dealership in alexandria without any resolution. There is an obvious design defect with the air bag sensors in the front passenger seat, which creates a dangerous situation as the air bags are, at times, deactivated, for passengers weighing 130 or even more pounds. I greatly appreciate your assistance with this matter.
Adult female approx 115 lbs sitting in front passenger seat when air bag light stayed on, indicating air bag would not deploy in event of a crash. This has continued despite bringing back to dealership, which advises working as intended.
The passenger side airbag does not operate when my wife sits in the seat. According to federal regulations, an airbag must be operational for woman who weigh 110 lbs. My wife weighs approximately 118 pounds and is 5 feet 4 inches. I took the car to the dealer on numerous occassions. They "zero-point" balanced the seat but it still did not detect that my wife was sitting in the seat. We took a ride with the service manager of the dealership who observed the problem and agreed that the car was defective. I have numerous videos also documenting the problem. He also indicated that he contacted the infiniti home service office who stated that they did not have a fix for the problem. Interestingly, we tested several jx35's all had the same problem. We also tested the new infinti sedan which also had the same problem. Lastly, we tested the qx56 and it worked perfectly. The service manager told us that they moved the sensors in the seat for the jx35 and that is causing the problem. I should note that we also tested a mercedes, lexus, cadillac and bmw and all of these vehicles registered that my wife was in the passenger seat and the airbag was operational. The dealer told me to contact infiniti directly because there was nothing they could do. Infiniti customer service basically ignored my claim despite the fact that the dealer called them on my behalf and confirmed the defect. From reviewing other complaints it is clear that infinit has a disgn defect concerning the sensors for their passenger side airbag. However, at this time they are simply ignoring this issue. I hope that this complaint will help save a persons life as infinit does not seem to care abour safety.
Tl* the contact owns a 2013 infiniti jx35. The contact stated that the front passenger's seat was occupied when the air bag warning light illuminated. The vehicle was taken to the dealer where the seat was modified to make it more sensitive to weight. The vehicle was repaired but the failure recurred. The manufacturer was contacted about the failure and informed the contact that the vehicle was not included in the federal safety agency campaign number 13v069000 (air bags). The failure mileage was 3,000.
Moving at freeway speed, with an adult passenger in the passenger seat, airbag light came on indicating airbag was not functioning. I have a video of the event - light on - as it happened. This was less than 48 hours after an infiniti technician said that the passenger airbag was operating "as intended". I have taken the vehicle in for this problem repeatedly and have even shown them the videos taken as it occurred. Unless they intended to sell a new car without functioning airbag, they are covering up a widespread defect or something. They refuse to address the issue, even when shown a video of it happening. They said their diagnostic tools show it is operating as intended but will not provide an explanation as to why the airbag is coming on...even when shown the video.
Tl* the contact owns a 2013 infiniti jx35. The contact stated that the driver of the vehicle was 45 MPH and crashed into a tree. The contact, who was a passenger in the vehicle, sustained a fractured sternum due to the front passenger's side air bag failing to deploy. A police report was filed of the incident. The manufacturer was not made aware of the incident of the air bag failure. The vehicle was destroyed. The approximate failure mileage was 8,400.
The air bag sensor on the passenger side repeatedly shows "air bag off" with passenger in the seat. Despite repeated complaints to pepe infiniti dealership and to infiniti customer service, the only answer I'm getting is that the current recall does not cover my VIN number. It is a serious issue with potentially fatal consequences.
Tl* the contact owns a 2013 infiniti jx35. The contact stated that the passenger side air bag warning light illuminated while the passenger seat was occupied. The vehicle was taken to the dealer but the contact was not aware of the repairs that needed to be performed. The manufacturer was made aware of the failure and stated that the vehicle was not included in the federal safety agency campaign number: 13v069000 (air bags). The approximate failure and current mileage was 12,000. *tr updated 7/1/13 *js updated 7/31/13
Passenger airbag sensor is extremely sensitive to front passenger position. If individual does not sit absolutely perfect, the indicator light comes on indicating the airbag is off. I am becoming very concerned.
Air bag sensor turns off intermittently. It will happen in the middle of a drive. Took car to dealer to have it serviced. They told me the sensor was reset and if it happened again they would replace it. When it happened again about a month later I got a different story. I turned it in to the dealer and later in the same day I heard that nissan had recalled the air bag sensor on 5 models, including the jx35. When I picked it up, the service department gave me the same story, they recalibrated the sensor and to bring it back if there were more problems and it would be replaced.
Have noticed that the passenger air bag off warning light comes on intermittently with an adult passenger seated in the passenger seat. This seems to be a common problem with several of the infiniti jx35 models. This is a serious concern as the air bag in not armed, providing no protection to the front seat passenger. I plan to take the vehicle to the dealership on monday. So far I have not had a recall notice from infiniti on this issue.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2013 Infiniti JX35?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history