The passenger-side airbag does not always activate when there is an adult passenger in that seat. The indicator light comes on about 50-60% of the time (indicating that the airbag will not deploy in the event of a collision) which puts that passenger at a heightened risk for serious injury, or death.
2013 Infiniti JX35 airbags complaints
Page 4 of 4: complaints 71 to 87 of 87, newest first, as owners wrote them.
My jx35 passenger airbag deactivation light turns on randomly. I took my automobile to the dealer at least four times and they couldn't reproduce it. I recorded several videos of this issue where my wife or even myself is in the passenger seat and the deactivation air bag light turns on while the car is in motion. A big safety problem. Also experiencing a problem with the city mpg, I obtaining an average of 10mpg.
The passenger airbag is "off" most of the time that I have a passenger in the car. When I talked to the dealer and infinity consumer affairs, I was told that the car meets industry standards and the airbag should be off when a passenger weighs less than 120 pounds in the seat. In the event of an accident, the passenger would not have a front airbag which severely lessens the safety of the car. The dealership told me there is nothing that they can do. Having owned a mercedes and a volvo in the past, I know that this is not common in all luxury vehicles.
The passenger airbag light turns on when my wife sits in the seat. She weighs 100 pounds and the airbag should not be turned off. This occurs about 85% of the time which is unacceptable. Clearly this is a safety issue. The dealership and infiniti have not offered an explanation or resolution after repeated inquiries.
Tl* the contact owns a 2013 infiniti jx35. The contact stated that after starting the vehicle, the passenger air bag warning light illuminated while the passenger seat was occupied but did not illuminate when the seat was occupied by a lighter passenger. The contact also stated that all the warning lights illuminated. The vehicle was taken to the dealer on three different occasions but the failure recurred. The vehicle was repaired. The manufacturer was notified and offered no assistance other than a formal complaint. The contact was also advised that the seat belts would protect her. The failure and current mileage was 2,000. The consumer stated the dealer replaced the air bag control until, that they claimed would stop the air bag light from illuminating. The consumer stated the problem was only remedied for a short period of time. Also, the ABS light illuminated. The dealer replaced a faulty ABS sensor.
Same serious problem as noted by many other consumers on http://www.arfc.org/complaints/2013/infiniti/jx35/. Passenger airbag light remains lit indicating airbag will not deploy in accident while adult passenger is seated. This issue was noted on the day of delivery (1/18/2013). Car was taken back for a fix. Report from dealership indicated it was probably due to location of the weight of the passenger while seated as they could not duplicate the condition. When we went back to pick up the car, we noticed that the issue has not gone away as the light still stays on (I.e. Passenger side airbag is off) even though a 124lb adult is seated. This is a serious safety issue and should be investigated immediately before any fatalities happen. Most importantly, we had my wife sit in another jx35 on the lot and passenger side airbag light still stayed on. This is clearly a systemic design issue and not isolated to one car. Car is currently at the dealership and they are trying to confirm from infiniti if there is some way to lower the weight threshold so lighter people will be detected and airbag will be activated.
While driving my infiniti jx35 I have noticed that the air bag light, indicating that the air bag is turned off, will come on while my wife is sitting in the passengers seat. She weighs about 150lbs so the air bag should always be on with her sitting in the seat.
Passenger airbag light remains lit indicating airbag will not deploy in accident while adult passenger is seated. This issue has continued after 4 repairs from infiniti in maple shade nj. Car now has 9000 +/-miles. And is back in for same repair. Replaced entire seat assembly, computer modules, sensors, now onto another computer module. All of this while being told:" we can't duplicate it please come in and drive with our technician" "120 pound female may just be on the cusp of not airbag deploying" and the best "air bags are really only a supplemental system for safety, your seatbelt will protect you in the case of an accident". All of this came from service managers at this location. My car is now back in and been there for 9 days.
Front passenger airbag light comes on randomly while driving with adult passenger sitting weighing more than 100 lb in proper position and light stays on for upto 30mins.this is serious safety issue putting safety of passengers at risk. Infiniti failed to address this issue after repeated complaints and diagnosis.
The passenger airbag light comes on and off randomly with the adult passenger sitting on the seat. In another word, the airbag is disabled or enabled. This is a serious safety issue, and the manufacture infiniti consumer affair team cannot provide explanation and a solution to address the issue.
This vehicle has been exhibiting intermittent passenger airbag on/off when a passenger is seated on the passenger seat. The passenger airbag off light comes on 40% of the time when a passenger weighing 120 lbs is seated on the passenger seat. This is a serious safety issue when a collision happens if 50% of the time an airbag will not deploy. Dealership confirms this is normal operation of the vehicle when someone weighing 120 - 130lbs is seated in passenger seat. I have video proof of passenger airbag off light turning on all of the sudden when driving at a highway at 80 MPH.
Tl* the contact owns a 2013 infiniti jx35. The contact stated that while driving 30 MPH, the passenger side air bag warning light illuminated while the passenger's seat was occupied. The contact stated that the warning light was an indication the passenger's side air bag would not deploy in the event of a crash. The contact took the vehicle to the dealer for a diagnostic test and although the dealer could not generate a failure code, the dealer stated that the air bag warning light should not have illuminated when the passenger's seat was occupied. The contact called the manufacturer and was advised that there was nothing wrong with the vehicle. The failure mileage was 4,696. Updated 02/26/13*lj updated 03/1/2013
Tl* the contact owns a 2013 infiniti jx35. The contact stated that the air bag warning light illuminated intermittently while driving at various speeds. The vehicle was taken to the dealer for diagnosis and a zero point reset was performed on the vehicle. After the repair was performed the failure recurred immediately. The vehicle was returned to the dealer. The contact was informed that the vehicle was operating as designed. The manufacturer was notified and stated that within ten days they would let him know whether a full refund would be issued for the vehicle. The vehicle was not repaired. The failure and current mileage was 2,800.
The passenger air bag warning light illuminates (I.e., the warning light indicates that the airbag is off) even though there is an adult passenger sitting in the front passenger seat and that adult passenger is properly seated and wearing a seat belt. This issue has been reported by many infiniti jx owners online at www.inifintijxforum.com the danger is that we do not know if it is the warning light that is faulty (I.e., airbag will actually deploy in an accident) or if the airbag sensor is faulty (I.e., airbag will not deploy in an accident).
I am a 140 lb woman. When I sit in the passenger seat, even properly, the airbag light has intermittently turned on indicating there's no passenger or the passenger is out of position. It often (in the first month) happened at the beginning of a drive, and the recurred at times, perhaps lower speeds. Recently, (9/23) it happened at a higher speed, and well into our drive. It stayed lit for a while, I tried to adjust my position to see if it was a sensor error. Ultimately, it went off, but it remains sketchy, although happens at less frequency than it did on initially purchasing the car.
Right front passenger airbag intermittently fails to turn "on" when an adult passenger is seated fully within the seat. On some occasions the airbag will turn "on" (indicator light is off) when an adult passenger is present and then will switch to "off" (indicator light turns on). Attempts to reposition and redistribute weight to get the system to turn back on have been made but unsuccessful. Then, minutes later the system simply switches back to "on". This is an intermittent problem with the passenger detection system in the seat and can result in the airbag not deploying in a frontal collision.
There is an intermitent problem with the functioning of the passenger airbag. Approximately 50% of the time that there is a passenger sitting in the passenger seat the passenger airbag is turned off. These are adult passengers with weights from 125lbs to 185lbs and heights 5ft 7in to 6ft 6in. Infiniti engineers have been unable to fix the problem. The passenger airbags should be switched on all the time with adult passengers therefore this is a serious safety issue. As all the passenger seat sensors have been checked and are ok this raises serious questions about the integrity of the computer systems controlling the car.
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