2014 Infiniti Q50: steering wheel locks up

Filed Feb 6, 2025 · Driver assistance, Steering · CT

Recall number 16v430000 recall date 06/12/2016 steering wheel locks up when turning and steering wheel turns upside down must turn vehicle off then turn back on for steering wheel to correct its self its very dangerous to drive I called my local dealer they said they never heard of such recall and found nothing on my vehicle please help me I just need my vehicle fixed ive been a service manager for 9 year now all im asking for is help

Filed Jan 28, 2020 · Steering · 89,000 miles · FL

Tl* the contact owns a 2014 infiniti q50. The contact stated that whiled driving, the steering wheel seized and became difficult to turn. As a result, the steering wheel was turned with excessive forced. The power steering assist warning light illuminated indicating steering chassis system control error. The vehicle was taken to warren henry infiniti dealer, (2300 ne 151st st, north miami, fl 33181, (305) 652-9999) and was diagnosed that power steering module might needed to be replaced or a software update. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 89,000.

Filed Sep 10, 2019 · Steering · 40 miles · FL

Steering wheel lock up while driving and the car still running

Filed Jan 24, 2019 · Driver assistance, Engine · DC

During 20 degree f, I drove my car with no issues to a retail store, parked it in a parking lot. After shopping, returned to my car & started it up, put in reverse, started backing up, then several malfunction lights lit up on the car's dash & the steering wheel locked all of a sudden. I could not turn the steering wheel. I could only move the car forward & backward & this is all while the car is powered on. I had to have the car towed to the dealership. In past history, there has been 2 other steering recalls (electric power assist system & adaptive steering parts) on this same make/model,& year. The dealership service team told me on 1/22/19 & the issue with my car was the chassis control module (the brain of the steering wheel) & a lane departure malfunction & the cost of repair is $1600 (not covered) despite I have an extended warranty. The chassis control module as the brain of the steering wheel clearly relates to the previous steering recalls (electric power assist system & adaptive steering parts) along with the lane departure malfunction as diagnosed by infiniti dealer in suitland, maryland. The description of the previous 2 recalls (electric power assist system & adaptive steering parts) say that in freezing climates, the engine compartment reaches freezing, disabling the power steering system, resulting in a loss of steering, increasing risk of crash. As diagnosed by infiniti, definitely the chassis control module & even the lane departure technology parts have not been included in the previous steering recalls & should have been. Please issue steering recalls for the chassis control module and lane departure malfunction parts or just the entire steering system. Infiniti is fixing my car at no charge to me after I told them about the related previous steering recalls. Per the internet, many people have experienced this with this car model. Danger!!

Filed Jan 24, 2019 · Driver assistance, Engine · 70,058 miles · DC

During 20 degree f, I drove my car with no issues to a retail store, parked it in a parking lot. After shopping, returned to my car & started it up, put in reverse, started backing up, then several malfunction lights lit up on the car's dash & the steering wheel locked all of a sudden. I could not turn the steering wheel. I could only move the car forward & backward & this is all while the car is powered on. I had to have the car towed to the dealership. In past history, there has been 2 other steering recalls (electric power assist system & adaptive steering parts) on this same make/model,& year. The dealership service team told me on 1/22/19 & the issue with my car was the chassis control module (the brain of the steering wheel) & a lane departure malfunction & the cost of repair is $1600 (not covered) despite I have an extended warranty. The chassis control module as the brain of the steering wheel clearly relates to the previous steering recalls (electric power assist system & adaptive steering parts) along with the lane departure malfunction as diagnosed by infiniti dealer in suitland, maryland. The description of the previous 2 recalls (electric power assist system & adaptive steering parts) say that in freezing climates, the engine compartment reaches freezing, disabling the power steering system, resulting in a loss of steering, increasing risk of crash. As diagnosed by infiniti, definitely the chassis control module & even the lane departure technology parts have not been included in the previous steering recalls & should have been. Please issue steering recalls for the chassis control module and lane departure malfunction parts or just the entire steering system. Infiniti is fixing my car at no charge to me after I told them about the related previous steering recalls. Per the internet, many people have experienced this with this car model. Danger!!

Filed Feb 19, 2015 · Steering · 5,000 miles · MN

Tl* the contact owns a 2014 infiniti q50. While parked, the steering wheel seized without warning. The failure occurred several times. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 5,000.

Filed Mar 23, 2014 · Steering · 200 miles · TN

My complaint echoes all of those that precede mine. Nissan has to fix this before someone dies. With only 200 miles on my new q50 with das I made a left turn. The car went straight after the turn but the steering wheel locked in the left turn position. Almost immediately a message appeared on the odometer screen that said "warning . Suspension malfunction check owners manual". I could not turn the wheel so I stopped the car and shut it off. When I restarted the vehicle the steering worked and I drove it back to the dealer.I left it there and told the dealer I did not want to drive the car and that I wanted a full refund. The next two weeks were interesting and very sad. The dealer service department told me that they could not find anything wrong. Nissan told me that my car was not a part of the november, 2013 recall; that a recall had been issued in december, 3013, and another on the day I purchased the car. I was not informed of any of these recalls.if I had been informed I would not have purchased the vehicle. The dealer worked hard on my behalf, but they said that they could not refund all of my money without some "participation" from nissan. I called nissan numerous times and I talked to a regional manager who told me that the malfunction had to occur two more times so that it would qualify under the lemon law. To qualify for a refund from nissan my wife and I would have to risk life and limb two more times. Unacceptable. I refused to take possession of the car, and the dealer got me out of the deal. It cost me some money and I am sure the dealer lost a few bucks. Nissan has a very real problem here. Someone is going to die. They should stand up, admit the problem, and fix it.

Filed Jan 26, 2014 · Steering · 350 miles · NY

Steering wheel lock and malfunction at cold weather. Unable to turn the wheel. Able to restart and fix the problem. Happens daily in cold weather. Took to dealer software upgrade. Problem not fixed. Dealer tried a second time and still same issue. Was informed by the service center the problem could not be fixed yet. They are working on a fix.