The backup camera (parking assist camera) image is flipped left/right. The backup video display shows the rear view of the vehicle and super imposes the direction of travel with turn based on the position of the steering wheel. With image flipped left/right reversing the vehicle is counter intuitive and does not match the super imposed directional guidelines. When this malfunction occurred I nearly crashed into a parked car while trying to reverse into a parking spot. There is no indication of the malfunction. Driver must realize the image is flipped and turn in the opposite direction. This is definitely a safety risk.
2014 Infiniti Q50: backup camera failure
6 of the 170 complaints about the 2014 Infiniti Q50 describe backup camera failure.
- owner complaints
- 6
- of this car's complaints
- 4%
- typical mileage
- 27,000
- recalls
- 1
Is there a fix? There is 1 recall and 67 service bulletins for this area of the car. See below
Backup camera failure by model year
- 20183
- 20161
- 20151
- 20146
What owners say
Q50 backup camera malfunction. After 3 years and 8 months (33000 miles) the backup camera display stopped working properly, it often just shows a black or white screen with no view behind the car when put in reverse, even after waiting 60 or more seconds for the apps to load or rebooting the system as suggested by the dealer. My infiniti dealer replaced the display module but it didn't help. The problem happens day or night when putting the car in reverse. The dealer says according to the infiniti tech support staff there is no solution to this problem. Infiniti consumer affairs says according to their tech, "it is a normal characteristic of the vehicle". Its normal for the camera not to work because its happened to a lot of q50 vehicles. They refuse to fix the problem under warranty. This is second infiniti I have owned but it is the last. They don't honor the factory warranty. I have multiple videos of the problem.
While driving down the road the gauge cluster completely reset itself and none of my gauges (including tach and speedo) were operational for a period of approx 5 secs until is reset itself. Issue occurred at 8:45pm jan 3rd, 2017 during rainy conditions. Temperature about 45 degrees. Had just completed a medium sweeping 90 degree right hand turn and was driving straight coming over the crest of a small hill. Car was in sport mode and manual shift mode with 3rd gear selected. Speed was about 40mph on a county road. This is not the first electrical issue with this vehicle, please note ongoing backup camera issues previously reported.
Backup camera sometimes fails to initialize after starting the car. Sometimes it doesn't come on at all (especially at night), and sometimes it comes on so dim at night that it's impossible to see anything (there seems to be a day [dim] and night [bright] brigness/contrast mode and it's like the day mode comes on even though it's night). Backup camera also always takes at least 30 seconds after the car starts up to show the gridlines and "check your surroundings" warning message. Well beyond the 6 secs recommended by the federal safety agency. Infiniti claims that the camera is operating as designed and can take up to 90 seconds to load. I never have gridlines or the proper warning lines when I back out of a space (the system is simply too slow). This is very concerning to me as the camera does not always work at night when I need it the most. Even more concerning is infiniti's complete refusal to investigate and remedy either of the 2 safety issues I am currently writing complaints about (this backup camera issue, and the issue with my brakes wearing out way too early)
Tl* the contact owns a 2014 infiniti q50. While reversing, the reverse camera failed to activate. The vehicle was taken to the dealer where it was diagnosed that there was no failure. The vehicle was not repaired. The manufacturer was notified of the issue. The failure mileage was 7,000.
When rear view camera is used, the warning to "check entire surroundings" is not displayed, and predictive course and distance lines are not displayed. Condition returns to normal in about 85 sec. After the vehicle is started, but by that time the car is out of a garage or parking space. All 2014 infiniti q50 without around view monitor system are affected.
Service bulletins that may apply
- Wiring harness repair information
- Telematics service information
- CAN communication codes – diagnostic tips and guidelines
- CAN communication – network diagnostic flow chart
- Intelligent key not detected / engine will not start
- Telematics service information
- 3G telematics hardware deactivation service information
- DTC B00A0-00 stored
Related recalls
Electrical system: software
- What is wrong
- Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Altima, LEAF, Pathfinder, and Sentra, model year 2013 NV200 (aka Taxi) and Infiniti JX35 and model year 2014 Infiniti Q50 and QX60 vehicles. In the affected vehicles, the occupant classification system (OCS) software may incorrectly classify the passenger seat as empty, when it is occupied by an adult.
- Risk
- If the OCS does not detect an adult occupant in the passenger seat, the passenger airbag would be deactivated. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.
- Remedy
- Nissan will notify owners, and dealers will update the OCS software, free of charge. The recall began on April 14, 2014. Owners may contact Nissan at 1‑800‑647‑7261.
Recall number 14V138000 · Recall details
Questions about the 2014 Infiniti Q50 backup camera
Is backup camera failure a common problem on the 2014 Infiniti Q50?
6 of 170 owner complaints about the 2014 Infiniti Q50 (4%) mention backup camera failure. The model year with the most reports is 2014.
Is there a recall or service bulletin for this on the 2014 Infiniti Q50?
There is 1 recall and 67 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2014 Infiniti Q50
Power steering loss 15Steering lock-up 8Pulling 5Tire blowout 5
VIN decoder
See the problems and recalls for an exact car
Buying a used 2014 Infiniti Q50?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history