Infiniti Q50 backup camera problems

Filed May 5, 2026 · Driver assistance, Electrical · NY

I am submitting this complaint regarding a safety defect in my 2018 Infiniti Q50, which was manufactured prior to May 1, 2018. Despite matching the make, model, and production timeframe associated with an existing Infiniti recall for backup camera failures, my specific vehicle is not included in the recall population. The backup camera in my vehicle intermittently fails to display an image or presents a blank or distorted screen when the vehicle is placed in reverse. This defect significantly impairs rear visibility and increases the risk of a collision, particularly in situations involving pedestrians, children, or obstacles that may not be visible through mirrors alone. The backup camera is a critical safety feature, and its failure directly compromises safe vehicle operation. The exclusion of my vehicle from the recall is concerning, given that it shares the same model year, platform, and manufacturing period as those already identified as defective. This suggests that the defect may be more widespread than currently acknowledged. A malfunctioning backup camera is not a minor inconvenience as it creates a clear and preventable safety hazard. I urge the federal safety agency to review this issue and consider expanding the scope of the existing recall to include all affected 2018 Infiniti Q50 vehicles, including those manufactured before May 1, 2018, that are currently excluded. Additionally, I encourage further investigation into the consistency and reliability of the backup camera systems in this model line. This complaint is submitted not only to address my individual vehicle but also to contribute to a broader understanding of a potential safety defect that may affect other drivers. I believe that multiple reports of similar issues will help prompt appropriate action to ensure public safety. Thank you for your attention to this matter.

Filed Jul 14, 2023 · Driver assistance · 130,000 miles · AL

The contact owns a 2018 Infiniti Q50. The contact stated that the back-up camera was flickering while in use. The contact stated that over time, the back-up camera screen had gone blank and failed to operate as needed. Upon investigation, the contact discovered the federal safety agency Campaign Number: 19V654000 (Back Over Prevention) which she linked to the failure. The dealer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.

Filed Aug 6, 2022 · Steering · CA

The backup camera (parking assist camera) image is flipped left/right. The backup video display shows the rear view of the vehicle and super imposes the direction of travel with turn based on the position of the steering wheel. With image flipped left/right reversing the vehicle is counter intuitive and does not match the super imposed directional guidelines. When this malfunction occurred I nearly crashed into a parked car while trying to reverse into a parking spot. There is no indication of the malfunction. Driver must realize the image is flipped and turn in the opposite direction. This is definitely a safety risk.

Filed Dec 17, 2021 · Driver assistance · 52,000 miles · MN

The contact owns a 2016 Infiniti Q50. The contact stated that while driving at various speeds, the center display control unit would glitch inadvertently and constantly restart, which led to the rearview camera and GPS failure. The vehicle was taken to the dealer who diagnosed that the display control unit failed and needed to be replaced. The contact stated that the center display control unit had completely failed. The contact referenced the federal safety agency Campaign Number: 21V599000 (Back Over Prevention). The manufacturer was notified of the failure and advised the contact that they could not assist as the vehicle was out of warranty. The vehicle was not repaired. The approximate failure mileage was 52,000.

Filed Aug 29, 2018 · Lights · 18,000 miles · NY

Since I received the car back in 2015, the rear back up camera has a tendency to remain on the screen even when the vehicle is placed from reverse to drive. I have taken the car into the dealership service center on coney island avenue in brooklyn ny numerous times and showed them how the rear camera was stuck on the video monitor. They suggested I shut the car off and started it again, which alleviated the issue temporarily until it happened numerous times again. This poses a very serious hazard especially if you cannot stop and restart the car.

Filed Jun 25, 2018 · FL

Faulty "display control units" cause bluetooth system to behave erratically, play / pause music or sounds, override user controls, and cause severe distractions while driving by having to manually turn off bluetooth from phone. Faulty dcu will override user controls in other aspects as well. Dcu will cause reverse camera to display no image / skewed image / interference. Camera has stayed on the screen while moving forward in drive. Has been an issue in these cars since 2014, some worse than others. This happens at all speeds, reverse camera is mainly at lower speeds but the issues with the bluetooth can happen at all speeds. It's most inconvenient for me when commuting on the highway because once I disconnect the phone from the vehicle the vehicle will not re-pair with the phone meaning I cannot use bluetooth the rest of the drive (unless I stop).

Filed Jan 26, 2018 · Electrical · 31,900 miles · FL

Q50 backup camera malfunction. After 3 years and 8 months (33000 miles) the backup camera display stopped working properly, it often just shows a black or white screen with no view behind the car when put in reverse, even after waiting 60 or more seconds for the apps to load or rebooting the system as suggested by the dealer. My infiniti dealer replaced the display module but it didn't help. The problem happens day or night when putting the car in reverse. The dealer says according to the infiniti tech support staff there is no solution to this problem. Infiniti consumer affairs says according to their tech, "it is a normal characteristic of the vehicle". Its normal for the camera not to work because its happened to a lot of q50 vehicles. They refuse to fix the problem under warranty. This is second infiniti I have owned but it is the last. They don't honor the factory warranty. I have multiple videos of the problem.

Filed Jan 4, 2017 · Electrical · 28,000 miles · KY

While driving down the road the gauge cluster completely reset itself and none of my gauges (including tach and speedo) were operational for a period of approx 5 secs until is reset itself. Issue occurred at 8:45pm jan 3rd, 2017 during rainy conditions. Temperature about 45 degrees. Had just completed a medium sweeping 90 degree right hand turn and was driving straight coming over the crest of a small hill. Car was in sport mode and manual shift mode with 3rd gear selected. Speed was about 40mph on a county road. This is not the first electrical issue with this vehicle, please note ongoing backup camera issues previously reported.

Filed Nov 15, 2016 · Electrical · 27,000 miles · KY

Backup camera sometimes fails to initialize after starting the car. Sometimes it doesn't come on at all (especially at night), and sometimes it comes on so dim at night that it's impossible to see anything (there seems to be a day [dim] and night [bright] brigness/contrast mode and it's like the day mode comes on even though it's night). Backup camera also always takes at least 30 seconds after the car starts up to show the gridlines and "check your surroundings" warning message. Well beyond the 6 secs recommended by the federal safety agency. Infiniti claims that the camera is operating as designed and can take up to 90 seconds to load. I never have gridlines or the proper warning lines when I back out of a space (the system is simply too slow). This is very concerning to me as the camera does not always work at night when I need it the most. Even more concerning is infiniti's complete refusal to investigate and remedy either of the 2 safety issues I am currently writing complaints about (this backup camera issue, and the issue with my brakes wearing out way too early)

Filed Oct 5, 2015 · Driver assistance · 7,000 miles · FL

Tl* the contact owns a 2014 infiniti q50. While reversing, the reverse camera failed to activate. The vehicle was taken to the dealer where it was diagnosed that there was no failure. The vehicle was not repaired. The manufacturer was notified of the issue. The failure mileage was 7,000.