2014 Infiniti Qx60 Hybrid: jerking or lurching

Filed Sep 14, 2022 · Engine, Transmission · 89,000 miles · TX

The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated while driving from a complete stop, the accelerator pedal was depressed and the vehicle started shuddering, jerking, and hesitated to respond. An unknown warning light was illuminated. The contact was able to continue driving however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the spark plugs and ignition coils needed to be replaced. The vehicle was not repaired and the failure persisted. The contact stated that on another occasion while driving and coming to a complete stop, the vehicle stalled. The vehicle was pushed to an independent mechanic who completed an unknown repair; however, the failure reoccurred. The vehicle was then taken to an independent mechanic where the sparks plugs and ignition coils were replaced. The failure reoccurred two weeks later. The contact later received notification of the federal safety agency Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) and the vehicle was towed to the dealer where the recall repair was completed. Additionally, the dealer diagnosed that the CVT transmission needed to be replaced. The vehicle was not repaired. The vehicle was then towed back to the residence. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.

Filed Feb 22, 2022 · Engine · GA

The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while at a complete stop, the vehicle would jerk upon acceleration without warning. The contact had taken the vehicle to the dealer and was informed that the jerking was a normal vehicle since the vehicle was a hybrid. As the failure persisted, the contact went to the manufacturer's website and discovered that her vehicle had been placed under the federal safety agency Campaign Number: 21V774000(ENGINE AND ENGINE COOLING, HYBRID PROPULSION SYSTEM); however, the parts for the repair were not available. The manufacturer was also notified of the recall and offered no assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was unknown. Vin tool confirms parts not available.

Filed Apr 8, 2019 · Engine · 80,000 miles · TN

Tl* the contact owns a 2014 infiniti qx60 hybrid. While driving various speeds, the vehicle shook and jerked violently. Additionally, an abnormal knocking noise was heard and the check engine indicator illuminated. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 80,000.

Filed May 8, 2018 · Transmission · 39,950 miles · CA

Automatic transmission zerks and lurches, and sometimes fails to engage when starting from full stop. The same issue occurs when trying to reverse. The issue is especially a problem when starting from a full stop on a hill. The beverly hills infiniti repair garage said they could not duplicate the issue, yet it is a well-known issue as described by several owners via internet postings.

Filed Feb 14, 2017 · Electrical, Transmission · 81,000 miles · CA

Tl* the contact owns a 2014 infiniti qx60 hybrid. While driving approximately 30 MPH uphill, the vehicle jerked and lost power without warning. The failure occurred several times. The dealer diagnosed that the CVT needed to be reprogrammed or replaced. The vehicle was not repaired. The contact received an extended warranty from the manufacturer addressing the CVT issue, but the manufacturer would not honor the repairs. The manufacturer was made aware of the failure. The failure mileage was 81,000.