2014 Infiniti Qx60 Hybrid: complete transmission failure

Filed Mar 17, 2022 · Engine, Fuel system · 120,000 miles · AL

The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while at a complete stop, the vehicle would hesitate without warning upon depression of the accelerator pedal. Upon investigation, the contact discovered that the vehicle was included in the federal safety agency Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to do the recall repair was not available. The contact had taken the vehicle to a dealer where it was left in their possession; the contact was given a loaner vehicle until the recall could be serviced. Months later, the contact received a call from the dealer that parts were now available and that her vehicle was repaired. Upon return of the vehicle, the contact stated that the original failure persisted and the vehicle was returned to the dealer. Once at the dealer, the vehicle was diagnosed with transmission failure and the contact was given an estimate for the repair. The manufacturer had been notified of the failure and verified that the recall was serviced and no additional assistance was offered. The vehicle was not repaired. The failure mileage was approximately 120,000. Parts distribution disconnect.

Filed Apr 24, 2019 · Transmission · NY

My car is a 2014 qx60 hybrid. Infinity was sued and settled on without car replacement. My car has the same shuddering problem that was the basis for the lawsuit. Cvt transmission was replaced twice under my 70k warranty. My CVT transmission has begun to suffer the same "juddering" problem which as affected so many of the qx60 models, both hybrid and gas. I took it after warranty many times to dealer and they can't solve the problem. Now I have to pay for every single minimum step even car wash. I have so much paperwork of this and many others issues with this car that would take for ever to upload.

Filed Apr 12, 2019 · Transmission · 64,724 miles · NY

Purchased the vehicle used in august 2018, with about 50k miles. Brought the car into infiniti of williamsville, ny complaining of a problem noticed with the transmission and hybrid system. The service dept. Cleared a code from some computer and told me to keep an eye on it. I brought the car in again, complained that the transmission was revving up and down a couple of 1000 RPM? This time the service dept. Performed a software update, and again told me to report any problems. Finally at 64724 miles the transmission failed all together. The vehicle wouldn't accelerate, as the transmission was slipping in and out of gear. The hybrid system tried to keep car going, but it threw out an over-heating message. Was able to get the car off the road and into a parking lot away from other traffic. The next day I had the vehicle towed to the dealership. Where after 10 days of service, the dealership agreed to replace the transmission under the 70k miles power train warranty. A total of 24 days to replace a problem that no doubt they knew about from the onset was a major disappointment. I was told that the new transmission had 12 months, or 12k miles warranty, but haven't received that in writing from the dealer ship.

Filed Dec 1, 2018 · Transmission · FL

The transmission needs to be replaced on my 4 year old vehicle cost from infinity to repair $6500 . I opened a case with infinity consumer affairs and they denied it. I found a warranty that was extended to 94,000 due to this same issue. I was 400 miles over and they denied me. The car's engine revs very high and is very loud, not normal.

Filed Jul 31, 2014 · Driver assistance, Transmission · 8,800 miles · FL

My car just shutoff engine middle of highway..I took it to dealer they couldn't find out what's problems,they hold my car 2weeks finally they found it. It was hybrid alternator.. And july 18/2014 my car start flutter when back to dealer they still hold my car for replace the transmission. I feel this car need a recall for safety..