2017 Infiniti QX60: sunroof shattered

Filed Apr 8, 2026 · Visibility · 116,000 miles · LA

The contact owns a 2017 Infinity QX60. The contact stated that while driving 55-60 MPH, the moonroof suddenly exploded, causing shattered glass to fall inside the vehicle. The contact sustained minor scratches. The contact was able to exit the highway and pulled into a convenience store parking lot. Upon inspecting the vehicle, the contact determined that the failure had occurred without external impact. The local dealer and the insurance company were notified of the failure and advised the contact to report the failure to the federal safety agency Hotline. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 116,000.

Filed Mar 19, 2025 · TX

I am writing to bring to your attention a serious safety issue I experienced with my Infiniti QX60, which I believe warrants immediate investigation and action. On 3/15/25, during a family trip for spring break, I was driving my 2017 Infiniti QX60 at approximately 75 mph on the highway when the sunroof suddenly exploded without warning. The sound was akin to gunfire, and the shock of the incident left my family and me deeply shaken. The explosion occurred without any prior impact or debris hitting the vehicle, and there were no adverse weather conditions that could have contributed to the incident. Fortunately, no one was injured, but the situation could have been far worse had the glass shattered inward or caused a loss of vehicle control. This incident caused significant inconvenience and financial burden. I was 350 miles from home and had to divert to the nearest town to assess the damage and determine how to proceed. Since the incident occurred on a Saturday, no repairs could be made until the following Monday, leaving my family stranded and forcing us to incur additional expenses for lodging, meals, and alternate transportation to reach our destination, which was still 150 miles away. Upon researching this issue, I discovered numerous reports from other Infiniti QX60 owners who have experienced similar spontaneous sunroof explosions. Despite the apparent frequency of these incidents, there has been no indication of a recall or any corrective action from the manufacturer. This is deeply concerning, as it poses a significant safety risk to drivers, passengers, and others on the road. I urge the NHTS to investigate this matter thoroughly and consider mandating a recall or other corrective measures to address this defect in Infiniti QX60 vehicles. Additionally, I hope that steps can be taken to ensure that current and future owners are protected from this potentially dangerous issue. Please let me know if there is any additional information needed.

Filed Dec 18, 2022 · TX

Driving on highway, sunroof was closed properly and it suddenly exploded causing glass shards to fly everywhere.

Filed May 5, 2021 · 49,500 miles · IL

Driving down the highway when my sunroof glass exploded. Temperature in the 50's and unlikely that anything hit it to cause this. People online reporting the same thing. Sounds like a gunshot and could lead to an accident.

Filed Oct 29, 2017 · 10,120 miles · OK

9-20-2017 approximately 4pm, 90 deg sunny day, driving 2017 infiniti qx60 on interstate when sunroof exploded. No overpass or truck in area where failure occurred. This was my first occurrence of this failure. Loud noise at time of failure. Photos taken later. Vehicle taken to infiniti dealer for repair the following day. Sunroof replaced. I have $1000 deductible insurance so I elected to pay the $1319.22 bill from my personal account since warranty replacement was not offered. I later appealed the expense as a warranty failure after seeing a tv news program about exploding sunroofs. I began my appeal with the dealer 10-13-2017 and was eventually denied by an infiniti case mngr on 10-25-2017. Case mngr said "the failure is not a known concern at infiniti". My research on the internet showed that there are a large number of people who have experienced this type of failure and the car manufacturer are not taking care of these problems as they should. Consumer reports has put out two articles in the last eleven months about this problem. I bought my car new 1-30-2017 and the sunroof failed 9-20-2017 while in normal operation. The failure occurred less than eight months after the vehicle was put in service. The manufacturers who fail to honor these failures should be punished and made to provide restitution to owners who have been affected.

Filed Oct 26, 2017 · Body · 2,500 miles · PA

While driving on a clear stretch of interstate (not near an underpass or trucks or other cars) the sunroof exploded. It made a sound like a gun, glass came into the car because I did not have the shade closed. There was no indication anything hit the sunroof. A police report was filed and infiniti covered the repair under the warranty. Upon investigation this issue appears to be systemic in newer vehicles. It was very frightening to my 11 year old daughter and myself. We were not injured and the local infiniti dealer stated that have never heard of this. It was a sunny clear day.