2018 Jaguar E-Pace technical service bulletins
420 technical service bulletins and manufacturer communications cover the 2018 Jaguar E-Pace.
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
- MIL Illuminated.
- Customer may report Body and Comfort (HMI) CAN related functions such as window switches or air...
- Front Stabilizer Bar Link
- MIL on Instrument cluster.
- Leaking windshield that caused the water ingress on the electrical component.
- Cosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts.
- Front Stabilizer Bar
- These Customer Satisfaction Programs (CSP’s) are being made available as a benefit under the Class Action...
- This extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC),...
- There have been several FRED submissions for a customer allegation of a rear brake warning being...
- There have been several FRED submissions for a customer allegation of a brake noise concern.
- There have been several FRED submissions for a customer allegation of brake judder/vibration.
- These Customer Satisfaction Programs (CSP’s) are being made available as a benefit under the Class Action...
- NGI Infotainment Class Action Settlement
- Infotainment Master Controller (IMC) Extended Warranty
- InControl Touch Pro Wired Update
- Front / Rear Door Latch
- MIL lamp on the instrument cluster
- Fuel Pump Driver Module Inoperative
- Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their...
- A customer may report that the windshield wipers stop up on the windshield when turned off.
- Front/Rear Door Latch – Silicon Contamination Causing Doors To Not Operate As Expected
- Low coolant light on or smell of coolant from engine area.
- A creaking type noise from the roof area is heard while driving.
- Creaking Noise From Glass Roof Panel
- Certain 2017 to 2019MY Jaguar vehicles equipped with Ingenium I4 2.0L Diesel engines, when connected to a...
- Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found...
- Startup battery keeps draining / Vehicle will not start
- Customer reports lack of power and/or check engine light on.
- Weather and Park & Pay Apps disappear after PIVI update
- Battery low warning displayed on instrument cluster and/or no-start
- The sunglass holder won’t open or does not operate correctly
- Battery low warning displayed on instrument cluster and/or no-start.
- Misfire or rough running
- Customers may report a change of Jaguar drive control to 'Comfort' mode, without driver input.
- A customer may report that the front or rear door latch does not operate as expected.
- JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control...
- Customer reports of 12V battery issues
- Amber Malfunction Indicator Lamp (MIL) Displayed – Engine May Not Start With Multiple DTCs Present
- Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav,...
- Customer reports, Engine Light is on and poor cabin heating.
- Customer reports, Engine Light is on and engine running rough.
- Engine misfire
- Check engine (AMBER) and poor cabin heating
- Malfunction Indicator Lamp
- Mhev DC/DC
- Mhev DC DC converter squeaking noise from inside the cabin
- Near field sensing feature degradation
- No communication with impa via topix cloud
- Unable to complete pdi due to telematics incontrol activation failing
- Vehicle will have a lack of power, drivability issues, and possible check engine light on.
- Pivi loss of GPS location and clock time
- Mhev DC/DC converter noisy, low battery warning illuminated.
- Coolant level low warning message
- Driveline Noise or Vibration
- Emission recalls
- Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions),...
- Front Suspension Knocking Noise
- Engine misfire or rough running
- A Powertrain Control Module (PCM) software diagnostic monitoring routine contains a software error.
- Emission recalls - fueling adaptions
- Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not...
- Thermostat coolant leak
- Thermostat coolant leak
- USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
- HVAC taking longer than expected to warm the cabin in cold environments.
- Emissions Recall
- Seat Mounted Seat Switches Not Working
- Navigation voice guidance no longer operational after latest NGI update
- AJ20-P4 engine- Coolant leak from Thermostat
- Voice guidance concerns when using Apple CarPlay.
- The engine Malfunction Indicator Lamp (MIL) may be illuminated.
- Coolant leak from Thermostat
- Seat mounted seat switches – Seats not moving
- Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
- 4X4I screen
- 21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation...
- Timing chain replacement VVT Service Part Incorrectly Boxed
- Seat Recliner Motor Inoperative
- Seat Power Fore/Aft Motor Inoperative
- Seat Power Height Adjustment Motor Inoperative
- Xcl distortion or rattle noise present while using the audio system
- Panoramic roof sun blind inoperable.
- Customer states harsh shift, transmission warning lamp.
- – Customer states check engine light is illuminated.
- Key remote functions and/or passive entry stopped working.
- Connectivity functions are no longer working.
- Customers may report a change of Jaguar Drive Control (JDC) to "COMFORT" mode without driver input.
- Powertrain Control Module (PCM) displays some Diagnostic Trouble Codes (DTC`s)
- Infotainment Updates
- Navigation voice guidance is not working with Apple CarPlay
- Update Apple Carplay Navigation Voice Guidance Not Heard
- Driveability flat spots;
- IMC Update 21A will not install
- There is a noise from the vehicle while driving.
- A customer may report a creaking type noise coming from the roof glass area while driving at low speeds...
- Attachment.
- 'Smart key not found' Message Displayed On Instrument Panel Cluster (IPC) and Intermittent Smart Key Operation
- Imc 20C1
- TCU v19.2
- Pivi IP27.2 (OS 2.0.6)
- Creak Noise From Glass Roof Panel
- Pivi IP27.1 (OS 2.0.6)
- Check Engine MIL
- Rescinded
- To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the...
- Variable Camshaft Timing (VCT) Solenoids
- A potential issue has been identified on Jaguar certain vehicles with the INGENIUM I4 2.0L petrol engine...
- The engine is running rough
- To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the...
- The engine fan runs excessively.
- Driveability flat spots, MIL illuminated, noise while driving, small reduction in performance
- Affected Vehicle Range which may exhibit one or more of the following: Driveability flat spots;...
- Coolant level is over the maximum fill line at PDI.
- The Check Engine Lamp is illuminated.
- Service replacement engines may require a balance shaft update prior to fitment.
- Customers may report a change of Jaguar Drive Control (JDC) to “Comfort” mode without driver input.
- The engine fan will run sometimes after the engine is shut off.
- There is a squeak from the engine at startup or shut down.
- The Check Engine MIL is on. There is a lack of power from the engine.
- 20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue...
- Outer Door Seal Adrift
- A customer may report a wind noise or that the door seal is coming loose.
- Door Seal Loose / Adrift
- Retailers may report the coolant level is over the maximum fill line at PDI.
- The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC) with reduced...
- After a successful Body Control Module (BCM) update, the module is left with incorrect software and the...
- JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM &...
- • There is a loud noise from the front of the vehicle
- To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving...
- Popping sound or crackling noise from the audio system while in use.
- When attempting to complete the “Replace ECU” application for the Occupant Classification System Module...
- InControl Remote App does not update vehicle location or show correct vehicle status
- The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC) with a small...
- The Check Engine MIL is on.
- XM radio is inop.
- Customer may report lack of power/reduced performance and induction noise under certain driving conditions
- Pop Noise From Audio Output
- A customer may experience one of the following warning messages on the Instrument Panel (IP); Diesel...
- The MIL is illuminate on the IPC with reduced engine performance.
- An increased number of Roadside Assist reports received related to coolant level low warning after...
- The variable coolant pump shroud is sticking causing electronic cooling fan to run at 100% duty cycle...
- Customer complaint in regards to Infotainment system.
- Customer states there is no audio output from the speakers on all sources.
- Customer states the vehicle will not start.
- The Ambient Air Temperature (AAT) displayed on the Instrument Panel Cluster (IPC) is displayed in Celsius...
- Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0...
- Customer states the vehicle will not start
- Customer states there is no audio output from the speakers on all sources
- Service Actions H251 and N377 are Owner Notified Programs (ONP) to update InControl® Touch Pro? software...
- Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to...
- The Check Engine Light is on.
- The tailgate does not open fully.
- A creak noise can be heard from the door check arm area when opening and closing the front and/or rear doors
- A customer may report that the tailgate does not open fully on manually operated tailgate model variants only.
- The transmission fault message is displayed in the instrument cluster
- Customers may report that no audio can be heard in the vehicle
- The engine fan is making a lot of noise
- Automatic Emergency Braking not available
- TCU_3 Programming failures
- Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 softw
- The tire valve stem is broken or cracked.
- A customer may express a concern that the auto stop/start system does not function as expected.
- After a successful update of the Heating Ventilation and Air-Conditioning (HVAC) module, the engine...
- Jaguar have received a small number of reports where the electrically deployable tow bar is not deploying,...
- The Check Engine Lamp is on.
- Automatic Emergency Braking not available
- Intermittent Bluetooth connection on Android equipped device with software 9.0
- Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
- InControl Touch Pro
- A 'clunk' noise may be evident from the front of the vehicle when the engine is switched OFF.
- The check engine lamp is illuminated
- Automatic Emergency Braking not available
- TCU_3 programming failures
- Not able to hear incoming calls with iPhone at 12.2 software.
- Telematics Control Module (TCU) fails activation during the Pre Delivery Inspection (PDI) or the eCall...
- After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth®,...
- Automatic Emergency Braking Not Available in Instrument Pack
- The Check Engine Lamp is illuminated and, or, DTC P2170-11 is stored in the PCM.
- Instrument panel
- Poor quality from Voice Control
- The transmission may exhibit a harsh 4th-to-5th gear shift at speeds between 30-50 km/h and, in certain...
- Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions...
- Malfunction Indicator Lamp (MIL) illuminated
- Customer may report an unusual engine noise/loss or performance and illumination of the MIL lamp on the...
- After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth®...
- InControl features not functioning in the vehicle due to mobile data connectivity concerns
- On vehicles with 325mm front brake discs only, a noise from the front brakes during light brake pedal...
- Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery
- Customer complains DPF warning light is on. Diagnostics tool flag DTC P242B-64: Exhaust Gas Temperature...
- InControl Touch Pro Inoperative
- Customer may report a brake noise from the front brakes
- Customers may report the removable recovery panel is loose incorrectly aligned.
- The engine MIL (Malfunction Indicator Lamp) may be illuminated with DTC (Diagnostic Trouble Code) P0191-85...
- U1000-00 present in BCM. One or more BCM outputs not functioning
- Increasing numbers of Infotainment Master Controller (IMC) and Infotainment Slave Controller (ISC) have...
- After the Gateway Module (GWM) is updated with the latest software (J9C3-14F642-AF), the Instrument...
- The Check Engine Lamp is illuminated
- Customers may report that the vehicle alarm goes off intermittently without any noticeable trigger.
- A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range...
- An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle...
- While carrying out the Pre Delivery Inspection (PDI) using Pathfinder it may be found that the passive...
- In response to customer feedback on the performance of the InControl® Touch Pro? system, Jaguar Land Rover...
- The rear proximity camera retaining bracket may be loose or adrift, causing the image to be blank on the...
- Incorrect function of the Incontrol Remote Apps feature including Remote Climate feature not functioning...
- Jaguar Land Rover North America would like to provide more information about the latest InControl® Touch...
- Incorrect function of the InControl® Remote Apps feature (Remote Climate feature not functioning, Remote...
- Certain Jaguar vehicles within the listed Affected Vehicle Range require an update to the infotainment...
- Certain Jaguar vehicles within the listed Affected Vehicle Range require an update to the infotainment...
- A rattle noise may be evident from the engine compartment and/or the engine MIL (Malfunction Indicator...
- Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions...
- Customers may complain of engine oil leaks as the timing chain cover plug has become loose or come adrift...
- When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not...
- A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster...
- Jaguar Land Rover released Pathfinder 195 on 11th October and Symptom Driven Diagnostics (SDD) 154.05 on...
- The customer reports reduced performance with P0191-85 observed in the PCM. This may or may not also...
- Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
- Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
- ?SOS Limited Availability? warning is displayed on the IC (Instrument Cluster along with Diagnostic...
- The reissue replaces all previous version
- Issue: Wheel stud failures (fractures).
- A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status...
- Issue: The customer reports reduced performance with P0191-85 observed in the PCM. This may or may not...
- Issue: ?SOS Limited Availability? warning is displayed on the IC (Instrument Cluster along with Diagnostic...
- Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat...
- A customer may complain of a Check Engine Lamp illumination or poor engine performance.
- InControl Touch Pro phase 4 customer letter
- SIM card activation issues
- 18C
- A customer may report "Hood Open" message displays on IP with hood closed.
- The rear proximity camera retaining bracket may be loose or adrift, causing the image to be blank on the...
- Issue: JLR have received a number of reports reference timing chain cover plugs
- On vehicles with body color emergency key barrel covers, the cover in the driver's door exterior handle...
- Issue
- An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may have...
- Issue: The customer reports reduced performance with P0191-85 observed in the PCM. This may or may not...
- An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which may...
- Unsealed splices on rear axle and passener compartment harness.
- Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
- A customer may complain of a check engine lamp in the instrument cluster and/or poor engine performance
- Issue: The customer reports reduced performance with P0191-85 observed in the PCM. This may or may not...
- Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
- A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle...
- A rattle noise may be evident from the engine compartment and/or the engine Malfunction Indicator Lamp...
- Issue: In some cases, vehicles that have been updated to InControl Touch Pro with version 18b, the...
- Telematics Control Module failing to activate at PDI.
- Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
- Issue: While carrying out the Pre Delivery Inspection (PDI) using Pathfinder it may be found that the...
- Issue: In some cases, vehicle functionality concerns have been identified which either prevent the...
- An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may have...
- Instrument panel
- Issue: In some cases, vehicle functionality concerns have been identified which either prevent the...
- Issue: The customer is unable to start their vehicle or a warning message displayed on the Instrument...
- Issue: When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not...
- A fluid leak from the transmission, poor shift quality, and/or transmission noise may be evident.
- An issue has been identified on certain vehicles within the listed Affected Vehicle Range where if the...
- An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle...
- A Customer may report the air conditioner is blowing warm air post H100 HVAC software update.
- Issue: Tunescan does not operate, scrolling window animation is constantly running.
- A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle...
- An issue has been identified on certain vehicles within the listed Affected Vehicle Range where ground...
- Customers report the ECO Stop/Start is not working
- Issue: The technician may notice that the All Terrain Control Module (ATCM) shows offline within the ECU...
- In the event that an SRS firing circuit is found to be damaged, please refer to SCN JLRP00128 and TOPIx...
- Issue: Vehicle fails PDI routine due to telematics will not activate- e-Call button fails to illuminate.
- Action: When completing Primary battery diagnosis for Eco Stop concerns, it is recommended to use the...
- Customers are confusing the rear camera for the tailgate release switch and, where excess force used, the...
- Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment...
- Issue: PDI may not be completed due to activity key programming issue.
- The 'Hood open' warning message may be displayed on the Instrument Cluster (IC) and/or the security system...
- An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the air...
- Issue: Injector Refit Kit (Service Part number: T2H33724) is shipped with BOSCH installation instruction sheet
- Issue: After completing the H100
- An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the hood...
- An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle...
- Jaguar Land Rover Shop Foreman Conference Call
- TCU activation at PDI
- A Customer may report a knocking type noise from the rear of the vehicle.
- A Customer may report the air blowing through the HVAC vents on one side is noticeably cooler than the...
- During PDI some vehicles come with two small tools in a baggie in the center console or glove box that we...
- An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle...
- An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the rear...
- An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle...
- Customers may report slow demisting of interior windows during freezing temperatures.
- Issue: Customer may report MIL (malfunction indicator light) and / or a restricted performance warning on...
- Issue: Jaguar headlining cleaning products
- Issue
- Temporary Suspension of 17C Next Generation Infotainment (NGI) Download
- Presentation from Dealer Shop Foreman Conference Call
- Issue: Fuel misting may be seen from the fuel tank filler neck, with the fuel filler cap removed and when...
- Issue: Jaguar E-Pace 2018MY Onwards fitted with 9HP48 9-Speed Automatic Transmission: Retailers reporting...
- Issue: Diesel exhaust fluid (DEF) injector crystallization leading to incorrect and unnecessary replacement.
- Mongoose Update.
- Image.
- DVD software update
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