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April 18, 2018 Service bulletin

Customers report the ECO Stop/Start is not working

Jaguar technical service bulletin SSM73824 for 2009-2018 Jaguar XF, 2017-2018 Jaguar F-Pace and 2009-2018 Jaguar XJ and others.

Bulletin number
SSM73824
Component
Electrical system
Summary
Customers report the ECO Stop/Start is not working. Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.

Owners of these vehicles have filed 92 complaints in the electrical category.

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