2019 Jaguar I-Pace technical service bulletins
360 technical service bulletins and manufacturer communications cover the 2019 Jaguar I-Pace.
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Unable to select Navigation when pressing the navigation Tile on the Touchscreen.
- Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
- Vehicle unable to move and/or ignition not able to turn on.
- Customer may report Body and Comfort (HMI) CAN related functions such as window switches or air...
- High Voltage Coolant Heater (HVCH) unit may fail
- Reverse camera grid lines missing after ipmb update
- Grid lines are no longer showing in the reverse camera image after a software update to IPMB camera module.
- Leaking windshield that caused the water ingress on the electrical component.
- Cosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts.
- These Customer Satisfaction Programs (CSP’s) are being made available as a benefit under the Class Action...
- This extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC),...
- There have been several FRED submissions for a customer allegation of a rear brake warning being...
- There have been several FRED submissions for a customer allegation of a brake noise concern.
- There have been several FRED submissions for a customer allegation of brake judder/vibration.
- These Customer Satisfaction Programs (CSP’s) are being made available as a benefit under the Class Action...
- NGI Infotainment Class Action Settlement
- Infotainment Master Controller (IMC) Extended Warranty
- InControl Touch Pro Wired Update
- High Voltage Coolant Heater
- Front / Rear Door Latch
- The instrument panel may display an amber High Voltage (HV) system warning message & a Malfunction...
- Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their...
- A customer may report that the windshield wipers stop up on the windshield when turned off.
- Front/Rear Door Latch – Silicon Contamination Causing Doors To Not Operate As Expected
- Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found...
- Startup battery keeps draining / Vehicle will not start
- There is moisture inside the headlamp lens
- Weather and Park & Pay Apps disappear after PIVI update
- Battery low warning displayed on instrument cluster and/or no-start
- The wiper blades streak, smear, judder or squeak during operation
- The sunglass holder won’t open or does not operate correctly
- Front And Rear Electric Drive Unit Oil Leak
- A 'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster Control Module...
- Gearbox fault detected displayed on instrument panel
- Battery low warning displayed on instrument cluster and/or no-start.
- Vehicle Will Not Charge
- A customer may report that the front or rear door latch does not operate as expected.
- JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control...
- A customer may report that there is a clicking type noise coming from the front seat base while driving.
- Customer reports of 12V battery issues
- BEV cooling circuit expansion tank level low or HV battery warning message displayed.
- Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav,...
- Air Deflector Loose Adrift
- Air Conditioning (A/C) Inoperative
- SOS Limited Availability or SOS Not available warning message displayed
- Click Noise On Full Left
- Chassis Control Module (CHCM) Suspension Warning on Cluster
- Sos limited availability sos not available
- Near field sensing feature degradation
- No communication with impa via topix cloud
- Loss of Function/ Hot Air From RH/ LH Side Of HVAC Vents
- A customer may report that the air conditioning system does not blow cool/cold air.
- Pivi loss of GPS location and clock time
- High voltage coolant heater internal failure
- Chassis control module (CHCM) suspension warning on cluster
- Air Conditioning Inoperative
- Front Suspension Knocking Noise
- A customer may report a noise from the front suspension when driving at low speeds with steering input...
- USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
- Seat Mounted Seat Switches Not Working
- Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or...
- Telematics Module (TCU3) triggers an SOS Limited Availability or SOS Not Available warning in the Cluster...
- Navigation voice guidance no longer operational after latest NGI update
- Voice guidance concerns when using Apple CarPlay.
- Near Field Sensing feature degradation (Surround camera; 360 Park Aid)
- Seat mounted seat switches – Seats not moving
- Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
- 21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation...
- Air Conditioning System Inoperative (Electric A/C Compressors Only)
- Seat Recliner Motor Inoperative
- Seat Power Fore/Aft Motor Inoperative
- Seat Power Height Adjustment Motor Inoperative
- High Voltage (HV) Coolant Heater Internal failure.
- Xcl distortion or rattle noise present while using the audio system
- Clicking noise from front wheel area
- Rear wheel arch liner appearance incorrect
- Navigation resetting post OTA map update
- Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature
- BECM offline after programming.
- Infotainment Updates
- Navigation voice guidance is not working with Apple CarPlay
- A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
- Clicking Noise On Full Left
- Smart key inoperative
- Update Apple Carplay Navigation Voice Guidance Not Heard
- IMC Update 21A will not install
- Attachment.
- 'Smart key not found' Message Displayed On Instrument Panel Cluster (IPC) and Intermittent Smart Key Operation
- Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
- Air Deflector Loose/Adri
- 'Clicking' Noise From High Voltage Battery Contactors After Vehicle Is Switched OFF
- Imc 20C1
- TCU v19.2
- Pivi IP27.1 (OS 2.0.6)
- 'Gearbox Fault Detected' Displayed On The Instrument Panel Cluster (IPC)
- Dust collects on the door shut surfaces and is drawn into the passenger compartment bythe inward airflow...
- High voltage battery degradation
- High voltage (HV) battery degradation
- Air Conditioning (A/C) not blowing cool air into the cabin.
- No cabin heating while running in vehicle in EV mode.
- To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the...
- Due to a specification error affected vehicles were built without a pSIM card
- Affected vehicles my exhibit loss of AC/DC charging function of the HV battery and will require a software...
- Vehicle cannot be put into gear out of park and/or an HV Battery warning is displayed on the instrument...
- Affected vehicles my exhibit loss of AC/DC charging function of the HV battery and will require a software...
- A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range...
- Loss of charging AC & DC capability.
- Passive keys stop working after a successful BCM update
- Dust Entering The Passenger Compartment
- The heated tailgate window is inoperative when the switch is in the ON position.
- Air Conditioning (A/C) has poor performance
- Electric Drive Unit (EDU) internal shaft accidentally removed
- There is a “Hybrid System Malfunction” warning on the instrument cluster.
- The engine fan will run sometimes after the engine is shut off.
- There is a squeak from the engine at startup or shut down.
- Hybrid System Warning- Power Supply Distribution Box
- Gearbox Fault Detected displayed on instrument panel.
- Unable to charge vehicle- The indicator may flash red or continuously remain in the initializing phase
- There is a “Hybrid System Malfunction” warning on the instrument cluster
- High Voltage Modules Missing VINs
- 20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue...
- A Customer may express a concern that the Air Conditioning (A/C) has poor performance
- A customer may report that the HVAC system is not blowing cool air.
- A customer may report that the air deflector in front of the rear tire is coming loose.
- 1 or both of the air deflectors installed on the rocker panel moldings may become loose/adrift over time
- Air Condition system blowing warm air when adjusted to cool.
- Excessive cooling fan noise and degradation of cooling fan performance
- Unable to charge vehicle at DC Fast Chargers
- The heated tailgate window is inoperative when the switch is in the ON position
- JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM &...
- To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving...
- Popping sound or crackling noise from the audio system while in use.
- A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range...
- An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the
- InControl Remote App does not update vehicle location or show correct vehicle status
- The All Surface Progress Control (ASPC), Dynamic Stability Control (DSC), driving mode and air suspension...
- XM radio is inop.
- A customer may report that the All Surface Progress Control (ASPC) Dynamic Stability Control (DSC),...
- A 'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster (IPC). If the...
- Pop Noise From Audio Output
- Range displayed is lower than expected, Vehicle displays 201 at 100% State of Charge"
- H264 i-pace software enhancements
- EV Software enhancement
- Instrument Cluster (IC) Software Update
- Reduced electrical vehicle (EV) range displayed
- Rescinded
- 'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster (IPC). If the...
- Rescinded
- Vehicle only accepts charge up to 94% then IPC shows charge completed.
- At 100% State of Charge, range will not display higher than 201 on the cluster
- Vehicle is not charger when charge indicator light is flashing Green
- High Voltage Battery State of Charge is below 10% after 120 or 150 day maintenance
- Customer may state there is a pop noise or crackle when playing the audio.
- Customer may state there is no audio present or volume control.
- Customer states not able to start vehicle after state inspection test is performed.
- Customer is able to unlock and lock the vehicle but not able to start vehicle
- SOTA download does not complete first time through
- Quiescent battery drain due to TCU module.
- Intelligent Emergency Braking warning displayed on IPC.
- Voice control is not able to locate destination entry.
- Web Browser functionality is not available.
- Creep Mode is switched off with each ignition cycle
- Customer complaint in regards to Infotainment system.
- Customer states there is no audio output from the speakers on all sources.
- Customer states the vehicle will not start.
- Navigation instructions not displayed on the Head up Display (HUD)
- Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0...
- Range displayed is always 201 at 100% State of Charge
- Customer states the vehicle will not start
- Customer states there is no audio output from the speakers on all sources
- There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1. No...
- EPB (Emergency Park Brake) is applied and will not release
- Service Actions H251 and N377 are Owner Notified Programs (ONP) to update InControl® Touch Pro? software...
- Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to...
- An I-Pace customer has reported an inability to charge at a public charge station.
- After 60+ days HV battery drains significantly and suddenly.
- Vehicle may display a traction battery fault message on the Instrument cluster
- The Diagnostic Trouble Code (DTC) U3000-96 ? Component Internal Failure can be stored in the Image...
- A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range...
- Customer may experience a ?Clunk? whilst driving.
- Customer may experience various warnings & symptoms i.e. difficulties charging the vehicle, a Traction...
- All Jaguar retailers are advised that with immediate effect, UPS7919-1B H247 campaign has been suspended...
- Customers may report that no audio can be heard in the vehicle
- Restricted Performance with or without Dynamic Stability Control message on Instrument Cluster.
- Automatic Emergency Braking not available
- TCU_3 Programming failures
- The tire valve stem is broken or cracked.
- A customer may report there is a noise at low speeds while braking.
- Customers and Retailers are reporting issues related to low, discharged or 12v battery related warning...
- Range does not exceed 201 miles (323 km) in the instrument cluster.
- Customer may experience a judder with Restricted Performance message.
- Customer experiences judder with Restricted Performance message.
- Automatic Emergency Braking not available
- Customer may experience a ?judder? with Restricted Performance message.
- InControl Touch Pro
- A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status...
- During PDI the retailer may experience range less than expected at 100% charge, specifically this has been...
- The customer may experience creep mode switched off after ignition cycle.
- The air conditioning (A/C) system may not operate as expected.
- Vehicle will not charge
- Vehicle does not get expected range
- Automatic Emergency Braking not available
- TCU_3 programming failures
- A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range...
- Battery system warning message shown on the Instrument Cluster, due to an intermittent fault on the High...
- Brake pedal feel reduced warning message is shown on the Instrument Cluster.
- Telematics Control Module (TCU) fails activation during the Pre Delivery Inspection (PDI) or the eCall...
- Vehicle has various HV related BECM codes stored
- Automatic Emergency Braking Not Available in Instrument Pack
- Smart Climate seat occupancy display does not change status of front passenger seat
- An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle...
- A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range...
- A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range,...
- Vehicle has various faults and messages on the IPC after programming
- Poor quality from Voice Control
- Customer may report a knocking noise when driving over bumps.
- A Customer may report the climate seat function may turn ON and then OFF
- On vehicles with climate seats only, the climate seat function may turn ON and then OFF after selecting...
- A knocking noise may be heard from the front suspension when driving over bumps at speeds between 13 km/h...
- Battery Energy Control Module (BECM) records DTC: P0A95-00 High Voltage Fuse 'A'
- One or more of the following issues may occur: power tailgate inoperative; power tailgate will not lock;...
- An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle...
- After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth®...
- Red low coolant warning message displayed on the Instrument Cluster intermittently
- InControl features not functioning in the vehicle due to mobile data connectivity concerns
- On X590 with timed charging set (departure time and preferred charging window), the vehicle may commence...
- Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery
- The vehicle does not charge or charges intermittently
- Customers may report the removable recovery panel is loose incorrectly aligned.
- A customer may express a concern that after selection of the seat squad icon on the Touchscreen, the...
- Recent visits to retailers to resolve concerns with the High Voltage (HV) Traction Battery have shown a...
- The charge cable (all variants) cannot be removed from the charge inlet
- The I-PACE has been manufactured with hardware to enable DC-charging capability of up to 100kW and also to...
- An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle...
- The charge cable (any level/type/mode) becomes stuck in the Charge Inlet and cannot be removed.
- A potential issue has been identified on a limited number of Jaguar vehicles within the listed Affected...
- Customer is unable to charge vehicle or has concerns regarding expected range of the vehicle
- The vehicle does not charge or charges intermittently Charge Indicator may flash white & stuck in...
- Customer may express concern in the calculated range displayed on the IPC versus the battery state of charge.
- While carrying out the Pre Delivery Inspection (PDI) using Pathfinder it may be found that the passive...
- Incorrect function of the Incontrol Remote Apps feature including Remote Climate feature not functioning...
- Certain Jaguar vehicles within the listed Affected Vehicle Range require an update to the infotainment...
- Both screens will appear blank and do not come back online after an ignition cycle
- Insufficient earth contact at rear of headlining
- HVCH is not operating causing no cabin heating
- A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range...
- The door exterior handle(s) may not fully retract when locking the vehicle
- Jaguar I-PACE front suspension noise on Air Active derivative (Air spring and active damper) when driving...
- Issue: Some customers may report a higher than expected level of hydraulic actuation system noise during...
- Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat...
- Issue: Reports of delamination of the Jaguar logo and fender badge on the lower body side moulding
- InControl Touch Pro phase 4 customer letter
- SIM card activation issues
- 18C
- A customer may report "Hood Open" message displays on IP with hood closed.
- Issue
- Issue: The customer may experience a whistle noise subjectively from the instrument panel area which...
- Issue: Customers may report that the fascia centre vents have ceased to move in operatation
- Issue: Tunescan does not operate, scrolling window animation is constantly running.
- Issue: The technician may notice that the All Terrain Control Module (ATCM) shows offline within the ECU...
- Rain Sensor Operation Disabled in CCF File
- Mongoose Update.
- Image.
- DVD software update
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