Tl* the contact owns a 2014 jeep cherokee. The contact stated that the vehicle stalled while at a stop light. The contact also stated that when shifted gears into drive or park, the transmission would make a loud knocking noise. The transmission warning indicator illuminated. The vehicle was taken to kelly jeep chrysler (353 broadway, lynnfield, ma 01940, phone number: (888) 694-7177) to be repaired per the federal safety agency campaign number: 16v529000 (power train); however, the failure recurred. The vehicle was taken to another local dealer (grava chrysler dodge jeep ram srt, 29 mystic ave, medford, ma 02155, phone number: (781) 391-8950) where it remained and was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 39,400.
2014 Jeep Cherokee transmission complaints
Page 27 of 50: complaints 761 to 790 of 1,472, newest first, as owners wrote them.
The 9 speed auto trans is dangerous, sometimes it is does not respond to the gas pedal and also it lunges at red lights just before a complete stop after I take my foot off the gas. This happens on a daily basis, below it only gives me one choice but it happens every time I drive it. I have had it in to warwick jeep on rt. 94 in warwick ny where I bought it more than 4x to fix the problem and within a day or two it just comes back. Very unsafe!
2014 jeep cherokee. Consumer writes in regards to issues with delayed gear shifting. *ld updated 10/4/2017
Bought this car 12/1/16 and purchased best optioned warranty. Car is stalling and locking up steering. 5x in last 3 days. Mil light, etc light coming on. After turning engine off and on, car will drive fine other than transmission is jerky. Seems like there is a dead spot when trying to accelerate. I put premium gas in this car. There is something definitely wrong with the computer language between fuel intake and transmission shifting gears. Bringing it to naples dodge tmrw for service and hopefully will be under warranty.
After taking jeep in 2 weeks ago to fix the problem of jeep coming out of gear while driving is back. Dealer says it's fixed but problem came back in 12 days. Happens while driving. Jeep went out of gear and transmission seized up on the way to dealer last time. This happened on a one lane road in rush hour. Had to call 911 and a tow truck.
My service transmission light has come on and I've already heard about problems with the transmission.
While driving in snowy conditions east on hwy 80 near truckee ca. The vehicle lost forward drive and the engine on its own sped up and down from 4000 RPM to redline for several seconds and then returned to normal operation. We were almost hit from the rear due to rapid deceleration. A few miles later the same thing happened with the exception forward control did not return and we were forced to the side of the highway cutting dangerously close in front of a semi truck, our location on the side of the road was not safe! After turning the engine off and back on we were able to drive away only to experience the condition again and were forced to coast off the highway onto a gravel turnout. The car at that point would not shift into any drive gear and we were towed into reno nv were the next day a "software" update was performed and we started our drive home only to loose forward motion once again and force to the shoulder of the narrow mountain highway. Restarting the engine cleared the issue and we drove home and then the next week took it to our local auburn ca. Dealer to be repaired. The dealer kept the car 4 days and returned it after a "software" update. In the less that 20 mile drive home the car lost forward momentum two times and the engine sped up and down again like before, also making grinding a thumping noise. We were able to limp home and had the car towed back to the dealer in auburn. We are waiting to hear from them as it is the weekend. I am afraid for our safety on the highway now driving this car!
I had been driving my vehicle on side roads at a speed of approximately 25 MPH after having dropped my daughter off at school when all of the sudden out of no where the transmission service came onto my screen on the dash and my jeep lost power and the brakes locked up and said that I need to service the transmission. Multiple vehicle warning systems started sounding include "check transmission", "put vehicle in park, then select gear", accompanied by warning chimes, the engine light, etc. Vehicle switched gears and was difficult to drive. I will be bringing vehicle to dealership but see from reviewing on-line that this has occurred numerous times with the jeep cherokee (2014).
Accelerating from a stop, the vehicle will either rev up and drop really hard into the second gear or I will apply the gas pedal which will not accelerate the vehicle very quickly as it should (almost like a drowning out feeling). I have also had issues with it not shifting at all and the vehicle will stick into gear in which I have had to drive at 6000 RPM for an extended period of time.
My wife's 2014 jeep cherokee has 40k miles on it and about a month ago she took it in for service because it started shuddering/vibrating and then shut-off/stalled on her and displayed 'service transmission'. We had it towed to a local dealer here in va and they said it was software recalls that addressed this issue. We took it back 2 more times to this same dealership and they second time they said conveniently that another software fix had come out to fix the issue but we had to pay for it regardless of having the extended warranty because as the service tech put it 'things break'. The third time they told my wife it was her fault for 'over filling the gas tank while pumping' since the issues seem to happen without fail every time she has filled the car up to a full tank since the first issue. Now we are taking it to another dealer for the same issue (4th time no fix).
I was making a right turn and stopped for a few seconds, and the car suddenly shut down on me - service transmission message came on. Took it to arrigo dodge chrysler jeep ram sawgrass in tamarac, fl and was told all my car needed was a 'software' update and it had been checked and passed all tests. They assured me the car had no issues and was safe to drive. I drove the car and within 2 weeks the car did the same thing, while I was at a stop sign. Took the car back in and they told me there was nothing wrong with the car. Safe to drive, they reset it. The car didn't have any 'codes' saved. Which the service person told me, yes I know its malfunctioning but it the codes don't save we can't do anything. This makes the car even more dangerous last thursday I was driving on i95 at 80mphs and the car started to jerk and shake and within seconds the car abruptly stopped in the middle of the highway! I almost got rear ended by two cars also driving at high speeds. I could have easily died in that car if someone was to crash into me then. Took the car back to jeep and they told me there was a code for the transmission module to be replaced. The technician supposedly drove the car for 100 miles and nothing happen to him. I told them that there is enough information online to know that the transmission in these cars are not safe and are malfunctioning. They know about this, they know what the issue is and they still tell me that the car is safe to drive! I told them to be honest and based on what had happened to me, if what they fixed made sense to solve the issue, they said yes. To not worry about it. Picked the car up on saturday, sunday night the car started jerking and suddenly shutdown while I was driving in the middle of the road, again, almost caused a car accident. It jerks and shuts down so abruptly that my neck hurts from the slamming and whiplash.
Jeep is not shifting properly when driving. When driving shifts to neutral and warning lights come on. Comes to stop in traffic.when you get it started again it shifts hard. Warning lights for engine and traction control on dash.
First transmission failure at 59k miles at speed on freeway transmission just replaced again at 73k miles
On september 5th, 2017 as I was driving (in motion) on a busy highway, I lost all acceleration power, my check engine light came on, and 'service transmission' showed on the display. I was able to pull over and I restarted my vehicle and was able to get home. Once there, I called the dealership and scheduled an appointment for the following week. I mentioned, while making the appointment, that the light and 'service transmission' display had gone off upon restarting my vehicle. They assured me that a fault would still be logged and to bring it in. After arriving at my appointment, the service technician pulled the logged code (p072900 (99 - house tech) a), said he has never seen that fault, and because it was no longer active they couldn't help me. There was no explanation of the code, no explanation of possible causes for the code to log, no examination of my vehicle, no recommendations for if it were to happen again.
The transmission is exhibiting numerous symptoms of failure including abrupt and harsh shifts. It also went into a mode where the vehicle would not enter drive or reverse with many error and warning messages and lights. There were saved error codes that the dealer erased prior to troubleshooting, and the error codes did not regenerate. During this recent failure, I was stopped in the middle of the street and unable to move forwards or backwards. Turning off the ignition and then restarting the engine allowed the vehicle to be backed off the street albeit with most of the warning indicators and error messages still active/
I had it in to fix a recall on the transmission, a few months later I started it and put it into reverse, I pressed the accelerator and had zero engine power, I put it back into park and the engine started running extremely ruff shaking the entire car, I turned the car off immediately, waited a few moments and restarted again only to have the same issue plus the transmission went into what I would call self destruct mode, it clunked and growled it was the worst sound ever. I took the jeep to my local jeep dealer and they reflashed the transmission, they told me if it happens again they'll drop in a new transmission, it still doesn't shift right and I'm worried I'll end up needing a new transmission after my power train warranty expires, there was clearly damage done to the transmission when it went into self destruct mode and I think the trans should have been replaced at that time, also the jeep goes into neutral by itself while driving down the road so this is also a safety issue, I don't feel safe driving this car and or having passengers in it.
Issues jerking and hard shifting while driving. Car lurches forward and moves in jerky movements. Almost caused an accident because vehicle stalled then lurches forward hard.
The car while going down the road at 50mph shut off losing all power steering and power brake and there was a "service transmission" message on the dash. When the car restarted and put in drive there was a clunking sound and all indicators were blinking. Then the message said " shift to park then drive"
Transmission shifts rough. Jerks back and forth when swithcing gears. Slams into gear.
Issue 1. Engine: at any time the vehicle's engine will shut off while driving. This issue has happened going 70mph on the highway, and it has happened backing out of a parking spot. I have had my engine shut off on me 5 times, I've only had the vehicle for 3 months. The engine will shut off but all other power will stay on. It seems to happen completely at random, I haven't noticed any relation to speed, type of road, or what the vehicle is doing. Issue 2. Transmission: the vehicles transmission will randomly shift into neutral while driving. When the vehicle shifts into neutral while I'm accelerating I lose complete control of vehicle acceleration. The problem seems to always happen while accelerating. This issue has also happened to me at a wide range of speeds. This issue has affected me over 10 times, last time being yesterday in a school zone. Both issues happen independantly of each other, I haven't found any relation between the two. Both issues cause me to lose control of my vehicle in dangerous situations. The way that fca and my dealership treat this issue as if it isn't dangerous is incredibly concerning. My vehicle has been in the shop for a month now and the only solution service has presented is to put a data recorder on board, with the hopes of my vehicle failing on me. My research has lead to one potential link. Based on a 2016 fca recall #16v529000, insufficient crimps in the transaxle wiring harness can cause the transmission to randomly shift to neutral, and can cause the engine to stall while driving. This recall has been performed on my vehicle and the issues still persist.
Sometimes car won't start completely out of oil no warning not fit for change bucking from transmission cooling 2 codes set off one said vacuum leak other unknown complete electrical panel went pickles across dash radio phone sinking have to shift down car for to rebut motor sounds like jet engines now tapping all four brakes rotors and calipers needed to be replaced bucks forward no warning lights have to manually go threw computer to find out what is wrong transmission worked on twice told at first nothing wrong also AC failed now other fans not working cooling not holding shaking in dash gone up as high as 300 smell antifreeze all before 2000 miles.
2014 jeep cherokee. Consumer writes in regards to issues with car stalling. *ld the consumer stated that the vehicle shifted hard between first and second gear. A "thud" could be heard when the vehicle jerked. The vehicle would "chug" and stall at intersections. The stalling also occurred when reversing and upon breaking in order to shift. The vehicle propelled forward when downshifting nearly hitting the vehicle in front of it. The vehicle became stuck at 3000 plus RPM when going down hill. The brake would have to be applied in order to have the car shift. The vehicle had a "howling" sound at the front end that worsens in cold weather. It was only heard while in motion. The radio randomly switched stations. Also, it would switch from the radio to the phone. Phone calls would not go through, but the timer for the call would connect. The radio and phone would be inoperable until the vehicle was restarted and they key removed from the ignition for at least 3 minutes. The dealer could not duplicate the failures. The consumer was concerned the warranty would run out before the vehicle could be repaired. Updated 08/28/2017
Since the very beginning driving 2014 jeep the transmission slips. Taking it back to the dealer service dept for all maintenance asking them to check the trans have complained of the slipping and told every time it is way the trans works. I have 60k miles on this vehicle I am concerned that the trans will fail while I am on the road and cause a deadly accident. 8/10 I had an app't for an oil change. I requested a vehicle check and check brakes as they did not seem to be working as they should. Was informed the vehicle needed front/back brakes and that rotors needed replaced. I only traveled about 15 miles when I heard a clinking sound in left rear it sounded as if a lug nut loose when I stopped the rear of my vehicle lowered and when moving it sounded like a bucket of metal in my rear wheel. I turned into a parking. When backing up the vehicle froze I stopped, called service department of freedom. I had my vehicle towed back to the service dept. Was told issue was brakes were not installed/secured properly. I asked that all the brakes be inspected, if the tech did not know how to install one there was a concern for the other 3 wheels I did not want to take a chance of having a fatal crash. I also asked that all work be reinspected. When explaining what had happened it was obvious rep was speaking beyond scope of her knowledge ' this was very frustrating I was placed in a very dangerous situation due to the poor workmanship of the tech. The story did not make sense the more she tried to explain it was more convoluted. I was transferred to the service mger who explained what happened, admitted that brake failure was tech's fault. In light of all the times I have had the jeep into service dept complaining about trans does not give me a level of confidence that there is not something significant with the trans I would like an investigation into this matter
Purchased new 2014 cherokee v6 latitude active drive ii - 10 times into the shop for weeks at a time for severe bucking, incorrect gear shift of transmission. Fully replaced transmission in 4/2017. 1,000 miles later, we are back to square one. Noticeable delayed acceleration which is extremely unsafe at busy intersections. Car should not be on the road. Bucking forward when shifting from stop to first, second, third and same with stopping at faster speeds. Hard, unnecessary shifts into the wrong gear at various times. Car can be hard to control if shift happens when slowing down at a stop light. The bucking will actually push the car forward instead of helping it stop.
Vehicle has been in the shop 2x in past year for same issues. I had put my vehicle in the shop back in october 2016 because it would stop on me in the middle of driving whether it be I'm coming down the hill at a stop sign or driving down a residential street and it would just lose all motive power. Would also lose power on freeway where I would have to immediately try and find a way to get over. Recently this time it lost power anf when I restarted it it wouldn't go in reverse and only go in drive I was only able to go up to 25 miles per hour on my way to the dealership. The last time it broke down I put it in the shop and they said they had replaced my transmission since they did not have the part for my transaxle recall and that was to fix the problem. However the problem is still happening and I fear for my safety. It is currently in the shop right now again hopefully they can fix it this time and not just push me off like they did last time
Tl* the contact owns a 2014 jeep cherokee. While driving 15 MPH, the vehicle jerked and independently shifted into a lower gear. The vehicle was taken to lithia chrysler jeep dodge of billings (2229 king ave w, billings, mt 59102), but the dealer was unable to diagnose the failure. The vehicle was not repaired. The dealer asked the contact to bring the vehicle back. The vehicle was not diagnosed or repaired. The vehicle was taken back to lithia dodge a third time, but the cause of the failure still could not be diagnosed. During the fourth visit to the dealer, it was diagnosed that the throttle position sensor failed and needed to be replaced. However, the diagnosis was later revised to state that the vehicle needed a software update. The vehicle was repaired. The manufacturer was made aware of the failure and contacted the dealer. The approximate failure mileage was 60,000.
Several incidents where vehicle suddenly looses ability to move forward. Engine still runs, display says shift to park, then back to desired gear. Check transmission light, check parking brake light. Loss of power occurs suddenly - has occured while crossing intersection. Requires stopping car. Putting in park. Usually I also have to shut down ignition and restart, then shift back into drive. Problem resets the transmission, causing any learning data to be absent - first shifts into gear extremely rough. Vehicle has had transmission recall preformed - but this is not the issue. Chrysler has informed me that certain errors can occur that send a shut down code to the transmission. Obd2 code when this happened for me was p1ddd-00. They say that fuel valve issues in the fuel system cause the code, which in turn shuts down transmission. Note attached service bulletin that hints at issue. The crazy thing is a fault in the fuels system allows the engine to continue (great since engine continues - now my car engine could catch on fire and I have no motive power) - but resets the transmission, leaving one stranded for several moments where ever this occurs. Chrysler tells me other issues can can cause transmission shut down in lieu of going to limp mode. I have had several issues of this in the 3 years of ownership - many people think there is a transmission issue - maybe there are on some cars - but now I learn that other failures can cause random resets of the transmission. Chrysler says - see service bulletin - even overfilling gas tank can cause this issue. Vehicle is unsafe to drive and unfit to be on the streets.
Purchased used with 36,000 mi. On 20th day of ownership, experienced the feeling of being hit from behind while approaching driveway at low speed. That evening felt same "rear-ended" feeling while sitting still in drive-thru. The car lurched forward so suddenly that had I not had my foot firmly on the brake, we would have hit vehicle in front of us. Simultaneous to "lurch" forward, the car died like the feeling of "popping clutch on manual transmission". Drove home and engine died again at about 5 MPH after right turn. Restarted & continued onto street and into driveway. Next morning on my way to work, it felt like it wanted to die and was struggling with gears. I pulled into my parking place and my boss happened to be standing there next to his car. As he stood next to the car while I was in it, it lurched forward again and died. Needless to say he was startled, and again, had I not had my foot firmly on the brake, I could have hit him as well as the brick wall in front of the car. So I started the car again and it died again while in "p". Not cool, headed to service department. I started it again, and as I started to pull out of the driveway onto a very busy street, the car hesitated (what seemed like a couple of seconds) before it would cross the 2 lanes of oncoming traffic going 40-50 MPH. Um, yeah. Scary. A mile or so down the road, it decided to shut down again, this time in the middle of a 3-lane road going about 30 MPH and I was almost rear-ended! I restarted and proceeded to service department - no diagnosis there after them keeping the car for 4 days. They sent to jeep dealer, where it still sits today, waiting for it to act-up and get a diagnosis so it can be "fixed". Jeep has had it 15 days and still no answers. I had the car 20 days, and the dealer(s) have had it a total of 18. This car is a tragedy waiting to happen....
When my vehicle is in motion on city streets and on the freeways, it jerks and lunges and has shifting problems due to a 9 speed faulty transmission system.
Since I bought this vehicle, I have had to take to multiple dealers, that could never remedy the "hard jerking, missed gear shifting and repetitive engine light warning and complete engine shutdowns". I now have a vehicle, that I'm told the only fix is to completely repair the transmission, but when the vehicle was under warranty, I was told a computer reprogram would fix the issue. I performed a VIN audit, and some of the visits to the multiple dealers don't reflect the actual service, but I have my documents. Now I have a negative equity vehicle that I fear to drive, at the moment I just took the car to the dealer, they looked at it and now the engine light is off. I have oral fear the inconsistencies of this vehicle, so I have purchased a new vehicle, until I get a resolve. I took the car to the dealer after multiple complete loss of power on I-80 while coming back from a family trip from nyc. Going 65 MPH to have the vehicle loss complete power is insane. The only resolve was to pull over, wait, and try again.
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