Jeep only has 31,000 miles and we have already had it back to the dealership several time to get the service transmission problem fix only to take it back a month later for the same problems of just sticking in a gear or not going into any gear at all and hard shifting.
2014 Jeep Cherokee transmission complaints
Page 38 of 50: complaints 1,091 to 1,120 of 1,472, newest first, as owners wrote them.
Transmission shifting is erratic and rough. Flat spots in acceleration. Occasionally transmission has jumped to neutral. Had transmission firmware reflashed per manufacturer service bulletins. Dealer says nothing else they can do at this point.
My jeep cherokee 2014 has 21181 mileage and the check engine light came on .I notice that the car was shifting into gear hard and at times would not accelerate when getting on the freeway . So my husband took it to get the oil changed at the dealership where we bought the jeep and they said everything looked good. Well when my husband left all the dummy lights came on he turned right around and went back to the dealership ,the service manager came out and said the tech put the wrong oil filter on and that they would have to redo the oil change . On a month later the check engine light comes on so we call the dealership and ask if maybe them putting the wrong filter on that I would cause the check engine light to come on .the service manager said no that we would have to take it to jeep . It is still under warranty because it is under the mileage .but I looked on the complaint forum and seen many people having the same problem some having a hard time getting chrysler to help them . And almost all of them having the transmission replaced . I find that to be very disturbing considering I have only had the car for 8 months . I feel that the car should be replaced this is a dangerous situation that could cost lives . Thank you .tacoma wa
Tl* the contact owns a 2014 jeep cherokee. The contact stated that while attempting to accelerate from a stop, the accelerator pedal was depressed but the vehicle failed to accelerate. In addition, the vehicle jerked. The vehicle was taken to multiple dealers. The contact was unsure about what part needed to be replaced; however, the vehicle was repaired. The failure persisted. The vehicle was taken to another dealer where it was diagnosed that there was a failure with the transmission programming. The dealer stated that there was no remedy for the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Vehicle surges ahead when stopped, or hesitates on acceloration and sometimes slips out of gear when accelorating. These problems have happened since I purchased the car and so far there have been 3 software upgrades that aren't helping
The electronic transmission lever feels like it is in the parking mode but is has been a false assumption and may be in the reverse or neutral gear. It has happened in city street and the vehicle has rolled being that it was in neutral gear and not in the parking mode.
My transmission has 9 gears and can be used in the automatic or manual modes. When in the manual mode and when shifting from 5th to 4th gear the car free wheels or acts as though it is in neutral and gains speed going down hill. This occurs continually. This does not happen in any other gear. When down shifting, the rpms go up and the speed slows down except for 5th to 4th gear. I brought this up to the local jeep dealer and they said that this is normal and will not fix it. I brought this to the attention of the local dealer twice. They also said that all cherokees are this way. They even tested another cherokee from the lot and it did the same thing. In addition, they said the chrysler 200 models do this also.
My car will shift hard in reverse, sometimes into drive, and also from 1st gear into 2nd gear. Also, when turning, and trying to accelerate, I notice the car feels like it is in slow motion and does not accelerate, even if I am stepping hard on the pedal. I have also noticed that the car will not shift into higher gears when climbing in elevation. Many times I have been driving up in elevation, and will be stuck in 4th gear unable to shift to a higher gear. The problem all seems to revolve around this new 9 speed transmission. I have taken to the dealership, and they have checked the computer to find nothing. I am updated on all of my recalls. I was told next time, "I should buy a v6" by the dealership.
Car shuts down , coast to stop. Dash light all flash . Message service transmission . Put in park restart car . This is the third time in 3 weeks it has been back to dealer. The last time they replaced TCM . Last time 3/15/16 26000 miles on vehicle shuts down in 65 MPH traffic causes chaos with vehicles behind you . The first time this happened was after a recall to reprogram transmission.
A list of the current life threatening and non life threatening conditions I have encountered with my jeep cherokee trailhawk. The most serious being a persistent problem in relation to the transmission shifting and accelerating causing the car to jerk and in some cases whiplash. As an electrical engineer I have seen the electronic repairs made to the vehicle and yet there is still persistent mechanical problems with this transmission. I have encountered lint mode were the car will not move from gears 1, 2, or 3 on 65mph highway which I believe has caused irreversible damage to the car. The issue occurred in july on route 202 in a cattle shoot created by summer time road work I had to continue to drive the vehicle nearly 2 miles until I was able to pull over and asses the issue. Below is a list of current and past problems: -transmission stopped on a 65mph highway (new software loaded still a problem) -shifter locked in drive couldn't shift to neutral took 4 hours to shut car off at dealership (entire shifter replaced) - navigation (replaced two times, on my third nav system) - window motor mechanism (replaced) - moonroof shade and assembly (being replaced this week) -faulty wiring of cigarette lighter causing fuse to blow due to electrical short (rewired and fuse replaced) -speaker (replaced) -waterproofing trim falling off (replaced) -rattling from bolts for seat-belts (attempted fix didn't work) -o2 sensor causing multiple engine starts (replaced) -front seat uneven (replaced) -recalls ranging from hacking to electrical shorts that have been noted to cause a serious electrical fire
Jeep has loss of power between 0-5 MPH; 25-35 MPH and 55-65 MPH. After more than 3 dealership visits and flash module and software updates the vehicle has gotten progressively worse with loss of power and now uneven shifting including jerking when shifting. If you press the gas pedal down there is a delay before the vehicle goes. I have had these issues from the get go 3k miles and now have 8.5k on it with no fixes or end in sight. Fca has had little to no communication with me up to this point and am still waiting on a call back from them.
Transmission shifting issues at low speed. Hard shifting from reverse to drive. Hard shifting from park to any other gear. Recent "clunking" in transmission when shifting with several ip lights on. This will happen from time to time. Dealer supports sw re-flash, but at this time no effect.
While driving engine shut off without warning, speed goes to 0mph, low battery warning pop up and want me to shift to p and desired gear. Turned it off and on nothing happens. Try it few times and nothing. Waited for 3-5 min turned it on, and it runs normal with engine light on. After about 100ft it stall again. Try the process before and it goes normal again. Car stalled twice a day. First stall happened few days ago. Vehicle was in motion on a city street.
Tl* the contact owns a 2014 jeep cherokee. While accelerating from a complete stop, the transmission exhibited extreme hesitation and jerked forward. The vehicle stalled without warning. There were multiple attempts before the vehicle restarted. The failure recurred numerous times. The dealer replaced the transmission and the failure recurred the same day. The failure became progressively worse. The vehicle was not repaired a second time. The manufacturer was not notified of the failure. The approximate failure mileage was 66,000.
Driving 30 MPH when warning lights & signals flash on dash. Car quits accelerating; speed falls to zero while my foot was on the gas. Transmission revving; car going nowhere. I coast to the side of the road. I try to move the gear shift to reverse or drive. Nothing. Turn off engine. Restarted vehicle. "service transmission" appeared on dash. Check engine light came on. Waited on side of road to be towed to dealership. Spoke to dealership the next business day. Told them what happened. Service tech said, "so it was like it shifted into neutral?" I thought about it for a minute and said, "yes, it was like that, but I never touched a thing." then I asked, "have you ever heard of that happening before?" service tech replied, "nope. Never."
Transmission acting erratically. The transmission will shift hard into 2nd and 3rd gear. When coming to a stop it will downshift in a rough manner. When putting the vehicle into drive the transmission will bang into 1st gear. When highway driving on a flat surface the transmission will shift between gears for no reason. It will never no into 9th gear. There is also a great deal of torque steer when accelerating.
On 2 seperate occasions in the past month, vehicle is driving straight on the highway just fine when the vehicle unexpectedly loses power (does not stall, simply will not maintain speed, until vehicle finally coasts to a stop as the momentum fades). Transmission light & other lights illuminate, finally the service engine light remains lit. After a prolonged resting of the vehicle (typically 15 minutes or more) the vehicle then becomes able to move again, but must accelerate very slowly at first. Eventually vehicle can resume normal speed. Very dangerous as vehicle loses ability to move during crowded rush hour traffic!
While driving on a major highway all of the dash warning lights started going off and the display said, "service tranmission" the car began to decelerate on the highway in traffic and would not pick up speed. I immediately pulled over and put the car in park. When I would switch it back to drive the car would jerk very roughly. I immediately called the dealer and they said to bring it in. I had to drive with it stuck in one speed to the dealership. I feel this is a huge safety concern sine I was on a major highway.
The transmission repeatedly and unexpectedly goes into what feels like neutral, then slams back into whatever gear it feels like. Sometimes a higher gear, sometimes a lower gear. As we live in upstate ny travel on snow or ice covered roads can be frequent. When it has decided to suddenly downshift itself we have been sent sliding twice into the oncoming lane with no warning, thankfully no traffic was coming towards us at the time. This problem started soon after the purchase. The dealer has since done 3 "transmission ECM upgrades" but no change. It is now scheduled for the 4th time. I have lost faith in the vehicle as when I go online I find many others with the problem. Obviosly we owners need your help before we get killed in these vehicles.
My 2014 jeep cherokees engine will completely turn off when trying to shift from first to second gear. This is alarming because I'm almost always driving with a one year old in the backseat and when at a stop light or stop sign the car will just not accelerate when the gas is pressed and then unexpectedly just stay idle. Because I am already at a stopped position I have no traction to move the car to the side of the road and the car is left stranded where I stopped. I have also experienced a noticeable jerking motion when traveling at high speeds and its shifting at higher gears.
Previous owner of '99 jeep grand cherokee for 13 years. Traded it on the 2014 jeep cherokee sport 3 months ago. During first month while driving up a mountain, vehicle started losing power and all of the warning lights and chimes came on at the same time along with wipers. Wipers were in the off position, so could not turn wipers off. Had to drive this way until I could reach auto parts store to get the fault codes read. Nothing showed up. Started back up, warning lights gone. Also, constant rough shifting in 1st, 2nd to 3rd gears. Often feels like car is in neutral- not in any gear for a few seconds while driving. At one point, transmission was slamming into gear around 27mph. Major hesitation when pulling out from stop. Concerns me that car is not going to move and that I might get hit by another car. Have to be very alert when driving this car and have to be constantly aware of what the transmission is doing. Transmission seems to be thinking about shifting and not doing anything for a few seconds while driving. At around 26 MPH, if you take your foot off the gas, the vehicle actually speeds up. Not safe! Called sales manager at dealership and was told that this is the way this computerized transmission is supposed to act and nothing that could be done but I can make an appointment if I wanted. The service tech repeated almost word for word what I was told by sales manager. Tech could not find anything wrong during test drive. Suggested I allow a sales person to drive it home that evening. Sales person must have noticed something since tech called to say they would be changing the shift point parameters and suggested sales person take it home again. Slamming into gear around 27mph stopped, but hesitation, speeding up when coasting and rough shifting has continued. Not liking this car at all! Older is definitely better when it comes to jeeps!
2014 jeep cherokee latitude 2.4l 4x4 - bought 9/14 - rough shifting between first and second gear, delay or lag time during start and stop that have almost caused an accident due to the transmission delay when merging into traffic or during take off from a turn out. When the lag happens shortly into the shift cycle you will feel and hear a thumping sound in the middle of the vehicle. It seems the transmission isn't sure what gear it's in. My jeep has been in for service 5 times for the same issue since 2/18/15. - during service at the jeep dealership have been told that all jeeps shift funny, or have rough shifting. During test drives with tech, service adviser, and service manager, issues are present, and they say it is shifting normal, all jeeps shift hard. The delay or lag of the shifting is situational and hard to repeat to the dealership during any of the test drives. Chrysler has only had the software updates, issue is still not resolved. No eta on issue being resolved. Latest service visit 02/09/16 service adviser was on a test drive with me and notice how rough the shifting was, and stated that isn't normal. Notes state "still having some shifting issues. Between 1 and second. No dtc's are present. No updates are available. I asked when it will be corrected and been told, they are waiting on another software update. My wife is the primary driver of the vehicle, it concerns me that one of these times, it isn't going to shift or delay/lag to long and cause an accident.
I took my jeep in to autonation jeep in littleton colorado where I bought it; after about a year of fighting with the service manager "justine", and service advisor keith!! 5 safety recalls, and now in january of 2016 I thought finally they completed it!! Also replaced the pcv unit in the transfer case! Leaking; so now I tried using the snow mode after I had the jeep back and it does not engage! I can feel that it doesn't! I got stuck in the snow on the freeway, and was in the middle of the street I had to dig out, and sliding around! I have called the service advisor keith, service manager dave and the general manager steve! And they are ignoring me and not calling me back! I know how my jeep operates in the snow mode and it is a awd it made it in the snow good before they replaced the pcv unit. They apparently don't care about the safety of customers or other people on the highways, because someone could of plowed into me, because the part they replaced is evidently defective. And I also called chryslers corporate hotline and nothing has been resolved! This is a dangerous jeep and should be repaired,
On three separate dates over the last year while driving on the highway my cherokee has lost transmission drive power to the wheels although the engine remains running. This has created very dangerous situations involving trucks and other traffic behind me when I have lost power and need to make my way to the breakdown lane. The first two occurrences happened about a year ago and jeep replaced the transmission control module after much wrangling with them. The third incident happened yesterday and I am trying to get jeep to promptly address this issue but jeep service is poor. This is a recurring problem with this transmission that produces an extremely dangerous situation for the driver and those around them.
Tl* the contact owns a 2014 jeep cherokee. While operating the vehicle, the check engine light illuminated and the vehicle lost power and would not accelerate. The vehicle was taken to the dealer where it was diagnosed that the transmission control module was faulty and needed to be replaced. The parts were not available. The vehicle was not repaired and the manufacturer was not notified of the failures. The failure mileage was 11,600. Updated 04/08/16
3 months after ordering my jeep the transmission started shifting really hard and making noises, then started to leak fluid. Took it in to the shop where they couldn't move it from the show floor. The transmission was bad. Took them 30 + days to get my car back to me. Didn't install the transmission correctly and they broke the guard, as well as the passenger door handle fell off. After multiple return trips to correct the hard shifting this car was deemed a lemon.
At 15,000 miles my jeep started to shift hard, and get stuck in low gears when trying to accelerate. The check engine light came on. I took it in for repairs, after a week in the shop, I tried to drive it home, didn't even get it home before check engine light was back on and it was back in the shop now needing a new transmission.
Transmission shifts erratically. When stopping and starting at a stop sign, transmission may not engage, then engages with a hard bang into gear. Other times when slowing down and then trying to accelerate, transmission may not engage quickly enough. Transmission is dangerous as one does not know if the transmission will engage when needed, especially when needed to get out of the way of other vehicles. Car has been into jeep dealership 4 times, opened a case with jeep, told this is normal operation for the transmission. The transmission is getting worse and dangerous as you do not know how it will react.
Tl* the contact owns a 2014 jeep cherokee. The contact stated that the vehicle experienced a lack of acceleration while the accelerator pedal was depressed. The contact received notification of the federal safety agency campaign numbers: 15v393000 (structure) and 15v509000 (visibility); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 21,000. Parts distribution disconnect.
I was stopped at a red light near a shopping center and I went to turn right and my jeep would not go so I pressed a little bit further on the gas pedal and it took off almost like a lunge with jerky movement. This same thing happened when I was stopped at a red light from the shopping center entering a busy city 4 lane street going straight through the intersection and when the light turned green my jeep wouldn't go at first then I pressed a bit further on the gas pedal and it lunged forward. Good thing there was not a car in front of me! This has happened plenty of times and we have only had this vehicle for about 2.5 months. It is now getting scary for me to drive knowing that if it lunges when it shouldn't I could be in an accident. So this is why I am filing a complaint.
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