Received a recall notice from fca to take 2014 jeep cherokee in for a transmission recall update.told it would take 30 minutes. Took into martin swanty kingman, az monday april 6 2015. Picked up tuesday april 7th. Turned right back around april 7th because engine light appeared. They cleared the light right away april 7. Left martin swanty, kingman transmission jumping unsafely. Took back to swanty kingman then swanty bullhead city calls me to tell me they have my car and they can't do the update. Will install a new transmission. Had to fight dealership for rental because they had my car until april 22nd. Picked up car. Still not running right. Almost in accident in parking lot and multiple intersections because car jumps in lower shifting. Took car back may 5 shop service mgr states they did not do the proper update on the new transmission need to do 21-007-15 manually not thru computer. Pick up completed car 5/6 still not running right. No return call from dealership in kingman when called 5/11/15. Called fca 1 800 # multiple times. Very consoling but not an effective resolution waiting for someone to call me back. Not driving this dangerous vehicle anymore. Dealership did not approve rental since first time had my car. Today car jumped on freeway when excelled to 70 MPH. Instead of replacement done under recall placed it under warranty.
2014 Jeep Cherokee transmission complaints
Page 44 of 50: complaints 1,271 to 1,300 of 1,472, newest first, as owners wrote them.
The transmission has been plagued with issues from the beginning. Rough shifts in the early gears, slow to downshift to provide any kind of acceleration when merging into traffic, extremely hard shifts after decelerating and then pressing the gas to start again before a complete start, and lurches forward with acceleration while decelerating - causing a huge safety issue in my opinion. The multiple software updates (including the most recent r01 recall) have improved these issues but they are far from what I consider acceptable in a vehicle. I am now the owner of a car that no one would ever purchase from me, so not only is it a safety issue but jeep has caused me a huge financial problem by sticking me with this awful transmission that was no where near ready for the road. Jeep needs to be forced to address this issue now.
Tl* the contact owns a 2014 jeep cherokee. While driving at 5 MPH, the vehicle stalled. In addition, the vehicle jerked before accelerating. The vehicle was taken to a dealer, who was unable to diagnose or repair the vehicle. The failure recurred on numerous occasions. The manufacturer was notified of the failure. The failure mileage was 15,000.
On or around january 29, 2015, when I went to start the vehicle it lunged forward even though the transmission was in park and the parking brake was set. The transmission was reflashed by the jeep dealership on february 3, 2015. On the drive home from the dealership, the check engine light came on and began making a loud whine/chatter/chirping/metal sequel noise when accelerating. The vehicle was towed to another jeep dealership where the transmission was replaced under warranty. Starting on or around march 12, 2015, the vehicle began making the whine/chatter/chirping/metal sequel noise again when accelerating. I reported the defect or condition on wisconsin dot form mv2692 and made my vehicle available for repair 4 times (3/16/15, 3/18/15, 3/24/15, & 4/8/15). Fiat chrysler automobiles (jeep) and/or dealer is refusing, unwilling, or unable to repair the problem. Another problem related to the vehicles transmission occurred on april 30, 2015. I was at an intersection waiting to turn left. When pressed the accelerator to proceed through the intersection once the traffic cleared the vehicle hesitated to move and when the transmission finally connected it lunged causing the wheels spin. Since january 5, 2015, my vehicle has been out of service at the jeep dealership for 46 days. The transmission problems along with the other 4 current defects or conditions were reported to chrysler's enhanced customer satisfaction team over a month ago. According to the dealership, chrysler has not replied with a resolution. Fiat chrysler automobiles (jeep) and/or dealer is refusing, unwilling, or unable to repair the problem.
Since the first day we owned this care the shifting seemed not quite right. There were several times the transmission revved before engaging when shifting from reverse to drive. Recently a recall was issued with regards to the transmission and the computer software. After getting the vehicle serviced for the recall, the shifting issues became worse and now pose a safety concern. During low speed driving on our inclined gravel driveway we experienced loss of power and rapid drop in rpms momentarily. Also while pulling out into highway and accelerating, the transmission failed to shift with the RPM's rose to 5000 which failed to allow us to get up to the speed of the adjacent traffic. We took the vehicle in again for service and we were told all parameters were within specifications and there was nothing more they could do at this time.
In january I was traveling in the middle lane of a major highway when I attempted to accelerate in order to pass another car. Instead of accelerating, the jeep acted as though it was in neutral. The RPM's went up but the car didn't move, forcing me to coast to the side of the road and shut the vehicle off. Then, in april, I was taking a left onto a very busy main road, with just enough time to get out in front of an 18-wheeler. When I put my foot on the gas to accelerate it did the same thing; acted as though it was in neutral and rolled into the middle of the road. The truck got close enough to slam on its brakes and honk, and the car roughly slammed into first gear just in time. When I tried to drive it into a parking lot it did the same thing, and I was forced to coast to the side of the road and call a tow truck.
Tl* the contact owns a 2014 jeep cherokee. While driving up a hill and attempting to accelerate, the vehicle did not accelerate over 20 MPH. While the brake pedal was depressed, the engine rpms increased. The vehicle was taken to the dealer where it was diagnosed that the transmission needed an upgrade. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 12,000.
When accelerating, the vehicle stops accelerating and I lose speed before the transmission seems to "catch" again. The transmission also has a very hard start, it sounds like the transmission is going to fall out, when I come to a rolling stop and start again and the vehicle lunges forward. Also as I stop accelerating to slow down (without braking), the car will accelerate (slightly), the tachometer increases, then decreases. This is a terrible transmission, an accident waiting to happen.
New software update was done to car per recall for "reliability". This recall changes the way the car shifts, such as remaining in 3rd gear, rather than downshifting to 1 or 2. A low speeds such as 15 MPH when driving up a hill, the car will not down shift and slow down almost to a stop. Depressing accelerator does not lead to any further acceleration until approx 3/4 of the way down. At this time the car downshifts to 1st and accelerates rapidly, even breaking traction. Similarly when cruising at a steady speed such as 20 MPH car remains in 3rd gear, causing engine lugging and very slow acceleration, once causing a near accident as the car did not accelerate as quickly as it did before this software update. Jeep dealer says "shifting as intended" and no errors. This behavior was not present before software update and did not change when dealer attempted reflash.
Transmission problems! Car jerks and slams into gears, upshifts too soon, lunges forward after a stop (sure to cause an accident), upshifts too low causing slow/poor acceleration... Terrible tranny, never had tranny problems like this with a new car. I've driven old work trucks with 200,000 miles that have shifted better than this. Like the car but absolutely hate to drive it and I won't let my wife drive it with these issues. Dealer service, software updates have not helped and a tech told me he just burned up a 9 speed tranny like this one on a new chrysler 200 while doing the latest software update. So I am very weary of having any more 'flash' updates done. Help!
Jeep cherokee sport , car shut off while driving . Pulled over to side of road , attempt restart , car started on 2nd attempt. Transmission on vehicle , shifts poorly rpms , stick on acceleration and when attempting to merge into traffic , car downshifts . Could cause accident by someone running into car .
The transmission is not any good in the jeep that I purchased. The jeep is stalling and hesitating to change gears and it is an automatic. When I am proceeding to leave from a stop sign the jeep will start to go and then it act as if it doesn't know which gear to change to. While driving, this jeep will act as if it is changing gears.
Car jerks/lurches when shifting gears. When removing foot from gas, car will accelerate on its own to shift to next higher gear instead of downshifting to lower gear. Car placed in reverse, but actually in drive when gas pressed. Complete loss of transmission on two separate occasions at highway speeds whereby check engine and service transmission warning lights appear and car loses the ability to shift gears and driver cannot accelerate (gas pedal pressed to floor but transmission does not work or recognize gears). Multiple safety hazards on a recurring basis - risk my life every day that I continue to have to drive it.
Short shift: jeep cherokee 9-speed automatic got second update for rough shifting and I still have the same problems with the transmission. It is getting worse.
On 09th july 2014, I bought a jeep cherokee 2014 at united cars al mana airport showroom qatar. Unfortunately, the product jeep cherokee is not usable according to the following: on friday 14th november 2014 07:00 pm, the car completely shut down without any prior warning or alert messages, dashboard shows (smart key failure, steering columns is not locked as stated on the repair order), despite several attempts to contact mopar road assistance, but the number given was wrong. After many trails I delivered the vehicle to the services at 11:30 pm. Two days later I got a phone call from service consultant stating that the car is ready for pick up; repair report indicated that the battery was faulty and has been changed. On 29th november 2014, the car breakdown and every single warning message have been appeared on the dashboard, then, I delivered the car by breakdown on a trailer. The warning message was ?transmission services?, the repair report stated that the dynamo has been changed only. On 7th december, 2014 exactly the same thing has happened with small change that time, the car delivered to me by extra error ?transmission performance failure?. Recently the complications begun to increase rapidly, I delivered the car for the fourth time to services. ? On 31st january, 2015 I delivered the car to the services by transmission problem. ? On 02nd february, 2015, I received same phone call, one day later the car completely stopped in the middle of the road. On 7th february, 2015, I met the service manager and he promised to solve the transmission issues as they received bulletin by the faulty part from chrysler USA because it's a known problem. On 09th february, 2015, I received a call from their engineer asking me to go to dealers workshop because new software just received. The car was delivered on saturday 14th february, 2015.
Vehicle suddendly stalls, check engine light came on and a message that says service transmission, press parking brake, when started the vehicle and put it in reverse a big noise was heard from under the car this happened 3 times. I dont feel safe taking my family in this car that can stall in the middle of a highway, and can cause a big accident.
Front end wobbles when taking off from a stop, when going from 1st to 2nd gear. Also feels like vehicle is losing traction and hesitates on acceleration from a stop. Jeep replaced the half-shafts and did software updates but problem continues.
Grinding noise in front end, shifting hard with loud clunking noise, high pitch squeal when cold, engine miss when drive like a shutter, shift the car in drive - car went into drive but wouldn"t engage and dash was flashing like the computer didnt know what it was doing, exhaust sputtering noise.
The problem with choppy shifting was apparent as soon as I picked up the vehicle. Soon after leaving the dealership, multiple lights lit up and the shifting was abrupt and there was a fire smell. Upon returning to the dealership, I was informed that there was a software "glitch," which they repaired. Since then, for one year, the car continues to have choppy and inconsistent shifting. It is a very temperamental and difficult vehicle to drive. The latest software patch, installed on 3/29/15 made shifting from start up to first/second gear worse. The car is being returned to the dealership on 4/13/15 for further investigation.
Even after the required recall work and transmission software update, the jeep is sometimes not responding to acceleration for a few seconds, and once it does, it violently jerks forward. My family was almost t-boned due to the lack of acceleration. This does not just occur at lower speeds, I have had it happen on the interstate and while traveling on 45mph roads. The transmission also fails to downshift when going up a hill. After the software update and when hen the car is in the first two gears and you turn the steering wheel, there is now a noticeable "grinding" coming from around the right front wheel. I have had the car in and out of the shop for a few transmission issues, even when it was a brand new car. I worry for ours and other's safety while driving this car and I shouldn't have to.
Transmission refuses to downshift on hills, lunges forward at stops, sometimes does not shift in to drive for several seconds, when shifted into reverse will sometimes buck violently. All recalls have been performed but seems worse now.
70 MPH on interstate hwy, suddenly emergency brake comes on. Car immediately brakes to 35 MPH before car can be moved to emergency lane. Mil light is on, emergency brake light is on, transmission gear light is flashing, screen command says "park the car, service transmission and parking brake". Emergency brake light on console is off. Ignition turned on and off 6-8 times, try to drive, car won't move. Cycling ignition and transmission shifter car suddenly starts working normally except for mil light. Scan revels no codes. Car runs fine for two weeks and again at 70 MPH on interstate the emergency brake comes almost stopping the car in slow lane. Repeated the procedure referenced above for about 5 minutes until the car started running normally. Mil was on for 50 miles but no codes stored or freeze frame. This occurred 5 days after having recall r05 performed, rrt 14-040, and PCM update.
The transmission does not always change gears immediately when going from high speed (70) to a lower speed (45). It stays in the higher gear and then will jerk into the lower gear. I have been to the dealership where the vehicle was purchased several times, but I keep being advised that there is not a problem. Believe me, there is a problem. I also had the car for 2 weeks and had to have both front tie rods replaced. Would not recommend a jeep cherokee to anyone.
The odometer screen popped up several messages: acc/fcw unavailable service required; then a red battery image and low voltage message; and the transmission was locked in d3. After turning it off for 30 minutes it self corrected but a small red battery icon remained lit on the odometer screen.
On my way to work on march 16th when my service park brake message came across my screen along with my check engine light and park brake light. About 10 seconds later the service transmission message was displayed. I had no power when I pressed on the gas. I was lucky enough to be in a residential area still and coasted into someone's driveway. I put it in park. When I put it in reverse it shifted hard with a loud thud. It literally sounded like the engine dropped out of the jeep. I still didn't have any gas power so I put it back into park with another hard shift and loud thud. I turned the jeep off and back on. I had gas power and it no longer shifted hard but my engine light was still on. Took it in for service the next day. Of course they couldn't duplicate the condition with several test drives so they chalked it up to a software update recall "occupant restraint control module". Fast forward 11 days later, the exact same thing happens. Lost power in gas pedal, service park brake message across screen, changes to service transmission, the engine light, parking brake light and now the traction light all on. When I put it in park then reverse extremely loud and hard thud. Then another message came across the screen, shift to p then desired gear. Put it back into park with a loud, hard thud. Turned off jeep then back on. Got power back in gas pedal and was able to get it home. Taking it in first thing monday morning (3/30) for the exact same issue as almost 2 weeks ago. After reading all the complaints on this site and others, it doesn't sound too promising. I bought this jeep brand new in nov 2013. And this will be the 4th time its been in for service. The previous two were for a crack in the transmission case causing it to leak transmission fluid (3/3/14) and for a faulty internal controller in my shifter (5/16/14).
We leased this car in 3/14 with the thought of problem free driving. The first week we felt as though the car was hopping when shifting. Then the steering wheel would squeak when you turned it (found that odd). Took it back to dealer they did a flash change but did not road test it. They said we need struts and they are on back order till who knows when. So now we set here afraid to drive it but still have to make payments. I am a 68 year old women who does not want to drive a year old car. Oh btw the car still does hop when it shifts. Can anyone point me in the right direction to turn this car in?
The car completely shuts down with no indication or warning while driving, steering wheel locks. Immediately after shutting down the brake (however the gear is in drive) and battery light displays. I take gear out of drive and put it in park, wait a minute or two at times right in the middle of residential street or the end of a turn but it always occur while the car is in motion. I have to crank the ignition several times while tapping down on the gas pedal until the engine starts, hit the brake release, put gear back in drive or at times neutral then back in drive in order to move. This occurrence happened a few times before repairs and about two or three times daily after transmission repairs, and software updates. When pushing down on brakes to make a stop the car will accelerate (as if it's confused whether to stop or go, although I'm pressing the brake to stop) before coming to a complete stop. When backing up or switching gears it's a forceful loud jerk between shifting gears. While driving out of the blue the windshield wipers came on (no rain) and I was not able to disable them . I pulled over on the shoulder and turned the car off waiting a moment before restarting they continued to go back and forth on a dry window they stop on their own about 20 minutes later. Speedometer blanking in and out. Car burning excessive amounts of gas. Prior to engine shut down no indication or warning messages however after repairs of transmission and software updates the engine, throttle, ABS lights, and transmission service message appear and disappear simultaneously when the car is running as expected. Tire pressure display inconsistent.
My family and I were at an intersection going south making a right turn onto a big street. As my husband accelerated, the car would not respond, it would not move, it jolted very strong but would not accelerate. There was a message flashing on the console something like shift to p then to d, and the check engine light, the (p)! Light and brake light turned on. As we were stuck in the intersection my husband turned the car off and turned it back on but it would not accelerate, he put it in reverse and was able to move the car very slowly out of the intersection. Is was a sunday morning, we had to wait over an hour to have jeep roadside send a tow truck. The car was at a dealer for 2 weeks, transmission was replaced. Just got it back but it still jerks when shifting gears and slow to respond when you are at a stop and accelerate. I don't feel safe in the car as its unpredictable, you don't know when the transmission will give out. This was the second time this happened to us. The first was about 7 months after we bought the car, and the second time was about 2 and half months after the first time.
Started backing out of parking space; stopped for vehicle passing behind; started to resume backing; numerous warning lights and tones started; such as a message to get service; transmission would not engage and move vehicle; coasted to another parking space; vehicle engine would rev when gas pedal pressed but transmission still would not engage; clunks were heard as shifter was moved to neutral, park, drive and reverse; turned off engine and waited; several minutes later everything was normal when engine was started. Had vehicle serviced at jeep dealer. Vehicle was reprogrammed by a fca technician on 03/11/15. On 3/24/15, mileage: 13,749 the same vehicle performed similar to first event as stated in the above description. This event occurred as vehicle approached a traffic signal; moving around 20 MPH. Transmission would not engage. Coasted to a safe area. Turned off switch to engine; waited, then restarted; system reset. All appeared to be normal except park sense system is inoperable; on/off switch for park sense will not resolve inoperable status. Headed to dealer again tomorrow for service. This is a serious safety issue.
About every third time driving the vehicle (transmission mode in auto), a dash warning message appears indicating 4wd system overheated and temporarily unavailable, then 4wd capability is lost and vehicle is stuck in 2wd mode. A couple of times the service 4wd yellow warning light also came on. Transmission clunk can be heard when slowing to a stop and steadily depressing accelerator to start from stop or after slowing to very low speed results in no response for a couple of seconds, then vehicle lurches forward with engine speed shooting up to ~6k RPM.
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