Tl* the contact owns a 2014 jeep cherokee. While the vehicle was parked and started, the engine idled up and down and caused the rpms to increase and decrease. During the failure, the check engine and transmission sensors illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 2,200.
2014 Jeep Cherokee transmission complaints
Page 48 of 50: complaints 1,391 to 1,420 of 1,472, newest first, as owners wrote them.
When driving at highway speeds (68 MPH) and slowing down, the gears on the 2014 jeep cherokee downshifted, resulting in an increase in speed, despite pressure being applied to the brakes. This occurs with the automatic transmission when braking change gears from 4th to 5th gear. The shift into 4th gear is followed immediately by a 500+ RPM increase in the engine. If heavy, consistent pressure is not applied to the brake, the car will accelerate 1-2 MPH. If heavy, consistent pressure is applied to the brake, the car shifts violently and the car "lurches" forward due to the increase in RPM.
This jeep still intermittently experiences the sensation of wheel wobble when shifting between 1st & 2nd gear. The dealer is saying vehicle performs as intended. ?? I experience this periodically while driving but not every time. This is troublesome & worries me every day while driving this vehicle.
When slowing down from any speed foot off gas pedal vehicle suddenly accelerates. Happens at various speeds. Even put transmission in neutral coming to stop and it still accelerates on its own. At every stop and corner just takes off. Yesterday almost hit the car in front of me. I was stopped and the jeep decided to accelerate. Had it at dealer on 9/12/14 for service. Jeep did tranny update but did nothing. Head of service department said I just needed to drive it to work itself out. I thought he was joking but he was actually serious! Going to take jeep back to dealer before it kills me ( not joking).getting worse all the time.
I was driving on the expressway doing 60mph. I merged into left lane and began to accelerate to speed limit. Reached 65mph and transmission stalled and threw my vehicle into neutral. I had to pull over onto the shoulder to turn off vehicle and restart. Check engine light remained on as well as message to check transmission. After returning it to the dealership twice, the same thing happened again on 9/22/14 with mileage at 1195.
While traveling at normal speed in snow mode. The car started to shake a little and was making grinding noises. I drove about ten miles to my host and made an appointment. When I drove the jeep to the dealer the problem got do bad I thought it was going to break down. I dropped it off and later found out it was the power transfer unit. The part is on back order and I am told I won't get my jeep back for three weeks. I have only had it for two weeks.
Transmission failure 3 times in the first 3000 miles. First failure was while stationary. Second was at approx 30mph and 3rd at approx 65mph. Failure is unpredictable and causes immediate drop in speed which could result in an accident. Car was 'fixed' by jeep dealer each time, car failed in same manner all 3 times.
Similar to what occurred with the other posts, on saturday my car stalled while at a stop sign. Disabled, the engine light and the service transmission indicator came on the dashboard. Following the advice of some helpful gentlemen, I was able to get the car home. On sunday, I took the car to the dealer and the diagnostic test reportedly stated it was the transmission and then a subsequent call identified the issue as an electrical issue. I picked the repaired car up as directed and then the car stalled. I was almost rear-ended as the car was disabled with the hazard lights. I managed to coast the car into a parking lot by using the advice of the gentlemen and then called the dealer, this is the second time the car abruptly stalled. This time it would not start for me to pull into a parking space. I was asked to drive the car back to the dealer, I refused. After speaking to the general manager of sales, the dealer sent two people to bring the car back and the person driving my car stated it stalled twice but he knew how to get the car going. Monday I missed worked, tuesday they provided a rental, today I picked up the car, and tonight I am in a dealer's rental that will need to be exchanged for another rental tomorrow. This has been a taxing experience that is not expected for a car that was purchased new at the end of april. This is my second jeep but from what I am reading, there is something wrong with this car that needs immediate attention.
I was driving on a low traffic road going approximately 30 MPH when the parking brake error warning light appeared on the dash hud and the gear selector d was flashing. Another warning appeared in the hud that stated "service transmission", as well as the check engine light and stability control warning light. As this began I was on a slight incline and began drifting backward, leading me to believe the engine had died but I could still hear it was on so I applied more pressure to the gas pedal but couldn't move forward. I turned the engine off and as I turned the car back on, another warning appeared stating that I should put it in park before attempting to shift (I was in park at the time) so I went ahead and shifted to drive but the entire car jerked and made a very loud thud that sounded as if I was shifting into another gear while flooring the gas pedal. When I finally was able to go forward, I could barely move even though I was applying full throttle and the rpms were redlined. I couldn't go any faster than 15 MPH for the remainder of my trip (I only had a mile to go since I was almost home) and the rpms stayed redlined for about half that time but I was never able to accelerate over that 15 MPH for the duration of the trip. When I got to my driveway, I put it in park again and opened the hood and the engine was idling much louder than usual.
While increasing vehicle to highway speed and attempting to merge onto the freeway at a safe 'highway speed' the vehicle suddenly "popped" into neutral. I placed the vehicle into neutral manually then, back into a drive gear to continue. Most common occurences with this vehicle are that, it will not 'upshift' properly and, it will hold on to the lower gear far too long before shifting to the next gear. This problem also prevents this vehicle from doing "any kind of coasting", I always have to have my foot on the gas to make the vehicle go forward, even on a gentle downhill incline. Some (most) of the time the transmission will not shift unless the engine revs to about 5,000 RPM. This vehicle has yet to reach it's epa est mileage of 27 mpg, highway or street. My average mpg is 13 mpg even though I am a conservative driver. I purchased this vehicle brand new for my daughter who has yet to drive it consistently do to it's safety issues. The 'check engine light' has been on due to the transmission problems and the dealer has had the vehicle for 50% of the time since I purchased this vehicle. I have yet to see this vehicle go into the 8th or, 9th gear. This vehicle had 229 miles when it was returned to the dealer for service after owning it for 10 days. I purchased it on 8/22/14.
Tl* the contact owns a 2014 jeep cherokee. The contact stated that while at a stop, the accelerator pedal was depressed and the vehicle hesitated to respond before suddenly surging forward. The contact also stated that the vehicle would not operate in reverse or drive. The vehicle was restarted but failed to accelerate over 5 MPH. The vehicle was towed to the dealer, who diagnosed that the entire transmission needed to be replaced. The vehicle was not repaired. In addition, while operating the vehicle in the rain the windshield defroster was turned on but the fog on the windshield would not evaporate. The contact attempted to wipe the windshield using a cloth on both the inside and the outside of the vehicle but the fog could not be removed. The failure was not diagnose or repaired. The manufacturer was not notified of the failure. The failure mileage was 40.
Took car in april for steering wheel noise, and there was a slight wobble then when coming out of a turn then. This became more noticeable as the vehicle was driven. Took it to another dealership the week of july 21, 2014. At that time new front axles were ordered. Took the vehicle in on august 14, 2014 for replacement of front axles. After replacement the concern was worse. They removed axles from a lot vehicle and swapped out. The concern(wobble) is still there. In fact it pretty much happens all the time now when coming out of a turn. A star case was opened with chrysler. Received a call today,(september 4,2014) from the service manager and I was told that chrysler engineers were working on a fix for this problem, but not to expect a fix/repair for this for 3-4 months and that they did not think there was a safety issue and that it was safe to drive vehicle. How can they be sure that this is not a safety issue if they don't know what is causing the problem and do not have a solution for this. This is a full time all wheel drive vehicle and if the wheels are not in sync how do we know this will not be a problem when we are on snow covered/slippery roads. Because vehicle was purchased in march 2014, it has not been driven on snow covered/slippery roads.
When starting from a cold start the engine and/or transmission jerks multiple times for the first minute during driving. After the first stop, the car settles down and does not seem to do it again.
I was driving with my two young children through town. We were turning left on a busy city street when my vehicle would not accelerate and was only able to creep through the intersection at less than 5 MPH. We were nearly t-boned on the side where my 4 yr old child was seated. The service transmission message light came on and car became inoperable! It had to be towed to the dealership. Dealership had to completely replace transmission. They outright lied and denied any knowledge of transmission issues with this vehicle. In conjunction, they could and did not answer any questions regarding the new transmission and if it was any different than the one that failed. To top it off my car was returned to me with several new scratches, an extra part left under the hood, and a broken hood latch. I drove the vehicle home on a highway in this condition and thank goodness the hood did not fly open. This issue with the transmission is deadly! Someone will be seriously hurt or killed because of this defect! Please do not purchase this car.
When you step on the accelerator from 0mph the car stutters and shakes for a few MPH until you get to about 15-20mph and then it drives like normal.
Front end axle boot leak and subsequent shake/vibration in front end on acceleration and right turns mostly. Went into "limp mode" upon driving during low speeds on more than one occasion with check engine and service transmission lights coming on. No good computer history stored in engine computer to determine problem even happened. Shake has continued even with replacement of both front axles. Limp mode and warning lights haven't happened since transmission wiring harness and transmission computer were replaced . Has been serviced by two local dealerships for over a month and have had customer service contact with chrysler/jeep customer service about issues since transmission problems. Engaged in lemon law action because purchase dealer has stated on more than one occasion that the shake is a characteristic of the 2014 model of jeep cherokee, "all of them have it on their lot" so there is nothing to fix. I just don't want this to be a larger issue with more vehicles involved so I am reporting my problems.
Vehicle was having severe issues shifting gears. Transmission warning light came on, less than a mile later the malfunction indicator light came on. Vehicle then lost 4wd capability. Vehicle seemed to stall out and max out at 20 MPH. Car stopped a few blocks from my house while in a turning lane. Turned the car off and turned it back on, was able to barely make it home. Luckily, it was late night and no traffic. Could've cause a big accident. The vehicle sits here at the house right now because it will not run. Calling the dealership when they open tomorrow to try and find a resolution.
I went to shift vehicle into drive, vehicle would not shift into any gear. Turned the vehicle on and off three times, on the third attempt I managed to get in to shift into drive. Vehicles transmission service and check engine lights came on stating "service transmission start from park with vehicle at zero speed." when I had shifted through to drive to move the vehicle the transmission made a clunking sound like it had fallen out of the jeep. I drove it 3 miles to my house only going 30 MPH. When I got home I attempted to put the vehicle into park and the transmission would not move past neutral. I attempted to remove key 4-5 times and because of this the dash lights had stayed on. I disconnected the battery and had the vehicle towed to the dealership the next day.
While slowing/breaking/decelerating from any speed that has cause vehicle to be in gear 5+, around 35-25mph, transmission will downshift from 5-4 and vehicle will surge. Vehicle will not decelerate, transmission remains in gear 4 and RPM remains 2k. Excessive pressure is required on brake to slow vehicle. If break is not applied, vehicle will not slow down and will maintain 25mph for extended period of time. Measured distance I obtained was 0.4 mile before engine RPM began to decrease below 2k and vehicle began to slow without brake pressure.
2014 jeep cherokee limited, 6 cylinder, purchased on april 21, 2014 with 321 miles on it. There was a slight shimmy in the front end that they told us was a flat spot in the tire that would work itself out and the transmission would have to "learn" my way of driving. On may 30,tt 2217 miles I brought the vehicle back tot he dealer for hesitation in the transmission and shuttering and grinding in the front end. The jeep has been back to the dealer 6 times for shuttering and grinding in the front end when proceeding from stop or low speed after being on the highway at a constant speed for several miles. Shuttering can happen when turning or going straight. I have also reported several transmission issues to them with the cars inability to downshift going up a hill and or to up shift when coasting down hills. At one time as I was entering the highway, I tried to accelerate to 55 and the car would not go over 30 MPH. I'm glad there were two lanes or I would have been rear ended. Car was very jerky when proceeding from a stop and would often suddenly jerk forward after a hesitation to even move. Car has been reprogrammed 3 times, had a new valve body installed, a new transmission installed and two new axles installed two days after the axles were installed the shuttering and hesitation in transmission started again. Dealer has failed to get back to me.
At low speed turns, left and right, ie in a parking lot or turning at an intersection, popping and groaning from front suspension/steering assembly. Very audible and ratcheting feel can be felt in the frame and steering wheel. Not an issue when driving straight or at speed. First trip to dealer...could not duplicate. Next day, after contacting jeep consumer service, the jeep was taken back to the dealer and I test drove the vehicle in the parking lot for the service consultant. The popping/groaning noise was evident in every turn and the car was taken into the service area for suspected "suspension" problem. Next day contact with dealer...they think it is either the axles or transmission. Called jeep and they called dealership. I was then told by jeep they were replacing the axles. Subsequent msg from service department confirmed they were changing the right front axle but it was back ordered. Now two days...no jeep, no transportation, no loaner. I am a master army aviator with thirty years of flying. I know when a machine is broke or about to be.
Transmission light came simultaneously with car losing ability to shift gear, move forward or reverse. I was in a precarious situation as I was on a heavily traveled road. Car is being towed to dealership. This is a brand new car and clearly there is a dangerous issue with the transmission of this car. I am very concerned to drive this vehicle, even after the car has any necessary repairs. I believe this car is a poses a serious safety threat due to its inability to gain speed or change gears at critical times.
This is a followup complaint to (odi number) 10618847. A phone call was made to ntsb referring to this incident (ref 670186). Today while driving in traffic and at an intersection, the 2014 jeep cherokee I was driving bucked violently then stalled. The power steering stopped working and the vehicle was brought to a stop. When I restarted the vehicle, it was not capable of exceeding 3-4mph even though the engine was revving. The boston police responded as I was in a dangerous location and waited with me for an hour until aaa could tow my vehicle back to the dealership. The check engine light and service transmission message appeared on the dashboard. The vehicle was towed to the dealership just days ago under identical circumstances. The last time the dealership performed a 'software update' and assured me that with the new software this problem could not happen again. Any assistance you could provide would be very much appreciated.
About 7am on august 3, 2014, I was operating the above vehicle in light traffic on a divided highway. While traveling at about 20mph,the vehicle suddenly bucked and the transmission light came and a message came on stating to put the vehicle into park. At the same time, the power steering also stopped working. I pulled the vehicle over to the side of the road and put the vehicle into park. I waited a period of time before I attempted to put the car back into drive. At this time the check engine light was flashing and the display was flashing in red to check transmission. The drive button was flashing when I re-engaged the car into drive. The engine sounded like it was revving and the vehicle would not go above 5mph. I was less than a mile from home and traffic was light so I drove it back to my house. The vehicle was towed back to the dealership where they explained that this is a "software problem". I am notifying the ntsb as this seems to be a major problem with this vehicle that should most certainly be a mandatory safety recall if this "software problem" is affecting other vehicles. I would not want to see someone experience this problem on the highway.
Wobble between 15-20 MPH I didn't notice it until 2 days after purchase in november of 2013. It's now been 10 months with no fix. I've seen many people having the same issue on jeep forums. Some had axles replaced, and some had both axles and transmissions replaced. Nothing seems to fix the problem. Jeep has to be aware of the problem but I can't even get an acknowledgement that they know problem exists much less a fix. Who knows what damage this could be doing to parts on the front end. How about jeep just admitting there is a problem and they are working on a fix!
Vehicle is shifting very hard in low gears, and jumping into a faster drive on long down hill runs. Took the car back to the dealer, and they claim they know about this problem and updated the computer. The car still has the same problems.
Transmission slipping and sluggish, eventually failed to shift into any gear.
Incident occurred on freeway while traveling at 70 MPH. Was traveling in the #1 lane and encountered a slower moving vehicle. Changed to the #2 and accelerated, but got no response from the vehicle. The freeway at this portion is a downgrade so vehicle was able to coast downhill. I accelerated again and vehicle failed to accelerate. A "service transmission soon" message was displayed on dashboard. I exited the freeway and came to a complete stop at the bottom of the offramp. I pressed the gas, while in drive, and the vehicle did not move. Placed in park and then back in drive and the vehicle did not respond. Placed vehicle in park and shut it down and restarted vehicle and it did struggle to move forward several feet. Placed vehicle in reverse and it did not respond. Repeated sequence of turning it off and back on and the vehicle responded. Placed vehicle in drive and it did not respond. Repeated sequence and vehicle finally moved forward. Was able to slowly drive vehicle to dealership. After half a day dealership stated "chrysler" told them to wiggle the cables and see if any of them are loose. After they determined the cables were not loose they installed the new transmission updates and cleared the error codes. Service tech stated the problem should not happen again. So far I have not experienced any other failure with the transmission.
Tl* the contact owns a 2014 jeep cherokee. While driving 24 MPH or less, the vehicle failed to decelerate when the accelerator pedal was released. The contact was able to stop the vehicle by depressing the brake pedal. The vehicle was taken to the dealer for diagnostic testing. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 434.
The car suffers from poor shifting characteristics. It experiences extreme lag between the time the accelerator is depressed and the time that the engine responds. Shifts to allow passing activities on the highway are especially problematic, as its ability to provide good response/power when attempting to pass at speed is, in a word, crap. The car experiences shift delays when attempting to accelerate from 40+ to 60+, it experiences lag and then sudden acceleration when attempting to maintain speed or accelerate while going uphill, and it experiences slow response off of stops unless the gas pedal is floored. Because of its uncertain acceleration response, it is extremely difficult to be comfortable driving this vehicle. Jeep needs to recall the car and perform actual qc testing on the transmission. It is simply awful and a dangerous piece of equipment to have on the road.
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