The contact owns a 2014 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact became aware that the 4-WD warning light was illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with Power Transfer Unit (PTU) failure. The contact was informed that the Power Transfer Unit needed to be replaced. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 121,500.
2014 Jeep Cherokee transmission complaints
Page 5 of 50: complaints 101 to 130 of 1,472, newest first, as owners wrote them.
I was driving down the road when all of a sudden my car was in neutral and I was unable to get the car moving. Called AAA they towed me to In a state Transmission because the transmission light came on. Interstate Transmission said there was nothing wrong with the transmission. It’s a computer problem. Soooo we going to fix this anytime soon?
2014 Jeep Cherokee with 84,000 miles. I took it to a dealership because it had a clicking noise. They said the PTU, Power Train Unit was going bad and the splines were causing the noise. Apparently this can cause the vehicle to stop moving and will damage the transmission if not replaced. I was told the part is on backorder and may take a few months to get in. Received a quote for over $4,000 to replace the PTU.
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at various speeds, there was an abnormal sound coming from the transmission while changing gears. There was no warning light illuminated. The local dealer was not contacted. An appointment with a local independent mechanic was scheduled to inspect the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 172,000.
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving on several occasions at various speeds, he observed a clicking noise coming from the front undercarriage of the vehicle. Additionally, the contact stated that he observed a warning chime and the service 4-WD warning light illuminated. The vehicle was taken to an independent dealer where it was diagnosed that the PTU needed to be replaced. The vehicle was not repaired. The vehicle was taken to the residence. The vehicle was then taken to a dealer where it was diagnosed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 160,000.
Bought 2014 Latitude Apr 5, 2023 Trouble starts with acceleration moving 40 mph suddenly I'm not going anywhere, car is in nuetral but gear shift is still in drive but engine is. Car message says put vehicle in park restart and choose desired action. I'm in the middle of traffic that's moving 40 to 60 mph. This has been ongoing for over a year. I have not had my Jeep for over 340 days since 2023 as it remains in shop.
My car is a 2014 My PUT failed in 2020 for the first time, and now In 2024 for the 2nd time. This is supposed to be a heavy duty vehicle and I dont ever take it off road. It shouldn't fail like this.
The Power Transfer Unit (PTU) needs to be replaced. A warning light came on, "Svc 4wd". I have 130,000 miles on the vehicle. My mechanic said it will take months to get the part because so many other Cherokees are having the same issue. It would seem to me that if this issue is so widespread, a recall should be made on it. Instead, I am being asked to pay $3,500 to have it repaired once the part comes in. Now I have a car that I am afraid to drive before it is fixed as I don't know if driving it will create further, more extensive, issues.
The Power Transfer Unit PTU is failing on my 2014 Jeep Cherokee and Jeep knows this is an issue. They have already recalled over 67,000 vehicles for this issue but somehow my vehicle isn’t affected when there’s no way I could have damaged the part myself. The problem has been diagnosed by a Jeep dealership as failing but I don’t want to drive it and have fail in the middle of a trip where I would ultimately lose all power to the vehicle and be stranded in the middle of the road. No warning lamps came on but vehicle has been making a loud scraping metal on metal sound below 35 and when decelerating.
My vehicle had no service light or warnings prior to shutting down in a parking lot. Now it won’t start and says 4WD is unavailable, service transmission. I had to pay for it to be towed to my home. I’m a disabled veteran living on a fixed income and cannot afford to take it to a dealer. Seems to me that the recall W47 20V343000 directly addresses the reason my vehicle is inoperable and so SHOULD include my VIN!
The contact owns a 2014 Jeep Cherokee. The contact stated while driving approximately 30 MPH, the message "Service 4-Wheel Drive" was displayed. The contact stated that the failure had been recurring intermittently and was preventing the vehicle from switching from one driving mode to another as intended. The vehicle was taken to the dealer, where it was diagnosed that the Power Transfer Unit (PTU) had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to the federal safety agency Campaign Number: 20V343000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 153,000.
PTU issue keep appearing, believe our call should also be included into below recall. Can someone advise please? Recall #: [XXX] Report Receipt Date: [XXX} Component(s): POWER TRAIN:AUTOMATIC TRANSMISSION Summary: Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Service 4WD light is constantly on while driving. The Jeep is at over 112,000 miles. My mechanic did a diagnostic check and the code that was provided was C14A7-97 PTU Motor-Component or System Operation Obstructed or Blocked. I checked with the Jeep dealership for a possible recall and gave my VIN number. There are no current recalls. For 2014-2017 Jeep Cherokees where the PTU has not been previously replaced, the auto maker’s recall number is W47 and the federal safety agency’s recall campaign number is 20V343. At the current moment I’m scared to drive this car. I drive my elderly mother and kids in this car. If these problems are due to a recall I need my car fixed by Jeep. They are the only ones that know how to handle this situation.
When tank is filled up, my car stall or jumps and losses power when in drive and come to a stop, it tells me to put in park. But has done it while driving and just died, but it happens every time I fill up my tank, but it’s bad when I get to a red light and it jumps or when I come to crossing and just jumps in traffic or stops
SVC Warning light on- Notice of 4wd not accessible/power issues/surges/constant burning smell of fluid. Started about 3/1/2024. Took for service at Firestone then referred to Transmission shop. Transfer box for 4wheel drive defective, fluid leaking. Advised I could loose power without notice if not repaired. Local dealers are backlogged for the part, by several hundred requests, as this is a issue for this vehicle. Repair is costing me over $3,000.00. My mileage is 68000.
The contact owns a 2014 Jeep Cherokee. The contact stated that while the vehicle was idling, the message "Shift to Park" displayed and the vehicle shut off. The contact indicated that the failure had also occurred while driving at various speeds. The vehicle was taken to the local dealer who was unable to duplicate the failure or diagnosed the failure and no corrective service was performed. The manufacturer was not notified of the failure. The failure mileage was 4,000.
The 2014 - 2016 jeep Cherokee introduced a new design to increase off-road capability, by creating a PTU "Power Transfer Unit" for their 4WD models, many of the v6 models had problems with this unit and two recalls have been created by the federal safety agency to deal with this problem, My car is the 4 cylinder model which also has a PTU and has suffered the exact same issues the V6 owners had but we have not been given access to the recall. This is a widely known issue that thousands of 2014 4 cylinder jeep Cherokee owners have been suffering with. It is a risk and danger on the road way, causing irregular and unexpecting driving issues, complete loss of power to the rear wheels "which could be life threatening in some situations", in my situation I had reduced and intermittent power when trying to take a left hand turn across traffic nearly causing me to get impacted on the driver side. I had my [XXX] father in the car as I was taking him to his chemo appointment. Upon taking the car to the dealership they told me that the PTU would likely need to be replaced at a cost of over 4000 dollars. I feel as thought there is sufficient correlation to the other issues this manufacture has with the part(s) in question, to warrant further investigation and recourse given the severity of the failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle suddenly shifted into neutral, after which the vehicle lost motive power. The driver was able to coast to the shoulder of the roadway, where the failure persisted. The traction control warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 19V447000 (Power Train) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 134,000.
transmission- vehicle started jerking and bucking with less than 101,000 miles.
When trying to turn through an intersection, transmission slipped into neutral and would not shift back into drive for several minutes, while I was stuck in the middle of the intersection. After finally shifting into drive, I returned the vehicle home, only 1/2 mile, and it did the same thing 4 more times.
Jeep wont shift or move after stopping at a stop sign leaving me stranded
Power Transfer Case failure. There is a recall for both the PTU and the transfer case for other Jeep Cherokee models 2014-2016, but my vin # is not included. I experience frequent issues with a sudden loss of power when trying to proceed from a stopped position, often in the middle of an intersection. I found many complaints online about this with 2014 Jeep Cherokee Trailhawks, and have asked FCA and the Jeep dealership several times over the past 2 years why my VIN isn't included, if I am experiencing the same problem. FCA wouldn't even open a case for me about it. The repair is approximately $8000 through Jeep, and $1500 through 3rd party, however it requires programming, which only Jeep can do. Re: the liftgate recall, I've been waiting 7 months for parts to come in for that, as well. My liftgate failed at least 3 years ago.
The contact owns a 2014 Jeep Cherokee. The contact stated that after fully refueling the tank, the transmission failed to operate as designed with the messages "Shift to Park" and "Shift to Desired Gear" was displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The approximate failure mileage was 167,000.
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle began to shake, after which it lost motive power and suddenly jerked forward. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the PCM wiring harness. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number:Â 23V338000 (Electrical System, Structure), and the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. VIN tool confirms parts not available. The failure mileage was 103,000.
The 4 wheel drive unavailable indicator keeps coming up. In all research there is a safety risk if the PTU goes out. Chrysler is refusing to remedy the extended warranty of 8 years/150,000 miles on my vehicle. Saying the code is not the code they are looking for! I also took my vehicle to the dealership in Casper Wy. They specified Chrysler/Stalantis is not honoring this. I also called Chrysler directly and received the same run around! I have owned MANY jeeps over the years as well as have many of my family members and NEVER had an issue. No accident has happened yet but am VERY aware it could happen if not remedied!
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving and attempting to accelerate, there was an abnormal pop and a clunking sound detected. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the bolts on the power transfer unit had been stripped. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to Manufacturer Communication Number: 21-014-23 (Power Train). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 170,000.
The vehicle went out of gear basically into neutral at 70 mph going down the interstate. Afterwards the vehicle would not go into any gear leaving me stranded on the side of the interstate.
The vehicle will not shift into 4-low. Randomly says 4 wheel drive is unavailable. Abnormally hard jolts and shifts. The transmission does not shift correctly and makes it very uncomfortable to drive. The lag response time from pressing the gas pedal to the moment of acceleration is between 1-3 seconds. Car not downshifting or using 2nd gear at all due to software reflash is robbing part of the functionality of the vehicle. Off-road select trac modes programmed gear shift points render using the modes completely useless and wastes unnecessary fuel.
I was pulling out into a busy road and the clutch stuck and caused the transmission to drop into neutral. I couldn’t move or get the car in gear for 30 seconds while traffic was coming my way. I had to turn the car on and put it back in drive and it slowly pulled away
We had been having problems with how the car was running and took it in for service. As with the other over 1,000 complaints on here on the PTU UNIT, ours needs to be replaced. Of course our VIN number is not included in the recall even though the recall is listed when you just type in 2014 Jeep Cherokee. In fact, our VIN is only included in 9 out of 13 recalls. THIS ISSUE NEEDS TO BE ADDRESSED AS MANY PEOPLE ARE PAYING WELL OVER $3500 for this repair that appears to be affecting many 2014 Jeep Cherokees. I also have a friend who has the same Jeep and ended up trading theirs in rather than having to pay that money to repair it. Please include all VIN numbers in the PTU recalls.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2014 Jeep Cherokee?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history