Tl* the contact owns a 2019 jeep cherokee. The contact stated that while driving at an unknown speed, the vehicle stalled without warning. The vehicle was not able to restart. The vehicle was towed cortland chrysler (3878 west rd, cortland, ny 13045) where the vehicle was diagnosed. The contact was informed of oil consumption in the engine and that oil needed to be added to the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 48,000. The VIN was not provided.
2019 Jeep Cherokee engine complaints
Page 12 of 17: complaints 311 to 340 of 473, newest first, as owners wrote them.
Vehicle stalls when slowing down. Restarts after several tries. Stalls when in motion and slowing down. This has happened 3 times with the first being 5-15-20.
My 16 month old jeep turns off while you are driving it. This has occurred twice in the prior two weeks. No warning lights--the car just turns off completely. I have been advised this is due to a drop in oil pressure, but the oil pressure light doesn't come on. The car has been maintained according to the guidelines within the manual which states to change the oil when the engine light comes on and that it should never go beyond 10,000 miles between oil changes. When the car was taken to the dealer for the issue we were advised that the reality is that the oil needs changed every 4,000 miles and this is a known issue and that more frequent oil changes reduces the likelihood of this occurring. My 16 year old son was driving the car the first time this occurred and the second time it was on a 45 mile an hour road. This is a known issue and yet chrysler/jeep does nothing to resolve it.
My car has turned off on me several times since I bought it. It slowly starts and shuts off when I make a turn. It has shut off on me up to 4 times in less than a mile, while I have my child in the car. Also in a busy intersection. I have taken it back to dealer several times and they say it is due to low oil and they add it and send me on my way. This issue continues and is a huge inconvenience. 04/10 was the last time it happened, I took it in and they changed my oil again.
Tl* the contact owns a 2019 jeep cherokee. The contact stated that there was an abnormal burning chemical odor coming from the engine and into the cabin of the vehicle through the air condition vents. The contact stated that the odor smelled like burning plastic. The contact became nauseous from the odor. The vehicle was taken to marino chrysler/jeep/dodge (5133 w irving park rd, chicago, il 60641), however, the mechanic was unable to replicate the failure. The contact also stated that there was a metal on metal sound when the brake pedal was depressed. The manufacturer was not notified of the failures. The vehicle was not repaired. The approximate failure mileage was 2,000.
Every time I don't get an oil change right away, my car will stall in the middle of the road at random times with no warning. I have been with my two young children in the car when this has happened several times, it's extremely unsafe and I am so tired of this issue. I've spoke with the dealership and they said all jeep cherokee's are like this, as if it is normal. We are lucky we haven't gotten into a crash due to this. This is just ridiculous and I'm looking into doing a buy back for this car. Can't trust jeep now.
Excessive engine oil consumption. No leaks but have to add engine oil every 1,000 - 2,000 miles. The car is brand new less than 10,000 miles on it. It should not be using engine oil. Have had cars before that never used oil. This car shouldn't be going through this much oil this fast. I had to top off the engine oil twice and it's got less than 2,500 miles on it.
While driving my jeep its completely stalled out loosing power steering and electrical , had to manually get it to the side of the road. A previous recall ua9 has been issued for this problem but my VIN doesn't match even though it did the same thing.
There were several incidents of the following happen: car starts fine, I drive for a few minutes and the car just shuts off and just stops all of a sudden. So I wait and try turning it back on. Thank goodness it wasn't on a highway. Sometime it re-starts the 1st time but sometimes it takes a few tries. First time this started happening (nov. 2019), the dealer said it needed oil change but it was only at around 40% oil life. They told me it was "bone dry." it was fine after oil change. Now (feb 2020) dashboard still has the oil life as 48% and it's only been 4000 miles or so since last oil change. Dealer will probably tell me again that it needs an oil change but it's very strange a new car (2019 jeep cherokee model) will burn through its oil in just 4000 miles. It's very concerning the car just shuts off/turns off all of a sudden without any warning. And if it does burn through its synthetic engine oil in just 4000 miles it seems there is something really wrong. Also, I don't know if this correlates with the problem but when I make a turn I hear a "bing" sound which makes me look at the dashboard to see if a light came on but there is nothing there. This happened when the problem started happening and I'm hearing it again this time around. I had this problem happen to me 6-7 times (sometimes 2 times in 1 day) in the last 4 days. This has me scared to drive my car around. I was researching online and I saw others are having similar problem so I though I would report this too. Https://www.cargurus.com/cars/discussion-t77885_ds986042
The problem started last week, while making a right hand turn my jeep suddenly lost all electrical power including the power steering. After I put my car in park and waited a few minutes it started back up without further incidents. The first incident happened on a snow day on my morning commute to work, had I taken a busier route it would have caused an accident. The same thing repeated the following day minus the snowy conditions. I schedule my car for service where I bought it as soon as I was able to take it. When I arrived to the dealer I spoke to a service adviser and explained what had transpired. He quickly recognized the problem, and asked a very specific question. He asked if the car died out while making a right hand turn which was the case both incidents. He went on to say that it happened to that model and engine if they oil gets low. I was astounded as I was not due for an oil change for around 1,000 miles. Clearly jeep is aware of the issue which seems to be obvious design flaw. I understand how recalls work and I am left to assume that they have decided against it as an oil change can be a temporary fix and a engine replacement would be costly and time consuming.
Tl* the contact owns a 2019 jeep cherokee latitude. The contact stated that while driving at various speeds, the vehicle stalled without warning. The contact turned the vehicle off and back on and the vehicle operated as intended. The vehicle was taken to tuttle-click automotive group38 auto center dr, irvine, ca 92618 (949) 835-4812 where it was diagnosed however, the technician was unable to duplicate the failure. An oil change was recommended. The vehicle was not repaired. The contact stated that the failure was intermittent. The vehicle was then taken to another dealer, dch chrysler dodge jeep ram fiat of temecula 26845 ynez rd, temecula, ca 92591 (951) 225-4541, to be diagnosed which was still pending. The contact mentioned the federal safety agency campaign number: 18v344000 (engine and engine cooling), the federal safety agency campaign number: 18v524000 (electrical system) as a possible solution to the failure. The manufacturer was made aware of the failure but no further assistance was provided. The failure mileage was approximately 20,000.
I was driving home from work one night and all the dash lights come on and the vehicle completely stalled in the middle of the highway. I had to attempt to pull over and switch the key off and back on to restart the engine. I also have been at a stop multiple times and turn out into the road and my vehicle won't go, which could result in me getting hit. I also had my recall 'fixed' for the power train, went back because I received another letter saying it was possibly not fixed and it still tells me the problem was not fixed on my vehicle. I cannot use cruise control on my vehicle because when it goes down the slightest hill, curve, whatever, the rpms go all the way up and just sit there, even when I have turned off the cruise control and braked it still stays shifted up for a long time. I regret purchasing this vehicle, especially with a baby on the way any day now and her safety being at risk. We are in the process of finding another vehicle.
2019 jeep stalls when driving when oil is approx 2 quarts low, there are no warning lights or any indication that oil is low. Dealership says this is common on this type of engine as it burns oil quickly.
I was waiting at a red stop light in my 2019 jeep cherokee 4x4, 2.0 l turbo, when all of a sudden my battery light on the dash illuminated. I looked at my push button start switch and it said "run". The light turned green and I stepped on the gas and nothing happened. The car was dead. Cars behind me start honking their horn. I put on my hazards and put my arms up in the air. I then moved the gear selector to "n" and pushed the start switch. The switch toggles from "run" to "off". So, I hit the button again and the car starts. I move the transmission into "d", but the car just revs like it is still in neutral. I move selector to park and then back to "d". Then the car then allows me to take off. However, I was stuck in traffic for a whole light cycle and had many people wondering what I was doing. I have no idea why the car stopped working. My car has about 13,500 miles on it.
Jeep only has 30000 miles. Bought brand new. Car recently started stalling when slowing down. Apparently jeep designed the engine to stall with low oil. Took car to dealership and they said this is a known issue and that the 4 cylinder jeep consumes more oil and an oil change will need to be every 3000 miles on a brand new car. There is a large amount of similar complaints from other people online and eventually leads to an engine replacement. Not only is the oil consumption outrageous for a new car but the stalling is completely unsafe as we have an 11 month old.
My car make a humming noise like it's trying to catch up while driving it stalls and sometimes while driving the car engine goes dead I have to keep pushing start button about 3 times to restart I took a picture of light that comes on and also another car backed into my car when car went dead it's very dangerous been to dealership several times they said everything was ok they even told me to take pictures of lights when it happens like I'm lying and I did even thought all pictures are time stamp.I can't afford uber and car note I need help.this happens on freeway highway side street anytime no warning.
While driving slowing and coming to a stop the vehicle's battery light will start flashing and then the car will stall and shut off. I put the vehicle in park and turn it off for 15 seconds then turn the key to start it again and the car will crank over very slowly and sputter for about 4 second before starting again. This has happened 3 times in 2 week. The first occurrence was monday jan 6 2020, 2nd was jan 10th 2020 and third was jan 13th 2020. I took the car to the dealership friday jan 10th and they told me they could not recreate the issue and gave me the vehicle back. I was told if it happens again then to call back.
To whom it may concern, my name is [xxx] . I am contacting you for concerns of my newly purchased 2019 jeep cherokee. I would appreciate it if someone could contact me about my engine stalling while operating the vehicle. I have concerns of this vehicle causing safety issues while in motion the vehicle stalled on a major highway loosing complete control and barely made it out of the road way tmwith no warning there was no engine lights or beeping. While having my family in it. My phone number is [xxx]. Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Engine is shutting off for no reason. Dealer says it is low oil sensor shutting it down. First time the dealer just filled it with oil. The second time I brought it in they pretended not to remember the first time it happened and claimed to have no paperwork on it as they claimed they just topped it off with oil. I signed in on their computer so they must have the records of me being there, they gave me no paperwork the second time just told me to drive 1000 miles and they would recheck the oil.
On dec 19th of 2019 I was leaving work when I made a right turn during busy traffic when my 2019 jeep cherokee suddenly stalled on me. I had to pull over and restart the car. The car did turn back on. After speaking with my local dealer, they told me that the car was almost out of oil however no light was on then or at the time of the stall. I was informed this is a 'safety' feature to prevent the engine from hurting itself if the oil gets too low. An oil consumption test was started. The car only had 12590 miles at the time of the incident. This is also the second oil test that has been done the first one was done back in may of 2019 when the car was at around 6000 miles.
Jeep has a safety feature so they say that causes the car to turn off while driving if the oil in your brand new vehicle gets low. This happened many times once in the middle of an intersection. I called my dealer who told me its normal and to change my oil even though my onboard dash said I was fine no oil warning light just the car turns off while driving. Very dangerous and it is not easy to restart . I was slowing down for a redlight the light turned green and my car turned off causing driver behind me to almost hit me I was panicked. This happened many times more and I contacted jeep dealer and they told me to change my oil and it wont happen again. To have a car shut off instead of an oil warning light is extremely dangerous why not use the light it came with. That is not a safety design for anyone but jeep so they dont have to replace brand new cars that burn over 3 quarts of oil every 4000 miles. They arent worried about the drivers stuck in the middle of an intersection waiting and praying their car restarts. I have video of it doing it my neighborhood and never once does the oil light come on. The car actually dies while in motion not just stopped. I have a video of it but it is 3 minutes long and it will not upload I guess due to the length of it. It has happened many time since decemeber first times I just thought the car was cold due to outside temperature and the bars on the dash indicating the car was cold. To say I purchased a brand new car and did not expect to have to add 3 quarts of oil every 5000 miles is an understatement to fear for my own safety driving my car is crazy. I have changed the oil and now I have to constantly monitor it so I can be safe this should never be the case and dodge knows it does this and does nothing but offer an oil consumption check every 1000 miles. Horrible
While driving the SUV shuts off completely. No engine power, no lights, no steering. This has happened 6 times leaving the SUV in the dark with no lights with children int he car. The SUV shuts down while in motion, at 45mph speeds on county roads and at high speed 70 MPH + on turnpike. I am scared for my life. Dealer is not helping me. I put the last date in. It happened 6 times.
I was in an automatic car wash and after it was finished my jeep would not engage into drive from neutral. I had the automatic engine shut down turned off. I tried multiple time from shifting from neutral into drive. I also restarted my jeep twice and on the second time it started and I could drive away.
Vehicle driving and when coming to a stop it seems like the auto turn off wants to turn off even before stopping. Feels like its going to stall. Also leaving a red light when it auto turns on it jerks and then switching from first to secong gear it jerks. The transmission has so much lag switching gears and picking up speed it also jerks and takes forever to pick up speed. But my most concern is gear switching and jerking and almost stalling when coming to a stop with the auto shut off trying to turn off while driving. And when it turns back on it jerks when you give it slight gas.
This has happened multiple times to my vehicle. It first happened at roughly 6,000 miles and is now happening again at 12,000 miles. Each time, when I was coming due for an oil change. The vehicle will stall out in the middle of the road as I come to a stop. Sometimes it will restart, but other times I have to jump it. This will happen at a complete stop as I'm trying to get going again or as a I am slowing to a stop. It will happen on any road at any time whether going straight or turning.
Tl* the contact owned a 2019 jeep cherokee. After the vehicle had been driven for approximately seven minutes, it caught fire after being parked for five minutes. The fire department was contacted and was able to extinguish the fire. The vehicle was destroyed. A fire report was filed. The contact stated that several weeks before the fire, she noticed a burning odor coming from under the hood of the vehicle. The vehicle was scheduled to be towed from the scene, which was still pending. Haselwood auto group (950 w hills blvd, bremerton, wa 98312, (360) 362-5848) was contacted by phone and several pictures of the vehicle were sent via text message. The manufacturer was not informed of the failure. The cause of the failure was not determined. The approximate failure mileage was 2,499. *ln*jb*dt*jb*dt consumer stated she thought a rodent got into the engine.
Tl* the contact owns a 2019 jeep cherokee. While driving the vehicle, it completely shut off and the brakes, power steering, and lighting failed to work. The failure occurred while driving around a moderate incline. The contact guided the vehicle and stopped at the edge of a driveway. The vehicle eventually restarted after approximately five attempts. The manufacturer was called and advised the contact to take the vehicle to the dealer for diagnostic testing. The contact also stated that all the instrument panel gauges went dark a few weeks ago. The dealer had not been contacted yet and was an hour away from the contact's residence. The contact researched the failures online and found many complaints about the same matter. The vehicle had previously been repaired per an unknown recall to reprogram the power modules, which was when the recent failures began. The failure mileage was 31,000.
Tl* the contact owns a 2019 jeep cherokee. While driving approximately 15 MPH, the vehicle stalled, lost braking and steering ability, and the battery warning indicator illuminated. The contact wait a few seconds and the vehicle restarted normally. The contact stated that the failures occurred five other times. The vehicle was taken to medina chrysler jeep (3205 medina rd, medina, oh 44256) where it was determined that it was normal for the vehicle to consume an excessive amount of oil. The dealer further stated that if the owner did not keep track of the oil consumption, "it was normal for the engine to seize". The vehicle was not repaired. The manufacturer was notified of the failure. The contact was advised to read the owner's manual on how to maintain oil consumption for that type of engine. The approximate failure mileage was 29,995.
I purchased a 2019 jeep cherokee trailhawk on 11/11/2019. That same evening the instrument cluster, uconnect, and lights all cut out while I was driving down the road. This caused the engine control to be cut and dtc's for brakes, ESC, transmission, and the shifter. Thankfully the first few times this happened on a street with heavy traffic during rush hour and I was able to restart the vehicle. It happened again on the second day while in motion on a side road and again the third day except while driving on the highway. After the third day, I scheduled it for service at a local jeep dealer. Upon having my vehicle for five days, the dealer discovered a corroded/faulty ground and made the necessary repairs. The vehicle was picked up on 11/18/2019. It drove great until 11/20/2019 when the power once again was cut from the instrument cluster, uconnect, and lights. This also resulted in a loss of engine control with the same array of dtc codes being displayed and also occurred while driving. I was able to safely pull off the road and restart the vehicle. Thankfully this happened roughly a mile from the dealer and I was able to limp the jeep there. They checked the codes and advised me to bring the vehicle back in the morning. On 11/21/2019 I returned the jeep to the dealer where it is currently being worked on again. This vehicle is an extreme danger to not only myself but to other motorists that could potentially collide with me due to the random and unpredictable nature of the issue. I am so concerned about the safety of the vehicle that I will not allow my children to ride in my vehicle with me.
I got the vehicle at 5 miles. The dealer told me the oil change is ever 5k miles. I decided to make a small trip to canada, so before heading there I check the fluids. ( just in case) and notice the dipstick on the oil is 75% and I check the oil life dashboard and it states is at 85% oil life. I assume it will be fine and make the trip around 1500 miles round trip total. I didnt check the fluids coming back to the city till like 2 months after since I use the car only for commuting and grocery shopping. I was nearing 5k miles and the I check the engine again (been off for actually couple of days) and the oil level on the dipstick is rock bottom. So I add 1 quart of the manufacturer's stated oil and continue driving it till it hits 5k. I take it to the dealer they do a quick oil change and theyr supposed usual inspection and say everything is fine. Oil change is finished and they put a new sticker at 10005k miles exactly 5k miles manufacturer recommends oil change. I continue driving it and slowly rack up 2k miles and check the oil level which has gone considerably from full to half dipstick. Keep in mind it was a cold oil inspection and the vehicle has been off for more than 5 hours. I drive it again 1k miles more and the darn oil level drops to 25% of dipstick. Even made a facebook post in a jeep page and the mechanic admitted that these 2.4l are oil burners and that no new vehicle should be consuming oil like that. I take it to dealer asap and they tell me every oil change is 3k miles not the 5k miles and write on my visit paper I took the vehicle late for oil change. I'm writing this at almost 8500 miles and just took a picture and video of inspection.the dipstick has gone down at least 10% down .. Also had a vehicle shut down before oil change that's why I added the quart of oil before the 5k miles.
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