power steering went out while driving down the interstate at 70 MPH. The dealership said that the rack and pinnon had to be replaced. The Jeep has less than 60,000 miles on it. This is unacceptable for a product of this expense and quality.
2019 Jeep Cherokee steering complaints
Page 3 of 5: complaints 41 to 70 of 120, newest first, as owners wrote them.
I was driving down the road, got onto the highway, and I suddenly lost my power steering. I noticed the red warning light come on right when it happened. Up to this point I never had any problems with the power steering or any warning messages. It was raining pretty hard, and I could not safely pull over for a couple miles. I finally found a space to pull off to. Turned my vehicle off, let it sit for a little bit and then turned it back on. The warning was gone and everything felt ok. So I got back onto the highway and 3 minutes later it all happened again. I was able to make it to my destination and hoped that if I let it sit a little longer maybe it'll fix itself. After about an hour I went to go start my car and the warning was still on and this time a warning message appeared stating my power steering needed servicing. I turned my car off and then back on and the message was gone and everything was working again. I left my destination to go back home about a mile down the road I lost my power steering again, this time both the light and the message appeared. I made it home and the issue continues to persist. I only have 45k miles on it. This just happened today so I have not been able to get it into a shop. The fact that this happened on the highway was very scary. I had a very hard time just trying to get it back into my driveway.
While attempting to accelerate from a stop on a slight incline the battery light came on and I was unable to move forward I was in drive pushing the accelerator but rolling backwards and the power steering stopped working. I put the Jeep in park turned it off and restarted but the same thing happened. After the third or fourth try the Jeep resumed normal operation.
Vehicle stalled when slowing to a stop prior to coming to a complete stop, power steering went out and loss of vehicle control almost causing wreck 7/15/22.
Was driving on the interstate and power steering went out suddenly and vehicle became very hard to control and get off the road
2019 JEEP Cherokee Trailhawk started making a "cluncking” noise in the front suspension/steering at 12k miles. Reported the issue to the dealer @15k service (July 2020). Dealer stated there was no issue. Reported the noise again at 22k miles (March 2021)-dealer stated that engine oil leak was getting into an electrical plug for the front power transfer/traction control modules and activating features that caused the noise, which dealer “addressed” by stopping the leak. The “cluncking” noise continued getting louder. At about 28k miles, i drove through a puddle of water and the vehicle lost steering control--it pulled hard to the right and needed strong persistent correction to avoid going off-road. I got a wheel alignment and rotated the tires just-in-case. "Clunk" noise continued and every time car hits a puddle/wet pavement with both tires, it pulls to the right, risking loosing total control if i don’t anticipate the pull. Took it to the dealer again @ 32k miles. Informed dealer that the same “clunck” had gotten louder, the vehicle was loosing steering control every time I hit water on the road. Dealer diagnosed a noisy and defective rack and pinion, even though the previous two complaints for the same noise were ignored. I took the car to another dealer and did not inform them of the diagnosis. This dealer also diagnosed a bad rack and pinion system and tie ends and broken engine mounts. I called JEEP Customer Service, who promised to call me back within 24 hours but never did. The car is now out of warranty for an issue i reported twice under warranty. There is a recall (V99) for defective rack and pinion units on this model but this VIN apparently is not covered, although it clearly has an issue.
I was driving on the highway with cruise engaged at 72 mph. I suddenly lost my power steering. Exited highway immediately to investigate the warning light on the dashboard. Turned the car off for about 3 minutes, but power steering did not reset. Limped the vehicle home where it sits today. Mileage of vehicle is 45050.
The power steering in my vehicle went out while driving down a major road (speed limit 55 mph) with curves in the road. There were no warning lamps or symptoms of concern prior to the power steering going out causing the vehicle to lock up and the inability to turn or steer the vehicle. Then a “service power steering” light turned on. The vehicle is currently at Dodge Jeep Ram of Troy, AL waiting to be fixed. I was notified today, that the vehicle will need the power steering rack replaced.
I had the exact same power steering concern as other drivers have reported to Jeep: HOMERECALLSSafety Recall V99 – Steering Gear – 2019-2020 Jeep Cherokee RECALLSSafety Recall V99 – Steering Gear – 2019-2020 Jeep Cherokee oemdtc September 19, 2019 No Comments August 29, 2019 the federal safety agency CAMPAIGN NUMBER: 19V637000 Steering Rack Gear May Fail A loss of steering control increases the risk of a crash. the federal safety agency Campaign Number: 19V637 Manufacturer Chrysler (FCA US LLC) Components STEERING Potential Number of Units Affected 5,294 We were stuck on the side of the road when the vehicle stopped. Baxter Jeep said they could do nothing so charged $2,195.55 to have issue fixed. Called Jeep case number 82521843 and they said they are unable to assist with cost of safety issue due to being out of warranty.
On saturday 3/5/22 around 2:30 pm i was driving and the engine shut off on midlle of street. No warning or any previus signs. On sunday 3/6/22 i got a low oil presure warning ligth. The safety of my family and any person around us was at risk becouse my vehicle was in movement, it could have couse an accident luckily i was driving in a street at low speed if it had happened at high speed it could be really bad. There was not an accident for police to report and today is sunday so the jeep corporation does not work on sundays, so no one have inspected the problem. Like i stated on the day after the engine shut off i got a low oil pressure warning light on the dashboard. I have read some information on internet of issues were the tiger jeep engine shuts of and couses serius accidents and i am concern for my familly safety while using the jeep. Last time i had this issue the jeep company was supposed to fix the issue of engines shutting down with the recall. Please help solve this problem before someone get into a serius accident.
The Power Transfer Unit is malfunctioning and steering wheel sometimes out of control.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 65 MPH, the vehicle was shaking. There was an abnormal noise detected from the front and rear of the vehicle. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle was working as designed. The vehicle was taken to the local dealer who informed the contact that there was an unknown issue with the tires. The vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was unknown.
My husband and my son were driving my Jeep on the highway going 70 MPH when with no warning there was absolutely NO power steering and almost went off the road over an embankment. Luckily it was my husband driving because I would not have been able to control the car. When researching this year of Jeep, there is a recall for this issue on only a certain number of vehicles, but of course when I put my VIN in my vehicle is not on the recall list and I also see several complaints of the same issue with the steering and not being on the recall list. This is a HUGE safety issue and NEEDS to be address immediately.
This particular year and model of jeep has 2 recalls not registered to my VIN number related to my accident. Airbags- impact and acceleration sensors. Steering- steering rack gear. Tonight while driving my jeep to my local walmart, my steering completely quit and locked up on me causing me to go off the road, hit a speed limit sign, almost roll my vehicle, and cause possible irreparable damage that may total my vehicle all together. The impact was hard enough to cave in my whole front passenger side fender, rip my mirror completely off, dent both passenger doors deeply, bend my door frames, and almost completely tore off my rear fender. During this, my air bags did not deploy, and I know the accident was bad enough that they should have. This could have been life threatening, and could have ended entirely worse than what it did. My power steering pump seems to be working fine, but my jeep itself is still registering it as a power steering issue, which makes me believe that there are significant electrical issues with the jeep itself.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 70 mph, the vehicle lost motive power, shuddered and jerked making it difficult to steer the vehicle. The vehicle swerved into an intersection and into the grass. The contact manually steered the vehicle back into the lane and pulled the vehicle over to the side of the road. The contact inspected the vehicle but could not find a cause for the failure. The contact continued driving to the residence with only manual steering available. There was a power steering warning light illuminated on the vehicle after the failure occurred. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 35 mph, the electric power steering failed and the steering wheel ceased. The power steering assist warning light was illuminated. The contact drove the vehicle in manual steering mode to his residence. The vehicle was taken to the dealer however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to the federal safety agency to file a complaint. The failure mileage was 65,000.
Oil change and recall completed 3,000 miles ago for oil consumption issue. Drove 3,000 miles and stalled on roadway immediately following a right hand turn. During shutdown there was steering control loss. Pulled car off road and checked dipstick. Dipstick was dry. Added 2.5 quarts oil. This car still consumes approximately .75 quarts of oil per 1,000 miles. Will restart oil consumption test with jeep dealer immediately.*dt consumer stated he would like the case closed, issue has been resolved.
November of 2019 battery voltage was low. While driving steering would jerk/pull/grab to the left or right. Did this many times driving down the interstate, making turns and a few times the car would shut down. I made sure to keep my distance during this time while driving and thankfully there were no accidents. Scared to drive vehicle. Had the battery checked at an auto parts store they said it was good. Took it into the dealership they found wires ran by jeep during manufacture found a wire chafe near starter and was a ground wire. Fixed the issue. Fast forward 11/2020 getting nav display replaced due to screen separation. First radio install was not compatible, and steering has been messed up since the first radio was pulled out and put back in. Coincidence not sure... Jumpy/play/loose/stiff when correcting to stay in lane. Explained this to dealership, safety concern, have to fight the wheel to drive and only did this when there was an issue in 2019. 4th visit back to dealership 3rd radio finally worked. Dealership said they installed a steering software update. They drove my vehicle approx. 50 miles. Said there is play/jerking/jumping in steering while driving and to let them know if it continues... I feel like a drunk driver, unsafe to drive, and my vehicle has less than 40k miles. I can't pin point why the car is doing this and how to get this taken care of. Jeep should be fixing this problem as this is a huge safety concern. I have come across many complaints for cherokee steering issues. This is a hazard and very dangerous, I drive 2 hours round trip for work.
When driving at highway speeds the steering has a 'sticky' spot that makes minor corrections on the road more difficult. It's as if you over correct to get past the sticky spot. It can be scary to you for fear of over correcting into another lane. I noticed it at about 15000 miles. It's at the dealer now. They are replacing the rack and pinion steering. Unsure if this will fix the problem or put a bandaid on it.
Around 2:30 am on december 30, 2020 I was driving home on the freeway. It was raining a little bit but nothing to what I have driven in before. I set my car to cruise at 65 MPH when all of a sudden my steering wheel started locking up. I found that my steering wheel would not turn the way I wanted it to and was veering left. I had to use some force to keep it straight and not get into other lanes. I thought I was okay until a light lit up on my dashboard. I believe it was the engine light because as I heard it go off and flash at me, my car started to stall up and then go repeatedly. As if it was hard for it to grasp on to moving forward. Last night was the scariest night of my life and I hand never had that happen to me. Almost pulled over because I thought I was going to crash. I kept it at a stable 60 MPH and off cruise control as soon as the steering went haywire and it seemed to have helped a bit. I feel the need to get my car checked but I also believe that all other 2019's should get recalled for this issue.
Jeep stalls when oil is low, battery light comes on, I have to pull over, restart my car, and it rattles. Stalls when I turn, and battery light comes on.
Driving the jeep on the nj turnpike the steering wheel went slack. My wife reacted by jerking the steering wheel which caused the vehicle to swerve into the adjacent lane nearly missing another vehicle and the guard rail. The jeep was going 66 MPH (the speed limit is 70mph there). I've taken the vehicle to the dealership we leased it from 3 times and they say they won't or can't repair it because when they test drove it the problem didn't occur. It is an intermittent, serious problem. There have been several incidents of this nature reported for this model jeep in the federal safety agency last year and this year. Because of the potential for a major accident driving this vehicle with this problem we restrict when and where we drive it.
The vehicle will stall for no apparent reason. The most recent occurrence happened in the turn lane at a busy intersection, on a hill, in the rain. The car only restarted after several attempts. The vehicle will also lose steering for no reason while driving. The battery light will come on with the issues described above. Also, the car will chime while driving, with no trouble indication on the dashboard.
This happened months ago and they cleaned some connections to fix it but its happening again. At full speed the car completely loses all electronics including power steering, braking, and the dash goes blank. Then it flashes a service transmission warning while every alarm and light on the dash comes on. After coming to a complete stop and putting it in park it will restart again. This has happened 3 times over 2 days.
When traveling at highway speeds, the steering wheel has a notch, or hard spot in it to go straight. It either wants to go right or left, and when you try to correct it, it's hard to move the wheel then with more pressure you can get past that point then it gets super easy and jerks. What happens is when you're trying to go straight, you just bounce back and forth in the lane. It's extremely annoying but even more dangerous. Even with both hands on the wheel you just bouncing from right to left to right to left the whole time. Jeep always says there's nothing wrong and that's normal, but it's not.
The vehicle will jerk quickly to the right without notice, when on the highway.
6 times in the last week, my car has shut off mid drive. As I am driving, my car will ding, my battery light will flash on and then my car will completely shut down within 3-5 seconds. I will have to turn my key to off, wait a minute and restart. I will have to pump the gas pedal and my car will sputter before it turns over and starts back up. Under normal circumstances, I do not have any engine lights displayed on my screen for attention and everything runs smoothly. I have also checked my battery on the screen display as I drive and it is always between 14.2-14.4v. During these shuts, my car is going under 30 miles per hour, but has happened as I am turning and going straight. Most recently (this morning), I was driving straight (had just pulled out of my parking spot at my apartment) and my battery light turned on and my car locked. The steering wheel and pedals were unusable, but my engine remained on. I checked my battery during this and it says it was at 12.2v. I had to shut my car off, pump the gas to turn the engine over and my battery displayed as back at 14.4v. This happened 3 more times before I was out of my apartment complex (every 50 feet or so) and I turned around and parked again. I had my car hooked up to diagnostics machine after it began the first shut downs, but it returned with no error codes and my battery tested fine and all the wires were secure. I called my jeep dealership and they stated I am outside my warranty (by 800 miles), so I would have to pay for the fix. This is clearly a defect with my car. I can see through online research that many other jeep cherokee owners are having these exact issues and jeep is giving them the runaround. I also see there are some recalls for jeep pertinent to this concern, however my particular car is not included. This is very dangerous as my son was in my car for all occurrences + I have a 30 min commute.
On several occasions while driving at various speeds the vehicle has stalled out or died. Either while driving at low speeds or turning left/right the same thing happens. Without notice, light indicators for battery, automatic start, and now engine pops on while the steering locks up as the jeep stalls. I've taken it to the dealership twice only for them to say there aren't any active recalls for my jeep and that they don't know what is the cause for the vehicle to stall while driving. I service my vehicle regularly and keep up with the maintenance. I purchased this vehicle in august of 2018 on only have 34,588 miles. This makes no sense and I fear that my and the passengers in my jeep lives are at risk from the malfunctions of this jeep engine system. The manufacture has been no help for the numerous customer complaints that are having the same problems. I just wish they could actually fix it so I can have some piece of mind!
On tuesday, september 8, 2020 at approximately 1130 hours, my recently purchased 2019 jeep cherokee latitude plus 4x4 with 30,000 miles locked up at a speed approximately 30 plus MPH, while entering an interstate on ramp. A tractor trailer traveling at approximately 50 miles an hour narrowly avoided me in a near head on / t-bone accident. My vehicles engine revved prior to my transmission making tremendous noise and suddenly my vehicle felt as if I had just hit a solid concrete wall. My vehicle lost all steering and I had zero control over where the vehicle was traveling. My dash lit up with every light and my parking brake was also engaged. If this had happened a second later, I wouldn't be alive! If this had happened on the interstate at 70 MPH I can't imagine what damage this vehicle would have cause physically to me or any passenger. Let alone who this vehicle would have hurt. All these engines and transmissions should be recalled, they will kill someone. The transmission will damage the engine and vice versa, so recalling one after it damaged the other, is like putting a band aid on a turd! Northbound interstate 77 on ramp at the pocatalico entrance (I have owned this vehicle approximately 3 weeks and this is my first vehicle purchase). Again, I would ask the federal safety agency to recall all the engines and transmissions for this vehicle, these are lemon's which will kill, if they haven't already. I have seen the jeep lawsuit for the 2014, 2015's. Please stop them from selling these powertrains for the 2019's! Or at least make jeep recall them. This is fraud. If it's not, I don't know what is. So I'm stuck with a vehicle that can kill me, you guys are the only ones that can stop this. Thanks 🙏
While make a right turn from a city street into my residential area the vehicle turned off in mid turn.
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