Tl* the contact owns a 2019 jeep cherokee. The contact stated that the steering wheel made an abnormal noise and vibrated while driving. The contact also stated that the rack and pinion and steering shaft also made an abnormal noise while driving. The power train-automatic transmission, engine, service brakes and hydraulic, electronic system wiring cable under hood, seat, air bags warning lights were illuminated. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,500.
2019 Jeep Cherokee steering complaints
Page 4 of 5: complaints 71 to 100 of 120, newest first, as owners wrote them.
I was driving very slowly, turning the corner of my street when power steering failed, light saying power steering needs servicing came on. I couldn't control the steering, hit the curb, it took out a chunk of the tire and bent the rim. I backed up and with great difficulty, drove car down street trying to get it in driveway. Couldn't steer, parked it in front of my neighbors house.
2019 jeep cherokee completely stalled while decelerating on the interstate. Lost all power, steering, and brakes. Was able to restart the vehicle as soon as I put it in park. Called 3 different jeep dealers who told me they can't diagnose it unless the check engine light is in and that I should call back if it does it again. The 4 cylinder model has a recall for a software glitch for the exact same issue, but mine is a v6. I hope I live through replicating the experience so I can call the dealer to be told they can't/won't figure out what's wrong.
When excelling on the highway there is a vibration felt in the steering, suspension and or drive-line starting at 60 MPH. The vibration increases with severity to the point of where it feels unsafe to increase above 75 to 80 MPH. Generally below 60 MPH or costing at 60-70 MPH down grade the vibration seem to be regular road sensation.
The power steering just randomly went out on a new pre certified vehicle from car max with 51k miles. Makes it impossible to turn
On june 15, 2020, I turned left onto a city street and my vehicle began making the warning sound, the same sound when the seatbelt isn't buckled. A few seconds later when I turned right into another city street, the battery level warning came on, then the entire dash lit up and the vehicle quit. After a few attempts to restart, the engine came back on. The next day after I made a left turn, the same thing occurred, the battery level flashed on the dash, then the entire dash lit up and the engine shut down. I wasn't able to steer the vehicle to the shoulder of the road. It took 5 attempts before the engine would restart. On the june 18th soon after I pulled out of my driveway onto a city street, the same event occurred, the dash lit up and the engine stopped, however this time I wasn't making a turn, but I had slowed down because another vehicle coming in the opposite direction had veered close to my side of the road.it took several attempts to restart the engine, and it soon cut off again before I got it back in the driveway. When this occurred, there is no way to guide the vehicle to the side. I was very fortunate that I wasn't hit. Now I am too scared to drive my vehicle.
Jeep has been taken to the dealership 3 times for this problem. First time they couldn't diagnose it, after submitting a problem on here dealer finally took the time to look into it. After taking it back again they ended up keeping the car for 1 week and they replaced the power steering system. 2,000 miles later another steering problem is occurring. Steering is very squirrelly at highway speeds just like before. Car constantly is pulling to either side. Dealer diagnosed it saying it's the castor from the alignment but the dealer cannot fix it and now has left me sitting in the water again.
The steering wheel jerks from left to right when driving. This is a huge safety concern as it could cause loss of control. It happens continuously when traveling above 55mph, going straight, and turning. I have had a dealership look at this and they claim there is no issue and that it is the electronic steering control kicking in. They also had other complaints from multiple 2019 jeep cherokee owners and they spoke to chrysler about it and were told that there was nothing they could do.
When traveling down the highway at speeds above 35 MPH, the steering feels like it is abnormally difficult to keep centered in the lane. Then the vehicle starts to drift either left or right and when I try to correct it back to center lane it has some resistance and then it jerks causing it to over correct. This give the feeling of control loss for a moment, and after its back to center it goes the other way doing the same thing. When it is doing it, other people on the road notice it too and won't pass on the left in fear of the vehicle swerving to hit them.
While driving my jeep its completely stalled out loosing power steering and electrical , had to manually get it to the side of the road. A previous recall ua9 has been issued for this problem but my VIN doesn't match even though it did the same thing.
Tl* the contact owns a 2019 jeep cherokee. The contact stated that while driving at 70 MPH, the steering wheel was slightly turned and failed to respond. The contact was concerned that in inclement weather over correcting the vehicle could lead to a crash. The vehicle was taken to reed chrysler located at 1724 n spring st, beaver dam, wi 53916, (920) 887-2300, to be diagnosed. The vehicle was driven by a technician who was able to duplicate the failure. The contact was informed that there was no recalls or a fix for the failure. The manufacturer was not contacted nor notified of the failure. The approximate failure mileage was 6,000.
Driving at highway speeds, really anything about 50mph up to about 80mph, I feel the wheel stick when I try to correct the wheel to stay going straight. Even when going around curves on the highways I can feel the stick and it's frightening sometimes. Trying to explain it at the dealership to help them understand he hard and having them feel it might be harder without highway around here to get it up to those speeds for a period of time. This has happened by the way multiple times over the last 10000 miles.
I bought this jeep with 8 miles on it. At about 5,500 miles while driving straight the steering seems to almost have a dead spot where it feels like there is loss of control to the vehicle. This happens repeatedly causing possible over correct trying to determine if you have control of the vehicle or not. Dealer has been called and awaiting to hear back. My first ever jeep purchase.
Previously, I reported issues with oil consumption, which eventually required an engine replacement. I now have an issue with steering wheel, feels like it is trying to correct itself when driving regular streets and highway with no issues of alignment, tires, etc. Appt with napleton's arlington heights on 1/23/2020 did not mention anything that was done to look for issue, other than recall software update of 18va9182, which they said would solve the problem. However, the problem persists. In addition, I just received a safety recall notice from fca, stating that when I had taken my vehicle in for recall #18v739, that my vehicle was not properly inspected and the recall was closed. I told the dealership this was done completed and they said they would do the update, however, they had not completed the correct one, and the problem with steering still persists. I am worried this issue is a safety concern, and would like to be contacted to have this problem addressed.
Ever since I purchase the vehicle it will pull to the left or right. When trying to correct the position of the steering wheel I feel resistance until it gives and jerks in the opposite direction. Feels like something is getting stuck and then comes loose. This only happens when the vehicle is in motion and is very noticeable when going around 35-55mph. When at a higher rate of speed it is as though the momentum of the vehicle is helping it stay straight but it will still do it.
When driving mostly at highway speeds but sometimes at lower speeds the steering gets tight when making a slight adjustment to the steering, which makes me pull it harder to get it loose and then have to over compensate to get the vehicle back in a straight line. This is extremley dangerous because it has caused me to run off the highway and come very close to hitting other vehicles. I have had it in the shop at the dealership 3 times and chrysler looked at it and said this is normal with the electronic speed sensitive steering. This should not be normal because it is putting my life in danger. This issue has been since I bought the vehicle august 2018.
Tl* the contact owns a 2019 jeep cherokee. The contact stated the vehicle would not immediately respond when turning the steering wheel. The contact indicated that the steering wheel had to be turned approximately 1/4 of an inch in either direction before the wheels would respond. The vehicle was taken to the local dealer colby dodge (1000 taylor ave colby ks) who performed a steering module update however, the failure persisted. The manufacturer was not notified. The failure mileage was 22,000.
While the vehicle's engine is running, regardless of the gear selection, there is a slight jerking of the steering wheel. This jerking occurs at random with no other noticeable issues. This issue is not "throwing" a code and dealership is claiming there is no issue found. Odometer is at 10340 miles. This is a dangerous issue as it could cause my vehicle to collide with another vehicle or object if not resolved. Issue occurs when vehicle is stationary or in motion and occurs approximately every minute or so. It occurs on city streets as well as highway. It occurs while driving in a straight line or during a turn. There is no specific driving condition that resolves the problem or worsens the problem.
When driving at expressway / highway speeds of 60 plus for a non stop 30-50 miles, there is almost like a "dead spot" in the steering. When I move the steering wheel about 1/4" to the left or the right it feels like it is catching on something when making small wheel adjustments within your own lane, it almost feels as if your tires break loose, but on dry pavement. When the steering then catches. It also feels like there is gust of wind on both sides of the vehicle. It then jerks back and forth. There is also a burning smell for a short period of time. This started at 5500 miles. I have a 2019 jeep overland. It could easily become dangerous. Had it at zeigler jeep in schaumburg il on 11/9/2019 and they recoded module and cound not recreat the proble. It has been happening more and more frequently since then. Went back on 12/26/19 and took the tech for a 1.5 hour test drive and everything happened as stated above. The tech finally re-created the problem. My new 2019 jeep overland has been in the shop since then. They are sending engineers in from jeep. All I want is a safe car. Ps; this is my first jeep product.
When driving at highway speeds, there is almost like a "dead spot" in the steering. Making small wheel adjustments within your own lane, it almost feels as if your tires break loose, but on dry pavement. When the steering then catches, it can cause a small jerk. If this happened on ice, it could easily become dangerous. It has been happening more and more frequently for the past month or so.
I purchased a new 2019 jeep cherokee on 6/29/19 with less than 5 miles on odometer. On 9/7/19 (less than 1k miles), I started car, drove halfway down block and the steering completely locked. Power steering light went on and car was not drivable. Called dealership, who was very accommodating, and they towed the car and gave us a loaner. After several days, the dealer was unable to come up with a solution so they opened a case with chrysler. After three weeks, the entire steering column was replaced, which seems like a safety issue in itself so I did not take the car on the highway or on long trips. For the first couple of weeks, the repair seemed fine, but then the steering column/wheels started making loud grinding noises and thumps while parking and pulling out of parking spaces. Now it is happening while I am driving, louder and lasting longer. I have had two scary instances of steering/wheels grinding, thumping, locking while changing lanes and I have no control of the steering for 10-20 sec. It happened again today (12/30/19) while driving in a parking lot. The steering locked while I made a slight turn going approx 5mph, and the grinding/thumping was so loud and strong that it felt like the whole front end of the car was going to fall off. This lasted longer, around 20sec, and then the car just drove completely normal. I have also had multiple instances of feeling that I have zero control of the steering and that my wheels are not on the road. No noise, no locking up, just no control of the vehicle at all. This is my third 4x4 and my second jeep, so I am well aware of how to drive the car and how it should handle. This is not normal and, quite honestly, I feel like this car is going to kill someone. Taking back to the dealership tomorrow so their repair dept can troubleshoot. This car is not safe to drive.
When driving on the freeway after about 20 minutes the vehicle appears to get a "dead spot" in the steering. When I move the steering wheel about 1/4" to the left or the right it feels like it is catching on something. I dropped it off at the dealership today and after about 6 hours they called and told me it was fixed. They said there was just an update that needed done on the steering. I will be picking it up later and will see if it is corrected. Vehicle has 28k miles on it.
While driving at speeds of 50mph or higher the steering will freeze or lock briefly not allowing you to make steering adjustments. Added force is need to correct the steering path of vehicle. Acts as if the steering has a dead spot.
At highway speeds 60-75, while making small corrections while driving steering becomes slightly tight and then steering gives in and jerks. Tightness and jerk happens in both directions. Happens in every drive at highway speeds only.
Tl* the contact owns a 2019 jeep cherokee. The contact stated that the recall notification for the federal safety agency campaign number: 19v637000 (steering) was received in october of 2019. The contact took the vehicle to farrish chrysler, jeep, dodge, ram (9610 fairfax boulevard, fairfax, va 22031, (703)-273-0200) and was informed that the part was not available. The manufacturer was contacted and stated that the additional part to complete the steering gear replacement was not available. The manufacturer provided the contact with case number: 71416456. The vehicle was not repaired. The contact had not experienced a failure.
When driving at highway speeds in a straight line, I experience a 'dead spot' or slippage with the power steering. Mostly noticed turning the steering wheel slightly to to the right to make small adjustments. While making the steering input, nothing will happen at first, then as more pressure is applied, the steering will 'jump' slightly and catch. The effect is that it feels like you're driving on a very windy day when it's not windy at all.
I got a important safety recall for steering gear on 10/29/2019 I called the jeep, chrysler company on 10/30/2019 and advised me to take it to the dealer to change the part. Took the car to dealer service on 10/31/2019, today is 11/21/2019 and the car is still in the service and each time they said that the are waiting for a part to come and change. And they found few parts to change. Today is 11/21/2019 and the car still in service to fix and change the parts. Called the co. And said that I am not safe to drive the car, because in the past I had the same issue in one of cars ten years ago after they replaced the steering gear part took the car and was driving on the highway and the steering gear loose and we had a big crash with my children and was a fatal accident. My car is lease on 09/01/2019 and refused to take it back and give another car, please help me and reply to my fearing, I called the jeep and chrysler dealer and they refused to take the defected car back and give another safety car I have two questions and need help as I am senior and live in boston and driving to ny on the highway please help me what shall I do, I don't know what to do or whom I ask for help ? -do you think that after they change the part of the steering gear will be safe to drive??? - for whom shall I call or contact to explain my problem and my fear?? Your reply will be very important to me...please help and thanks in advance. A questions that I am not safe to drive the car again. And I don't know if the car will be safe to drive especially on the highway when you are driving 65 MPH
As I was traveling about 30mph my power steering locked up. I wasn't able to turn the wheel at all. A service power steering light came upon my dash. When I called the dealership they refused to let me tow it there or fix it even though it was less than 6 months old and under warranty. I ended up having it towed there anyways without telling them. It was just a code that had to be cleared but they made me pay 120$ for labor even though it was under warranty and at no fault to my own. This is the only problem I've had with this vehicle other than that I love it. If I were in a different situation although it could have been very dangerous and I was very unhappy the way the dealership treated me.
Over the last four weeks the steering has developed a 'dead zone'. The steering will jerk when pulled out of this 'dead zone'. I took the vehicle into firestone for an alignment to see if it would correct the issue. The technicians confirmed with me that there is an issue with the installation of the cradle of the vehicle.
2019 jeep cherokee limited 4 x 4, in service on 4/2019, with 13,700 miles as of 10/27/19. In last two days steering wheel is jerking in my hands, as though the lane sense feature is trying to bring vehicle into center of lane. That feature is disengaged and is never used. The jerk is slight but perceptible and always seems to be in a left to right motion. Since I live in country and travel roads with speeds at 65+, great concern that this issue may lead to a failure of the steering system or steering wheel itself. Had a similar issue many years ago with a ford vehicle, which resulted in a recall after the steering wheel on my vehicle actually came off the column and spilled bearings on the floor.
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