The contact’s husband owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the powertrain unit needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer where it was diagnosed that the powertrain unit needed to be replaced. The vehicle was repaired but the failure reoccurred a two years later. The vehicle was taken back to the same dealer where it was determined that the powertrain unit needed to be further diagnosed. The vehicle was not yet fully diagnosed. The manufacturer was notified of the failure. The failure mileage was 53,368.
2019 Jeep Cherokee transmission complaints
Page 11 of 29: complaints 281 to 310 of 840, newest first, as owners wrote them.
A "4WD unavailable, service needed" light came on. I took it to a jeep dealership. They inspected and notes were "Failure is inside the PTU. Part is on backorder with no ETA at this time." This description exactly fits the description of "Part 573 Safety Recall Report 25V011"
The truck I bought last November 2024..was running kinda bad.. by may of 2025 the tranmission was stalling I call the dealership..and explain my problem. I was told that someone would call me back but that never happened...July of 2025 the car was running hot I had my service work done oil change..tune up..so by August I had to use a jump box to start the vehicle..come September 2025 the truck was just cutting off on the highway or wherever I might have been and everytime I turn left or right it would cut off.. I have been really stressed my job is in jeopardy.. I just been going threw some mental issue with the truck...I really should have been warned about the recall.. I don't think it's fair for car dealership to sell cars that are not reliable and I hope that I can get some help in this matter
The 4 wheel drive light would come on and off then it stayed on so I took it to a Jeep dealership and paid for an OBD scan it showed the Power Train Unit (PTU) and I had my car put on OBD scan again and found out the Throttle Position sensor (TPS) also is in need of replacement after I was entering the highway my gas pedal did not accelerate and I was lucky to be able to downshift into manual and coast off the highway. I have looked it up and the Power Train Unit (PTU) has been recalled on vehicles like mine but my vehicle is not listed for recall replacement. I can have vehicle ready for inspection.
While driving 50mhp the vehicle sounded like it was stalling. Couldn't speed up. Svc 4wd and stop/ start system unavailable. There should be a recall to repair but the dealer has no solution or parts. Need solution asap
There is a current recall for Jeep Cherokees 2017-2019 for a faulty PTU. My vehicle is not included in the recall, however, it is displaying issues consistent with the PTU. In auto drive-mode, there is a low grinding noise up to 18 mph. In snow, sand, and gravel drive-modes, there the noise is constant to at least 30mph. When the fuses were removed to try to disable the PTU, the noise was considerably louder at all speeds in auto drive-mode. Once the fuses were reinserted, the noise went back to the original under 18mph in auto. There are no noticeable issues with the braking or steering systems.
The contact's girlfriend owns a 2019 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the “Service 4WD” warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a failed PTU. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failur,e and a case was filed. The contact referenced an unknown recall with a similar failure description; however, the VIN was not under recall. The failure mileage was approximately 136,000.
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact became aware of an abnormal thumping sound coming from the vehicle. Additionally, while depressing the brake pedal, there was an abnormal sound coming from the vehicle, and there was excessive heat coming from the wheels. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be reprogrammed. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer. The contact was informed of an unknown recall; however, the VIN was not under recall. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the federal safety agency Hotline to report the failure. The failure mileage was approximately 60,000.
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 50 MPH, the 4x4 warning light illuminated, and the vehicle unexpectedly slowed down. The contact stated that the vehicle lost traction control. Additionally, the contact heard a screeching sound coming from the front of the vehicle. The contact received notification of the federal safety agency Campaign Number: 25V011000 (Power Train); however, the part to perform the recall repair was not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,495.
The vehicle is a 2019 Jeep Cherokee with approximately 70,000 miles on it. Check 4WD light came on. Took it to a Jeep dealer who said that it is a problem with the rear differential and would cost $6,000 to repair. Vehicle's VIN is not included in the PTU recall which has affected other 2017-2019 Jeep Cherokees.
The service 4-wheel drive light warning light came on. It is a PTU issue that Jeep has recalled 63K vehicles on in February. My jeep has been sitting in the shop since 9/8/2025 with no anticipated date of receiving a part. It is unsafe to drive the vehicle; therefore, I have been without a vehicle for almost 2 months. Jeep is aware of the issue and is doing nothing to correct the issue.
The 4WD service light keeps coming on and off in my 2019 Jeep Cherokee Latitude Plus. The obd2 code c1494-92 displays. This is directly related to a Power Transfer Unit (PTU) issue. There was a recall issued in January of 2025 (recall 01C). However, I am being told that my VIN is not covered under this recall. I contacted the manufacturer (Jeep) and there were not able to give me a reason why the 01C recall does not cover my vehicle. the federal safety agency referred me to the manufacturer. But I keep getting the runaround and nobody is providing me a clear answer on this issue.
I have a 2019 Jeep Cherokee with only 30,000 miles. The car is mostly used to drive to and from work. Nothing crazy. The SVC 4WD light came on. I took it to a JEEP dealership. They said, “Transfer Case - Clutch Pressure Regulating Solenoid: C14A7-97 - PTU Motor-Component or System Operation Obstructed or Blocked, FOUND THAT THE TRANSFER CASE COLLAR SPLINES ARE GONE, WE NEED TO REPLACE THE TRANSFER CASE ASSEMBLY.” Like others have posted, a similar recall was issued but they said it doesn’t apply to my car. However, SO many people are having this issue the parts are on back order. They want to charge $13,000 to fix it. How is this possible with a car that has only 30,000 miles, no accidents, and regular maintenance?
When driving I experienced the loss of power when trying to accelerate. My Jeep began to exhibit a loud noise and vibration which sounded like a "Jack Hammer" being used. There was a smell like something was burning, there was jerking, grinding, making clunking noises and happened each time I was making a turn or trying to accelerate. This put my safety and other drivers safety at risk because it could have caused an accident especially with the loss of power. My wheels can lock up and this will cause me not be able to steer or have control over my vehicle. This can cause harm to myself and others which can include death of either party. I do have fluid that leaks from under the vehicle and the burning smell comes through the car vents. The problem has been reported to a confirmed Jeep dealership, Fred Frederick with no resolution because they are still unable to obtain the parts. I contacted them as soon as I was notified of the recall which was January 23, 2025. My AWD light does come on and off but I am uncertain of the dates. My Jeep Cherokee has the 2.4L Turbo engine. I also notice that the FCW does not operate properly as before and since this incident, I am not able to drive my vehicle due the unexpected loss of motion/power while driving and to prevent further damage.
Jeep has issued a recall notice for this make/model on the power train unit. My car is experiencing the exact same issue however my VIN# is not included in the database for this recall. As a result, Jeep is saying that they will not cover the expense of the repair. This is a known issue and my car falls under the guidelines of make, model and year of this recall. Why is this not covered under the standard recall practices?
The contact owns a 2019 Jeep Cherokee. The contact received notification of the federal safety agency Campaign Number: 25V011000 (POWER TRAIN). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
First brake switch stopped working. I could not move vehicle and had to have it towed to dealer where the brake switch was replaced. Now less than year later I get a SVC 4WD notice.this happened right after I had my vehicles oil changed and tires rotated. I am told I now have a faulty PTU actuator that must be replaced for almost $2k. I have a 2019 Cherokee L with 88,500 miles.
The "SVC 4WD" indication light comes on and off over that last 3 weeks. At times on the hightway I hear a loud noise with vibration, and loss of powe when driving. I took my 2019 Jeep Cherokee to Chrysler Dodge Jeep Ram Fiat of Morgantown on 10/13/2025 for diagnostic inspection for this issue. The dealership advised that I needed to replace PTU assembly. There is currently a recall the federal safety agency 25V‑011 (OEM 01C) of which Jeep Cherokee's built between 10/11/2016 and 02/20/2019 were affected. Recall cites this issue may cause vehicle to crash or injure others outside the vehicle. My vehicle was built 03/18 (within the timeframe), however, my VIN number does not return as having any recall notices, even though I am experiencing the exact issues described in the recall. I would request an investigation into whether my vehicle should be included for this issue. My vehicle is available for inspection upon request.
The rear differential is separating. If it fails, the car will suddenly cease operation, which may result in a collision. The part was inspected and the defect confirmed by the dealer. No warning lights are active yet.
I have a jeep cherokee 2019. A lot on people including myself have reported online that the PTU and it's wiring of the above-mentioned VIN has a problem of failing and start to flash message to service 4wheel drive system. This should be rectified with no fault of myself and others customers.
PTU (Power Transfer Unit) failure has been diagnosed by the dealership on 10/4/2025 my make model and year fall under the existing recall but my vin is not covered. I’ve brought the issue up with the manufacturer and they’ve stated nothing can be done. I’m experiencing a "Service 4WD" warning light and occasionally loud noises, and vibrations while driving with occasional temporary loss of power.
1. The Power Transfer Unit (PTU) failed, which also caused damage to the transmission and rear drive system. The PTU is part of Recall 25V‑011 / Jeep Campaign 01C. The failed components and all related service documentation are available for inspection upon request from Boone Jeep (July 8, 2025) and Randy Marion Jeep (September 10, 2025). No, PTU part was available. 2. While driving on the highway, the vehicle suddenly jerked hard, lost all power, and became inoperable, putting me and other motorists at immediate risk of collision. The vehicle also would not go into Park, creating a rollaway hazard once stopped. These incidents occurred with my grandchildren in the vehicle, making it a severe safety concern. Despite confirming the PTU recall diagnosis, Jeep returned the vehicle to me with no repair available or timeline for a fix, forcing me to continue driving an unsafe vehicle. 3. Yes. Boone Jeep confirmed the PTU failure on July 8, 2025, after diagnosing major jerking, grinding, and loss of power. Later, Randy Marion Jeep also confirmed on September 10, 2025, that the PTU had failed again and that the rear drive and transmission were also damaged due to the same issue. The September 10th one was after I had the transmission replaced. 4. Yes. The vehicle has been inspected by two authorized Jeep dealerships (Boone Jeep and Randy Marion Jeep), acting as manufacturer representatives. Both confirmed the PTU failure and associated damage. No police or insurance inspections have been conducted. 5. Yes, warning light Service 4WD first appeared around springtime this year. This PTU defect has now caused multiple drivetrain failures, including the transmission and rear drive, and continues to pose a serious safety risk. The vehicle remains unsafe to drive, and Jeep has no available remedy for Recall 25V‑011 / 01C. Immediate manufacturer action is needed to provide a repair or reimbursement.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 80 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to safely pull over to the side of the road and restart the vehicle. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The mechanic informed the contact that the vehicle was included in the federal safety agency Campaign Number: 25V011000 (Power Train) and referred the contact to a dealer for further assistance. The contact also verified through Carfax that the vehicle was included in the recall; however, the part to complete the recall repair was not yet available. The vehicle was towed to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 102,693. The VIN was not available.
In March 2025 I experience shaking while driving every time I stopped. Took to Dearlership and Power Transfer Unit was replaced. Now September 2025, I experience shaking while accelerating. No clear answer on what is causing this.
There is a safety recall on this year and model for software reprograming of transmission controller where the vehicles shuts off in traffic causing a stop and restart. This VIN does not make the recall but has the exact problem described.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD warning light illuminated. In addition, the contact noticed an abnormally loud sound. The vehicle was taken to an independent mechanic where it was diagnosed with a transfer case failure. The contact was informed that the transfer case needed to be replaced. The vehicle was not repaired. In addition, the vehicle was taken to a second independent mechanic which was a Jeep dealer mechanic, for a second opinion. The second independent mechanic confirmed the failure. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not under recall. The contact was advised to contact the federal safety agency Hotline to report the failure. The failure mileage was approximately 107,500.
Rear Differential is cracked and vehicle had 38,569 miles.
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and turning the steering wheel, there was an abnormal cranking and grinding sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic who related the failure to the power transfer unit(PTU). The contact was then informed about the federal safety agency Campaign Number: 25V011000 (Power Train) and provided paperwork. Upon investigation, the contact discovered that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2019 Jeep Cherokee. The contact stated that when the vehicle was started, the “Service FWD” warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there were chunks of metal floating in the FWD system, and the PTU needed to be replaced. The vehicle was not repaired because parts were on back order. The manufacturer was not notified of the failure. The failure mileage was approximately 39,000.
Recall was in 1/2025 and there is no solution and parts in sight as of 10/1/2025. Factory and Dealers have no idea as to when a fix is coming. I think this should have been fixed by now. I can not drive my vehicle because the transmission may fail and maybe cause a wreck or leave me stranded. Selling it does me no good, I am selling a defective vehicle that could crash and possible kill someone and that is against the law. Even though auto dealers are selling these defective vehicles. They should recall them and pay the customer high retail market value, so consumer may purchase another vehicle with minimal cost to him. The problem listed below. Improperly seated input shaft snap ring in the two-speed PowerTransfer Unit ("PTU"). An input shaft snap ring that is not fully seated may allow uncontrolled movement of the input shaft inward. Uncontrolled movement leads to the potential for wear to the range shift sleeve, spline damage, and / or range fork damage which can cause an unexpected loss of motive power or loss of PARK function while stationary. A loss of motive power can cause a vehicle crash without prior warning. A loss of PARK function can cause a vehicle crash without prior warning and/or injury to others outside the vehicle. Repair Description FCA US will conduct a voluntary safety recall on all affected vehicles to reprogram the Drivetrain Control Module ("DTCM") with new software to detect, and monitor for excessive wear within a PTU. If a PTU failure is confirmed by the software, FCA US will replace the PTU. FCA US will provide a Warranty Extension (FCA campaign ID #XX1) for all impacted customers experiencing messaging related to the defect to replace the PTU. Warranty Extension terms are unlimited years/unlimited mileage. Recall Status Incomplete but repair parts are not available
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