The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the transmission warning light illuminated. The contact received notification of the federal safety agency Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was towed to the dealer and was diagnosed with the power transfer unit (PTU) failure. The contact was informed that the PTU needed to be replaced. The dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 45,000. VIN tool confirms parts not available.
2019 Jeep Cherokee transmission complaints
Page 18 of 29: complaints 491 to 520 of 840, newest first, as owners wrote them.
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at slower speeds up to approximately 60 MPH, the vehicle was shaking with the transmission shifting hard. The contact stated that while his girlfriend was driving at an undisclosed speed, the vehicle lost motive power. There were no warning lights illuminated. The contact received notification of the federal safety agency Campaign Number 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 58,000. VIN tool confirms parts not available.
Was driving down the road approximately 30 to 40 miles an hour and the service four-wheel drive light came on.
The contact owns a 2019 Jeep Cherokee. The contact received notification of the federal safety agency Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the transmission shifted incorrectly, and the vehicle stalled with the message “4WD Unavailable - Service Required” was displayed. The vehicle was able to restart. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 96,000.
PTU system was faulty and needed to be replaced. There is currently a recall on this issue with 2019 Jeep Cherokees, but Jeep informed me that my VIN was not associated with this recall. Even though I personally paid to have the issue fixed 3 weeks before the recall.
Power train has a recall. There is no remedy for said recall yet. Car has issues shifting
Rear differential locked up. I was told the front differential is bad to and probably the PTU
In the past two weeks, my car has stalled three times, all occurring approximately 5-10 minutes after starting my drive. Everything works fine until I apply the brakes, at which point the car immediately stalls while in traffic. Fortunately, each time, I was able to turn on my hazard lights, pull over to the side of the road, and restart the car—though it took some effort. Each incident also happened when my automatic start-stop system was turned off. These stalling incidents seem similar to a recall issue from 2020, where a computer system update was required. However, in 2020, I was unable to restart the car without a jump after it stalled. There have been no warning lights on the dashboard, and the car has not yet been independently reviewed by a dealer.
I was driving approximately 30 mph on an exit ramp and as I pressed the gas to accelerate when I got below speed, the drive power completely ceased, started making a noise that I have never heard, almost like a baseball card in a bicycle wheel. The screen flashed a 4WD alert, and then shut off / went completely black. I could not accelerate, I could not turn the wheel at all as it locked up, and once the car finally stopped, I had to keep the break pressed because it would not shift into park. it wouldn't move forward but i was afraid if i let my foot off, it would randomly start again. A truck behind me nearly crashed into the back of my car which would have killed me. I quickly had to pull off to the right in the shoulder as my car came to a dead stop. My car was towed by AAA and brought to the nearest mechanic, as that is the only way they will tow a car. I was told the engine is shot. I have 40,000 miles on my 2019 car. this is completely unacceptable. I know there is a recall for EXACTLY what happened to my car on THE SAME YEAR AND MODEL CAR, but apparently my VIN is not included in the recall. I'm out $13,000 that I owe on this car now and have no options at all financially.
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 50 MPH, the transmission shifted incorrectly. The message “4WD Unavailable - Service Required” was displayed. The vehicle was taken to a dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,300.
My 2019 Jeep Cherokee Trailhawk Elite has had a recall on the PTU for some time now with no remedy in the near future. Serious safety issues are at stake. This recall may cause a crash without warning due to loss of motive power. Also, loss of park function can cause vehicle to cause injury or death as well while outside the vehicle. How can MOPAR not have to fix this in a timely manner? How it this not illegal? I still have to finish paying the money I owe on something that isn't worth more than the amount I can get for the metal I can scrap from it. Jeep knew about this in my 2014 Cherokee, unfortunately I bought another one. 12/2023 Canada was aware. It took until January 2025 for us to be formerly informed of a recall. I get warning lights and transmission seems to be in neutral at times.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 30 MPH, the transmission disengaged, and the vehicle lost motive power. No warning lights were illuminated. The contact stated the vehicle was without power for approximately 2 seconds, and then the transmission re-engaged. In addition, the contact stated that when the transmission re-engaged, the transmission shifted hard. The vehicle was taken to the dealer; however, the contact was informed that parts to repair the vehicle were not available. The contact received notification of the federal safety agency Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would be available. The failure mileage was 83,500. VIN tool confirms parts not available.
The vehicle is shutting down while driving. Full power down. I have replaced the battery and taken it to Jeep. They have reset and ran multiple diagnostics. The car shows nothing wrong. Each time I call MOPAR about the PTU recall which is causing from 2017-2019 Jeeps to shutdown they say my VIN isn’t listed so they are unable to cover it under the recall. My car is doing exactly what the recall is describing.
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 55 MPH, the 4WD became inoperable and the "4WD Error - Service Soon" message was displayed on the instrument panel. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the Power Transfer Unit needed to be replaced. The contact researched and was made aware of the federal safety agency Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline to report the failure. The failure mileage was approximately 45,000.
The contact owns a 2019 Jeep Cherokee. The contact stated that upon coming to a complete stop, the vehicle suddenly stalled and failed to immediately restart. The vehicle was pushed to the shoulder of the roadway, where the vehicle was restarted after several attempts. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The transmission warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Power Transfer Unit (PTU) snap ring. The contact was advised to take the vehicle to the dealer. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 25V011000 (Power Train); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 75,000.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at slow speeds, the vehicle jerked with an abnormal grinding sound coming from the middle of the vehicle. The message "Service 4WD" was displayed. The contact pulled over to the side of the road, and then resumed driving. The vehicle was taken the dealer, where it was diagnosed with internal PTU failure caused by the PTU motor blockage. The manufacturer was notified of the failure and a complaint was filed. The manufacturer informed the contact that the VIN could be included in a related recall in the future. The vehicle was repaired. The contact later became aware of the federal safety agency Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was contacted and advised the contact that he could be reimbursed for the previous repairs after the dealer had confirmed that the failure was related to the recall. The failure mileage was approximately 145,591.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the transmission made a whining sound, and the transmission unexpectedly downshifted. The check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a failed power transmission (PT) gear 2. The contact was informed that the transmission needed to be replaced. The contact referenced an unknown recall; however, the recall was not associated with the VIN. The vehicle was not repaired. The vehicle was towed to the dealer; however, the diagnostic test was not performed. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 25,000.
Drive shaft is broken completely and needs replaced. I first heard the cleaning while driving and then took it for inspection. My splines have damage as well.
Started car prior to leaving house. When entering car, placed car into run mode. Released parking brake and placed into drive. Service 4WD light came on with. When pulling out of driveway, I made a left turn which the car made a clunk noise in the front end. When driving a little further I topped the hill only doing about 15 mph. Once accelerating down the hill the car shifted and made a loud grinding noise. This prevented the car from traveling any faster. This also resulted in a needed emergency pull over on back road with no shoulder. Car was then parked, turned off for about 2 minutes in traffic. At that point car was restarted with no Service light. I began to accelerate and noise went away. Further driving brought light back on and off but no noise at this time. I have a concern this could happen at highway speeds resulting in a unessarcery car accident. There seems to be a high fail rate with these cars and the PTU. I would highly recommend extending the safety recall to all Jeeps with this brand PTU.
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the contact noticed that the 4WD warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the federal safety agency Campaign: 20V343000 (Power Train). The failure mileage was approximately 73,000.
Svc 4wd light has been on for several months. Had it checked out at auto shop. They stated that ptu needed had issues and would cost 3000 to repair. Did not get it fixed.
I have a 2019 Jeep Cherokee Limited 60,897 miles. I have an error message that has been constantly on "Srvc 4WD". This is a current recall however my VIN is not included. the federal safety agency Campaign Number: 25V011000
When driving to work a popping/clunking sound was noticed from under the vehicle. Coasted to a stop, Jeep wouldn't move when in drive like there was no power. No service lights came on. Stuck on the side of the road with cars driving by. Since the Jeep wouldn't move it was difficult to ensure I was completely off the road. Called AAA, towed Jeep to repair shop where a catastrophic failure of the rear differential and transfer case was noted. We were in the process of trading the Jeep in due to multiple issues noted during the last service inspection, including corrosion near snap ring of rear differential.
See attached document for complaint.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 60 MPH, the "Check 4-WD" message was displayed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the Power Transfer Unit (PTU) had failed and needed to be replaced. The vehicle was not repaired. The contact had researched online and related the failure to the federal safety agency Campaign Number: 25V011000 (Power Train); however, the contact's vehicle was not part of the VIN selection. The manufacturer was informed of the failure and referred the contact to the federal safety agency Hotline. The failure mileage was 36,780.
While diving on interstate 435 at highway speed the PTU failed on the vehicle while crossing a long bridge with no significant shoulder to pull over to. Driver had to coast the vehicle to the end of the bridge creating a safety hazard due to reduced speed, eventually pulling over on to shoulder after the bridge. Vehicle would not move and actually started to roll backward while in gear. The safety of the driver and all others traveling on the road behind the vehicle were put at risk due to the vehicle becoming inoperable at interstate speeds. Power Transfer Unit failed and is still in place on vehicle awaiting repair. The vehicle was taken to a dealer for diagnosis and remains there awaiting repair. The PTU was inspected by a mechanic at the dealership. There was no warning prior to the failure of the part.
My vehicle yesterday indicated a warning light on the dashboard SVC 4WD. I see there is a recall for this issue which covers my year but when I enter my VIN number it indicates there are no recalls associated with it.
The contact owns a 2019 Jeep Cherokee. The contact stated that the Service 4WD warning light was illuminated. The vehicle was taken to the dealer who diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The contact became aware of the federal safety agency Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was 64,000.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 40-45 MPH, the 4WD warning light illuminated, and the 4WD Mode became inoperable. The contact was able to continue driving. The contact stated that the failure had caused the vehicle to slide while driving on snowy road surfaces. The vehicle was taken to Carfix Auto Repair, where it was diagnosed that the PTU had failed and needed to be replaced. The contact related the failure to the federal safety agency Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was 96,000.
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