While I was driving, I suddenly heard an extremely loud popping/banging noise that sounded like a gunshot. Immediately afterward, I discovered that the moonroof glass had shattered. Nothing fell onto or struck the vehicle, and nothing from inside the vehicle hit the glass. There were no warning lights, messages, or noticeable symptoms beforehand. The glass appeared to shatter suddenly and without an obvious external impact. To the best of my knowledge, the cause is unknown, and I am reporting the incident because the moonroof glass appeared to fail unexpectedly during normal driving.
Jeep Cherokee sunroof shattered problems
25 of the 14,523 owner complaints about the Jeep Cherokee describe sunroof shattered, most of them for the 2015 model year.
- owner complaints
- 25
- worst model year
- 2015
- typical mileage
- 14,000
Is there a fix? There are 3 recalls for this area of the car. See below
By model year
- 20214
- 20201
- 20194
- 20183
- 20163
- 20157
- 20143
Often reported together
What owners say
The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at 55 MPH, the contact noticed an abnormally loud sound. The contact stated that the rear sunroof panel fractured without impact, and the shattered glass fell all over the interior of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000.
I was driving on the highway with no overpass, no foreign objects flying, not behind anyone, and my sunroof shattered and exploded all over me with no explanation.
My panoramic sunroof just shattered without reason.i wasn't close enough to any vehicle for a rock or debris to be the issue I was driving a steady speed on the freeway when it happen. The glass that broke seemed to have broke outward not inward.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 65 MPH, there was an abnormal popping sound coming from the vehicle. The contact pulled over to the side of the road to inspect the vehicle and discovered that the sunroof had shattered without impact. The contact stated that a dealer was contacted. The vehicle was not taken to the dealer to be inspected or repaired. The contact was informed by the dealer to seek assistance from the insurance company to cover the cost of the repair. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.
I was driving down I-55 S in Marion, Arkansas on 21 September 2023 at 620 in the morning headed towards Memphis when I heard a crack and glasses shattering above my head. I knew my sun roof had to have been broken. I pulled over and opened the automatic shade and my entire sunroof had been shattered. The inside of my car was completely covered in glass. There was no object that I saw that could have done this, it was roughly 65F outside, at 620am, with clear skies. I had to drive back to my boyfriends house in Marion to leave the car in his driveway and call my insurance company to file a claim and reserve a rent a car. There is still glass shards sticking out of the sunroof, which I cannot remove without injuring myself or furthering damaging the roof. The car is currently available for inspection and hasn’t not been inspected. There was no warning signs. I had opened my sunroof just last week and had no issues, there wasn’t any cracks or damages. I was driving roughly 70 mph and had several cars around me including a semi trailer, had I not had my shade closed I would have been covered with glass and may of gotten glass in my eyes which would have impacted my ability to see and may have caused an accident.
While we were driving to the store, the front sunroof popped and then exploded. Glass shards fell onto my husband and myself and the loud bang sounded like a gun.
The contact owns a 2015 Jeep Cherokee Latitude. The contact stated that while driving 35 mph she heard a loud popping sound and the sunroof shattered. The contact sustained minor cuts but did not receive medical attention. The contact stated that the glass shattered obstructing her view. The contact then stated that she continued to drive the vehicle and parked at her residence. The vehicle was not taken to a dealer or independent mechanic and was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 115,230.
the front part of the panoramic sunroof exploded while I was driving. This was the area directly above the driver and passenger seat. The vehicle is currently at the car dealer. Glass came off into the vehicle and could have possibly blown off the roof of the vehicle onto the road or other vehicles. There was no warning that this was going to break. The sunroof was closed and rarely, if ever, used as the car was just purchased in December 2021. Some Glass came off of the sunroof onto the driver and passenger.
The contact's wife owns a 2021 Jeep Cherokee. The contact stated that while his wife was driving 50 MPH, the sunroof imploded and the shattered glass panel pieces almost injured his wife. The contact's wife veered to the side of the road. The contact's wife then continued to drive. The vehicle was taken to an independent mechanic where the sunroof glass was replaced. The local dealer was not notified of the failure. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 14,074.
Related recalls
Structure: body: hatchback/liftgate
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
- Risk
- A fire while parked or driving can increase the risk of injury.
- Remedy
- Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1‑800‑853‑1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V‑393 and 15V‑826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Recall number 23V338000 · Recall details
Structure: body: hatchback/liftgate
- What is wrong
- Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
- Risk
- A short circuit in the module increases the risk of a fire.
- Remedy
- Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is R67. This recall is superseded by the federal safety agency recall 23V‑338.
Recall number 15V826000 · Recall details
Structure: body: hatchback/liftgate
- What is wrong
- Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
- Risk
- A short circuit in the liftgate control module may result in a fire.
- Remedy
- Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is R27. This recall is superseded by the federal safety agency recall 23V‑338.
Recall number 15V393000 · Recall details
Questions about the Jeep Cherokee sunroof shattered
Which Jeep Cherokee years have sunroof shattered problems?
The model years with the most reports are 2015 (7 complaints), 2019 (4 complaints) and 2021 (4 complaints).
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