2015 Jeep Cherokee: sunroof shattered

Filed Jul 16, 2023 · VA

While we were driving to the store, the front sunroof popped and then exploded. Glass shards fell onto my husband and myself and the loud bang sounded like a gun.

Filed Mar 14, 2023 · Visibility · 115,230 miles · IN · 1 injury

The contact owns a 2015 Jeep Cherokee Latitude. The contact stated that while driving 35 mph she heard a loud popping sound and the sunroof shattered. The contact sustained minor cuts but did not receive medical attention. The contact stated that the glass shattered obstructing her view. The contact then stated that she continued to drive the vehicle and parked at her residence. The vehicle was not taken to a dealer or independent mechanic and was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 115,230.

Filed Feb 14, 2020 · 57,000 miles · CA

I was driving on the freeway going 60 miles per hour when l heard a loud bang. My car shook violently causing me to swerve. I then heard the wind coming in from my moonroof . I immediately pulled off the freeway to assess what had happened. There was a huge hole in my moonroof with the rest of the glass protruding upward. Nothing hit my moonroof it had exploded.

Filed Jul 26, 2016 · Body · 8,000 miles · OH

Driving along on a rural road, no traffic around me. Coming down a hill and out of a curve, hit a slight bump in the road when sunroof glass exploded, sounding like a shot gun going off inside the car. Glass came down alll over the passenger compartment. Sunroof is visibly pushed up and out of the roof with no impacts from exterior. Dealer is telling me this is not covered under the factory warranty despite the fact that there was no external force which caused the damage. They say that pressure can build up inside the car when the A/C is running and this can sometimes happen, which seems indicative of a known issue. I looked all through the owner's manual and find no reference to the possibility this could occur with normal use of the A/C.

Filed Aug 27, 2015 · Acceleration, Engine · 4,000 miles · NY

Car does not accelerate when pushing on gas, gets stuck in gear and then when it finally fins the right gear the whole vehicle bucks. Reported the problem in january, was told to wait for the recall update, which didn't happen until june. Have brought the vehicle in 2 more times for the same problem. This problem has caused me to almost be in a number or accidents when trying to merge on to highways or pass someone on the highway. In another incident my sunroof exploded from the inside out while driving on the highway and jeep is refusing to cover it under warranty even though nothing hit the vehicle and there are other reports online of this happening.

Filed Aug 1, 2015 · Body · 4,550 miles · MS

We were driving down interstate, going speed limit of 70 MPH, when all of sudden heard a loud pop, sounded much like gunshot. Could hear the air flow. Once we got stopped on side of road, found the sunroof completely shattered. When we called dealership was told we would have to claim on our insurance. Chrysler dealership said wasn't their fault, and since it was not windshield had to file against insurance claim as accident. Even though dealership could not find anything that had impacted the glass in sunroof cavity, nothing but glass. Service manager stated " maybe a ball or pine cone hit it" I asked going down interstate at 70 MPH? They refused to even investigate. So I had to file a claim against insurance and pay my deductible. Seriously the sunroof just shattered. Glass went everywhere. Had to replace the interior of the sunroof also!

Filed Jul 12, 2015 · Acceleration, Electrical · 1,000 miles · PA

Transmission failed at 1,000 miles. Dealer replaced with a redesigned version. I started to get a wobble in the front end while I was accelerating. I brought it back and they said that it was a known issue and they were redesigning the front axles but the fix wasn't out yet. A few weeks later the metal frame in my sunroof broke and the weather stripping fell out and I couldn't close the shade. They informed me that the entire sunroof assembly had to be replaced because the frame was defective. The wobble continued to get worse and the car was shifting rougher than ever. I kept telling the dealership that there was something wrong, and they said "that's how the new 9 speed trans behave". When I brought the car in for the sunroof replacement I asked them to look at the wobble and trans again, and they informed me that the front axle was indeed bad. They put in the redesigned axles, and replaced the entire sunroof. I continue to have serious transmission issues and they put in a new valve body and updated the software. It's worse than ever. I kept complaining to jeep and all they said was "the dealership can't replicate your problem." I actually had the service manager in the car with me and he verified that the car does not drive properly- and when jeep called me, they told me that I had to go to another dealership. This car is not safe. It hesitates when you step on the gas, then it jerks very hard into second gear, it will accelerate on it's own because it can't find a gear to downshift, and the engine will spontaneously rev on it's own if I am descending a hill and its trying to downshift. The car will leap forward and accelerate until I press the brake hard enough to slow it down and it will finally shift. The rpms will go up for several seconds after I've applied the brake. The vehicle also rolls several inches after I put it in park now.