2015 Jeep Cherokee: won't start

Filed Feb 11, 2023 · Transmission · TX

Subject: Manufacturing transmission malfunction - TRAFFIC SAFETY Your attention is kindly requested. I own a 2015 Jeep Cherokee, diesel 2.0L, 170hp, 4x4, 9-speed [XXX] automatic. My car’s VIN is: [XXX]. On 21800km for the first time, while I was driving on the highway, a "service transmission" message came up on the dial, and after a while, the engine stopped moving the wheels and went into neutral. I stepped on the gas but it wouldn't move the wheels. If I was driving in the left lane, the only thing sure is that an accident would have occurred. The car's problem has to do with the 9-speed automatic gearbox. Immediately, I informed the official dealer of Jeep in Greece (Auto One).They told me that there was an official recall (S55) for this model. The car was repaired by the dealer on May 15thof 2017.However, after 500 km the problem was shown again and again. Every time the problem was shown I visited the specific dealer, but he didn't admit that the same problem might happen again. Because of this,I was forced to visit another service dealer, December 28th 2018 (24.300km), who confirmed in writing that the problem was unsolved. He advised me to go to the first dealer (Auto One). So, I went again to Auto One. They informed me that according to official guidelines from FCA/Jeep, any further repair concerning this problem should be paid for by the car owner without any guarantee. I found their attitude very offensive, so I preferred not to pay such a huge amount of money for something I was not responsible for. As I didn't use my car every day and the problem was not permanent I tried to find another way to solve the problem. Lately, the problem is shown very often, while many days the car does not start at all. The car today has only 41.000 kilometers. I found that there are many complaints from different areas of the world about the same issue, around 800.000 cars. Therefore Jeep after many complaints has INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C

Filed Jul 3, 2022 · Electrical · CA

I open the car with key fob and vehicle dash lights up when I go to start vehicle everything goes black and vehicle will not start. The battery in vehicle has been checked and in good condition I replaced key fob battery still does not work. This has happened a couple times and then vehicle will magically start. I am generally stuck for a while before we can get it going . I have tried putting fob against starter button to start doesn’t work, I have pressed brake hard, still noting leaving me stranded at night

Filed Nov 8, 2021 · Acceleration, Electrical · ID

Transmission control module and speed control I couldn't exsellerate while driving in traffic and my car would lock up in neutral and wouldn't allow me to turn off the engine and it was flashing all sorts of problems at once, it would also jerk when I shifted the mechanic first told me I needed a battery and then said I needed a flash update and when none of those problems resulted in fixing my car he then said my Transmission control module was bad so now my car is inoperable so I took it to the dealership and I'm waiting for results. When I'm driving on the freeway I sometimes lose speed or my car would shift into neutral and then jerk when I try to put it back in driving and at times it wouldn't start or become difficult to slow down at an intersection or stop light, my husband is disabled so when it jerks it causes him to hit his head on the passenger side window because he has lost a lot of motor control on his right side due to having a severe stroke it's unsafe for us to drive this car not knowing if it's going to stall, jerk, speed-up or shift into another gear or not completely stop at an intersection because it becomes hard to press the break.

Filed Feb 4, 2021 · Transmission · 58,000 miles · CA

On july 29,2020 (the day I bought it), my vehicle's transmission completely shutdown while I drove it on the interstate 8 highway, forcing me to veer onto the shoulder. My vehicle's transmission also completely shutdown countless times when slowing down to a complete stop, which hinders traffic by forcing me to put the car into park before it can be turned back on and put back into drive. Most of those times it will not turn back on again on the first attempt either. On november 19, 2020, for example, my vehicle's transmission completely shutdown five times in bumper to bumper traffic while I drove it on the interstate 5 highway. Since the middle of november 20, 2020, almost every time I go to start my car it won't start unless I first pop the hood and wiggle the negative battery terminal connection first. Even after buying a new battery. Around january 20, 2021, the parking brake would not fully disengage and my car proceeded to shut off one block away from my house on a city street. For five minutes I was unable to restart the car and couldn't put it back in park after driving home. The next day, after I turned on my car and put it into reverse, it lurched forward, made a banging sound, and shut off. I was unable to put the car in park or drive and left it in neutral. The parking brake would still not fully disengage and the message "service parking brake" appeared on the dashboard. I still could not move the car into park or drive so I turned the car off and left it in neutral. Last week, I forced my car into drive and took it to the kearny mesa chrysler dodge jeep ram dealership, where it remains. The dealership insists technical service bulletin 21-025-19's extended warranty instruction doesn't apply to my car's transmission and I insist that it does. I also saw some of the car's real and very extensive repair history for the first time.

Filed Aug 11, 2020 · Driver assistance, Electrical · 31,000 miles · AZ

Approx. 4:45pm when the temperature was 117, I was parked, with the engine off, waiting to pick up my dog at the vet. I had just driven 15 miles to this location = 25 minutes. Waited over 20 minutes for dog to be brought to car. When ready to leave, car would not start, all service/dash lights come on. (had air, radio, lights} waited over 40 minutes and finally car started. Drove directly home, again the 15 miles in about 20 minutes, backed into driveway, put car in park (did not turn engine off), took dog inside. When putting car in reverse to put car in garage, car stalled out. This was twice in one day!! This has been happening for the last 2 years on very hot days. Why no research/recall on this stalling out issue??

Filed Jul 16, 2020 · Driver assistance, Electrical · 31,000 miles · AZ

Auto shut down while in left turn lane, waiting for light to turn green. Auto seems to stall out after idling (ie: after leaving drive thru, traffic light). Will not restart, all dash indicators come on. Air, radio, windows still functioning. Had help pushing car out of traffic. 55 minutes later in 117 degrees auto started. Next morning auto would not start, all dash indicators come on again. Had use the key fob trick to start. This has happened in 2019 as well first time, may 1, 2019, towed to dealership, left there for 2 days, nothing found.

Filed Feb 27, 2020 · Engine · 80,000 miles · AL

Driving on hwy. And it says "put in park" and stops running. After I put it in park then tried to crank, would not crank.

Filed Feb 9, 2020 · Electrical, Steering · 100,250 miles · MD

Since 2015 when the jeep was purchased I have had several times when the rpms would go up to 3 or 4 and I was not accelerating the gas when it happened. It acted like transmission problems . The jeep dealer could not fine anything wrong and would update the computer, it would last for several months and then the same thing would happen. On saturday february 8th 2020 I parked the car in a parking lot and returned 3 hours later to a car that would not start , lights would work and the battery appeared dead. I got a hotshot to try to start the car. It did start but there was no power steering , no power brakes, the engine was running rough and the lights were clicking off and on. The code stated service transmission restart in park with vehicle at zero speed. And would change to service park brake. When I turned off the car it would turn on again and it was towed to the jeep dealer and they will look at it on monday feb, 10th. I will know more at that time.

Filed Dec 19, 2019 · Driver assistance, Electrical · 15,000 miles · NC

I was leaving my neighborhood yesterday morning when my jeep shut off without any warning or check engine lights and would not start. Thankfully I was still close to home and was able to go home in neutral! What if I were on the highway? Or in the middle of an intersection! The screen said to put vehicle in park. The radio and lights still work but it does not start. I am financing this jeep and have had it for 8 months from a dealership. I dont have an extended waranty and I dont know how to handle this... I looked up on carcomplaints.com and found identical complaints to mine of theyre new jeeps just shutting off mid drive. This needs to ba addressed. Im terrified of this car.

Filed Dec 5, 2019 · Brakes, Driver assistance · FL

I was leaving my condominium, soon after stepping the pedal, brake that message appeared on the on-board computer, then vehicle stopped walking. I was trying to call again, to park the same inside my parking space inside the condominium, started to make a very lucky noise and not calling, had to maneuver the vehicle without starting and still call a winch, to take to my reliable mechanic, that until today we can not find out what the problem is this vehicle, whenever we press the brake pedal, the message appears and does not start the vehicle.

Filed Aug 24, 2019 · Acceleration, Steering · 83,849 miles · WA

I was parked and tried to start my car, it would not crank up. Turned it off and it hesitated to start again. Then I tried to shift it into reverse, it was blinking and it jerked like when someone hits you from behind really hard. As I tried to reverse the steering locked and it hardly wanted to brake. The service brake light and engine light came on. It has happened twice now and each time it gets worse. It's not a safe vehicle to drive.

Filed Aug 19, 2019 · Brakes, Electrical · 95,000 miles · KY

Car has been stutter starting. Once it finally starts I get an error code that says service park breaks service transmission. Then when putting jeep into gear the transmission will shift hard and you can feel the car jerk and hear a clunking sound. Once you stop and turn the car off and back on a couple of times the error messages will go away and jeep will drive normally. Two days ago jeep had been driving normal. I stopped to get gas. After filling my tank I returned to the car to start it and the car would not start after inserting and turning the key I would not get a click or nothing. I also had no lights, not on the dash or out side of the car. After trying to jump start the car unsuccessfully I ended up having the car towed home. Once home the battery was removed and taken to be tested. I was told the battery was bad so I replaced the battery and jeep started up fine however after starting I received the error message service park break and jeep again would shift really hard. Error message went away jeep started ro drive fine. Drove to the doctor and when I pulled into parking space jeep got stuck in neutral. Finally got the jeep to go into gear and went to drive back home and jeep would not shift right and again jumped into neutral where it got stuck. Finally got home and parked jeep waiting to get it into the dealer now. Jeep has 95000 miles on it.