2015 Jeep Cherokee: screen or infotainment failure

Filed Dec 4, 2019 · Electrical, Engine · 56,000 miles · PA

Shuts off after starting, display screen blacks out and radio doesn't work, engine light and brake lights come on and off. Heat and air conditioning settings keep resetting to halfway between hot and cold. Shuts off and slams into park or neutral. Gears drop heavily when shifting from park to drive. Computer keeps resetting. These things usually occur after starting and pulling away. You need to stop and restart the jeep. These things have also occurred at 65mph. This has steadily been getting worse over the last 4 months.

Filed Mar 13, 2019 · Transmission · 80,500 miles · WI

The engine shut down while I was driving. I had just went around a corner and was heading up a small hill when I heard a beep and looked at the message which said "to shift ... Must be in park". I had no warning prior to this and was not able to pull to the side of the road. I was stalled in the road and was not able to restart the vehicle. I tried to restart my vehicle several times after ensuring it was in park, with no luck. I called for a tow, and while waiting, I tried to start the vehicle again and it finally started, so I cancelled the tow. When the engine shut down, I still had lights and radio and when trying to restart the vehicle the electronic portion worked (normal dash lights when starting), but the engine did not turn over. I was fortunate I was on a country road with not much traffic when this happened. I would hate to think what could have happened if I was on the highway or interstate. I have been a previous jeep owner and have never experienced this with any other jeep I owned. I will be taking my jeep in to see if the dealership can find an issue. I currently have 80,500 miles on it. I have a long commute to work and I have now lost confidence in this vehicle.

Filed Aug 23, 2017 · 21,000 miles · WA

Radio/ screen display goes black intermittently. Happens while driving or backing up. Cant use screen to see what's behind you. Not to mention you lose climate control and everything else your screen displays. Dealership is replacing these units with remanufactured radios (units)

Filed Apr 18, 2016 · Electrical, Steering · 941 miles · WI

Vehicle surges forward after a stop at numerous & unpredictable times since purchase. This is very dangerous! Transmission has been replaced & continues to do this. There is not any predictability as to when this will occur. Have had vehicle in for service 6 times & they were 'unable to duplicate concern'. I would not be bringing my vehicle in if I didn't have a concern! I have never had as many issues with a new vehicle as I have had with this one! Vehicle lurches/jerks/rocks when shifting from forward to reverse & reverse to forward--doesn't always engage immediately. Vehicle has revved with acceleration, would not go forward & then suddenly surged forward several times. Pulls to the right on level surface. Vehicle rolls forward after braking as brakes don't always grab. After a stop, car rolls forward. Many issues with radio jumping around on own & skipping preset stations, volume control, & speakers have gone in & out at random. Hands free cell phone doesn't always work. Navigation screen has gone blank/black while car still running. I have had a very loud alarm go on from navigation screen for unknown reason. I received an assembly 'ignition on' warning after I turned car off. Car wouldn't start after 3 tries, then started. As you can see, the one consistent thing is the surging forward, but always something new & different, also.

Filed Feb 5, 2015 · Acceleration, Electrical · 2,019 miles · TX

My vehicle instantaneously picked up speed while I was coming to a stop; my foot was not on the gas pedal. A quick jerking motion of the steering wheel happened quickly with the acceleration. This caused me to press much harder on my brakes to stop my vehicle from hitting a car in front of me. This is a dangerous and very scary problem and I am grateful to not have caused harm to anyone. My gas consumption varies because of the required pedal pressure sometimes needed to accelerate since the gears seem not to switch over as they should. Also, my radio has been blacking out, turning off and on, and failing to work at all. Have an appointment with the dealer tomorrow for what was explained to me as a needed "software update." this is a new truck. My jeep has not yet made it to the required miles for its first oil change. (sigh).