2014 Jeep Cherokee: screen or infotainment failure

Filed Aug 16, 2024 · Body, Electrical · 86,000 miles · WA

The contact owns a 2014 Jeep Cherokee. The contact received notification of the federal safety agency Campaign Number: 23V338000 (Electrical System, Structure); however, the part to do the recall repair was not yet available. The contact stated that the infotainment system screen display and the instrument cluster had turned black. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000. Parts distribution disconnect.

Filed Sep 13, 2017 · Engine, Transmission · 59,400 miles · PA

On september 5th, 2017 as I was driving (in motion) on a busy highway, I lost all acceleration power, my check engine light came on, and 'service transmission' showed on the display. I was able to pull over and I restarted my vehicle and was able to get home. Once there, I called the dealership and scheduled an appointment for the following week. I mentioned, while making the appointment, that the light and 'service transmission' display had gone off upon restarting my vehicle. They assured me that a fault would still be logged and to bring it in. After arriving at my appointment, the service technician pulled the logged code (p072900 (99 - house tech) a), said he has never seen that fault, and because it was no longer active they couldn't help me. There was no explanation of the code, no explanation of possible causes for the code to log, no examination of my vehicle, no recommendations for if it were to happen again.

Filed May 14, 2017 · Electrical, Transmission · 30,000 miles · TX

When I push the gas pedal to accelerate the vehicle does not speed up for some time, I can have the gas pedal pushed to the floor and there is a very long lag time for the car to speed up and switch gears, it is extremely dangerous, I have put in reverse several times to back out of my garage and the car will not go in reverse, the entire car thumps back and forth and hesitates and takes some time to get in gear, my radio has stopped working twice, touch screen blacked out recently while in motion, when attempting to pass a car I can not safely get my speed up, its a real lemon and dangerous, I am waiting to get rear ended, pushing on gas pedal and engine revs up real loud but car does not accelerate like a normal car would, purchased 7 month ago and seems to be having more issues every day, was in a drive through with car on, foot on brake, and car in drive and took foot off brake and hit gas pedal and car did not go like it was in neutral, I had to put in park, turn off and turn on again to put in drive, this vehicle is not safe, will take it in for recall repair tomorrow and if not repairable will be traded, do not purchase, looks nice but terrible transmission

Filed Sep 14, 2015 · Electrical, Lights · 24,903 miles · MI

Several times while I was driving the digital dash display went blank, red "battery" indicator came on, "no bus" fault message appeared, the headlights went off, the turn signal did not work, radio did not work, door locks would not work (lock/unlock). The safety issue is to lose function of headlights and turn signal while driving. Also if a crash were to occur, I may not be able to exit my vehicle in an emergency, due to not being able to unlock my doors. Between august 27, 2015 and september 14, 2015 this occurred four (4) separate times. The vehicle was turned in for service each time this occurred. The problem is intermittent, during driving it can come and go. Service department at authorized jeep dealer stated that they do not have any instrumentation to troubleshoot can bus and they can not duplicate the issue. I would pull over into a safe area and take photos of the dash showing the faults. Service department can only reset faults as displayed on a tablet when plugged into the vehicle. Again dealer has no tools to look up bus problems, electrical contact issue, etc.

Filed Mar 31, 2015 · Electrical · 9,960 miles · CO

Picked vehicle up from dealer - they made sure battery was fully charged and suggested it be driven before taking home. On the interstate at 65-75 MPH activated the adaptive cruise control. It shut itself off in approximately 10 seconds. Then a message on the odometer: acc / fcw unavailable service required; message low voltage; radio screen went blank then came back on. A small red battery icon remained lit on the odometer screen.

Filed Mar 31, 2015 · Electrical · 9,966 miles · CO

While driving the odometer messages started popping up and an alert chimed for each one: acc / fcw unavailable service required; big red battery icon and low voltage message; park assist off message; radio screen went blank; small red battery icon remained lit on the odometer screen. I then selected to view the battery voltage along with my speed on the odometer screen. The voltage moved from 16 to 15 and stopped at 14v (1/2 charge) all in less than 5 seconds. I tried to make a hands-free phone call and as the phone was ringing the phone call was terminated by the vehicle.