2014 Jeep Cherokee: key fob or push-button start problems

Filed Jan 30, 2024 · Body, Electrical · 44,000 miles · CA

The contact owns a 2014 Jeep Cherokee. The contact received notification of the federal safety agency Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the key fob failed to open the liftgate intermittently. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 44,000. VIN tool confirms parts not available.

Filed Aug 28, 2021 · Electrical · NY

The vehicle, a 2014 Jeep Cherokee Trailhawk presently has 80,000 miles. The vehicle has every option available including keyless entry and start. The problem is intermittent and has been for over 5 years. Occasionally I get a “Key FOB not detected” message on the center screen, while one or sometime two key FOBs are in the vehicle. Sometimes it happens when I first enter the vehicle and try to start the engine. When this happens I must press the start button with the key FOB. Some time it happens while the engine is running and the key FOB is still in the vehicle, when either the driver’s side door or the front passenger door is opened and closed. If I am stopped and someone opens and closes the front passenger side door, the message appears and regardless of the situation around the vehicle, I must shift the vehicle into park, turn off the engine and restart the engine by pressing the start button with the FOB. Sometimes I must unbuckle my seat belt so that I can retrieve the key FOB from a pocket. Years back while the vehicle was still under warranty the dealer insisted that the issue was key FOB battery related even though I had the same issue with both key FOBs with new batteries. I strongly believe the issue is software related. The vehicle has all the latest software updates installed. I have been thinking of trading-in or selling the vehicle but I am concern that this safety issue will have a negative effect on the value of my Jeep.

Filed May 7, 2021 · Electrical · 100,000 miles · OH

Tl* the contact owns a 2014 jeep cherokee. The contact stated the doors locked unintendedly with the key still in the ignition. The contact stated that the doors should not lock independently while the key was in the ignition. The failure was experienced on several occasions. The vehicle was taken to classic chrysler dodge jeep (6300 n. Ridge rd, madison, oh 44057, (440‑428‑1141) where the dealer replaced the key fob battery however, the repair did not correct the failure. The vehicle was not yet repaired. The manufacturer was not contacted. The approximate failure mileage was 100,000.

Filed Nov 27, 2020 · Transmission · 74,545 miles · WA

Keeps saying shift to park, then desired gear. Runs ruff and then dies. Restarted it 5 times. The tailgate was fixed once and only worked for about a week. Changed the fuses and it still does not work when you press the tail gate button on the key fob, or inside the vehicle. The speedometer flashes all the time.

Filed Aug 15, 2019 · Transmission · 59,500 miles · NC

Car would not go in gear at stop light. Shuddering and lurched. It felt like we'd been hit. All kinds of lights start flashing (engine transmission key foblicense plate light out, etc) on the dash. Couldn't get to shut off, change gear or any commands. Finally able to get to park to shut off. Restarted and started moving and seemed ok. At the next stoplight it did the same thing. Wouldn't engage in gear then the shudder finally got going and then lost power and slowly stalled. Managed to get to a parking lot and stalled again sitting in idle. After letting sit for 30 minutes or so it started and ran ok. It's like electronic brain went crazy for a bit. We've had issues with the transmission shifting hard or hesitation at lower gears off and on sine we've had it. You have to change driving style and make sure you don't need to make a quick move because you don't know how it will respond. Every time we take it in we're told they did an update to the software and shouldn't have any other issues. At this point I'm scared to drive it!

Filed Mar 22, 2018 · Electrical · 46,000 miles · MN

Tl* the contact owns a 2014 jeep cherokee. Approximately one month ago, the contact was unable to open the hatch with the key fob. In addition, the contact could not unlock the vehicle doors. Walser chrysler jeep dodge ram (314 main st, hopkins, mn 55343) was contacted and advised the contact to buy two new key fobs. The manufacturer was not notified. The vehicle was not repaired. The failure mileage was 46,000.

Filed Oct 4, 2017 · Body · 40,000 miles · GA · fire

Tl* the contact owns a 2014 jeep cherokee. While the vehicle was stationary, the power liftgate would not open when prompted with a key fob. Upon opening the liftgate manually with a key, the contact noticed smoke exiting from the cabin of the vehicle and flames under the control module near the spare tire. In addition, the contact noticed that there was approximately a half of gallon of water in the bottom of the trunk of the vehicle. The contact extinguished the fire. A police report was not filed. There were no injuries sustained. Paulding chrysler dodge jeep ram of dallas, georgia (1246 old griffin rd, 30157 (770)443-2277) was made aware of the failure and sent an inspector to inspect the vehicle. The vehicle was not repaired. The dealer was made aware of the issue. The manufacturer was made aware of the issue and determined that the vehicle was already repaired per the federal safety agency campaign number: 15v393000 (structure) and that it was no longer the manufacturer's responsibility. The failure mileage was 40,000.

Filed Mar 20, 2017 · Transmission · 79,700 miles · CA

While driving in the past week and a half the vehicle has turned off on me 5 times. The first 3 times I was driving on the street luckily I was able to coast to the side 2 of the times, not so lucky the other as I was stuck in a roundabout. The last two times occurred back to back on sunday march 19, 2017 once I pulled out of my parking spot. I have photos of what happens. Monday march 21, 2017 the transmission light came on. I have not tried to drive it yet, but I will be taking it to the jeep dealership here in elk grove, ca. I tried to take the pictures as soon as it happened. Vehicle did not turn off the day of the transmission light. Also on friday march 18, 2017 I was completely locked out of the vehicle, my key fob did not work and I was unable to get into the car. It finally unlocked an hour after I was stuck outside of my gym at 1am in the morning.

Filed Jun 21, 2016 · Driver assistance, Electrical · 21,000 miles · CA

Numerous computer/electrical intermittent issues with vehicle. Most recent episode the care would completely shut down at freeway speeds. No engine, no lighting, as if it was hit with an electromagnetic pulse. This unfortunately locks the steering as well. The key fob is non responsive. After 5-7 minutes (if you happen to not get hit and die), the car comes back to life (interior lights come back and after another minute will start). Also have had "service air bag indicator system", "service parking brake", "service transmission", "4wd system unavailable", check engine light, traction control light, battery light, parking brake amber service light, flashing odometer, flashing d in dash. Dash completely goes blank intermittently as well. Transmission has also been stuck in neutral numerous time (can not turn car off unless in park, cannot shift). Numerous trips to dealer for warranty service. This last time they found a ground connection loose in the driver side kick panel. So if that ground comes loose or frayed, the car can just kill me?

Filed Jun 16, 2016 · Electrical, Transmission · 34,000 miles · MI

Power lift gate will not operate all the time, sometimes I have to manually lift up the lift gate to get into the inside trunk area. Recall r 27 has been performed in all 3 parts. Check the electrical connectors, install module water shield,and replace module connectors and install module. I have been back to selling dealer for this issue many times for the inoperative hatch issue customer cairs have been opened on this issue with no success. Dealer and chrysler advise me when it happens bring in the vehicle so we can see the problem. I am worried about the potential electrical fire potential due to this system not operating as designed. I have been to the dealer about this since dec of 2013 1 month after purchase due to the fact that the dealer can not duplicate the complaint at their shop nothing is written up because no problem found. The most recent trip to the dealer was june 13 2016. This issue always happens when the vehicle is in park engine running or engine off button on dash will not activate lift gate either key fob will not activate lift gate and when I get out of the vehicle to attempt to open lift gate with lift gate button this will not work either. I have to manually open the lift gate by opening the hatch and raising the lift gate as if the vehicle was not equipped with the power lift gate accessory. Please help resolve this long standing issue, I retired from chrysler after 41 years of service in warranty, customer service and tech. I am not making up this issue. Since the recall repair date of 4-15-2016 the trans will shift hard from stop lights also.