2014 Jeep Cherokee: check engine light

Filed Oct 6, 2026 · Engine, Transmission · CA

The transmission light went on. Car was brought into dealership two times while still under warranty. They did not have a fix and PTU was on back order for over a year in 2017. I am now resorting to pay out of pocket. I had a PTU shipped from a Jeep dealer in Louisiana. PTU from them was not new but had come off another car and was charged $2,300. I sent it back because it was used at that time I was working and was going to pay out of pocket. I was not going to pay to install a used transmission. Regardless there is as no fix. Then in May of this year the check engine light came on. This was another problem that the Jeep dealership cannot fix. Now I have a paid for car that cannot be driven because it cannot be smogged. It has the Pentastar V6 engine. There is no fix for either problem I understand and I am retired and cannot afford these repairs. I asked the manufacturer in writing to buy the car back and they said no. Can I get some help? This was going to be my last car. Jeep dealer offered $200 for the car. My all weather tires are worth more than the car. I’ve changed oil on time using synthetic oil and have otherwise taken good care of this car. I thought they would come up with a fix for the transmission is why I waited so long. Everything that is wrong is the manufacturer’s product defect. Also, I have documentation on everything I just wrote you. Please help me!!! [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Sep 17, 2026 · Transmission · 40,000 miles · CA

The contact owns a 2014 Jeep Cherokee. The contact stated that while accelerating from a stop, the transmission unexpectedly shifted into neutral(N), and the vehicle lost automotive power. The check engine warning light was illuminated. The “Service 4WD" message was displayed. The vehicle was towed to a dealer to be diagnosed, and the contact was informed that the PTU unit had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The failure mileage was 40,000.

Filed Jun 11, 2026 · Acceleration, Electrical · PA

On 05/30/2026 approximately 12:15. My Jeep radio screen prompted "service needed, no phone connected" and a few other words I did not have an opportunity to memorize. The check engine light came on and he oil light appeared. This all happened within a minute. It was very quick and scared both of us. As my mother was driving, she smelled heat, then the radio quit working, the air conditioning shut off and heat turned on without assistance, my mother attempted to open the electronic windows without success, the power steering stopped worked and locked up, then the entire vehicle shut off. She struggled to maintain control of the vehicle in order to guide us to a safe place off the side of the road. We were in imamate danger due to NOT having any control of the vehicle. The hood, driver and passenger doors, front and back were able to be accessed, however we could not open the hatch. And the interior lights would not remain shut off until the battery ceased to have amps. No the vehicle was not inspected by the manufacturer, police or insurance representatives. We were on a major highway. She had NO CONTROL of the vehicle. I bought this vehicle used from Blue Knob and have never received any recall notices however I researched and found 13 recalls I have never been informed of. This is unsettling and a dangerous form of noncommunication.

Filed Nov 6, 2025 · Electrical · 80,000 miles · CO

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle failed to accelerate as intended while the accelerator pedal was depressed. The service transmission and check engine warning lights were illuminated. In addition, the contact stated that while driving at various speeds, the vehicle lost automotive power but was able to be restarted. The vehicle was taken to a local dealer, where it was diagnosed, and determined that the hydraulic pressure sensor needed to be replaced. The contact stated that the hydraulic pressure sensor was replaced by an independent mechanic; however, the failure reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

Filed Aug 14, 2025 · Electrical, Transmission · CT

Vehicle would shut completely off when stopped at a red light. Shifter would not move. I was put a risk on a busy street, stuck at a red light and could not move to a safer location. The second time there were three children in the car when the car shuts off at a red light. The problem has been confirmed by dealer and has been inspected. Check engine light was on, however nothing was showed for about the shifter. Dealer mentioned PRNDL and harness. I see that there were previous recalls with the Jeep Cherokee but the car is still showing symptoms of them. It’s is not safe for me to drive and I have been without a car for almost 3 months.

Filed Aug 13, 2025 · Engine, Transmission · 46,000 miles · FL

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift into gear properly with the check engine warning light illuminated. The contact also stated that the vehicle jerked while the accelerator was depressed, and the vehicle lunged forward while depressing the brake pedal. The contact also stated that the windshield wipers were inoperable and failed to function while activating the windshield wipers. The contact also stated that the rearview camera inadvertently activated while driving at undisclosed speeds, and the instrument panel failed to function properly. The vehicle was taken to the dealer was where it was diagnosed and determined that the transmission control module and windshield wiper motor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000.

Filed Jul 19, 2025 · Engine · FL

Approximately 2'years.ago I was on my way home from work around 10:30 pm. I was in moderate to heavy traffic and the jeep threw a code saying service transmission. I wasn't able to accelerate. I had to navigate carefully through traffic with my hazards on to get to a safe place to stop. I was finally able to and turned off my car. I let it sit for a few minutes then I try to restart it again. The check engine light was still on it still said service transmission. I tried to put the vehicle in reverse, and it jumped so hard I thought that I had hit something. I turn it back off again and left it off for approximately 20 minutes. I finally tried to restart it and it started fine put it in reverse and it was able to go in reverse and I was able to limp it home. Thank goodness a traffic wasn't too bad I was able to pull over. I took my car to I trusted mechanic and they look through everything and they could not figure out why it was doing that. Not long after I got a postcard in the mail stating that the TCM need to be replaced. I called the number that was on the card and they stated that that particular part was on back order and they would call me. I gave them my information. They never called me back. I tried to go to work again a few days later and the same exact thing. But this time I have video of it. So I took it to my local Suncoast Chrysler Jeep Dodge ram not the place I bought it from but within the same hub. I showed them the video the gentleman there said that he was going to bring it back and the mechanics will work on it. A couple hundred dollars later they stated that they had fixed it and it shouldn't happen again. But it did it happened quite a few times, and it tends to happen when the temperature here in Florida is a little bit chilly. They actually put a sticker on the hood that said that they had fixed it but they have not. I tried to call and get refunded for the TCM but they said I was not able to. I still have the same issue.

Filed Jun 29, 2025 · Electrical, Engine · TX

Failed Power Transfer Unit. Unable to shift to 4WD because system is not recognizing. Service engine light has come on. This is a widely known issue with the Jeep vehicles and so far there is no warranty extension covering my 2014 vehicle.

Filed Jun 18, 2025 · Engine · DE

This is an addendum to complain number 11665800 I would like the federal safety agency do a recall for the transmission of my Jeep Cherokee 2014. I read an Article by Clifford Atiyeh, published on 07/08/2019 titled: Jeep recalls 2014 Cherokee again as ZF Nine-Speed Transmission Problems continue. I did not get this recall. 1-I bought the car new on 05/2014 2-Meggee Service Advisor Thomas Heck (phone 302‑856‑0064, Georgetown, Delaware) knew that my car was showing engine light on and code U0402, receipt dated 09/04/2018. At this time my car was under warranty, and technician did not do anything about it, despite DTC was there after performing recall U63. The Jeep technician told me not to worry about it. 3-Receipt dated 08/23/2019, , got recall V69. DTC U0402 was there. 4-Receipt dated 09/30/2022, my car got replacement of primary fuel pump. Car showed DTC U0402 again, and technician wrote "unrelated code", and told me not to worry. 5-Receipt dated 05/30/2025, I took my car to Jeep technician, because my car failed DMV inspection for DTC U4402 (Jeep code U0402). This time Jeep Service Technician said that because of this code U0402, the car needed a change of transmission, and it cost $11000. Receipt dated 06/06/2025, I took my car to DMV Pre-certified Technician, and he also told me the car needed a change of transmission, cost $11,232 6-I complained to Megee because Jeep technician knew about this problem with code U0402 since 2018, when the car was under warranty, and they told me not to worry about it, and now Jeep has the responsibility of changing the transmission for free. 7-I contacted Jeep Customer Care (877‑426‑5337) complaint #[XXX]. Representative told me that the problem had to be resolved directly with Megee Motor (Georgetown, Delaware), because it was its problem. 8-Megee Supervisor Tom Hecks told us that he needed authorization from Jeep Customer Care to change the transmission of the Cherokee. At the end, Jeep customer care and Megee are playing ping-pong with me INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I

Filed Jun 9, 2025 · Electrical, Transmission · DE

Car bought new on 2014. On 2018 car started to show engine light to illuminate on and off. Jeep technician comply with recalls, and did not change transmission despite DTC U0402 was there all the time, and car was under warranty. Now, Delaware Motor Vehicle does not want to renew my tag because DTC U0402 is related to increase of emissions. Cost of changing transmission is $11,000. Jeep office does not want to authorize the change of transmission despite the problem started when the car was 4 years old. Not fair at all. I am worry to have accidents because of this DTC.

Filed May 1, 2025 · Transmission · 68,831 miles · AZ

The contact owns a 2014 Jeep Cherokee. The contact stated that while at a stoplight and attempting to accelerate, the vehicle failed to move. The contact stated that the engine warning light was illuminated, and a message to "Check Transmission" was displayed. The contact shifted to neutral and pushed the vehicle to the residence. The local dealer was contacted; however, the vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 68,831.

Filed Feb 3, 2025 · Transmission · OR

1) The Power Transfer Unit and possibly driveline/driveshaft. 2) The car turns off while driving and all systems lock up, no matter how fast you are going. Power steering fails, steering wheel locks, and the car cannot be turned back on until it is put back in park, which means you come to a full stop and attempt to turn back on. Sometimes the car has no power to turn back on to put in park leaving you stranded in the middle of the road with cars behind you. This has mainly happened while we are slowing down to a stop, but still going 20-25 MPH. Thankfully not faster yet. 3) The dealer and another mechanic have identified a PTU issue, but could not reproduce. On 9/2021 the check engine light came on. Took it to a mechanic and they noted: "POWER TRANSFER UNIT SYSTEM OPERATION OBSTRUCTED, WHILE IN THE AIR WE SAW THAT THE OUTPUT DRIVELINE HAS EXCESSIVE PLAY AND AN OBLONGED BEARING CAP." No further issues until on 11/28/2022 Check engine light came on. took it to Dealership and they noted: "Found code C14A7= PTU motor component or system operation obstructed or blocked. Checked condition of PTU fluid and found it is contaminated and burnt. Also found that the driveshaft connection to the PTU is very loose on the PTU output splines. Recommend PTU and driveshaft. 1/2025: Over two weeks, the car has shut off 6-8 times while driving. 4) No 5) Check engine light came on 9/2021 took to a mechanic and they noted: "POWER TRANSFER UNIT SYSTEM OPERATION OBSTRUCTED, WHILE IN THE AIR WE SAW THAT THE OUTPUT DRIVELINE HAS EXCESSIVE PLAY AND AN OBLONGED BEARING CAP. RECOMMEND GOING TO A TRANSMISSION SHOP FOR FURTHER DIAGNOSIS." No further issues until: On 11/28/ 2022 Service 4WD light came on and took it to dealership Recommended PTU and driveshaft No problems after until 1/2025 when drive power started randomly turning off while driving. This has happened 6-8 times in a 1.5-2 week timeframe.