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2014 Jeep Cherokee: backup camera failure

11 of the 2,652 complaints about the 2014 Jeep Cherokee describe backup camera failure.

owner complaints
11
of this car's complaints
0%
typical mileage
41,000
recalls
1
Is there a fix? There is 1 recall and 161 service bulletins for this area of the car. See below

Backup camera failure by model year

What owners say

Filed Aug 13, 2025 · Acceleration, Driver assistance · FL · crash

This vehicle had multiple reprograms for transmission control module and still had same issue I have only had the vehicle 1 year and driven it 7k and I take. It to Jim Browne jeep dealership they said they transmission control module needs replacement the jeep when I brake jumps forward and speeds up its unpredictable and unsafe it also does not shift into gear it slips and I did a search and see. This has been a reoccurring issue .As well as my back up camera appears while I am driving and parked ,or screen just says jeep or goes blue unable to change dash supply control at all ,this vehicle is a lemon and we were not told of any of these issues

Filed Aug 13, 2025 · Engine, Transmission · 46,000 miles · FL

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift into gear properly with the check engine warning light illuminated. The contact also stated that the vehicle jerked while the accelerator was depressed, and the vehicle lunged forward while depressing the brake pedal. The contact also stated that the windshield wipers were inoperable and failed to function while activating the windshield wipers. The contact also stated that the rearview camera inadvertently activated while driving at undisclosed speeds, and the instrument panel failed to function properly. The vehicle was taken to the dealer was where it was diagnosed and determined that the transmission control module and windshield wiper motor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000.

Filed Aug 9, 2025 · Acceleration, Electrical · FL

Body control module had a recall I had to get it fixed for the 2nd time and it’s giving us issues again,jeep has 46k miles and steering column control module is faulty and unconnect dash/radio/ac temp is also faulty,replaced blower motor and still having ac issues only mechanic has been Jim Browne dealer since we have had this jeep for a year .Jeep jerks when braking and does not brake it goes faster.when pressing gas to drive jeep goes slower.jeep dash of connect is blue screen and when reversing rear camera appears and does Not disappear not even when in drive or park must turn off jeep for camera to turnoff

Filed Dec 20, 2022 · Brakes, Driver assistance · 146,750 miles · TX

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the rearview camera was inoperable. Additionally, the parking brake failed to deactivate. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 146,750. The contact stated that all of the failures occurred after the computer update recall repair. Each occurrence presented a different code, but they were not saved. The failure of the parking brake caused an accident.

Filed Dec 2, 2019 · Electrical, Engine · 76,000 miles · PA

I bought the jeep 8/2017 and took it to the dealership mid 2018 and complained to the dealership that the jeep accelerates on its own while I'm driving that I have to put my foot in the break to slow the jeep down. Right after the dealership finished their testing they stated that they didn't notice any acceleration with the jeep was fine but it was still accelerating while I drive it and right after I left the dealership the engine started knocking making a ticking sound and had been doing it a year after I brought it. I'm scared I will get in an accident because it seems to speed up (accelerates) on its own. This happens on the city streets mostly and more if I'm goin down a small hill with my foot on the break it automatically speeds up and the engine reves up past 3 to 4 RPM with my foot in the break. My electric problem is the radio and backup camera doesn't not alway come on when I turn on the jeep some times it takes like 5 mins for it to come out or it comes in after I've drive a few blocks. I let the car run and warm up before I pull off.

Filed Sep 14, 2018 · Electrical, Seats · 60,000 miles · IA

The radio and all functions related to this, including heat/AC, back up camera, environmental controls, hands free calling, intermitantly go off. Sometimes when I start the car, need to wait 15 minutes or more before it starts. Other times it fails when driving. Jeep dealer stated the radio went bad and needs replacing. He also stated that he needs to replace these regularly

Filed Jul 28, 2017 · Driver assistance · 41,000 miles · CA

On july 16, 2017 we downloaded a software update. We followed the directions on the screen so the car was parked and did not move during the process after it was complete we began to experience issues with the car such as no back up camera, flashing lights on the dash screen I.e. The odometer sometimes it will flash that 911 call assistance needs maintenance and is not functioning since the update was two weeks ago the car has been driven and these issues are still a problem

Filed Oct 27, 2015 · Steering, Suspension · 14,000 miles · NY

On 10/18/2015, while flat towing my 2014 jeep cherokee at approximately 60 MPH on I-5 near san clemente, ca behind our rv, we suddenly experienced a violent side to side swerving sensation. While working to control the rv, I viewed via the rear camera, the cherokee rocking side to side, violently shaking the rv. The 2014 jeep cherokee is specifically designed to be flat towed behind the rv, and was connected to the rv with a blue-ox towing system. I had previously towed the jeep cherokee approximately 14,000 miles prior to this event with no problems. The violent swaying continued through the braking process, and did not cease until the vehicle came to a complete stop. After stopping on I-5, a preliminary investigation did not identify an obvious cause such as a flat/soft tire on the rv or jeep, loose or damaged tow bar. I slowly exited the interstate and parked in a safe location for a closer inspection. Turning the jeep's ignition to "on" without starting, I noticed my check engine light and electronic stabilitycontrol light were illuminated. After checking various rv forums, I discovered that others with 2014 jeep cherokees had experienced the same issue which seems to resolve itself after stopping the vehicle. I continued on my journey without any additional problems and the warning lights on my dash reset within a day or so. It appears to be a unique problem to 2014 jeep cherokees according to various rv forums. My 2014 jeep cherokee is equipped with the active drive ii transmission specifically designed for flat towing behind my rv.

Filed Oct 14, 2015 · Steering · 22,000 miles · CO

I was driving my motor home in extremely heavy winds at the time and the motor home and my jeep 2014 latitude (4 cylinder) with active drive ii started to sway rather violently side to side. I was going about 55 MPH at the time. Really did not know what was happening but both the rv and cherokee were swaying violently. I could see the cherokee in my rear view camera. I thought maybe I had blown a tire on the rv or suffered a major suspension problem on the rv. Was really difficult to control the rv and could have really resulted in a major accident. Fortunately I was able to slow down and get stopped without having an accident. Of course I got out and checked everything imaginable but could not find one thing that may have caused the problem. I continued our trip without further incident but to this day I am perplexed as to what caused the violent swaying. The only possible reason I can even imagine is the strong winds at the time. However, that is simply a guess and as stated earlier I really do not a valid and scientific reason for the swaying. I can however say with absolute certainty that the incident was very, very frightening and easily could have resulted in a major catastrophe. Would love to know the reason so it could be corrected. Please not that this has happened only once.

Filed Oct 9, 2015 · 18,000 miles · SC

I flat tow this vehicle behind a motor home all in accordance with jeep specs. Jeeps have been a popular vehicle for towing for many years. While towing the vehicle will, without warning, begin lunching side to side violently. It is so violent that it starts the entire 27,000 pound motor home rocking side to side. Watching in the rear camera it appears that the wheels are turning from side to side and that the jeep is trying to roll over. Because of the safety and fear of mechanical damage I have stopped towing this vehicle. Talking in the rv community I have found that this is a consistent problem with jeep cherokee's manufactured since 2014. The problem occurs at different speeds and with different manufacturer tow bars. There is a video posted on youtube where you can see exactly how violent and dangerous this is - https://youtu.be/0ntdckriasw. This has happened to me on 4 occasions. The last one is shown below on this form happened while towing at 60mph and I refused to tow the car on the return trip. The jeep in the youtube video is being towed at 25-30mph. Coming to a complete stop is the only way to stop the lurching. I view this as a very hazardous condition and believe a smaller, lighter rv could be turned over by this very possibly causing serious injury.

Filed Jul 21, 2015 · Steering · 17,000 miles · WA

I have recently experienced violent shaking of my 2014 jeep cherokee being flat towed behind my motor home. It has happened twice on the same day. Very scary situation. This after several thousand miles of trouble-free towing. The first time was over an uneven patch of repaired road. The second occurrence just happened out of the blue. I had to bring the rig to a complete stop to eliminate the rocking/wobbling motion of the jeep, which was clearly visible to me in the rear view camera. Jeep dealer won't acknowledge the problem because they are unable to duplicate the issue. Multiple complaints about the same issue from different owners should suffice. The need to bring a large rv to a complete stop in order to eliminate the wobbling is a serious safety problem, especially while driving on busy highways. This deficiency in the jeep is simply a bad accident waiting to happen dealer says they need to be able to duplicate the problem. Enough owners have had this problem and their separate complaints have duplicated the problem many times over. Jeep needs to look into this immediately before it causes multiple serious accidents. Updated 9/25/15 *ln ...video available

Service bulletins that may apply

Related recalls

Electrical system: softwareReported May 17, 2018 · 4,815,661 vehicles affected
What is wrong
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Risk
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

Recall number 18V332000 · Recall details

Questions about the 2014 Jeep Cherokee backup camera

Is backup camera failure a common problem on the 2014 Jeep Cherokee?

11 of 2,652 owner complaints about the 2014 Jeep Cherokee (0%) mention backup camera failure. The model year with the most reports is 2019.

Is there a recall or service bulletin for this on the 2014 Jeep Cherokee?

There is 1 recall and 161 service bulletins for the same area of the car. Check them below with your VIN.

Other symptoms on the 2014 Jeep Cherokee

Stalling 358Jerking 322Check engine light 306Transmission failure 164Loss of power 162Harsh shifting 145Won't shift 116Hesitation 95Warning lights 71Slipping 62Won't start 53Grinding brakes 52Sudden acceleration 47Engine failure 42Adaptive cruise 31Oil consumption 31Fuel pump 30Wipers 29Headlights 28Power steering loss 25Fire or smoke 23Water leak 19Overheating 18Shudder 18Steering lock-up 18Brake failure 15Knocking 14ABS 13No deployment 13Misfire 11Whining noise 11Key fob 10Airbag light 9Fuel gauge 9Battery drain 8Door locks 7Ball joint 6Screen failure 6Collision warning 5

All model years of the Jeep Cherokee

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