2015 Jeep Cherokee: backup camera failure

Filed Mar 28, 2024 · Engine, Transmission · 110,000 miles · CA

The contact owns a 2015 Jeep Cherokee. The contact stated while driving 30-35 MPH uphill, the accelerator pedal was depressed, but the vehicle failed to respond. The check engine warning light was illuminated. The contact was able to pull into a driveway. The contact stated that while shifting into reverse(R), the rearview camera engaged; however, the vehicle failed to respond, and the electric parking brake engaged independently. The contact stated that he disengaged the electric parking brake and shifted into drive(D); however, the failure recurred, and the parking brake engaged independently. The vehicle was towed to an independent mechanic, where it was diagnosed that the Power Transfer Unit Input Splines were fractured and needed to be replaced. The mechanic related the failure to the federal safety agency Campaign Number: 16V529000 (Power Train). The vehicle was not repaired. An unknown dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 110,000.

Filed Feb 23, 2018 · Body, Steering · 29,000 miles · TX

While flat-towing our jeep cherokee behind our motorhome down a highway at 60mph, we went over a minor bump in the road, and the jeep started to violently wobble/shake (visible in rear camera of the rv) which was shaking/torquing the entire rv back and forth uncontrollably. We had to slow & come to a complete stop in the middle of the highway in order for the wobbling to stop. We immediately pulled over to shoulder of highway, to find the corner of the bumper ripped off, and the tow anchor bent sideways (from the whipping action of the jeep). We unhooked the jeep (no longer towable) and drove off the highway and directly to a jeep dealer. The jeep dealer assessed the damage from the wobble (torn front bumper, bent tow connector, and cracked front sub frame). We researched online and found this wobble to be a known issue to jeep; certain model years (2014-2015 jeep cherokees) have this issue when being flat-towed; apparently sometimes when going over a bump, the the flat-towed vehicle doesn't consistently track in line with the motorhome, due to lack of power to the jeep's electronic power steering system. Fca released a statement saying they will 'provide a complimentary jumper wire harness and switch to ensure the vehicle's eps system has power to function while it is being flat-towed. These components have been engineered and validated by fca us llc and will be made available to all customers through mopar, as early as january 29. In addition, all cherokee owners will be contacted directly by fca us and provided with updated instructions for flat-towing. These instructions supersede all previous instructions. Also, the vehicle's online owners manual will be updated.' we never received that notification & therefore didn't have this proper part to prevent this wobble. Now jeep is refusing to help pay for the damage incurred to our vehicle because of this issue.

Filed Jan 7, 2016 · Transmission · 138 miles · TX

Dangerous 2015 jeep cherokee latitude with 853 miles. First week of ownership I noticed a very odd shifting were the jeep would lung forward from 1st to 2nd gear at about 5mph, hard shifts, and was struggling to find gears at 35-40mph along with a nonresponsive gas pedal that spooked me during many acceleration instances of slow speeds and highway speeds. Took into the dealership where I bought it from and explained what was being experienced, with the back up camera being saturated with light, and gas door that was not aligned with the body. They checked for codes but a service light never appeared. Was told there were updates that need to be installed. After the update,which I assumed was a power train update for the transmission. Left dealership and it all started happening again with the transmission. So was told by a service rep need to let the transmission learn my driving habits whith no harsh acceleration because of the 350 mile breakin period. Drove for a while too see if it would smooth out. Nope it didn't it started having an odd feeling when put in drive and moving forward like the clutchs in the transmission were slipping which gives the sensation of wobble vibrration. Returned it back to the dealership again for second time due to when in the mid del of an intersection while making a left turn with appropriate throttle applied it suddenly loss power with traffic coming from opposite direction so I had to wot the gas pedal to get it to move then it responded with me over accelerating into a turn and immediately got off the gas and had to apply brake pressure and control steering. It happended quiet a few times before I finally got frustrated with it and returned to dealer for service 3rd time. Was told couldn't duplicate,so they can't fix it. Filed complaint with fca for remedy. This jeep makes me fear driving it.

Filed Sep 2, 2015 · 6,755 miles · CA

We towed the jeep behind our rv using a roadmaster tow bar. After having traveled 10 miles at appropriate highway speeds, we slowed down in a construction zone that required all traffic to continue in the far right lane. The new lane crossed over the edge of the highway pavement on to the recessed skirt of the shoulder, about a 2 inch drop. At that time our rv began to rock, alerting us to the possibility that we had blown a tire. While assessing the situation we saw in our rear camera that the jeep was rocking violently, which was also witnessed by the chp officer that followed us to safety.the tires were fine, but the jeep's violent rocking was enough to scatter the contents of the car. We detached the jeep with a great deal of difficulty after the amount of twisting that occurred during the bouncing. The check engine light was also activated. We were able to drive the jeep to an area that allowed us to re-attach the tow gear and continue to our destination.

Filed Aug 5, 2015 · 2,500 miles · AZ

While driving, the navigation system failed, leaving only the arrow pointing in my direction of travel. This continued for over three hours. When stopped for lunch, I returned to vehicle and when I restarted the navigation system returned to normal. I took the car into the dealer who said that the current radio/navigation system had two software updates due. They were installed, completely locking up the radio/navigation system. The dealer took over three hours to correct problem with their top computer person. The vehicle was never the same. The backup camera failed, the dashboard display would lock out and other electronic malfunctions plagued the vehicle. The whole radio/navigation system was finally replaced after three months of trial and error. At this time, the vehicle seems to be functioning properly. However, one employee at the dealer told me this. Jeep has at times been installing refurbished radio/navigation systems in their new vehicles when they run short of new parts. This could explain why the software updates were not compatible with the older radio/navigation system. How can a manufacturer install refurbished parts into a new vehicle? To me, this is not only a safety issue but a consumer fraud issue.

Filed Mar 3, 2015 · Acceleration, Engine · 360 miles · CA

I purchased a 2015 cherokee sport in october 2014. Since then I have noted several recurring problems. Having never owned a brand new I thought perhaps there was some early mile growing pains but these problems persist. The screen malfunctions at will; sometime the rear camera is engaged when driving forward, the screen locks on the disclosure/acceptance page. Voice recognition/command has never worked. Unintended acceleration when at a complete stop (reminds me of an unruly dog on a leash trying to leap forward). Delayed acceleration when the gas pedal is depressed causing it to suddenly leap into motion risking hitting a car in front of you in city traffic (I live in los angeles ? This is particularly concerning) or a wall behind you (I back into my parking space). When parallel parking or in a 3 point scenario (d-r-d) the car, although clearly placed in the reverse the car will roll forward before reversing. Often putting the car in reverse, waiting several seconds (4 to 5) before releasing the break will do the trick but just as often, it makes no difference. Gear transitions are sloppy. This car does not shift it lunges. I'm surprised the [xxx] thing doesn't bite although it tries. I thought these were my pet peeves but it appears I am not alone. I wish I had read these earlier complaints. I would have returned it to post haste. I hate this car but am not in the financial position to buy another. Purchased from a dealer 50 miles away (best price) has made it difficult to take into the dealership. I have finally scheduled 2-days off from work to take it in. I wish I was in the position to not just drop it off but leave it there. If I had the money I would not hesitate. *tr information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).