2015 Jeep Cherokee: doors won't lock, open or latch

Filed Dec 4, 2024 · NY

Door latch mechanism doesn't work under 32 degrees. Have been both locked out of and in vehicle. Once the door opens it will not latch to close. I took it to my local dealer Empire Jeep and they jammed grease in the door latch in 2023 which seemed to work for the season but again this year they did the same and that quick fix no longer works. Now I have to take it in to have the door torn apart, estimated time 2 hours and approximately $200.00 for labor. Why do I have to pay this if this is solely a Jeep issue? I've never had this happen to any other vehicle I've owned.

Filed Oct 21, 2021 · Electrical · OR

My liftgate tries to operate while I am driving. I have taken my jeep in to the dealer 3 times for the same issue. They have thrown parts at it but never fixed it. I believe this is an electrical problem because it only happens when the weather is hot and inside vehicle temp is hot. The lift gate will operate without expectation or try to, even when I am driving. When I am driving, A warning will show on the dash "shift vehicle to park to operate liftgate" while I am driving. If the vehicle has been parked for a while and the internal temperature is hot,, I can touch the sensor door handle to unlock the door and the lift gate will operate on its own and open. The lift gate does not do this when the internal vehicle temperature is not hot. The lift gate will also begin operating itself while being parked with the vehicle running - if the internal temperature is hot and the weather is hot: I can be parked with the engine running and the lift gate will operate itself up and down sometimes multiple times. (Like in the bank drive through - has happened multiple times). I am not ever touching anything that could have begun this operation. Dealership keeps telling me that it is not a known issue but there are multiple videos on YouTube about the lift gate operation of this vehicle and they all say it requires pulling the fuse out and then putting it back in to reset. This is an electrical issue, it has to be. There are 2 other recalls that involve the lift gate modules for this vehicle - the VIN for my specific vehicle says it is not involved in those recalls- but I cannot believe this - this issue has been ongoing since the vehicle was 1 yr old. The dealership cannot seem to find the problem and is, at this point, just throwing parts at it, which is not fixing it and only costing money. For some reason they refuse to look at the wiring or relay modules. I believe this is a serious safety issue and worry that it will never get repaired.

Filed Dec 9, 2019 · Brakes, Engine · 59,000 miles · GA

Car will turn off. Turn the key and pull it out, car stays running. When this happens, car is in a possessed state where brake lights stay on at all times, turn signals do not work, wipers do not work, horn does not work. Took it to dealership and was told there are no codes, so nothing they can do. Pull the battery cable off to shut the car down. This will happen mid drive so all of a sudden you'll lose your turn signals, wipers, horn, brake lights, door locks, and main light control. When you pull over, only way to turn the car off is to pull the battery cable.

Filed Nov 5, 2018 · 40,000 miles · MN

Key fobs don't work as they should. Remote start only works occasionally , indicates "key fob not detected" when I am trying to start the car although I am holding the fob in my hand, won't open the door when I touch the door handle or push "unlock", won't open the tail gate etc. Sometimes the fob will work but not often. New batteries have been installed.

Filed Oct 24, 2018 · Transmission · 32,000 miles · AZ

Vehicle was not shifting correctly from 1st to 2nd gear... There was a loud thud when putting vehicle in reverse....dealer is replacing the transmission. Vehicle has been down 3 weeks, no information. The passenger door lock button doesn't work. Center console is loose. The sunroof shade is wrinkling when it goes back, the sunroof makes a popping noise occasionally when it's opened. The AC stopped working all together, or will trickle out. The tires are very wobbly and noisy.

Filed Sep 18, 2018 · Electrical · 55,000 miles · TN

In response to issues below, dealer diagnosed that a bcm, part no "68236667ai", was not responding to tests and needed replacement. We drive with windows down and A/C on at times. Under these conditions I have felt water from condensation hit my feet in the driver side floor and I think it is likely that this part was damaged from that condensation. This bcm should have a sealant around it or be in a better location if the A/C is going to drip in the car. Resulting problems from electrical bcm failure that are ongoing for last month because part is back ordered: 2018/09/16 keyless entry works, but only when using the passenger door. Then stopped and left vehicle, afterward electric locks would not work from inside, keyless entry would not work, and doors would not lock when vehicle surpassed 15 MPH. 2018/08/30 at night, after exiting vehicle keyless entry unresponsive, hazard lights turned themselves on, hatch would not lock. Throughout all these days for approximately three weeks, the keyless entry, electric locks, memory seats, and radio presets may or may not lock. There was another time where the rear hatch power did not work and it also did not latch itself. We were moving when we discovered the hatch did not latch itself and after several attempts, it did respond and pull itself latched. The hazards and lights not responding and staying on, doors not locking over 15 MPH, and hatch not latching are all safety concerns. The part to repair this came in yesterday, the issue was reported around a month ago.

Filed Mar 9, 2016 · Electrical · 1 miles · TX

Vehicle trembles on occasions while in operation as if it it's going to turn off. Additionally, the motor feels very forced on occasions and it has stopped while in operation in the middle of the road. The back seat door handles fall off and the dashboard keeps making a rattling noise while the vehicle is turned on.

Filed Apr 13, 2015 · Body · 120,000 miles · WA

Interior door handles on this jeep are faulty and break with only normal use. I called jeep and they said $400 a door panel plus labor and they can't just fix door handle they said whole panel has to be replaced. The two in front are completely broke and back two have cracks. I went online with this issue and found out there are thousands of others like me in this situation. Because of this cost in repairs I feel like jeep has put me in a unsafe situation for my family. The jeep is a sport limited and is flawless in condition, except for these door handles. A recall needs to be made before someone gets stuck in there jeep during an accident and can't get out because of a broken door handle. Because of all the forums on this issue my family and I are driving are other vehicle as much as possible until I can figure out how to get this problem fixed. I am hoping I do not have to sell this rig because of broken door handles , but with a baby in back I am not feeling like jeep is looking out for the true safety of there customers at this point in time.