My transmission failed and was not connecting with the driver train any more. The Jeep only has 112k miles on it. This recall mentions the transmission teeth being broken/wore down and creating an issue. the federal safety agency Campaign #:: 20V343000 I never got anything about this recall. My cost to replace the transmission was $4700.
2015 Jeep Cherokee: complete transmission failure
100 of the 1,794 complaints about the 2015 Jeep Cherokee describe complete transmission failure.
- owner complaints
- 100
- of this car's complaints
- 6%
- typical mileage
- 5,500
- recalls
- 2
Is there a fix? There are 2 recalls and 138 service bulletins for this area of the car. See below
Complete transmission failure by model year
What owners say
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving approximately 60 - 65 MPH, the vehicle failed to accelerate and independently shifted to neutral, causing the vehicle to fail to accelerate. The check engine warning light was illuminated. The contact coasted to the side of the road and had the vehicle towed to a certified mechanic who diagnosed the vehicle with transmission failure. The contact was informed that the transmission needed to be replaced. The mechanic retrieved the federal safety agency Campaign Number: 16V529000 (Power Train) from the website. The vehicle was not repaired. The dealer was contacted and confirmed that the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 101,500.
On several occasions, I have been driving the vehicle when it suddenly shifted gears and lurched forward unexpectedly. This action is so powerful it feels like another car has hit me from behind. This was a transmission failure and is available for inspection. Both myself and my family members have suffered whiplash-like neck injuries from these repeated incidents. The automobile puts us at risk of colliding with another vehicle, shifting out of gear, and stopping in the middle of the road or highway while driving. The dealer checked the vehicle, and they could not reproduce the problem. The dealer has inspected the vehicle. There were no warning lamps, messages, or other symptoms of the problem prior to failure. The problem began in 2020 and has gotten worse over time. Best, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Transmission has been a problem since purchase. Numerous repairs done without success and finally they replaced the entire transmission. Still had problems. Car has only 93,000 miles on it and now the Power transfer Unit is failing. I understand that it was replaced when they put in the new transmission. Noticed a large number of complaints about PTU on line. Why hasn’t this been recalled? It was in Canada.
The contact's daughter owns a 2015 Jeep Cherokee. The contact stated that while her daughter was attempting to shift gear, the transmission failed to shift in between gear. The parking brake warning light was illuminated. The vehicle was towed to the dealer, who informed the contact that there was water intrusion from the liftgate into the electrical system. The contact related the failure to the federal safety agency Campaign Number: 23V338000 (Electrical System, Structure). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
When driving the Jeep and within a speed between 35 and 45 mph at a steady rate, if you accelerate or decelerate, the transmission slams really hard into the next gear or downshifts hard into the next gear which leads to the snapping of your neck as if it was a whiplash affect. We have brought this vehicle in many time for several years and without a code that gets generated and recorded on the Jeeps computer of the issue. We do not know where to turn next as the dealers that had evaluate the jeep viewed and the technicians experienced the symptom that we explained, but they were not able to provide a resolution Under the warranty process without an error code. Having people in the Jeep and when it downshift or upshift the transmission slams into gear have been getting startled as if someone hit us from behind and we have had neck pains from this result. We are very concerned that if the downshifting or up shifting that slams into gear may result in a transmission failure while we are on the road and will have no control of our vehicle and could lead to a major accident as we could be stuck in the middle of a road with heavy traffic.
On 10/30/22 driving the vehicle on a 2 lane road with no shoulder the car locked and stopped in on going traffic with cars avoiding to hit us. State police had to come to due to dangerous situation of accident and car was towed. Towed to jeep dealer and told the transmission needs replaced due to misaligned gear ratio. This is a 2015 kept in excellent condition with 55,000 miles. Told cost is 8,000 to repair. With all the transmission problems and lawsuits with jeep and known issue this should have been recalled or repairs made before incident. This vehicle is unsafe and we could have been killed. The consumer stated the vehicle has been traded in and needs a new transmission.
UNKNOWN I had to jump my vehicle due to battery dying out. Once jumped, I received a warning that my electrical emergency park brake malfunctioned. I had trouble shifting gears if I could get them to shift at all. I could hear and feel grinding beneath the jeep. Looking deeper into this it was discovered that there is a vehicle investigation (pending potential recall) on water leaking inside the vehicle to be causing corrosion leading to the E Break module to fail in my specific model. I eventually got the vehicle towed to the dealership. Their service department claimed I may have spilled drinks into my module. I do not buy drinks or carry any in my vehicle cupholders (which are placed by design right behind the gear shift module). Nothing was spilled, the damage is consistent with the common issue pending investigation #PE22009. I am currently awaiting a complete transmission replacement due to the defect.
The Transmission blew on the vehicle. I was driving on the freeway with my wife and son in the vehicle, attempting to overtake another vehicle, and the vehicle lost power. I put on my hazzards, and pulled over. Luckily I was able to maintain control. Found out the transmission was blown.
2015 JEEP CHEROKEE TH with 75xxx miles. Currently covered under Mopar extended warranty for used vehicles. When driving this vehicle you experience a hard shift from a stop/ yield slow down, this so violent that it will spin the tired and push you back into your seat. There is also a large amount a lag that happens, resulting in almost a loss of power to the wheels. This has put me in unsafe situations where I needed the vehicle to move in order to avoid a other drivers and hazard. This is a known issue as there are a large about of others reporting here. I have had this Jeep in the shop under warranty work 4 times now, first they said a update of the ppm/tcm would fix the issue, then a new valve body was going to fix it. however none of these have helped. I can only assume they will attempt to put a new transmission in on my upcoming service appointment. However I am not confident this will be the final solution. As previously stated this a a wide spread known issue with many reports. However there are still so many dealing with this issue that Jeep and Mopar should step up and fix, for free. No one has been injured or killed due to this yet but I am sure one day that will change unless there is a definitive fix for the 2015 JEEP CHEROKEE transmission hard shift.
While driving on the freeway, with cruise control set at approximately 69 MPH, my 2015 Jeep Cherokee warning system luminates the Service Transmission and Check Engine lights. Traveling approximately another 2 miles to the nearest exit off the freeway, I slow the Jeep down as I exit the freeway ramp. The Jeep has very little, if any, power to make it through the traffic light crossing into the intersection. With little power other vehicles narrowly miss me from being run into because I am not able to move out of lane(s). This is the second time this has happened. Most recently I received my Jeep back from being serviced for this event 3 days ago and 62 miles. They dealership service department was not able to identify or replica the issue. This service transmission failure is a hazard and it could cause serious injury or property damage because there is no warning and the vehicle losses power not allowing the vehicle to be driven out of the way from traffic.
When I purchased the vehicle in 2015 with 5000 miles the check engine light was on and the transmission was replaced and I have always had issues when accelerating and it shifting loudly and more recently check engine light turns off and on.
Service bulletins that may apply
- D-26-20
- ID-26-40
- Service 4wd Light On, AWD System Service Required Message Illuminated
- MIL/check engine lamp comes on after performing U90 recall PCM software update.
- FCA Caribbean Warranty Bulletin ID-23-11 (XJ1) Power Transfer Unit (PTU)
- Customer Satisfaction Notification W20 Reprogram Powertrain Control Module
- Powertrain Control Module.
- Customer Satisfaction Notification W84 Powertrain Software Update
Related recalls
Power train: driveline: differential unit
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
- Risk
- A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
- Remedy
- FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1‑800‑853‑1403. FCA's number for this recall is W47.
Recall number 20V343000 · Recall details
Power train: automatic transmission
- What is wrong
- Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
- Risk
- If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
- Remedy
- Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is S55.
Recall number 16V529000 · Recall details
Questions about the 2015 Jeep Cherokee transmission failure
Is complete transmission failure a common problem on the 2015 Jeep Cherokee?
100 of 1,794 owner complaints about the 2015 Jeep Cherokee (6%) mention complete transmission failure. The model year with the most reports is 2014.
Is there a recall or service bulletin for this on the 2015 Jeep Cherokee?
There are 2 recalls and 138 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2015 Jeep Cherokee
Jerking 232Check engine light 203Stalling 136Harsh shifting 132Hesitation 112Won't shift 79Loss of power 70Sudden acceleration 49Warning lights 48Grinding brakes 40Slipping 40Adaptive cruise 36Fire or smoke 35Headlights 35Won't start 34Start-stop 32ABS 19Engine failure 19Overheating 19Oil consumption 18Power steering loss 13Knocking 11Key fob 11Misfire 11Airbag light 10No deployment 10Water leak 10Shudder 9Brake failure 8Door locks 8Steering lock-up 7Sunroof shattered 7Backup camera 6Screen failure 5Whining noise 5Wipers 5
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