2020 Jeep Cherokee: complete transmission failure

Filed Oct 22, 2026 · Transmission · OH

My 2020 JeepCherokee has been disabled at Jeff Wyler Springfield Jeep since 10/13 after suffering a drivetrain failure on 10/11.My vehicle exhibited a severe mechanical grinding noise,locking front wheels,& a 'Service 4WD' warning light while driving, un-commanded engagement of snow mode,& of the e-brake upon parking. Upon inspection 10/14,the tech claimed no codes appeared but stated the transmission required replacement.I contacted my warranty company to start a claim. On 10/15,the advisor said I needed to authorize a transmission tear down per warranty company.I refused due to out-of-pocket financial liability for a blind diagnosis.On 10/16,I asked the advisor how they diagnosed it as transmission needing replaced,she text “I went out with the technician he pulled the fuse and the vehicle still would not drive, this message also popped up on the dash further confirming the technicians disgnostic on the transmission replacement recommendation”(attached a photo of the dash “service transmission).”3rd party inspector evaluated the Jeep intact on 10/20.The dealership provided inspector with transmission replacement estimate & Federal Safety Recall 40D info.The advisor stated the inspector didn’t inform her of findings or if codes appeared.On 10/21,the advisor stated the warranty company directed them to perform software update on the PTU.On 10/22,the advisor said the tech attempted to perform update but update was not available so the tech put a request in to Jeep.D/t the un-remedied status of Safety Recall 40D,advisor stated my warranty company has froze my claim,stating they are waiting for recall remedy to release before proceeding.The advisor stated my only resource for alternate mobility is through Jeep Corporate.Despite my vehicle being undrivable d/t a federal safety hazard,Jeep Corporate Management Case#98327109 has flatly refused to provide a direct-billed vehicle,leaving a consumer entirely stranded indefinitely due to delay in manufacture recall remedy.

Filed Jul 26, 2025 · Transmission · VA

PTU/Transmission failure. Vehicle is available for inspection. Traveling 70mph on a local highway when the vehicle gave two large jolts/shutters and loud bangs. Lost all power to the vehicle while on the highway and had trouble safely exiting the highway with other vehicles passing by and having no power to the vehicle. Transmission/gear fluid from the ptu/Transmission completely emptied itself onto the road after the failure. The Jeep brand is well aware of these issues plaguing the 2015- present Jeep cherokee 4x4 models. However, only the 2015-2019 are currently recalled. Vehicle has not been inspected by manufacturer, police, or service center but is able to be.

Filed Jun 3, 2025 · Transmission · NJ

Replaced transmission at 20,000 miles. Now at 55,000 miles it is going again. Powertrain warranty expired by 6 months.

Filed May 6, 2025 · Transmission · MD

I recently had a svc 4wd light come on in my 2020 jeep cherokee which has 75,750 miles. Then while driving a warning light kept coming on telling me that the 4wd service is unavailable and to service 4wd. Well - I took it to the dealership and was told that the ptu needed to be replaced and that unfortunately it was not covered under a recall because it only covered the years 2017 - 2019 and some 2020 cherokees. I feel that this ptu that is defective should have a recall issued for the 2020 year as well since it's unrealistic to think that the ptu would fail on a vehicle that has only had the 4wd even used maybe five times in a 4 1/2 year span. I would like you to check into this issue that I feel should be a recall and would/could cause serious accidents due to sudden loss of power, or ability to move vehicle due to transmission failures. I feel that jeep/chrysler knows about this issue and have been slowly issuing recalls, beginning from 2014, then 2016 and then 2017-2019 and now I feel the 2020 and possibly later years should be covered. I was at the dealership 4/30/25. At this time I cannot afford to repair this ptu issue and am taking a chance to continue to drive my vehicle since mechanically it is working right now - just providing me with the warning lights/beeps. Please look into this and advise.

Filed Mar 12, 2025 · Transmission · NJ

Power train problems at 17,000 miles, 5 years 3 weeks from purchase, with a 5-year / 60,0000 mile warranty. First diagnosis required replacement of the transmission valve body. This did not work. The second repair required replacement of the transmission. This failed after a 3 mile drive. The third repair was the power transfer unit. I have only driven about 5 miles since then and am hesitant to drive more. The repairs above took 102 days to complete and cost $4907. Other than the transmission failure and need to pull off the road and await a tow, there was no safety risk apparent. The vehicle was serviced by a dealer. The manufacturer is aware of the problem(s). No warning lamps or messages were noted.

Filed Jul 1, 2024 · Transmission · 65,000 miles · OH

The contact owns a 2020 Jeep Cherokee. The contact stated while driving 60 MPH, the transmission failed without warning and the RPM became extremely elevated; however, the vehicle failed to respond while depressing the accelerator pedal. Despite the failure, the contact was able to coast the vehicle off to the shoulder of the highway. Due to the failure, the vehicle was towed to the residence where it remained. The dealer was notified of the failure and the contact was informed that the vehicle needed to be towed to the dealer for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 65,000.