2020 Jeep Cherokee: transmission slipping

Filed Sep 15, 2026 · Transmission · 105,511 miles · KY

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving, the transmission slipped. The manufacturer was notified of the failure and stated that there were no open recalls associated with the failure. The vehicle was taken to an authorized dealer, where it was diagnosed that the power take-off (PTO) unit and actuator had failed, causing the failure of the power transfer unit (PTU). The contact associated the failure with the federal safety agency Campaign Number: 26V290000 (Power Train); however, the VIN was not included in the recall. The failure mileage was 105,511.

Filed Aug 10, 2026 · Transmission · OH

Warning light SVC 4WD and dashboard message 4WD System Unavailable Service Required. Jeep Dealer found diagnostic code C14A7. Dealer checked Power Transfer Unit (PTU) operation and PTU fails to acuate. Needs to be replaced and part ordered. Time for repair could not be determined. I was told at least two months, possibly longer. In researching this issue I found there is a safety recall for PTU on 2020 Jeep Cherokees, but my VIN is not included in the recall. the federal safety agency Campaign Number 26V290000. I am concerned continuing to drive my vehicle and hopefully not experience a loss of drive power or vehicle rollaway. Also concerned about further damage to car, i.e. transmission, if I continue to drive. Dealer told me if vehicle leaks fluids, hear grinding noises, and/or it feels like gears slipping to bring vehicle back in.

Filed Dec 10, 2025 · Transmission · 70,000 miles · MA

The contact owns a 2020 Jeep Cherokee. The contact stated that the transmission was failing and was slipping between 3rd and 4th gear. Additionally, the contact stated that the torque converter was also failing. There were no warning lights illuminated. There was an abnormally sharp chirping metal-on-metal and a rumbling sound coming from the vehicle while accelerating. There were no warning lights illuminated. The contact speculated that the manufacturer was attempting to allow the warranty to expire. The contact was concerned that the warning lights were not activating as expected during the failure. The local dealer was contacted, and the vehicle was diagnosed, and determined that the transmission and the torque converter needed to be replaced. The vehicle was not repaired. The contact called another local dealer, Premier Cape Cod Chrysler Dodge Jeep Ram, A Premier Company at (556 Yarmouth Rd, Hyannis, MA 02601), but no additional assistance was provided. The manufacturer was contacted and declined the repairs and referred the contact to another dealer for assistance. The failure mileage was approximately 70,000.

Filed Jul 18, 2025 · Electrical, Transmission · NH

The SVC 4WD light came on in my 2020 Jeep Cherokee at 59000 miles. This indicated a problem with the PTU, the transfer case actuator. The warranty expired 1.5 months ago, and Jeep is denying to fix it under warranty. This has been a recall for over 60,000 Jeep Cherokees, yet it has not been a recall for my vehicle. This clearly needs to be recalled for my specific vehicle, yet Jeep has failed to acknowledge this. The risks for the PTU failing are scary, including sudden loss of power and slipping out of park ,or drive, including while in motion.

Filed Sep 26, 2023 · Transmission · MA

PTU Issue: A recall was already done on this problem with a Jeep Model years 2016/2017. I now have the same problem on my 2020 Jeep. The transmission slips and the 4 wheel drive is not reliable. I was told by the dealer I needed the PTU replaced. The dealership diagnosed the issue as the PTU and wants 4k to fix. It is the same issue described in your recall. Jeep USA and the dealer acknowledge the issue but where its not a recall on this model told me " I have to pay." and I need fixed asap! I could not even get an appt for 2 + months. They avoided it.