2017 Jeep Cherokee: complete transmission failure

Filed Mar 3, 2026 · Transmission · OH

I own a 2017 Jeep Cherokee Trailhawk (VIN: [insert VIN here]) affected by the federal safety agency Recall #25V‑011 (FCA #01C) for PTU failure due to an improperly seated snap ring, causing spline wear and loss of drive power. This is a safety defect risking sudden power loss while driving. The vehicle failed suddenly in July 2024 after a car wash: grinding noise, loss of power, unable to shift into park. It drove perfectly prior—no transmission issues, smooth shifts. Diagnosed as failed PTU at Jeff Wyler Springfield Auto Mall (Springfield, OH). They confirmed recall but parts unavailable, so it’s sat undrivable for over a year, delaying repair. Parts became available ~Feb 2026. Dealer now denies free PTU replacement, claiming vehicle must be drivable for recall remedy (despite defect causing undrivability). They push out-of-pocket transmission replacement (~$4K-$6K), saying PTU failure “may have damaged” trans, but won’t confirm coverage as consequential under warranty extension #XJ1/XX1 (unlimited miles for spline wear linking PTU/trans). No documentation provided: No DTCs, inspection reports, photos of splines, or STAR Case details (called “proprietary”). They asked for trans approval without evidence, then backtracked as “miscommunication.” This delays safety fix, risks further defects, and seems like upsell tactic. Stellantis/Jeep customer care (1‑800‑853‑1403) overrides not helping. This non-compliance endangers owners—please investigate FCA and dealer for recall evasion and improper handling. I’ve emailed Stellantis multiple times (rejected when including VIN), filed Ohio AG complaint. Impact: Vehicle unusable 1+ year, safety risk if driven or parked. Urge enforcement for free PTU/trans repair.

Filed Oct 20, 2025 · Transmission · AR

While driving, the transmission failed to operate safely. We had the car towed to a Jeep dealership for repairs. They diagnosed the problem and told us that the transmission had to be replaced. After about a month, they then notified us that they had to re-install the software in order to complete the repair. Then, a couple of weeks later, notified us that now, they had to replace the PTU in order to complete the repair. During that timeframe, I did some research and found that a recall had been issued on that PTU, for that particular Jeep model. However, I was not notified of the recall. (Number O1C). After talking with a representative of the parent company's "claims" department, they stated that my specific vin number was not found on their file, in connection with the recall. I communicated the sequence of repairs needed to complete the "fix" for my car, and told the employee that it was my contention that the failed PTU, logically and reasonably was the cause of the transmission failure. I was told to "wait and see" if they could find out why my vin # was not listed. Subsequently, I've filed requests for reimbursement to multiple entities connected to Jeep, and have been told that my claim had been denied. In my opinion, a major transmission failure IS, in fact a serious SATETY concern, especially when you have no power to control your speed while driving. I am still researching other options to appeal my case.

Filed Feb 16, 2023 · Engine, Transmission · 97,000 miles · CT

The contact owns a 2017 Jeep Cherokee. The contact stated that while operating the vehicle, the transmission warning light illuminated. The vehicle was towed to the local dealer who replaced the transmission shifter. Later while driving, there was smoke coming from under the hood. The vehicle was taken back to the dealer who diagnosed that the engine was faulty and needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 97,000.

Filed Nov 17, 2022 · Transmission · WI

This past Sunday night, 11/13/22, I experienced a 9-speed transmission failure in my vehicle. The car immediately lost the ability to propel itself, and I was forced to veer onto the shoulder, to narrowly avoid being rear-ended. My car only has 89,440 miles on it. It is currently at a reputable transmission shop, where a diagnosis determined that the transmission experienced a mechanical failure, and would need to be replaced. I was also informed that parts to complete a replacement, are "on national backorder, with no ETA". This leads me to believe that there are a large number of failures, or Chrysler doesn't want to produce new faulty parts, to replace original faulty parts. Additional research unearthed overwhelming evidence of this being an ongoing issue with Chrysler’s 9-speed transmissions, throughout their product line. The car has not been taken to a Chrysler dealership as of yet, as additional towing charges would be incurred. Symptoms of a problem only appeared days prior to the failure, in the form of a few "hard shifts". From that time until the failure was less than 200 miles. The only warning light that appeared was after the transmission failed. I believe Chrysler is knowingly selling a defective product, with no real solution, and should be responsible for all costs associated with replacement, service, and alternate transportation (towing, parts, labor, rental fees, etc.). Chrysler's 9-speed transmissions should all be recalled, to prevent people from being seriously injured or killed.

Filed Mar 11, 2021 · Engine, Suspension · 88,000 miles · TX

So I got my car in april 7, 2020. My car has been in and out of the shop for the past couple months. To my engine stalling out to my car not. Shift that right way. A new transmission was put in january 2021. My electric stuff in the car goes in and out all the time. So it m mess up the computers this car has now had 4 new computers put in the car and I'm still having problems with it. And it does this anywhere on highway city street.