Jeep Cherokee door locks problems

Filed Dec 4, 2024 · NY

Door latch mechanism doesn't work under 32 degrees. Have been both locked out of and in vehicle. Once the door opens it will not latch to close. I took it to my local dealer Empire Jeep and they jammed grease in the door latch in 2023 which seemed to work for the season but again this year they did the same and that quick fix no longer works. Now I have to take it in to have the door torn apart, estimated time 2 hours and approximately $200.00 for labor. Why do I have to pay this if this is solely a Jeep issue? I've never had this happen to any other vehicle I've owned.

Filed Sep 19, 2024 · NY

I could not get out of the driver's side of the car. I was the driver and tried to leave the vehicle, it would not let me. Something wrong with the door handle. Window does work on driver's side; but not the handle to open car door to exit. If I or anyone else in my situation was in an accident, I would not be able to get out on my own without emergency personnel help. Only day to take it to original dealership is next Tues. [XXX]. [XXX]and had to climb over the middle console to exit front passenger door. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Oct 31, 2021 · Driver assistance, Electrical · CA

Vehicle will not unlock or respond to key fab, after waiting it sometimes does, other times disconnecting negative battery cable and reconnecting it, function is restored. Far worse is at time when driving total electrical system failure occurs, engine fails, all dash board lights fail, light turn lane indicators and door locks. This has happened repeatedly and last time in heavy freeway traffic exiting. Took car to dealer and he said it was a low battery, this is the 3rd battery in 20 months. Dealer had car for 7 days and returned it now with Electronic Start Stop not functioning, after 3 weeks problems are still there, an independent mechanic says these are known Jeep problems, and confirmed it is not low battery voltage, I'm an electrical engineer and these failures happen when battery is at 14.0 volts, fully charged after 90 minutes of driving, and then car will start perfectly to only fail again. At this time I feel it's not safe to drive .

Filed Oct 29, 2021 · Airbags, Locks · 40,000 miles · OH · crash · fire · 1 injury

The contact rented a 2021 Jeep Cherokee Latitude. The contact stated while driving approximately 70mph when the contact lost control of the vehicle and experienced a head-on collision to the front end of the vehicle. While the contact was attempting to leave the vehicle post-accident, the driver-side interior door handle would not function and open the driver-side door. Which resulted in the contact having to open the door via the exterior door handle. All airbags deployed minus driver-side airbags. A police report was filed and the contact sought medical treatment and sustained a mild concussion, a hematoma on legs, and bruising on the chest abdomen, and face. The vehicle was towed to a tow lot where it was awaiting diagnosis. The manufacturer was not informed of the failure. The failure mileage was approximately 40,000. The VIN was unavailable.

Filed Oct 21, 2021 · Electrical · OR

My liftgate tries to operate while I am driving. I have taken my jeep in to the dealer 3 times for the same issue. They have thrown parts at it but never fixed it. I believe this is an electrical problem because it only happens when the weather is hot and inside vehicle temp is hot. The lift gate will operate without expectation or try to, even when I am driving. When I am driving, A warning will show on the dash "shift vehicle to park to operate liftgate" while I am driving. If the vehicle has been parked for a while and the internal temperature is hot,, I can touch the sensor door handle to unlock the door and the lift gate will operate on its own and open. The lift gate does not do this when the internal vehicle temperature is not hot. The lift gate will also begin operating itself while being parked with the vehicle running - if the internal temperature is hot and the weather is hot: I can be parked with the engine running and the lift gate will operate itself up and down sometimes multiple times. (Like in the bank drive through - has happened multiple times). I am not ever touching anything that could have begun this operation. Dealership keeps telling me that it is not a known issue but there are multiple videos on YouTube about the lift gate operation of this vehicle and they all say it requires pulling the fuse out and then putting it back in to reset. This is an electrical issue, it has to be. There are 2 other recalls that involve the lift gate modules for this vehicle - the VIN for my specific vehicle says it is not involved in those recalls- but I cannot believe this - this issue has been ongoing since the vehicle was 1 yr old. The dealership cannot seem to find the problem and is, at this point, just throwing parts at it, which is not fixing it and only costing money. For some reason they refuse to look at the wiring or relay modules. I believe this is a serious safety issue and worry that it will never get repaired.

Filed May 25, 2021 · Body · GA

Rear right door handle just falls off when trying to operate the door, preventing entry into the door. Many complaints online about this defect.

Filed Aug 24, 2020 · Electrical, Fuel system · 49,000 miles · NY

Brought used car at 45000 miles. Got service shifter light and check engine light (pe420 catalytic converters). Service shifter light appear randomly when driving from 10-60 MPH, and goes away when turning off car. Has returned every 3 days for one week. Check engine light remains on for entire week. Rear passenger side door lock does not respond to lock/unlock button press. Reverse camera does not display clear image.

Filed Dec 25, 2019 · Fuel system · 32,000 miles · WV

If it is below freezing outside, my gas door will not open. When I press the open button inside my car, it makes a sound as if it is trying to open, but will not budge. Even when I try to open it manually, it won't open without extreme force and several minutes of trying. My gas door has popped off twice due to this issue and trying to get it open.

Filed Dec 18, 2019 · Body, Electrical · 42,000 miles · TN · fire

Tl* the contact owns a 2014 jeep cherokee. While driving on the highway, the contact noticed smoke inside the vehicle. He then noticed that the automatic door locks on the driver's door caught fire. The fire started within the door and was burning through the door panel. The driver pulled over and the occupants exited the vehicle. The fire department arrived and contained the fire to just the driver's side door. There were no injuries. The contact's wife was driving at the time of the failure and inhaled a lot of smoke. A doctor's appointment was scheduled for december 18, 2019. A police report was not filed. The contact was unsure if a police report was filed. John greene chrysler dodge jeep ram (910 jamestown rd, morganton, nc 28655, (828) 584-5337) stated that there were no recalls and informed the contact not to tow the vehicle to their facility. The manufacturer was contacted and stated that they would send a team to investigate the failure and inspect the vehicle damage. The vehicle was towed back to the contact's home. The failure mileage was 42,000. *dt*jb*dt

Filed Dec 9, 2019 · Brakes, Engine · 59,000 miles · GA

Car will turn off. Turn the key and pull it out, car stays running. When this happens, car is in a possessed state where brake lights stay on at all times, turn signals do not work, wipers do not work, horn does not work. Took it to dealership and was told there are no codes, so nothing they can do. Pull the battery cable off to shut the car down. This will happen mid drive so all of a sudden you'll lose your turn signals, wipers, horn, brake lights, door locks, and main light control. When you pull over, only way to turn the car off is to pull the battery cable.